BusComB.ppt 294KB Mar 29 2010 04:55:18 AM

Communicating
Through the Internet
and Other Technologies

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Business Communicat

Chapter B - 1

Communicating in the
Internet Age
Internet

Faxes

E-mail

Building Products

Running Operations

Delivering Services
Voice Mail

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Business Communicat

Chapter B - 2

Understanding the
Internet
• Dial-up modem

Internet
• DSL or cable
Service Provider

• Wireless access
• Multimedia

World Wide Web • Web browser
• Website
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Business Communicat

Chapter B - 3

What Is a Uniform Resource Locator?

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Business Communicat

Chapter B - 4

What Is a Uniform Resource Locator?

Hypertext

Transfer Protocol

Domain
Name

http://www.yahoo.co
m
World
Wide Web

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Business Communicat

Top Level
Domain

Chapter B - 5

Business on the Internet

• Share internal data
• Promote telecommuting
• Recruit new employees
• Locate external information
• Find business partners and customers
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Business Communicat

Chapter B - 6

Business on the Internet
• Purchase parts and materials
• Promote and sell goods and services
• Facilitate customer support
• Collaborate with business partners
• Publicize business developments
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Business Communicat

Chapter B - 7

Email
Email

Instant
Instant
Messages
Messages

Telnet
Telnet
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Discussion
Discussion
Mailing
Mailing Lists
Lists

News
News
Groups
Groups

Internet
VideoInternet
VideoCommunication
Conferencing
Communication Conferencing

Telephony
Telephony
Business Communicat

File
File
Transfers
Transfers

Chapter B - 8

What Is an Intranet?
• Job Openings
• Policy Manuals
• Benefits Information
• Company Information
• Presentation Materials
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Business Communicat

Chapter B - 9

What Is an Extranet?
Suppliers
Customers
Clients
Colleagues
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Business Communicat

Chapter B -

Other Communication
Technologies
Telephone
Systems

Voice Mail
Systems

Speech-Recognition
Hand-Held
Software
Computing Devices
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Business Communicat

Chapter B -

Confronting
Information Overload
Note Routine Messages
Flag Urgent Messages
Limit E-Mail Use
Send Fewer Messages
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Business Communicat

Chapter B -

Threats to Data Security
Corporate
Networks

Electronic

Data Management

Global
Networks

Hacking

Cyberterrorism

Cracking

Business Communicat

Chapter B -

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Maintaining Data
Security
• Firewall software

• Restricted network access
• Enforcement and education
• Background checks
• Strong security policies
• Data-recovery plans
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Business Communicat

Chapter B -

The Wired Workplace

Electronic
Electronic
Mail
Mail

World
World Wide
Wide Web
Web
and
and Internet
Internet

Company Policy

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Business Communicat

Chapter B -

Privacy

Lawsuits

Productivity

Sabotage and Theft
Internal Threats External Threats
• Employees

• Hackers

• Contractors

• Viruses

• Consultants

• Worms

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Business Communicat

Chapter B -