Tinjauan Kegiatan Sistem Pelayanan Komunikasi Customer Service Terhadap Nasabah Bank BJB Banten Cabang Cilegon.

ABSTRACT

Luthfina Fatin, NPM 210103120125. Business Communications Specialisation
Diploma Program Faculty of Communication, University of Padjadjaran. with the
title "Review The Activities Of The System Of Communication For Its
Customer Service To Customers In The Bank BJB Of Banten In Cilegon",
under the guidance of Dr. Dadang Sugiana., M.Si. With that background in a
particular part of the banking enterprise customer service very big influence on
service, customer service was the one who handles communications services
widely in a bank.
The purpose of writing this final report is to determine the existing service
standards for customer service provided to customers, in the Regional
Development Bank of West Java and Banten. Surely how communication services
are carried out during the service, how to serve customers retire, how services to
customers over the phone, how to communicate in case of handling customer
complaints, and also in terms of look and facilities that exist in the work area of
customer service that is supporting infrastructure for serve customers.
The method used in this report is descriptive because it only depicts the general
object of observation. Data collection techniques used were observation,
interview and literature study.
Results know the service standards that exist in the company, and knowing in

general, especially communication services occur.
The conclusion is based on the observation that customer service in serving
customers, of course, in terms of communication has been run in accordance with
the standards established by the company, so as to serve customers well.

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