organization interested party Compatibility with other management system standards
The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO 9001 was prepared by Technical Committee ISOTC 176, Quality management and Quality Assurance,
Subcommittee SC 2, Quality Systems. This secondthird... edition cancels and replaces the firstsecond... edition , [clauses subclauses
tables figures annexes] of which [has have] been technically revised.
1 Scope
This International Standard specifies requirements for a quality management system where an organization:
a needs to demonstrate its ability to consistently provide product or service that meets customer and applicable statutory and regulatory requirements, and
b aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and
applicable statutory and regulatory requirements. All requirements of this International Standard are generic and are intended to be applicable to all
organizations, regardless of type, size and product provided. NOTE 1
In this International Standard, the terms product or service only apply to products and services intended for, or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.
2 Normative references
There are no normative references. This clause is included to maintain clause numbering alignment with other ISO management system standards,
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.