OBJECTIVES An Overview of Hotel

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B. OBJECTIVES

The objectives of this final project are as follows: 1. To explain the activities of apprentice in improving the services at Ibis Hotel Solo. 2. To describe the problems appearing when the apprentice takes the job training in the housekeeping department of Ibis Hotel Solo. 3. To describe the problem-solving taken by the apprentice on the job training in the housekeeping department of Ibis Hotel Solo. C. BENEFITS The result of this final project is expected to be useful not only for the students of English Diploma Program but also for the hotel staff. The benefits of this final project are: 1. To Student The student gets a lot of experiences and knowledge about working in hotel at Housekeeping Department. By this report, the student is able to explain the role of the apprentice in improving the service and the importance of the Housekeeping Department in Ibis Hotel Solo. 2. To Ibis Hotel Solo This report can be used as a consideration for the company to improve the quality service of apprentices. commit to user 6 commit to user 6 Chapter II LITERATURE REVIEW

A. An Overview of Hotel

Nowdays, there is a wide variety definitions of hotel. In order to find the best and the easiest way to understand the definitions, it is not an easy task. Each Linguist or Scholar in their specialized field, with their set of criteria has found out their own way to define hotel. According to Longman Dictionary of English and Culture , “hotel means building that provides room for people to stay in usually for a short time and usually also meals, in return for payment ”. Summers, 1998:664. The definition above covers hotel’s meaning on the whole. Nevertheless, it does not show hotel in a deep understanding. More precisely, I.G.K Agung Djanuraga describes hotel as a building that is managed commercially to provide room for people who need to get services, lodging, and food and beverages. Djanuraga in Agusnawar, 2002:14. Similarly, Rumekso states in his book ”Housekeeping Ho tel ”, hotel is a building having room for staying to the guest. Moreover, hotel provides food, drinks and other facilities to get income. Rumekso, 2002:2 While, The Ministry Degree of Tourism and Telecomunication, No. Km.34 NK 103 MPPT. 87 mentions that hotel is an accommodation that uses half or whole of the building to provide lodging, food and beverages and commit to user 7 others services managed commercially. Furthermore, The Ministry Degree of Communication No. Pm 10 PW 301 Phb 77 defines “hotel is a kind of accommodation managed commercially for every person to get the service, room stay, foods and drinks.” From the statement above, we can conclude that basically hotel has commercial purposes by offering certain services so that guests will not be disappointed to pay all services they have enjoyed. A.1. Main departments of Hotel In carrying out the services in the hotel, it needs a cooperation such as organizing the functions and the duties in accordance with each job specification. Considering the functions, work management in the hotel is divided into some departments. According Agusnawar in his book, “ Operasional tata Graha Hotel Housekeeping Operations ”, there are main departments in the hotel. The Departments are: 1. Front Office Department. Front Office Department is a department in hotel which is responsible for serving reservation, giving information and receiving guests payments. The employees’ duties in front office department are receiving the reservation by telephone, email, fax, etc, besides that the employees must give information about hotel to the guest. commit to user 8 2. Housekeeping Department. Housekeeping Department is a department in a hotel which is responsible for keeping cleanness and tidiness of hotel including uniform circulations. The employees in housekeeping department have duties to keep the the cleanness and tidiness of hotel and to keep the outlook of hotel area. 3. Food and Beverages Department. Food and Beverages department is a department in a hotel which is responsible to prepare and serve foods and beverages for the guests. The employees in food and beverages department have duties to give service to the guest related to food and beverages that are ordered by the guest. 4. Marketing Department. Marketing department is a department in a hotel which is responsible for promoting and selling the products of the hotel. The employees in marketing department have duties to promote the product of hotel to the public or customer such as the room, the meeting room, etc. 5. Accounting Department. Accounting Department is a department in a hotel which is responsible for managing the finance of the hotel. The employees in accounting department have duties to manage the finance of the hotel and to make a report of the income or outcome, loss and profit of the hotel. commit to user 9 6. Security Department. Security department is a department in the hotel which is responsible for keeping the security in the hotel. The employees in security department have duties to keep hotel area safe from any threat coming from the outside and make the guests or customers feel safe during their staying in the hotel. 7. Engineering Department. Engineering Department is a department in hotel which is responsibile to maintain the building of the hotel and its facilities. The employees in engineering department have duties for maintaining the facilities in the hotel from any damages, and repairing the damage. 8. Personnel Department. Personnel Department is a department in hotel whose responsibility is to select hotel employees and bring up the employees’ attitude and skill. The employees in personnel department have duties for hiring the new employees, new trainee, and building up the qualities of the hotel employees. Agusnawar, 2002:14-16 commit to user 10 A.2. Types of Hotel Hotel is a building that provides rooms, food and beverages to the guest that is managed commercially. The determination of type of hotel is insepa reable from the customer’s need and tourist characteristic Tarmoezi, 2000. Tarmoezi states, based on the location of hotel built, hotel is divided into four categories. They are: 1. City Hotel City hotel is a hotel that is built at the center of the city. It provides the customers who want to stay in the hotel for a short time. City hotel is known as transit hotel because it is used by business people to stay and use the business facilities provided by hotel. 2. Residential Hotel Residential Hotel is a hotel that is built at the suburb and far from the bustle of city. The hotel is located in the quiet area and provides the customer who wants to stay in the hotel for a long time. The hotel is completed with residential facilities that are provided for all family member. 3. Resort Hotel Resort hotel is a hotel that is located at the mountain area, foreshore, lake side, or in the edge of river flow. The resort hotel is provided for the guests who want to make a recreation with all of their family members in the holiday. commit to user 11 4. Motor Hotel Motel Motor Hotel is the hotel that is located along the highway that connects between two big cities. It is completed with a garage beside the room to park their vehicles. It is usually used to transit for a short time. http:jurnal-sdm.blogspot.com200907pengantar perhotelan- definisi hotel.html.

B. Housekeeping Department