The Problems Appearing in the Job Training in Ibis Hotel

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C. The Problems Appearing in the Job Training in Ibis Hotel

Facing the real job could be a new challenge for apprentices. The apprentices had to adapt to the new atmosphere and different responsibility from students’ life style. The apprentices certainly encountered some problems and so did I. Those problems came from some aspects stumbling upon the process of job training. The obstacles were found in Ibis Hotel Solo that was faced by the apprentice such as the following. C.1. Overlapping Tasks The purpose of taking job training was to improve the knowledge and to apply trainee’s knowledge in a real job. The apprentice was given too many tasks. Apprentice who should be taught how to work in certain job, for instance, how to operate fitness stuffs and washing machine, how to make up room, and something like that. After learning how things work, the apprentices do the task by her or him own . However, the apprentice’s job training did not work as it should be. In fact, apprentices could not focus in one spot where they should be assigned in. Apprentices got more tasks than the staff did, for example, an apprentice who should work in spa section were asked to work also in other area that there was nothing to do with spa in balance fitness center. There are a lot of tasks for the apprentices to accomplish; unfortunately the tasks were not appropriate to the trainee’s education background. commit to user 29 In another way, apprentice was considered as beneficial resource that could be asked to do anything possible for free. I took job training for the purpose of improving their knowledge and skill not entering ‘slavery program’. C.2. Inharmonious Relationship I quite often found unharmonious atmosphere while working because the senior staff had bad assumption of apprentice. Literally, they underestimated apprentice. So, it created wide gap between the staffs and the apprentices. It leaded to misunderstanding and bad feeling that made me feel uncomfortable. The relation was not smoothly making uncooperative work. C.3. Sex Harassment Sex harassment could likely take place in a work area. Employer does not protect the employee from such that thing, whereas hotel is the most likely place which sex harassment could happen anytime. I was insulted with improper word and expression by the guest. That incident made me frightened and uncomfortable to handle guest. C.4. Unprofessional Trainer The goal of job training program is to generate skillful employee in order to raise the service quality of hotel. So, a good trainee should focus in educating the trainee. In fact, the trainer in which the apprentice took job training did not make best use of the apprentice’s ability. They did not focus in educating and learning activities, but they focus on delivering tasks. commit to user 30 C.5. Bad Job Safety Working in laundry department was the hardest among the others sections in housekeeping departments, because the situation in the laundry department was hot and dusty. Moreover, working at that situation made bigger tiredness than working in cool place. In laundry section, there were many big machines such as laundry machines, tumbler machine for drying the clothes, roller machine, press machine, and many others. If the apprentice did not work carefully, those machines could be very dangerous stuffs. I had an accident with hot press machine. Unfortunately, it was not very serious accident. The problem was getting worse when the company did not give an assurance for apprentice ’s safety. At least, medical tools were available just in case there was employee or apprentice got an accident, but the company really did not have concern over the job safety of the trainee or the employee.

D. The Problem-Solving