PENGARUH PELATIHAN DAN DUKUNGAN ORGANISASI TERHADAP KINERJA PEGAWAI DINAS PENDIDIKAN KECAMATAN GARUT KOTA
DAFTAR ISI
ABSTRAK ........................................................................................................... i
ABSTRACT ....................................................................................................... ii
KATA PENGANTAR ......................................................................................... iii
UCAPAN TERIMA KASIH .............................................................................. iv
DAFTAR ISI...................................................................................................... viii
DAFTAR TABEL................................................................................................xii
DAFTAR GAMBAR......................................................................................... xiv
DAFTAR LAMPIRAN ..................................................................................... xvi
BAB I PENDAHULUAN
1.1 Latar Belakang Masalah ......................................................................1
1.2 Identifikasi Masalah ............................................................................7
1.3 Batasan Masalah ..................................................................................7
1.4 Tujuan Penelitian.................................................................................7
1.5 Manfaat Penelitian...............................................................................8
1.6 Sistematika Penulisan ..........................................................................8
BAB II TINJAUAN PUSTAKA
2.1 Kajian Teori.........................................................................................9
2.1.1
Definisi Teori...........................................................................9
2.1.2
Grand Theory...........................................................................9
2.2 Definisi dan Pengertian Manajemen ....................................................10
2.2.1 Fungsi-Fungsi Manajemen........................................................12
2.3 Manajemen Sumber Daya Manusia .....................................................13
2.3.1 Pengertian Manajemen Sumber Daya Manusia ........................13
2.3.2 Fungsi-Fungsi Manajemen Sumber Daya Manusia .................14
2.4 Konsep Dasar Pelatihan .......................................................................16
2.4.1 Pengertian Pelatihan ................................................................16
2.4.2 Jenis Pelatihan .........................................................................17
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2.4.3 Tahapan Proses Pelatihan ........................................................17
2.4.4 Tujuan dan Manfaat Pelatihan .................................................19
2.4.5 Komponen Pelatihan................................................................20
2.4.6 Indikator Pelatihan...................................................................23
2.5 Dukungan Organisasi...........................................................................24
2.5.1 Pengertian Dukungan Organisasi ............................................24
2.5.2 Dimensi Persepsi Dukungan Organisasi..................................25
2.5.3 Aspek-aspek yang mempengaruhi Persepsi Dukungan
Organisasi ...............................................................................27
2.5.4 Aspek-Aspek Persepsi Dukungan Organisasi .........................28
2.6 Kinerja..................................................................................................29
2.6.1 Pengertian Kinerja ...................................................................29
2.6.2 Mengukur Kinerja Karyawan ..................................................30
2.6.3 Hubungan antara Pelatihan dengan Kinerja Karyawan.........31
2.6.4 Tujuan Penilaian Kinerja.......................................................32
2.6.5 Indikator Kinerja ...................................................................32
2.6.6 Manfaat Penilaian Kinerja.....................................................33
2.7 Penelitian Terdahulu ............................................................................34
2.8 Kerangka Pemikiran dan Hipotesis......................................................36
2.8.1 Kerangka Pemikiran ................................................................36
2.8.2 Hipotesis ..................................................................................39
BAB III OBJEK DAN METODE PENELITIAN
3.1
Objek penelitian..................................................................................40
3.1.1 Sejarah Organisasi ....................................................................40
3.1.2 Visi dan Misi UPTD Pendidikan Kecamatan Garut Kota ........44
3.1.3 Struktur Organisasi dan Uraian Jabatan ...................................44
3.2 Metode Penelitian ................................................................................49
3.2.1
Sumber Data ............................................................................49
3.2.2
Teknik Pengumpulan Data ......................................................50
3.2.3
Operasionalisasi Variabel Penelitian .......................................51
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3.3 Jenis dan Sumber Data.........................................................................54
3.3.1 Teknik Pengumpulan Data .......................................................55
3.3.2 Teknik Sampling.......................................................................55
3.4 Metode Analisis ...................................................................................55
3.4.1 Metode Pengolahan Data.........................................................55
3.4.2 Uji Validitas dan Reabilitas.....................................................57
3.4.2.1 Uji Validitas................................................................57
3.4.2.2 Uji Reliabilitas ............................................................58
3.4.2.3 Uji Asumsi Klasik.......................................................59
3.5 Analisis Regresi Linier Berganda ........................................................61
3.5.1 Uji Model (Goodness Of Fit)...................................................62
3.5.1.1 Uji F ............................................................................62
3.5.1.2 Uji T............................................................................63
3.5.1.3 Koefisien Determinasi ................................................64
BAB IV HASIL PENELITIAN DAN PEMBAHASAN
4.1
Hasil Penelitian...................................................................................65
4.1.1
Gambaran Umum Responden.................................................65
4.1.2
Analisis Tanggapan Responden Terhadap Pelatihan Pegawai
Dinas Pendidikan Kecamatan Garut Kota (X1) ......................67
4.1.3
Analisis
Tanggapan
Responden
Terhadap
Dukungan
Organisasi Pegawai Dinas Pendidikan Kecamatan Garut Kota
(X2) .........................................................................................71
4.1.4
Analisis Tanggapan Responden Terhadap Kinerja Pegawai
Dinas Pendidikan Kecamatan Garut Kota (Y) .......................74
4.2
Pengaruh Pelatihan (X1) dan Dukungan Organisasi (X2) Terhadap
Kinerja Pegawai Dinas Pendidikan Kecamatan Garut Kota (Y)........77
4.2.1 Uji Validitas dan Uji Reliabilitas.............................................77
4.2.1.1 Uji Validitas................................................................77
4.2.1.2 Uji Reliabilitas ............................................................78
4.2.2 Uji Asumsi Klasik ...................................................................80
x
4.2.2.1 Uji Normalitas Data ....................................................80
4.2.2.2 Uji Multikolinearitas...................................................81
4.2.2.3 Uji Auto Korelasi........................................................81
4.2.2.4 Uji Heteroskedastisitas ...............................................82
4.2.3 Analisis Koefisien Korelasi Rank Spearman...........................82
4.2.4 Koefisien Determinasi (R2) .....................................................84
4.2.5 Analisis Regresi Linier Berganda............................................85
4.2.6 Pengujian Hipotesis .................................................................86
4.2.6.1 Uji T............................................................................86
4.2.6.1.1 Pelatihan (X1) terhadap Kinerja
Pegawai (Y) .................................................87
4.2.6.1.2 Dukungan organisasi (X2) Terhadap
kinerja pegawai (Y) .....................................88
4.2.6.1.3 Pengujian Simultan (f-test) ..........................89
BAB V KESIMPULAN DAN SARAN
5.1
Kesimpulan.........................................................................................91
5.2
Saran ...................................................................................................92
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DAFTAR TABEL
Tabel 1.1
Sekolah Swasta.................................................................................3
Tabel 1.2
Sekolah Negeri .................................................................................4
Tabel 1.3
Daftar Pendidikan Terakhir UPTD Pendidikan Kecamatan Garut
Kota ..................................................................................................5
Tabel 3.1
Operasional Variabel........................................................................53
Tabel 3.2
Bobot Penilaian Jawaban Kuesioner Variabel (X1) Pelatihan.........57
Tabel 3.3
Bobot Penilaian Jawaban Kuesioner Variabel (X2) Dukungan .......57
Tabel 3.4
Bobot Penilaian Jawaban Kuesioner Variabel (Y) Kinerja
Pegawai ............................................................................................58
Tabel 3.5
Pengambilan Keputusan Ada Tidaknya Autokorelasi .....................62
Tabel 4.1
Data Responden Berdasarkan Jenis Kelamin...................................66
Tabel 4.2
Data Responden Berdasarkan Usia ..................................................66
Tabel 4.3
Skala Interval ...................................................................................68
Tabel 4.4
Tanggapan
Responden
Terhadap
Pelatihan
Pegawai
Dinas
Pendidikan Kecamatan Garut Kota (X1) .........................................69
Tabel 4.5
Tanggapan Responden Terhadap Dukungan Organisasi Pegawai
Dinas Pendidikan Kecamatan Garut Kota (X2) ...............................72
Tabel 4.6
Tanggapan Responden Terhadap Kinerja Pegawai Dinas Pendidikan
Kecamatan Garut Kota (Y) ..............................................................75
Tabel 4.7
Hasil uji validitas mengenai Pelatihan Pegawai Dinas Pendidikan
Kecamatan Garut Kota (X1) ............................................................78
Tabel 4.8
Hasil Uji Validitas Mengenai Dukungan Organisasi Pegawai Dinas
Pendidikan Kecamatan Garut Kota (X2) .........................................78
Tabel 4.9
Hasil Uji Validitas Mengenai Kinerja Pegawai Dinas Pendidikan
Kecamatan Garut Kota (Y) ..............................................................79
Tabel 4.10
Hasil Uji Reliabilitas untuk Pelatihan Pegawai Dinas Pendidikan
Kecamatan Garut Kota Variabel (X1)..............................................80
Tabel 4.11
Hasil Uji Reliabilitas untuk Dukungan Organisasi Pegawai Dinas
Pendidikan Kecamatan Garut Kota Variabel (X2)...........................80
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Tabel 4.12
Hasil Uji Reliabilitas untuk Kinerja Pegawai Dinas Pendidikan
Kecamatan Garut Kota Variabel (Y)................................................80
Tabel 4.13
Hasil Uji Normalitas Data ................................................................81
Tabel 4.14
Hasil SPSS.20 Uji Multikolinearitas................................................82
Tabel 4.15
Hasil SPSS.20 Uji Auto Korelasi.....................................................82
Tabel 4.16
Hasil SPSS.20 Uji Heteroskedastisitas ............................................83
Tabel 4.17
Interprestasi Koefisien Korelasi .......................................................84
Tabel 4.18
Hasil Analisis Uji Korelasi Variabel X1
(Pelatihan terhadap Kinerja Pegawai) ..............................................84
Tabel 4.19
Hasil Analisis Uji Korelasi Variabel X2
(Harga Produk terhadap Kepuasan Pelanggan)................................85
Tabel 4.20
Koefisien Determinasi (R2) Pelatihan (X1) .....................................85
Tabel 4.21
Koefisien Determinasi (R2) Dukungan Organisasi (X2) .................86
Tabel 4.22
Hasil Regresi Linear Berganda Pengaruh Pelatihan (X1) dan
Dukungan Organisasi (X2) Terhadap Kinerja Pegawai Dinas
Pendidikan Kecamatan Garut Kota (Y) ...........................................86
Tabel 4.23
Hasil Uji t Pelatihan (X1) Terhadap
Kinerja Pegawai (Y).........................................................................88
Tabel 4.24
Hasil Uji t Dukungan Organisasi (X2) Terhadap Kinerja
Pegawai (Y)......................................................................................88
Tabel 4.25
Hasil Uji f .........................................................................................90
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DAFTAR GAMBAR
Gambar 1.1 Daftar Pendidikan Terakhir UPTD Pendidikan Kecamatan
Garut Kota ........................................................................................5
Gambar 2.1 Grand Theory, middle theori, dan applied theory ...........................10
Gambar 2.2 Paradigma Penelitian........................................................................38
Gambar 2.3 Kerangka Penelitian .........................................................................39
Gambar 3.1 Daerah Penerimaan dan Penolakan Ho ............................................51
Gambar 4.1 P-Plot Uji Normalitas ........................................................................81
xiv
DAFTAR LAMPIRAN
Lampiran 1. Daftar Riwayat Hidup
Lampiran 2. Surat Survey
Lampiran 3. Kartu Bimbingan
Lampiran 4. Kuesioner
Lampiran 5. Rekapitulasi Jawaban Kuesioner
Lampiran 6. Output SPSS
Lampiran 7. Tabel r, Tabel t, dan Tabel f
xv
ABSTRAK ........................................................................................................... i
ABSTRACT ....................................................................................................... ii
KATA PENGANTAR ......................................................................................... iii
UCAPAN TERIMA KASIH .............................................................................. iv
DAFTAR ISI...................................................................................................... viii
DAFTAR TABEL................................................................................................xii
DAFTAR GAMBAR......................................................................................... xiv
DAFTAR LAMPIRAN ..................................................................................... xvi
BAB I PENDAHULUAN
1.1 Latar Belakang Masalah ......................................................................1
1.2 Identifikasi Masalah ............................................................................7
1.3 Batasan Masalah ..................................................................................7
1.4 Tujuan Penelitian.................................................................................7
1.5 Manfaat Penelitian...............................................................................8
1.6 Sistematika Penulisan ..........................................................................8
BAB II TINJAUAN PUSTAKA
2.1 Kajian Teori.........................................................................................9
2.1.1
Definisi Teori...........................................................................9
2.1.2
Grand Theory...........................................................................9
2.2 Definisi dan Pengertian Manajemen ....................................................10
2.2.1 Fungsi-Fungsi Manajemen........................................................12
2.3 Manajemen Sumber Daya Manusia .....................................................13
2.3.1 Pengertian Manajemen Sumber Daya Manusia ........................13
2.3.2 Fungsi-Fungsi Manajemen Sumber Daya Manusia .................14
2.4 Konsep Dasar Pelatihan .......................................................................16
2.4.1 Pengertian Pelatihan ................................................................16
2.4.2 Jenis Pelatihan .........................................................................17
viii
2.4.3 Tahapan Proses Pelatihan ........................................................17
2.4.4 Tujuan dan Manfaat Pelatihan .................................................19
2.4.5 Komponen Pelatihan................................................................20
2.4.6 Indikator Pelatihan...................................................................23
2.5 Dukungan Organisasi...........................................................................24
2.5.1 Pengertian Dukungan Organisasi ............................................24
2.5.2 Dimensi Persepsi Dukungan Organisasi..................................25
2.5.3 Aspek-aspek yang mempengaruhi Persepsi Dukungan
Organisasi ...............................................................................27
2.5.4 Aspek-Aspek Persepsi Dukungan Organisasi .........................28
2.6 Kinerja..................................................................................................29
2.6.1 Pengertian Kinerja ...................................................................29
2.6.2 Mengukur Kinerja Karyawan ..................................................30
2.6.3 Hubungan antara Pelatihan dengan Kinerja Karyawan.........31
2.6.4 Tujuan Penilaian Kinerja.......................................................32
2.6.5 Indikator Kinerja ...................................................................32
2.6.6 Manfaat Penilaian Kinerja.....................................................33
2.7 Penelitian Terdahulu ............................................................................34
2.8 Kerangka Pemikiran dan Hipotesis......................................................36
2.8.1 Kerangka Pemikiran ................................................................36
2.8.2 Hipotesis ..................................................................................39
BAB III OBJEK DAN METODE PENELITIAN
3.1
Objek penelitian..................................................................................40
3.1.1 Sejarah Organisasi ....................................................................40
3.1.2 Visi dan Misi UPTD Pendidikan Kecamatan Garut Kota ........44
3.1.3 Struktur Organisasi dan Uraian Jabatan ...................................44
3.2 Metode Penelitian ................................................................................49
3.2.1
Sumber Data ............................................................................49
3.2.2
Teknik Pengumpulan Data ......................................................50
3.2.3
Operasionalisasi Variabel Penelitian .......................................51
ix
3.3 Jenis dan Sumber Data.........................................................................54
3.3.1 Teknik Pengumpulan Data .......................................................55
3.3.2 Teknik Sampling.......................................................................55
3.4 Metode Analisis ...................................................................................55
3.4.1 Metode Pengolahan Data.........................................................55
3.4.2 Uji Validitas dan Reabilitas.....................................................57
3.4.2.1 Uji Validitas................................................................57
3.4.2.2 Uji Reliabilitas ............................................................58
3.4.2.3 Uji Asumsi Klasik.......................................................59
3.5 Analisis Regresi Linier Berganda ........................................................61
3.5.1 Uji Model (Goodness Of Fit)...................................................62
3.5.1.1 Uji F ............................................................................62
3.5.1.2 Uji T............................................................................63
3.5.1.3 Koefisien Determinasi ................................................64
BAB IV HASIL PENELITIAN DAN PEMBAHASAN
4.1
Hasil Penelitian...................................................................................65
4.1.1
Gambaran Umum Responden.................................................65
4.1.2
Analisis Tanggapan Responden Terhadap Pelatihan Pegawai
Dinas Pendidikan Kecamatan Garut Kota (X1) ......................67
4.1.3
Analisis
Tanggapan
Responden
Terhadap
Dukungan
Organisasi Pegawai Dinas Pendidikan Kecamatan Garut Kota
(X2) .........................................................................................71
4.1.4
Analisis Tanggapan Responden Terhadap Kinerja Pegawai
Dinas Pendidikan Kecamatan Garut Kota (Y) .......................74
4.2
Pengaruh Pelatihan (X1) dan Dukungan Organisasi (X2) Terhadap
Kinerja Pegawai Dinas Pendidikan Kecamatan Garut Kota (Y)........77
4.2.1 Uji Validitas dan Uji Reliabilitas.............................................77
4.2.1.1 Uji Validitas................................................................77
4.2.1.2 Uji Reliabilitas ............................................................78
4.2.2 Uji Asumsi Klasik ...................................................................80
x
4.2.2.1 Uji Normalitas Data ....................................................80
4.2.2.2 Uji Multikolinearitas...................................................81
4.2.2.3 Uji Auto Korelasi........................................................81
4.2.2.4 Uji Heteroskedastisitas ...............................................82
4.2.3 Analisis Koefisien Korelasi Rank Spearman...........................82
4.2.4 Koefisien Determinasi (R2) .....................................................84
4.2.5 Analisis Regresi Linier Berganda............................................85
4.2.6 Pengujian Hipotesis .................................................................86
4.2.6.1 Uji T............................................................................86
4.2.6.1.1 Pelatihan (X1) terhadap Kinerja
Pegawai (Y) .................................................87
4.2.6.1.2 Dukungan organisasi (X2) Terhadap
kinerja pegawai (Y) .....................................88
4.2.6.1.3 Pengujian Simultan (f-test) ..........................89
BAB V KESIMPULAN DAN SARAN
5.1
Kesimpulan.........................................................................................91
5.2
Saran ...................................................................................................92
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DAFTAR TABEL
Tabel 1.1
Sekolah Swasta.................................................................................3
Tabel 1.2
Sekolah Negeri .................................................................................4
Tabel 1.3
Daftar Pendidikan Terakhir UPTD Pendidikan Kecamatan Garut
Kota ..................................................................................................5
Tabel 3.1
Operasional Variabel........................................................................53
Tabel 3.2
Bobot Penilaian Jawaban Kuesioner Variabel (X1) Pelatihan.........57
Tabel 3.3
Bobot Penilaian Jawaban Kuesioner Variabel (X2) Dukungan .......57
Tabel 3.4
Bobot Penilaian Jawaban Kuesioner Variabel (Y) Kinerja
Pegawai ............................................................................................58
Tabel 3.5
Pengambilan Keputusan Ada Tidaknya Autokorelasi .....................62
Tabel 4.1
Data Responden Berdasarkan Jenis Kelamin...................................66
Tabel 4.2
Data Responden Berdasarkan Usia ..................................................66
Tabel 4.3
Skala Interval ...................................................................................68
Tabel 4.4
Tanggapan
Responden
Terhadap
Pelatihan
Pegawai
Dinas
Pendidikan Kecamatan Garut Kota (X1) .........................................69
Tabel 4.5
Tanggapan Responden Terhadap Dukungan Organisasi Pegawai
Dinas Pendidikan Kecamatan Garut Kota (X2) ...............................72
Tabel 4.6
Tanggapan Responden Terhadap Kinerja Pegawai Dinas Pendidikan
Kecamatan Garut Kota (Y) ..............................................................75
Tabel 4.7
Hasil uji validitas mengenai Pelatihan Pegawai Dinas Pendidikan
Kecamatan Garut Kota (X1) ............................................................78
Tabel 4.8
Hasil Uji Validitas Mengenai Dukungan Organisasi Pegawai Dinas
Pendidikan Kecamatan Garut Kota (X2) .........................................78
Tabel 4.9
Hasil Uji Validitas Mengenai Kinerja Pegawai Dinas Pendidikan
Kecamatan Garut Kota (Y) ..............................................................79
Tabel 4.10
Hasil Uji Reliabilitas untuk Pelatihan Pegawai Dinas Pendidikan
Kecamatan Garut Kota Variabel (X1)..............................................80
Tabel 4.11
Hasil Uji Reliabilitas untuk Dukungan Organisasi Pegawai Dinas
Pendidikan Kecamatan Garut Kota Variabel (X2)...........................80
xii
Tabel 4.12
Hasil Uji Reliabilitas untuk Kinerja Pegawai Dinas Pendidikan
Kecamatan Garut Kota Variabel (Y)................................................80
Tabel 4.13
Hasil Uji Normalitas Data ................................................................81
Tabel 4.14
Hasil SPSS.20 Uji Multikolinearitas................................................82
Tabel 4.15
Hasil SPSS.20 Uji Auto Korelasi.....................................................82
Tabel 4.16
Hasil SPSS.20 Uji Heteroskedastisitas ............................................83
Tabel 4.17
Interprestasi Koefisien Korelasi .......................................................84
Tabel 4.18
Hasil Analisis Uji Korelasi Variabel X1
(Pelatihan terhadap Kinerja Pegawai) ..............................................84
Tabel 4.19
Hasil Analisis Uji Korelasi Variabel X2
(Harga Produk terhadap Kepuasan Pelanggan)................................85
Tabel 4.20
Koefisien Determinasi (R2) Pelatihan (X1) .....................................85
Tabel 4.21
Koefisien Determinasi (R2) Dukungan Organisasi (X2) .................86
Tabel 4.22
Hasil Regresi Linear Berganda Pengaruh Pelatihan (X1) dan
Dukungan Organisasi (X2) Terhadap Kinerja Pegawai Dinas
Pendidikan Kecamatan Garut Kota (Y) ...........................................86
Tabel 4.23
Hasil Uji t Pelatihan (X1) Terhadap
Kinerja Pegawai (Y).........................................................................88
Tabel 4.24
Hasil Uji t Dukungan Organisasi (X2) Terhadap Kinerja
Pegawai (Y)......................................................................................88
Tabel 4.25
Hasil Uji f .........................................................................................90
xiii
DAFTAR GAMBAR
Gambar 1.1 Daftar Pendidikan Terakhir UPTD Pendidikan Kecamatan
Garut Kota ........................................................................................5
Gambar 2.1 Grand Theory, middle theori, dan applied theory ...........................10
Gambar 2.2 Paradigma Penelitian........................................................................38
Gambar 2.3 Kerangka Penelitian .........................................................................39
Gambar 3.1 Daerah Penerimaan dan Penolakan Ho ............................................51
Gambar 4.1 P-Plot Uji Normalitas ........................................................................81
xiv
DAFTAR LAMPIRAN
Lampiran 1. Daftar Riwayat Hidup
Lampiran 2. Surat Survey
Lampiran 3. Kartu Bimbingan
Lampiran 4. Kuesioner
Lampiran 5. Rekapitulasi Jawaban Kuesioner
Lampiran 6. Output SPSS
Lampiran 7. Tabel r, Tabel t, dan Tabel f
xv