Evaluasi Layanan Referensi Virtual Instant Messaging di Perpustakaan Universitas Bina Nusantara (BINUS) Jakarta
DAFTAR PUSTAKA
Arya, Harsh Bardhan, Mishra .2012. Virtual Reference Services: Tools and
Techniques International Research: Journal of Library & Information
Science, Dept. of Library and Information Science. India Vol. 2 No. 1.
Branzburg, J. 2002. "Using Instant Messaging Service." Technology and
Learning, Vol.23, No.4, pp.48.
Breeding, Marshall. 2001. Providing Virtual Reference Service. Information
Today. 18 (4), 42-43.
http://search.proquest.com/docview/214838454/135F1DE5DA9139C64F7/1
?accountid=17242
Doyle, S. 2003. Is instant messaging going to replace SMS and e-mail as the
medium of choice for direct customer communications? Journal of Database
Marketing & Customer Startegy Management, 11(2), 175-182.
Duncan, Vicky and Gerrard, Angie .2011. Reference & User Services Quarterly,
American Library Association All T ogether Now! Integrating Virtual
Reference in the Academic Library. 50, no. 3.
Febrina, Irnadia Permatasari 2012. Evaluasi layanan referensi melalui instant
messaging: studi kasus di perpustakaan PDII-LIPI, Universitas Indonesia
Febryanto, Toni. 2014. 10 Fitur Terbaru pada BBM untuk Android dan iOS
http://www.tonfeb.com/2014/02/fitur-terbaru-bbm-untuk-android-danios.html
Karhendana, A. 2006. "Keamanan pada Layanan Instant Messaging: Studi Kasus
Yahoo Messenger, Windows Live Messenger, dan Google Talk."
Ilmu Komputer.com.
Khomeng. 2009. Apa saja fitur yang dimiliki yahoo messenger?
https://id.answers.yahoo.com/question/index?qid=20090515191158AAa1
mBv
King, V., et al. 2006. iM: Instant Messaging - An information resource for Oregon
libraries.
Moleong, Lexy. 2002. Metodologi Penelitian Kualitatif. Bandung: Remaja
Rosdakarya.
51
Universitas Sumatera Utara
Moleong, Lexy. 2007. Metodologi Penelitian Kualitatif. Jakarta: Remaja
Rosdakarya.
Murniaty. Promosi Jasa Pelayanan Referensi di Perpustakaan, 2006.
Mustofa, Badholahi, Promosi Jasa Perpustakaan, Jakarta : Universitas Terbuka,
1996
OCLC. (2007). What is virtual reference?
www.oclc.org/questionpoint/about/virtual/default.htm.
Qomariyah, Astutik Nur. Et al. 2015. Analisis Transaksi E-mail dalam Layanan
Referensi Virtual, Vol. 1, No. 2.
Qulyubi, Sihabuddin, Dasar-dasar ilmu perpustakaan dan informasi, Yogyakarta :
IAIN Sunan Kalijaga, 2003
Radhian, Fakkar Robbi., et al. 2014. Implementasi Layanan Instant Messaging
Berbasis IP Multimedia Subsystem Menggunakan Virtual Server
Rahayuningsih, F. Pengelolaan Perpustakaan. Yogyakarta: Graha Ilmu. 2007
Reference and User Services Association. 2008. Definitions of Reference.
http://www.ala.org/rusa/resources/guidelines/definitionsreference
Reference and User Services Association. 2010. Guidelines for Implementing and
Maintaining Virtual Reference Services.
http://www.ala.org/rusa/files/resources/guidelines/virtual-reference-se.pdf
Review Aplikasi Wechat for Android.
https://www.maxmanroe.com/review-aplikasi-wechat-for-android.html
Riggs, Colby. 2003. Reference services: Virtual, digital and in-library--a report on
a teleconference: Part II.
Rittinghouse, Ransome. 2005. IM Instant Messaging Security : Digital Press.
Ronan, Jana Smith. 2003. Chat reference: a guide to live virtual reference
services, London: Libraries Unlimited.
Runtuwarow, Nevi P., et al. 2014 . Peranan Blackberry Massanger Dalam
Meningkatkan Prestasi Belajar Siswa SMA Negeri 4 Manado.
52
Universitas Sumatera Utara
Sanjaya, Ida. 2014. Pemanfaatan “Whatsapp Messenger” Sebagai Media
Komunikasi Pada Remaja Akhir.
Smith, L. 2003, “ Education for Digital Reference Services”, in Lankes, R. David,
Goodrum, A. and Nicholson, S. (Eds.), The Digital Reference Agenda,
Publications in Librarianship, Association of College & Research Libraries,
Chicago, IL.
Student Guide Series: Aplikasi Internet Yahoo Messenger. 2011.Universitas
Narotama Surabaya
http://dosen.narotama.ac.id/wp-content/uploads/2011/12/SGS-Yahoo
Messenger.pdf
Sugiyono.2009. Metode Penelitian Pendidikan: Pendekatan Kuantitatif, Kualitatif
dan R&D. Cet 7. Bandung: Alfabeta.
Su, S. S. 2002, “Web-based reference services: the user intermediary interaction
perspective”, in Gorman, G. E. (Ed.), The digital factor in library and
information services, Facet Publishing, London.
To, P. L., et al. (2008). "An empirical investigation of the factors affecting the
adoption of Instant Messaging in organizations." Computer Standards and
Interfaces, Vol.30.
Utami, Anggi Mayasari, et al. 2015. Pergeseran Budaya Komunikasi Pada Era
Media Baru : (Studi Etnografi Virtual Penggunaan LINE oleh Digital
Natives)
Wulandari, Dian. 2007. Layanan Referensi Di Era Informasi:Menjalankan
Fungsi Pendidik Pada Perpustakaan Perguruan Tinggi 9(1): 25
Yoven, Yuni. 2010. Perpustakaan Perguruan Tinggi : Pedoman, Pengelolaan
Dan Standardisasi.
http://yuni_yuven.blog.undip.ac.id/2010/01/06/perpustakaan-perguruantinggi-pedoman-pengelolaan-dan-standardisasi/
Zuliarso, Eri dan Herny Februariyanti. 2013. Pemanfaatan Instant Messaging
untuk Aplikasi Layanan Akademik , Jurnal Teknologi Informasi Dinamik
Vol. 18, No.2.
53
Universitas Sumatera Utara
Arya, Harsh Bardhan, Mishra .2012. Virtual Reference Services: Tools and
Techniques International Research: Journal of Library & Information
Science, Dept. of Library and Information Science. India Vol. 2 No. 1.
Branzburg, J. 2002. "Using Instant Messaging Service." Technology and
Learning, Vol.23, No.4, pp.48.
Breeding, Marshall. 2001. Providing Virtual Reference Service. Information
Today. 18 (4), 42-43.
http://search.proquest.com/docview/214838454/135F1DE5DA9139C64F7/1
?accountid=17242
Doyle, S. 2003. Is instant messaging going to replace SMS and e-mail as the
medium of choice for direct customer communications? Journal of Database
Marketing & Customer Startegy Management, 11(2), 175-182.
Duncan, Vicky and Gerrard, Angie .2011. Reference & User Services Quarterly,
American Library Association All T ogether Now! Integrating Virtual
Reference in the Academic Library. 50, no. 3.
Febrina, Irnadia Permatasari 2012. Evaluasi layanan referensi melalui instant
messaging: studi kasus di perpustakaan PDII-LIPI, Universitas Indonesia
Febryanto, Toni. 2014. 10 Fitur Terbaru pada BBM untuk Android dan iOS
http://www.tonfeb.com/2014/02/fitur-terbaru-bbm-untuk-android-danios.html
Karhendana, A. 2006. "Keamanan pada Layanan Instant Messaging: Studi Kasus
Yahoo Messenger, Windows Live Messenger, dan Google Talk."
Ilmu Komputer.com.
Khomeng. 2009. Apa saja fitur yang dimiliki yahoo messenger?
https://id.answers.yahoo.com/question/index?qid=20090515191158AAa1
mBv
King, V., et al. 2006. iM: Instant Messaging - An information resource for Oregon
libraries.
Moleong, Lexy. 2002. Metodologi Penelitian Kualitatif. Bandung: Remaja
Rosdakarya.
51
Universitas Sumatera Utara
Moleong, Lexy. 2007. Metodologi Penelitian Kualitatif. Jakarta: Remaja
Rosdakarya.
Murniaty. Promosi Jasa Pelayanan Referensi di Perpustakaan, 2006.
Mustofa, Badholahi, Promosi Jasa Perpustakaan, Jakarta : Universitas Terbuka,
1996
OCLC. (2007). What is virtual reference?
www.oclc.org/questionpoint/about/virtual/default.htm.
Qomariyah, Astutik Nur. Et al. 2015. Analisis Transaksi E-mail dalam Layanan
Referensi Virtual, Vol. 1, No. 2.
Qulyubi, Sihabuddin, Dasar-dasar ilmu perpustakaan dan informasi, Yogyakarta :
IAIN Sunan Kalijaga, 2003
Radhian, Fakkar Robbi., et al. 2014. Implementasi Layanan Instant Messaging
Berbasis IP Multimedia Subsystem Menggunakan Virtual Server
Rahayuningsih, F. Pengelolaan Perpustakaan. Yogyakarta: Graha Ilmu. 2007
Reference and User Services Association. 2008. Definitions of Reference.
http://www.ala.org/rusa/resources/guidelines/definitionsreference
Reference and User Services Association. 2010. Guidelines for Implementing and
Maintaining Virtual Reference Services.
http://www.ala.org/rusa/files/resources/guidelines/virtual-reference-se.pdf
Review Aplikasi Wechat for Android.
https://www.maxmanroe.com/review-aplikasi-wechat-for-android.html
Riggs, Colby. 2003. Reference services: Virtual, digital and in-library--a report on
a teleconference: Part II.
Rittinghouse, Ransome. 2005. IM Instant Messaging Security : Digital Press.
Ronan, Jana Smith. 2003. Chat reference: a guide to live virtual reference
services, London: Libraries Unlimited.
Runtuwarow, Nevi P., et al. 2014 . Peranan Blackberry Massanger Dalam
Meningkatkan Prestasi Belajar Siswa SMA Negeri 4 Manado.
52
Universitas Sumatera Utara
Sanjaya, Ida. 2014. Pemanfaatan “Whatsapp Messenger” Sebagai Media
Komunikasi Pada Remaja Akhir.
Smith, L. 2003, “ Education for Digital Reference Services”, in Lankes, R. David,
Goodrum, A. and Nicholson, S. (Eds.), The Digital Reference Agenda,
Publications in Librarianship, Association of College & Research Libraries,
Chicago, IL.
Student Guide Series: Aplikasi Internet Yahoo Messenger. 2011.Universitas
Narotama Surabaya
http://dosen.narotama.ac.id/wp-content/uploads/2011/12/SGS-Yahoo
Messenger.pdf
Sugiyono.2009. Metode Penelitian Pendidikan: Pendekatan Kuantitatif, Kualitatif
dan R&D. Cet 7. Bandung: Alfabeta.
Su, S. S. 2002, “Web-based reference services: the user intermediary interaction
perspective”, in Gorman, G. E. (Ed.), The digital factor in library and
information services, Facet Publishing, London.
To, P. L., et al. (2008). "An empirical investigation of the factors affecting the
adoption of Instant Messaging in organizations." Computer Standards and
Interfaces, Vol.30.
Utami, Anggi Mayasari, et al. 2015. Pergeseran Budaya Komunikasi Pada Era
Media Baru : (Studi Etnografi Virtual Penggunaan LINE oleh Digital
Natives)
Wulandari, Dian. 2007. Layanan Referensi Di Era Informasi:Menjalankan
Fungsi Pendidik Pada Perpustakaan Perguruan Tinggi 9(1): 25
Yoven, Yuni. 2010. Perpustakaan Perguruan Tinggi : Pedoman, Pengelolaan
Dan Standardisasi.
http://yuni_yuven.blog.undip.ac.id/2010/01/06/perpustakaan-perguruantinggi-pedoman-pengelolaan-dan-standardisasi/
Zuliarso, Eri dan Herny Februariyanti. 2013. Pemanfaatan Instant Messaging
untuk Aplikasi Layanan Akademik , Jurnal Teknologi Informasi Dinamik
Vol. 18, No.2.
53
Universitas Sumatera Utara