Analisis Faktor Yang Mempengaruhi Peningkatan Jumlah Nasabah Bizz Pada PT. Bank Central Asia Studi Kasus : Nasabah Bank Bca Capem Surabaya - Medan
LAMPIRAN 1 : KUESIONER PENELITIAN
KUESIONER
ANALISIS FAKTOR YANG MEMPENGARUHI PENINGKATAN
JUMLAH NASABAH BIZZ PADA PT. BANK CETRAL ASIA
Petunjuk pengisian :
1. Isikan terlebih dahulu identitas anda.
2. Jawablah pertanyaan yang telah tersedia sesuai dengan diri anda.
3. Lingkari nilai yang tersedia dengan pendapat anda, dengan keterangan
nilai sebagai berikut :
Nilai 1 = STS ( Sangat Tidak Setuju )
Nilai 2 = TS ( Tidak Setuju )
Nilai 3 = N ( Netral/Ragu )
Nilai 4 = S ( Setuju )
Nilai 5 = SS ( Sangat Setuju )
Berikan jawaban yang paling benar, sesuai dengan diri anda.
I.
Nama responden :
Alamat
:
II.
•
Produk/layanan BCA apa yang pernah anda gunakan ?
…………………………………………………….
•
Di BCA mana biasa anda menabung ?
.............................................................................
•
Seberapa sering anda menabung di BCA dalam sebulan ?
( Ligkari piihan jawaban anda )
a. Sekali dalam sebulan
b. Lebih dari sekali dalam sebulan
c. Tidak menentu
III.
TABEL PERNYATAAN
No
Pernyataan
STS
TS
N
S
SS
1
Karena kualitas pelayanan yang baik,
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
BCA BIZZ banyak diminati nasabah.
2
BCA BIZZ membuat nasabah menjadi
aktif
dalam
meningkatkan
saldo
tabungannya.
3
Karena kualitas yang baik, BCA BIZZ
sangat
membantu
nasabah
dalam
bertransaksi keuangan.
4
Kepercayaan antara nasabah dan BCA
selalu terjaga dengan baik.
5
Fasiltas dan pelayanan yang cepat, aman,
dan nyaman memberika rasa puas bagi
nasabah.
6
BCA selalu mempromosikan BCA BIZZ
melalui brosur sehingga nasabah dapat
dengan mudah melihat fasilitas yang
tersedia.
7
BCA
BIZZ
berada
di
pusat-pusat
perdagangan yang mudah dijangkau oleh
masyarakat.
8
BCA
BIZZ
kepentingan
selalu
nasabah
mengutamakan
dalam
proses
transaksi keuangan
9
BCA BIZZ banyak diminati oleh nasabah
karena BCA BIZZ memudahkan nasabah
dalam bertransaksi keuangan yang sudah
terkenal diseluruh Indonesia.
LAMPIRAN 2 : DATA HASIL KUESIONER
LAMPIRAN 2A : Data mentah Hasil Kuesioner
Nomor
X1
X2
X3
X4
X5
X6
X7
X8
X9
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
1
3
4
3
1
3
4
4
3
4
2
4
3
4
3
4
5
4
3
5
3
5
4
4
4
4
5
4
3
5
4
4
4
4
2
4
4
3
3
4
5
5
4
4
4
4
4
4
4
4
6
5
5
4
4
3
4
3
5
3
7
4
4
4
5
4
5
5
5
4
8
3
2
3
2
2
4
4
3
4
9
4
4
4
2
4
4
3
2
3
10
4
4
4
4
4
5
5
4
5
11
4
3
3
5
4
5
4
4
5
12
4
5
5
4
5
5
4
4
5
13
4
4
3
4
4
5
4
4
4
14
4
4
4
4
4
5
5
4
5
15
4
4
3
5
2
4
3
5
3
16
4
2
4
4
5
5
4
3
4
17
4
5
5
4
5
5
4
4
5
18
4
5
5
4
5
5
4
4
5
19
4
5
4
5
4
5
3
5
4
Responden
20
3
4
4
4
4
5
4
4
4
21
3
4
4
4
5
5
4
4
4
22
5
4
4
4
4
5
4
5
5
23
4
5
5
4
4
5
4
3
4
24
4
4
4
4
4
4
4
4
4
25
4
5
4
5
4
5
4
5
4
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
26
4
5
4
5
4
5
4
5
4
27
4
5
4
5
4
5
4
5
4
28
4
5
4
5
4
5
4
5
4
29
4
4
4
4
3
4
3
4
4
30
4
4
4
2
2
4
4
4
4
31
3
5
3
2
3
4
3
5
3
32
3
4
3
2
4
3
3
4
3
33
5
5
4
4
4
5
4
4
4
34
4
5
4
4
4
5
3
4
5
35
4
3
3
5
3
4
3
2
3
36
5
5
4
4
4
5
3
4
4
37
4
4
2
2
4
4
2
4
4
38
4
4
2
2
3
2
4
3
4
39
5
4
4
4
3
5
3
4
4
40
4
5
5
4
3
5
3
4
4
41
4
4
4
5
4
5
3
4
4
42
4
5
5
4
4
5
3
4
4
43
4
4
3
4
3
4
5
4
4
44
4
3
4
4
3
5
3
4
4
45
4
4
3
4
4
4
3
4
4
46
4
4
4
2
5
4
3
3
4
47
4
5
5
4
4
4
3
3
5
48
4
5
5
4
4
5
5
3
5
49
5
5
4
4
3
4
5
5
4
50
3
4
3
1
4
4
4
3
4
51
4
3
3
4
2
3
3
4
4
52
4
4
4
4
4
4
3
4
4
53
5
4
5
5
4
5
5
5
5
54
3
2
3
2
2
4
4
3
4
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
55
4
5
4
4
4
5
4
3
4
56
4
3
3
4
2
3
3
4
4
57
5
4
5
5
5
5
5
4
5
58
3
4
3
1
4
2
4
3
4
59
3
5
3
2
3
4
3
5
4
60
4
3
4
4
4
5
5
4
4
61
4
4
2
2
4
4
3
2
3
62
4
5
5
4
4
5
3
4
4
63
3
4
3
1
4
2
4
3
4
64
5
5
4
4
4
5
3
4
4
65
4
3
4
4
4
5
5
4
4
66
4
3
4
3
4
5
4
3
5
67
3
5
3
2
3
4
3
5
4
68
4
3
4
4
4
5
5
4
4
69
3
4
3
1
4
2
4
3
4
70
4
5
5
4
4
5
3
4
4
71
4
4
4
2
4
4
3
2
3
72
5
4
4
4
4
5
4
3
5
73
4
4
3
4
2
4
3
5
3
74
5
4
5
5
4
5
5
5
4
75
3
4
3
1
4
2
4
3
4
76
4
3
4
3
4
5
4
3
5
77
4
3
4
3
4
5
4
3
5
78
5
4
5
5
4
5
5
5
5
79
3
2
3
2
2
4
4
3
4
80
4
5
5
4
4
5
3
4
4
81
4
4
4
2
4
4
3
2
3
82
5
4
4
4
4
5
4
3
5
83
5
4
5
5
4
5
5
5
5
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
84
4
3
4
4
4
5
4
3
5
85
5
4
4
4
4
5
4
3
5
86
3
4
3
1
4
4
4
3
4
87
4
3
4
3
4
5
4
3
5
88
5
5
4
4
4
5
3
4
4
89
3
4
3
1
4
4
4
3
4
90
3
4
3
1
4
2
4
3
4
91
3
2
3
2
2
4
4
3
4
92
4
5
4
5
4
5
4
5
4
93
5
5
4
4
4
5
2
4
4
94
4
3
4
3
4
5
4
3
5
95
5
4
4
4
4
5
4
3
5
96
4
4
3
5
2
4
3
5
3
97
5
4
5
5
4
5
5
5
5
98
5
5
4
4
4
5
3
4
4
99
3
4
3
1
4
2
4
3
4
100
3
2
3
2
2
4
4
3
4
101
4
4
2
2
4
4
3
2
3
102
5
4
4
4
4
5
4
3
5
103
3
4
3
1
4
2
4
3
4
104
4
5
5
4
4
5
3
4
4
105
4
4
4
2
4
4
3
2
3
106
5
4
5
5
4
5
5
5
4
107
4
3
4
3
4
5
4
3
5
108
3
2
3
2
2
4
4
3
4
109
3
4
3
1
4
4
4
3
4
110
3
4
3
1
4
4
4
3
4
111
4
5
5
4
4
5
3
4
4
112
4
4
3
4
2
4
3
5
3
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
113
5
5
4
4
4
5
3
4
4
114
4
4
2
2
4
4
3
2
4
115
5
4
5
5
4
5
5
5
5
116
4
3
4
3
4
5
4
3
5
117
4
2
4
4
5
5
4
3
4
118
4
5
4
5
4
5
4
5
4
119
4
5
4
5
4
5
4
5
4
120
4
3
4
4
4
5
5
4
4
121
3
2
3
2
2
4
4
3
4
122
4
4
3
4
2
4
3
5
3
123
5
5
4
4
4
5
3
4
4
124
4
3
4
3
4
5
4
3
5
125
3
4
3
1
4
2
4
3
4
126
4
3
4
4
4
5
5
4
4
127
4
5
4
5
4
5
4
5
4
128
3
4
3
1
4
2
4
3
4
129
4
4
3
4
2
4
3
5
3
130
4
4
4
2
4
4
3
2
3
131
3
4
3
2
4
2
4
3
4
132
4
4
2
2
4
4
3
2
3
LAMPIRA 2B : Transformasi Data Ordinal ke Interval
Nomor
Responden
(1)
x1
x2
x3
x4
x5
x6
x7
x8
x9
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
1
1.000
2.848
2.197
1.000
1.660
2.202
4.070
2.191
2.469
2
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
3
3.734
2.848
3.361
2.970
2.874
3.526
4.070
2.191
3.921
4
2.368
2.848
3.361
1.878
2.874
2.202
2.776
2.191
2.469
5
3.734
2.848
3.361
2.970
2.874
2.202
4.070
3.172
2.469
6
3.734
4.131
3.361
2.970
1.660
2.202
2.776
4.230
1.000
7
2.368
2.848
3.361
4.169
2.874
3.526
5.334
4.230
2.469
8
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.191
2.469
9
2.368
2.848
3.361
1.878
2.874
2.202
2.776
1.000
1.000
10
2.368
2.848
3.361
2.970
2.874
3.526
5.334
3.172
3.921
11
2.368
1.845
2.197
4.169
2.874
3.526
4.070
3.172
3.921
12
2.368
4.131
4.626
2.970
4.643
3.526
4.070
3.172
3.921
13
2.368
2.848
2.197
2.970
2.874
3.526
4.070
3.172
2.469
14
2.368
2.848
3.361
2.970
2.874
3.526
5.334
3.172
3.921
15
2.368
2.848
2.197
4.169
1.000
2.202
2.776
4.230
1.000
16
2.368
1.000
3.361
2.970
4.643
3.526
4.070
2.191
2.469
17
18
2.368
2.368
4.131
4.131
4.626
4.626
2.970
2.970
4.643
4.643
3.526
3.526
4.070
4.070
3.172
3.172
3.921
3.921
19
2.368
4.131
3.361
4.169
2.874
3.526
2.776
4.230
2.469
20
1.000
2.848
3.361
2.970
2.874
3.526
4.070
3.172
2.469
21
1.000
2.848
3.361
2.970
4.643
3.526
4.070
3.172
2.469
22
3.734
2.848
3.361
2.970
2.874
2.202
4.070
4.230
3.921
23
2.368
4.131
4.626
2.970
2.874
3.526
4.070
2.191
2.469
24
2.368
2.848
3.361
2.970
2.874
2.202
4.070
3.172
2.469
25
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
26
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
27
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
28
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
29
2.368
2.848
3.361
2.970
1.660
2.202
2.776
3.172
2.469
30
2.368
2.848
3.361
1.878
1.000
2.202
4.070
3.172
2.469
31
1.000
4.131
2.197
1.878
1.660
2.202
2.776
4.230
1.000
32
1.000
2.848
2.197
1.878
2.874
1.530
2.776
3.172
2.469
33
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
34
2.368
4.131
3.361
2.970
2.874
3.526
4.070
3.172
3.921
35
2.368
1.845
2.197
4.169
1.660
2.202
2.776
1.000
1.000
36
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
37
2.368
2.848
1.000
1.878
2.874
2.202
2.776
3.172
2.469
38
2.368
2.848
1.000
1.878
1.660
1.000
1.000
2.191
2.469
39
3.734
2.848
3.361
2.970
1.660
3.526
4.070
3.172
2.469
40
2.368
4.131
4.626
2.970
2.874
3.526
2.776
3.172
2.469
41
42
2.368
2.848
3.361
4.169
4.643
3.526
2.776
3.172
2.469
2.368
4.131
4.626
2.970
2.874
3.526
2.776
3.172
2.469
43
2.368
2.848
2.197
2.970
2.874
2.202
2.776
3.172
2.469
44
2.368
1.845
3.361
2.970
2.874
3.526
5.334
3.172
2.469
45
2.368
2.848
2.197
2.970
2.874
2.202
2.776
3.172
2.469
46
2.368
2.848
3.161
1.878
2.874
2.202
2.776
2.191
2.469
47
2.368
4.131
4.626
2.970
2.874
2.202
2.776
2.191
3.921
48
2.368
4.131
4.626
2.970
2.874
3.526
5.334
2.191
3.921
49
3.734
4.131
3.361
2.970
1.660
2.202
5.334
4.230
2.469
50
1.000
2.848
2.197
1.000
2.874
2.202
4.070
2.191
2.469
51
2.368
1.845
2.197
2.970
1.000
1.530
2.776
2.172
2.469
52
2.368
2.848
3.361
2.970
2.874
2.202
2.776
3.172
2.469
53
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
3.921
54
1.000
1.000
2.197
1.870
1.000
2.202
4.070
2.191
2.469
55
2.368
4.131
3.361
2.970
2.874
3.526
4.070
2.191
2.469
56
2.368
1.840
2.197
2.970
1.000
1.530
2.776
3.172
2.469
57
3.734
2.848
4.626
4.169
4.643
3.526
5.334
3.172
3.921
58
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
59
1.000
4.131
2.197
1.878
1.660
2.202
2.776
4.230
2.469
60
2.368
1.845
3.361
2.970
2.874
3.526
5.334
3.172
2.469
61
2.368
2.848
1.000
2.878
2.874
2.202
2.776
1.000
1.000
62
2.368
4.131
4.626
2.970
2.874
3.526
2.776
3.172
2.469
63
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
64
65
66
3.734
2.368
4.131
1.845
3.361
3.361
2.970
2.970
2.874
2.874
3.526
3.526
2.776
5.334
3.172
3.172
2.469
2.469
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
67
1.000
4.131
2.197
1.878
1.660
2.202
2.776
4.230
2.469
68
2.368
1.845
3.361
2.970
2.874
2.526
5.334
3.172
2.469
69
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
70
2.368
4.131
4.626
2.970
2.874
2.526
2.776
3.172
2.469
71
2.368
2.848
3.361
1.878
2.874
2.202
2.776
1.000
1.000
72
2.734
2.848
3.361
2.970
2.874
3.526
4.070
2.191
3.921
73
2.368
2.848
2.197
2.970
1.000
2.202
2.776
4.230
1.000
74
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
2.469
75
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
76
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
77
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
78
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
3.921
79
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.191
2.469
80
2.368
4.131
4.626
2.970
2.874
3.526
2.776
3.172
2.469
81
2.368
2.848
3.361
1.878
2.874
2.202
2.776
1.000
1.000
82
3.734
2.848
3.361
2.970
2.874
3.526
4.070
2.191
3.921
83
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
3.921
84
2.368
1.845
3.361
2.970
2.874
3.526
4.070
2.191
3.921
85
3.734
2.848
3.361
2.970
2.874
3.526
4.070
2.191
3.921
86
1.000
2.848
2.197
1.000
2.874
2.202
4.070
2.191
2.469
87
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
88
3.734
4.131
3.361
2.970
2.874
3.526
2.776
2.172
2.469
89
1.000
2.848
2.197
1.000
2.874
2.202
4.070
2.191
2.469
90
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
91
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.191
2.469
92
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
93
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
94
2.368
1.845
3.361
2.874
3.526
4.070
2.191
3.921
95
3.734
2.848
3.361
2.874
3.526
4.070
2.191
3.921
96
2.368
2.848
2.197
4.169
1.000
2.202
2.776
4.230
1.000
97
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
3.921
98
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
99
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
100
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.191
2.469
101
2.368
2.848
1.000
1.874
2.874
2.202
2.776
1.000
1.000
102
3.734
2.840
3.361
2.970
2.874
3.526
4.070
2.191
3.921
103
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
104
2.368
4.131
4.626
2.970
2.874
3.526
2.776
3.172
2.469
105
2.368
2.848
3.361
1.878
2.874
2.202
2.776
1.000
1.000
106
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
2.469
107
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
108
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.910
2.469
109
1.000
2.848
2.197
1.000
2.874
2.202
4.070
2.191
2.469
110
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
111
112
1.368
2.368
4.131
2.848
4.626
2.197
2.970
2.970
2.874
1.000
3.526
2.202
2.776
2.776
3.192
4.230
2.469
1.000
113
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
2.293
2.970
114
2.368
2.848
1.000
1.878
2.874
2.202
2.776
1.000
2.469
115
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
3.921
116
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
117
2.368
1.000
3.361
2.970
4.624
3.526
4.070
2.191
2.469
118
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
119
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
120
2.368
1.845
3.361
2.970
2.874
3.526
5.334
3.172
2.469
121
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.191
2.469
122
2.368
2.848
2.197
2.970
1.000
2.202
2.776
4.230
1.000
123
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
124
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
125
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
126
2.368
1.845
3.361
2.970
2.874
3.526
5.334
3.172
2.469
127
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
128
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
129
2.368
2.848
2.197
2.970
1.000
2.202
2.776
4.230
1.000
130
2.368
2.848
3.361
1.878
2.874
2.202
2.776
1.000
1.000
131
1.000
2.848
2.197
1.878
2.874
1.000
4.070
2.191
2.469
LAMPIRAN 4: PERHITUNGAN MANUAL
LAMPIRAN 4A: Menghitung Nilai Densitas dari Nilai Z
F(z)
=
F(-0,773) =
1
1
e − z2
2
2π
1
1
e − (−0,773) 2
2
2π
=
1
1
e − (0,598)
2
2π
=
1 -(0,299)
e
2π
=
1
(0,742)
2π
=
1
(0,742)
2(3,14)
=
1
(0,742)
6,28
=
1
(0,742)
2,505
= (0,399) (0,74?)
= 0,296
LAMPIRAN 4B: Menghitung Scale Value
SV =
density at lower limit − density at upper limit
area below upper limit − area below lower limit
SV1 =
0,000 − 0,296
0,220 − 0,000
=
− 0,296
0,2220
= -1,345
SV2 =
=
0,296 − 0,284
0,795 − 0,220
0,012
0,575
= 0,021
SV3 =
=
0,284 − 0,000
1,000 − 0,795
0,284
0,205
= 1,385
LAMPIRAN 4C: Perhitungan Korelasi Product Moment
rxy =
rxy =
n(∑ XY) − (∑ X . ∑ Y)
{n ∑ X 2 − (∑ X) 2 }{n ∑ Y 2 − (∑ Y) 2 }
132(7.565,851) − {(309,761)(3,096,739)
{132(831,490) - (309,761) 2 }{132(75.283,427) − (3.096,739) 2 }
rxy =
(998692,395) − (959247,3)
(109756,7 − 95951,57) (9937412 − 9589790)
rxy =
39445,05
(13805,1429) (347622,002)
rxy =
39445,05
4798971404
rxy =
39445,05
69274,6086
rxy = 0,569
LAMPIRAN 4D: Perhitungan Korelasi antara variabel x1 dan x2
rx1.x2 =
rx1.x2 =
n(∑ x1 x 2 ) − (∑ x1. ∑ x 2 )
{n ∑ x1 − (∑ x1 ) 2 }{n ∑ x 2 − (∑ x 2 ) 2 }
2
2
132(937,700) − {(309,761)(386,724)}
{132(831,490) - (309,761) 2 }{132(1243,885) − (386,724) 2 }
rx1.x2 =
123776,4 − 119791,793
(109756,7 − 95951,572) (164192,8 − 149555,378)
rx1.x2 =
3984,63
(13805,143) (14637,387)
rx1.x2 =
3984,63
202071220
rx1.x2 =
3984,63
14215,176
rx1.x2 = 0,280
2
s2 =
(∑ x i ) 2
n
n
∑ x1 −
(309,761) 2
132
132
831,490 −
s1 2 =
95951,57
132
132
831,490 −
s1 2 =
s1 2 =
831,490 − 726,90585
132
s1 2 =
104,584
132
s12 = 0,792306
(386,724) 2
132
132
1243,885 −
s2 2 =
s2 2 =
149555,378
132
132
s2 2 =
1243,885 − 1132,99529
132
s2 2 =
110,889
132
1243,885 −
s22 = 0,84007
(409,496) 2
132
132
1382,740 −
s3 2 =
s3 2 =
167686,651
132
132
s3 2 =
1382,740 − 1270,35341
132
s3 2 =
112,306
132
1382,740 −
s32 = 0,851413
Perhitungan dilanjutkan sampai s92
s2(x4) = 0,881166; s2(x5) = 0,682143
s2(x6) = 0,741017; s2(x7) = 0,812744
s2(x8) = 0,869653; s2(x9) = 0,762703
LAMPIRAN 5B: Perhitungan Alpha Cronbach variabel x1
k
∑ σ 2b
r =
1 − σ 2
k
1
−
t
0,792306 + 0,84007 + 0,851413 + 0,881166 + 0,682143 +
9
0,741017 + 0,812744 + 0,869653 + 0,762703
1 −
r =
19,951
9 − 1
7,233215
9
r = 1 −
19,951
8
9
r = (1 − 0,3625)
8
r = (1,125) (0,6375)
r = 0,7172
(∑
−
2
∑
st =
st 2 =
x =2
x1
2
)
2
9
9
x
x =2 1
n
n
75283,427 −
(3096,739)2
132
132
9589790,351
132
132
75283,427 −
st 2 =
st 2 =
75283,427 − 72649,9269
132
st 2 =
2633,500
132
st2 = 19,95075768
st2 = 19,951
KUESIONER
ANALISIS FAKTOR YANG MEMPENGARUHI PENINGKATAN
JUMLAH NASABAH BIZZ PADA PT. BANK CETRAL ASIA
Petunjuk pengisian :
1. Isikan terlebih dahulu identitas anda.
2. Jawablah pertanyaan yang telah tersedia sesuai dengan diri anda.
3. Lingkari nilai yang tersedia dengan pendapat anda, dengan keterangan
nilai sebagai berikut :
Nilai 1 = STS ( Sangat Tidak Setuju )
Nilai 2 = TS ( Tidak Setuju )
Nilai 3 = N ( Netral/Ragu )
Nilai 4 = S ( Setuju )
Nilai 5 = SS ( Sangat Setuju )
Berikan jawaban yang paling benar, sesuai dengan diri anda.
I.
Nama responden :
Alamat
:
II.
•
Produk/layanan BCA apa yang pernah anda gunakan ?
…………………………………………………….
•
Di BCA mana biasa anda menabung ?
.............................................................................
•
Seberapa sering anda menabung di BCA dalam sebulan ?
( Ligkari piihan jawaban anda )
a. Sekali dalam sebulan
b. Lebih dari sekali dalam sebulan
c. Tidak menentu
III.
TABEL PERNYATAAN
No
Pernyataan
STS
TS
N
S
SS
1
Karena kualitas pelayanan yang baik,
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
BCA BIZZ banyak diminati nasabah.
2
BCA BIZZ membuat nasabah menjadi
aktif
dalam
meningkatkan
saldo
tabungannya.
3
Karena kualitas yang baik, BCA BIZZ
sangat
membantu
nasabah
dalam
bertransaksi keuangan.
4
Kepercayaan antara nasabah dan BCA
selalu terjaga dengan baik.
5
Fasiltas dan pelayanan yang cepat, aman,
dan nyaman memberika rasa puas bagi
nasabah.
6
BCA selalu mempromosikan BCA BIZZ
melalui brosur sehingga nasabah dapat
dengan mudah melihat fasilitas yang
tersedia.
7
BCA
BIZZ
berada
di
pusat-pusat
perdagangan yang mudah dijangkau oleh
masyarakat.
8
BCA
BIZZ
kepentingan
selalu
nasabah
mengutamakan
dalam
proses
transaksi keuangan
9
BCA BIZZ banyak diminati oleh nasabah
karena BCA BIZZ memudahkan nasabah
dalam bertransaksi keuangan yang sudah
terkenal diseluruh Indonesia.
LAMPIRAN 2 : DATA HASIL KUESIONER
LAMPIRAN 2A : Data mentah Hasil Kuesioner
Nomor
X1
X2
X3
X4
X5
X6
X7
X8
X9
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
1
3
4
3
1
3
4
4
3
4
2
4
3
4
3
4
5
4
3
5
3
5
4
4
4
4
5
4
3
5
4
4
4
4
2
4
4
3
3
4
5
5
4
4
4
4
4
4
4
4
6
5
5
4
4
3
4
3
5
3
7
4
4
4
5
4
5
5
5
4
8
3
2
3
2
2
4
4
3
4
9
4
4
4
2
4
4
3
2
3
10
4
4
4
4
4
5
5
4
5
11
4
3
3
5
4
5
4
4
5
12
4
5
5
4
5
5
4
4
5
13
4
4
3
4
4
5
4
4
4
14
4
4
4
4
4
5
5
4
5
15
4
4
3
5
2
4
3
5
3
16
4
2
4
4
5
5
4
3
4
17
4
5
5
4
5
5
4
4
5
18
4
5
5
4
5
5
4
4
5
19
4
5
4
5
4
5
3
5
4
Responden
20
3
4
4
4
4
5
4
4
4
21
3
4
4
4
5
5
4
4
4
22
5
4
4
4
4
5
4
5
5
23
4
5
5
4
4
5
4
3
4
24
4
4
4
4
4
4
4
4
4
25
4
5
4
5
4
5
4
5
4
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
26
4
5
4
5
4
5
4
5
4
27
4
5
4
5
4
5
4
5
4
28
4
5
4
5
4
5
4
5
4
29
4
4
4
4
3
4
3
4
4
30
4
4
4
2
2
4
4
4
4
31
3
5
3
2
3
4
3
5
3
32
3
4
3
2
4
3
3
4
3
33
5
5
4
4
4
5
4
4
4
34
4
5
4
4
4
5
3
4
5
35
4
3
3
5
3
4
3
2
3
36
5
5
4
4
4
5
3
4
4
37
4
4
2
2
4
4
2
4
4
38
4
4
2
2
3
2
4
3
4
39
5
4
4
4
3
5
3
4
4
40
4
5
5
4
3
5
3
4
4
41
4
4
4
5
4
5
3
4
4
42
4
5
5
4
4
5
3
4
4
43
4
4
3
4
3
4
5
4
4
44
4
3
4
4
3
5
3
4
4
45
4
4
3
4
4
4
3
4
4
46
4
4
4
2
5
4
3
3
4
47
4
5
5
4
4
4
3
3
5
48
4
5
5
4
4
5
5
3
5
49
5
5
4
4
3
4
5
5
4
50
3
4
3
1
4
4
4
3
4
51
4
3
3
4
2
3
3
4
4
52
4
4
4
4
4
4
3
4
4
53
5
4
5
5
4
5
5
5
5
54
3
2
3
2
2
4
4
3
4
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
55
4
5
4
4
4
5
4
3
4
56
4
3
3
4
2
3
3
4
4
57
5
4
5
5
5
5
5
4
5
58
3
4
3
1
4
2
4
3
4
59
3
5
3
2
3
4
3
5
4
60
4
3
4
4
4
5
5
4
4
61
4
4
2
2
4
4
3
2
3
62
4
5
5
4
4
5
3
4
4
63
3
4
3
1
4
2
4
3
4
64
5
5
4
4
4
5
3
4
4
65
4
3
4
4
4
5
5
4
4
66
4
3
4
3
4
5
4
3
5
67
3
5
3
2
3
4
3
5
4
68
4
3
4
4
4
5
5
4
4
69
3
4
3
1
4
2
4
3
4
70
4
5
5
4
4
5
3
4
4
71
4
4
4
2
4
4
3
2
3
72
5
4
4
4
4
5
4
3
5
73
4
4
3
4
2
4
3
5
3
74
5
4
5
5
4
5
5
5
4
75
3
4
3
1
4
2
4
3
4
76
4
3
4
3
4
5
4
3
5
77
4
3
4
3
4
5
4
3
5
78
5
4
5
5
4
5
5
5
5
79
3
2
3
2
2
4
4
3
4
80
4
5
5
4
4
5
3
4
4
81
4
4
4
2
4
4
3
2
3
82
5
4
4
4
4
5
4
3
5
83
5
4
5
5
4
5
5
5
5
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
84
4
3
4
4
4
5
4
3
5
85
5
4
4
4
4
5
4
3
5
86
3
4
3
1
4
4
4
3
4
87
4
3
4
3
4
5
4
3
5
88
5
5
4
4
4
5
3
4
4
89
3
4
3
1
4
4
4
3
4
90
3
4
3
1
4
2
4
3
4
91
3
2
3
2
2
4
4
3
4
92
4
5
4
5
4
5
4
5
4
93
5
5
4
4
4
5
2
4
4
94
4
3
4
3
4
5
4
3
5
95
5
4
4
4
4
5
4
3
5
96
4
4
3
5
2
4
3
5
3
97
5
4
5
5
4
5
5
5
5
98
5
5
4
4
4
5
3
4
4
99
3
4
3
1
4
2
4
3
4
100
3
2
3
2
2
4
4
3
4
101
4
4
2
2
4
4
3
2
3
102
5
4
4
4
4
5
4
3
5
103
3
4
3
1
4
2
4
3
4
104
4
5
5
4
4
5
3
4
4
105
4
4
4
2
4
4
3
2
3
106
5
4
5
5
4
5
5
5
4
107
4
3
4
3
4
5
4
3
5
108
3
2
3
2
2
4
4
3
4
109
3
4
3
1
4
4
4
3
4
110
3
4
3
1
4
4
4
3
4
111
4
5
5
4
4
5
3
4
4
112
4
4
3
4
2
4
3
5
3
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
113
5
5
4
4
4
5
3
4
4
114
4
4
2
2
4
4
3
2
4
115
5
4
5
5
4
5
5
5
5
116
4
3
4
3
4
5
4
3
5
117
4
2
4
4
5
5
4
3
4
118
4
5
4
5
4
5
4
5
4
119
4
5
4
5
4
5
4
5
4
120
4
3
4
4
4
5
5
4
4
121
3
2
3
2
2
4
4
3
4
122
4
4
3
4
2
4
3
5
3
123
5
5
4
4
4
5
3
4
4
124
4
3
4
3
4
5
4
3
5
125
3
4
3
1
4
2
4
3
4
126
4
3
4
4
4
5
5
4
4
127
4
5
4
5
4
5
4
5
4
128
3
4
3
1
4
2
4
3
4
129
4
4
3
4
2
4
3
5
3
130
4
4
4
2
4
4
3
2
3
131
3
4
3
2
4
2
4
3
4
132
4
4
2
2
4
4
3
2
3
LAMPIRA 2B : Transformasi Data Ordinal ke Interval
Nomor
Responden
(1)
x1
x2
x3
x4
x5
x6
x7
x8
x9
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
1
1.000
2.848
2.197
1.000
1.660
2.202
4.070
2.191
2.469
2
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
3
3.734
2.848
3.361
2.970
2.874
3.526
4.070
2.191
3.921
4
2.368
2.848
3.361
1.878
2.874
2.202
2.776
2.191
2.469
5
3.734
2.848
3.361
2.970
2.874
2.202
4.070
3.172
2.469
6
3.734
4.131
3.361
2.970
1.660
2.202
2.776
4.230
1.000
7
2.368
2.848
3.361
4.169
2.874
3.526
5.334
4.230
2.469
8
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.191
2.469
9
2.368
2.848
3.361
1.878
2.874
2.202
2.776
1.000
1.000
10
2.368
2.848
3.361
2.970
2.874
3.526
5.334
3.172
3.921
11
2.368
1.845
2.197
4.169
2.874
3.526
4.070
3.172
3.921
12
2.368
4.131
4.626
2.970
4.643
3.526
4.070
3.172
3.921
13
2.368
2.848
2.197
2.970
2.874
3.526
4.070
3.172
2.469
14
2.368
2.848
3.361
2.970
2.874
3.526
5.334
3.172
3.921
15
2.368
2.848
2.197
4.169
1.000
2.202
2.776
4.230
1.000
16
2.368
1.000
3.361
2.970
4.643
3.526
4.070
2.191
2.469
17
18
2.368
2.368
4.131
4.131
4.626
4.626
2.970
2.970
4.643
4.643
3.526
3.526
4.070
4.070
3.172
3.172
3.921
3.921
19
2.368
4.131
3.361
4.169
2.874
3.526
2.776
4.230
2.469
20
1.000
2.848
3.361
2.970
2.874
3.526
4.070
3.172
2.469
21
1.000
2.848
3.361
2.970
4.643
3.526
4.070
3.172
2.469
22
3.734
2.848
3.361
2.970
2.874
2.202
4.070
4.230
3.921
23
2.368
4.131
4.626
2.970
2.874
3.526
4.070
2.191
2.469
24
2.368
2.848
3.361
2.970
2.874
2.202
4.070
3.172
2.469
25
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
26
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
27
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
28
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
29
2.368
2.848
3.361
2.970
1.660
2.202
2.776
3.172
2.469
30
2.368
2.848
3.361
1.878
1.000
2.202
4.070
3.172
2.469
31
1.000
4.131
2.197
1.878
1.660
2.202
2.776
4.230
1.000
32
1.000
2.848
2.197
1.878
2.874
1.530
2.776
3.172
2.469
33
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
34
2.368
4.131
3.361
2.970
2.874
3.526
4.070
3.172
3.921
35
2.368
1.845
2.197
4.169
1.660
2.202
2.776
1.000
1.000
36
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
37
2.368
2.848
1.000
1.878
2.874
2.202
2.776
3.172
2.469
38
2.368
2.848
1.000
1.878
1.660
1.000
1.000
2.191
2.469
39
3.734
2.848
3.361
2.970
1.660
3.526
4.070
3.172
2.469
40
2.368
4.131
4.626
2.970
2.874
3.526
2.776
3.172
2.469
41
42
2.368
2.848
3.361
4.169
4.643
3.526
2.776
3.172
2.469
2.368
4.131
4.626
2.970
2.874
3.526
2.776
3.172
2.469
43
2.368
2.848
2.197
2.970
2.874
2.202
2.776
3.172
2.469
44
2.368
1.845
3.361
2.970
2.874
3.526
5.334
3.172
2.469
45
2.368
2.848
2.197
2.970
2.874
2.202
2.776
3.172
2.469
46
2.368
2.848
3.161
1.878
2.874
2.202
2.776
2.191
2.469
47
2.368
4.131
4.626
2.970
2.874
2.202
2.776
2.191
3.921
48
2.368
4.131
4.626
2.970
2.874
3.526
5.334
2.191
3.921
49
3.734
4.131
3.361
2.970
1.660
2.202
5.334
4.230
2.469
50
1.000
2.848
2.197
1.000
2.874
2.202
4.070
2.191
2.469
51
2.368
1.845
2.197
2.970
1.000
1.530
2.776
2.172
2.469
52
2.368
2.848
3.361
2.970
2.874
2.202
2.776
3.172
2.469
53
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
3.921
54
1.000
1.000
2.197
1.870
1.000
2.202
4.070
2.191
2.469
55
2.368
4.131
3.361
2.970
2.874
3.526
4.070
2.191
2.469
56
2.368
1.840
2.197
2.970
1.000
1.530
2.776
3.172
2.469
57
3.734
2.848
4.626
4.169
4.643
3.526
5.334
3.172
3.921
58
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
59
1.000
4.131
2.197
1.878
1.660
2.202
2.776
4.230
2.469
60
2.368
1.845
3.361
2.970
2.874
3.526
5.334
3.172
2.469
61
2.368
2.848
1.000
2.878
2.874
2.202
2.776
1.000
1.000
62
2.368
4.131
4.626
2.970
2.874
3.526
2.776
3.172
2.469
63
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
64
65
66
3.734
2.368
4.131
1.845
3.361
3.361
2.970
2.970
2.874
2.874
3.526
3.526
2.776
5.334
3.172
3.172
2.469
2.469
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
67
1.000
4.131
2.197
1.878
1.660
2.202
2.776
4.230
2.469
68
2.368
1.845
3.361
2.970
2.874
2.526
5.334
3.172
2.469
69
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
70
2.368
4.131
4.626
2.970
2.874
2.526
2.776
3.172
2.469
71
2.368
2.848
3.361
1.878
2.874
2.202
2.776
1.000
1.000
72
2.734
2.848
3.361
2.970
2.874
3.526
4.070
2.191
3.921
73
2.368
2.848
2.197
2.970
1.000
2.202
2.776
4.230
1.000
74
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
2.469
75
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
76
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
77
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
78
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
3.921
79
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.191
2.469
80
2.368
4.131
4.626
2.970
2.874
3.526
2.776
3.172
2.469
81
2.368
2.848
3.361
1.878
2.874
2.202
2.776
1.000
1.000
82
3.734
2.848
3.361
2.970
2.874
3.526
4.070
2.191
3.921
83
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
3.921
84
2.368
1.845
3.361
2.970
2.874
3.526
4.070
2.191
3.921
85
3.734
2.848
3.361
2.970
2.874
3.526
4.070
2.191
3.921
86
1.000
2.848
2.197
1.000
2.874
2.202
4.070
2.191
2.469
87
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
88
3.734
4.131
3.361
2.970
2.874
3.526
2.776
2.172
2.469
89
1.000
2.848
2.197
1.000
2.874
2.202
4.070
2.191
2.469
90
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
91
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.191
2.469
92
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
93
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
94
2.368
1.845
3.361
2.874
3.526
4.070
2.191
3.921
95
3.734
2.848
3.361
2.874
3.526
4.070
2.191
3.921
96
2.368
2.848
2.197
4.169
1.000
2.202
2.776
4.230
1.000
97
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
3.921
98
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
99
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
100
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.191
2.469
101
2.368
2.848
1.000
1.874
2.874
2.202
2.776
1.000
1.000
102
3.734
2.840
3.361
2.970
2.874
3.526
4.070
2.191
3.921
103
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
104
2.368
4.131
4.626
2.970
2.874
3.526
2.776
3.172
2.469
105
2.368
2.848
3.361
1.878
2.874
2.202
2.776
1.000
1.000
106
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
2.469
107
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
108
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.910
2.469
109
1.000
2.848
2.197
1.000
2.874
2.202
4.070
2.191
2.469
110
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
111
112
1.368
2.368
4.131
2.848
4.626
2.197
2.970
2.970
2.874
1.000
3.526
2.202
2.776
2.776
3.192
4.230
2.469
1.000
113
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
2.293
2.970
114
2.368
2.848
1.000
1.878
2.874
2.202
2.776
1.000
2.469
115
3.734
2.848
4.626
4.169
2.874
3.526
5.334
4.230
3.921
116
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
117
2.368
1.000
3.361
2.970
4.624
3.526
4.070
2.191
2.469
118
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
119
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
120
2.368
1.845
3.361
2.970
2.874
3.526
5.334
3.172
2.469
121
1.000
1.000
2.197
1.878
1.000
2.202
4.070
2.191
2.469
122
2.368
2.848
2.197
2.970
1.000
2.202
2.776
4.230
1.000
123
3.734
4.131
3.361
2.970
2.874
3.526
2.776
3.172
2.469
124
2.368
1.845
3.361
2.293
2.874
3.526
4.070
2.191
3.921
125
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
126
2.368
1.845
3.361
2.970
2.874
3.526
5.334
3.172
2.469
127
2.368
4.131
3.361
4.169
2.874
3.526
4.070
4.230
2.469
128
1.000
2.848
2.197
1.000
2.874
1.000
4.070
2.191
2.469
129
2.368
2.848
2.197
2.970
1.000
2.202
2.776
4.230
1.000
130
2.368
2.848
3.361
1.878
2.874
2.202
2.776
1.000
1.000
131
1.000
2.848
2.197
1.878
2.874
1.000
4.070
2.191
2.469
LAMPIRAN 4: PERHITUNGAN MANUAL
LAMPIRAN 4A: Menghitung Nilai Densitas dari Nilai Z
F(z)
=
F(-0,773) =
1
1
e − z2
2
2π
1
1
e − (−0,773) 2
2
2π
=
1
1
e − (0,598)
2
2π
=
1 -(0,299)
e
2π
=
1
(0,742)
2π
=
1
(0,742)
2(3,14)
=
1
(0,742)
6,28
=
1
(0,742)
2,505
= (0,399) (0,74?)
= 0,296
LAMPIRAN 4B: Menghitung Scale Value
SV =
density at lower limit − density at upper limit
area below upper limit − area below lower limit
SV1 =
0,000 − 0,296
0,220 − 0,000
=
− 0,296
0,2220
= -1,345
SV2 =
=
0,296 − 0,284
0,795 − 0,220
0,012
0,575
= 0,021
SV3 =
=
0,284 − 0,000
1,000 − 0,795
0,284
0,205
= 1,385
LAMPIRAN 4C: Perhitungan Korelasi Product Moment
rxy =
rxy =
n(∑ XY) − (∑ X . ∑ Y)
{n ∑ X 2 − (∑ X) 2 }{n ∑ Y 2 − (∑ Y) 2 }
132(7.565,851) − {(309,761)(3,096,739)
{132(831,490) - (309,761) 2 }{132(75.283,427) − (3.096,739) 2 }
rxy =
(998692,395) − (959247,3)
(109756,7 − 95951,57) (9937412 − 9589790)
rxy =
39445,05
(13805,1429) (347622,002)
rxy =
39445,05
4798971404
rxy =
39445,05
69274,6086
rxy = 0,569
LAMPIRAN 4D: Perhitungan Korelasi antara variabel x1 dan x2
rx1.x2 =
rx1.x2 =
n(∑ x1 x 2 ) − (∑ x1. ∑ x 2 )
{n ∑ x1 − (∑ x1 ) 2 }{n ∑ x 2 − (∑ x 2 ) 2 }
2
2
132(937,700) − {(309,761)(386,724)}
{132(831,490) - (309,761) 2 }{132(1243,885) − (386,724) 2 }
rx1.x2 =
123776,4 − 119791,793
(109756,7 − 95951,572) (164192,8 − 149555,378)
rx1.x2 =
3984,63
(13805,143) (14637,387)
rx1.x2 =
3984,63
202071220
rx1.x2 =
3984,63
14215,176
rx1.x2 = 0,280
2
s2 =
(∑ x i ) 2
n
n
∑ x1 −
(309,761) 2
132
132
831,490 −
s1 2 =
95951,57
132
132
831,490 −
s1 2 =
s1 2 =
831,490 − 726,90585
132
s1 2 =
104,584
132
s12 = 0,792306
(386,724) 2
132
132
1243,885 −
s2 2 =
s2 2 =
149555,378
132
132
s2 2 =
1243,885 − 1132,99529
132
s2 2 =
110,889
132
1243,885 −
s22 = 0,84007
(409,496) 2
132
132
1382,740 −
s3 2 =
s3 2 =
167686,651
132
132
s3 2 =
1382,740 − 1270,35341
132
s3 2 =
112,306
132
1382,740 −
s32 = 0,851413
Perhitungan dilanjutkan sampai s92
s2(x4) = 0,881166; s2(x5) = 0,682143
s2(x6) = 0,741017; s2(x7) = 0,812744
s2(x8) = 0,869653; s2(x9) = 0,762703
LAMPIRAN 5B: Perhitungan Alpha Cronbach variabel x1
k
∑ σ 2b
r =
1 − σ 2
k
1
−
t
0,792306 + 0,84007 + 0,851413 + 0,881166 + 0,682143 +
9
0,741017 + 0,812744 + 0,869653 + 0,762703
1 −
r =
19,951
9 − 1
7,233215
9
r = 1 −
19,951
8
9
r = (1 − 0,3625)
8
r = (1,125) (0,6375)
r = 0,7172
(∑
−
2
∑
st =
st 2 =
x =2
x1
2
)
2
9
9
x
x =2 1
n
n
75283,427 −
(3096,739)2
132
132
9589790,351
132
132
75283,427 −
st 2 =
st 2 =
75283,427 − 72649,9269
132
st 2 =
2633,500
132
st2 = 19,95075768
st2 = 19,951