6.7 3.5 0.9 29.7 5.2 19.4 10.1 2016Q3 Analysts Meeting Final

19 Non-Loan Related Fees Commissions 3Q 2016 2Q 2016 3Q 2015 Y-o-Y Q-o-Q Δ Δ Administration Fees 878 968 811 8.3 9.3 Opening LC, BG Cap. Market Custodian Trustee 297 317 347 14.2 6.3 Subsidiaries 388 350 292 32.6 10.7 Transfer, Retail Transaction 565 584 480 17.8 3.2 Credit Cards 497 513 518 4.1 3.1 Mutual Fund, ORI Bancassurance 100 100 88 14.4 0.3 Syndications 77 185 34 126.2 58.3 Payroll Package 18 21 21 14.5 13.4 Others 65 86 45 44.5 24.8 Total 2,755 2,952 2,546

8.2 6.7

Foreign Exchange Gains 618 600 533 15.9 3.1 Gains Fr Sale Incr. in Value of Sec. Gov. Bonds 263 206 134 NA 27.7 Cash Recoveries 810 620 731 10.8 30.5 Other Income 589 611 1,451

59.4 3.5

Total Fee Based Income As Reported 5,036 4,988 5,127

1.8 0.9

of Non Loan Related fees to total Opr. income 24.9

28.1 29.7

Some numbers have been reclassified to some fee categories 20 1 ,524 1 ,510 1 ,883 2 ,107 1 ,614 2 ,004 2 ,071 2 ,565 2 ,034 2 ,322 2 ,375 3 ,167 2 ,309 2 ,693 2 ,958 3 ,488 2 ,574 3 ,173 3 ,322 3 ,730 3 ,305 3 ,640 3 ,497 1 ,547 1 ,631 1 ,671 1 ,903 1 ,865 1 ,939 1 ,869 2 ,372 2 ,042 2 ,336 2 ,679 2 ,374 2 ,626 2 ,662 2 ,752 2 ,807 2 ,920 3 ,109 2 ,903 3 ,444 3 ,406 3 ,488 3 ,290 1 Q 11 2 Q 11 3 Q 11 4 Q 11 1 Q 12 2 Q 12 3 Q 12 4 Q 12 1 Q 13 2 Q 13 3 Q 13 4 Q 13 1 Q 14 2 Q 14 3 Q 14 4 Q 14 1 Q 15 2 Q 15 3 Q 15 4 Q 15 1 Q 16 2 Q 16 3 Q 16 GA Expenses Personnel Expenses Breakdown of 3Q 2016 Operating Expenses Quarterly Consolidated Operating Expenses CIR Rp Bn Rp Bn 32.4 37.3 39.0 41.6 44.0 43.2 42.7 51.3 41.1 43.1 42.5 48.4 41.8 43.2 46.6 44.4 44.4 45.2 40.1 42.7 44.5 46.0 38.5 CIR Reclassification from Occupancy Related to Employee Related Q3 2016 Q2 2016 Q3 2015 Growth QoQ YoY Personnel Expenses Base Salary 891 880 795 1.2 12.1 Other Allowances 1,452 1,673 1,434 13.2 1.2 Post Empl. Benefits 97 105 100 7.6 2.9 Training 138 134 99 2.5 39.2 Subsidiaries 712 696 476 2.4 49.7 Total Personnel Expenses 3,290 3,488 2,903 5.7 13.3 GA Expenses IT telecoms 505 522 489 3.3 3.2 Occupancy Related 700 781 668 10.3 4.8 Promo Sponsor 292 273 300 7.0 2.7 Transport Travel 157 203 157 22.6 0.4 Goods, Prof. Svcs. Oth. 483 460 458 4.9 5.3 Employee Related 571 603 541 5.3 5.7 Subsidiaries 788 798 710 1.2 11.1 Total GA Expenses 3,497 3,640 3,322

3.9 5.2

Other Expenses 889 929 744

4.3 19.4

Total Operating Expenses 7,676 8,058 6,970

4.7 10.1

21 Top 10 Industries in Corporate Lending Expansion 3Q 16 –3Q 15 Total Rp26.53 Tn Rp Bn 1,412 1,451 1,547 2,040 3,789 4,142 4,918 5,437 5,576 6,066 Mfg-RawM Real Estate Mining-Coal Soc Serv Roads Bridge Mfg-FB Trad-Ret Electricity Mfg-Chem Trad-Exp  22.9 21.0 20.5 18.5 15.6 14.3 7.7 5.8 5.5 5.3 Rp Bn Top 10 Industries in Commercial Lending Expansion 3Q 16 – 3Q 15 Total Rp13.10 Tn 522 546 678 712 1,020 1,057 1,139 1,326 1,494 8,350 Mfg-FB Food Crops Health Constr Comm Bus Serv Real Estate Trad-Distr Trad-Exp Plantations  63.7 11.4 10.1 8.7 8.1 7.8 5.4 5.2 4.2 4.0 Whol es al e Trans acti ons Dri vi ng CA SA Whol esal e CAS A Deposi ts Rp Bn 58,055 62,257 61,691 53,604 74,116 89,959 74,334 73,192 140,278 141,540 131,988 - 20 ,000 40 ,000 60 ,000 80 ,000 100 ,000 120 ,000 140 ,000 160 ,000 180 ,000 2007 2008 2009 2010 2011 2012 2013 2014 2015 3Q15 3Q16 -6 .7 Yo Y Gro wt h 745 2,414 4,066 6,153 7,784 10,943 11,899 12,932 13,629 13,873 14,105 14,397 14,676 15,101 15,565 16,200 16,853 2006 2007 2008 2009 2010 2011 2012 2013 3Q14 4Q14 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 3Q16 Ca sh Ma na g em en t Use rs 248 677 1,178 2,201 2,657 3,598 3,989 4,484 4,832 5,123 5,266 5,384 5,704 7,085 4Q10 4Q11 4Q12 4Q13 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 A ver age of Ca sh Ma na g em en t 000 , t ot al 22 .2 Mn tr an sact ion s in 3 Q 2016 E xc lud ing M an di ri T ran sa ct io n S yst e m 23 Forex 34 42 63 61 56 41 30 41 281,153 310,512 322,795 399,500 379,730 348,436 263,681 323,381 - 50,000 100,000 150,000 200,000 250,000 300,000 350,000 400,000 450,000 - 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 90.0 Dec 10 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Sep 15 Sep 16 Value USD Bn of Trx Wholesale Remittance 70 94 121 135 146 126 98 72 435,866 448,219 599,909 651,241 739,046 730,011 579,147 373,602 - 100,000 200,000 300,000 400,000 500,000 600,000 700,000 800,000 - 20.0 40.0 60.0 80.0 100.0 120.0 140.0 160.0 180.0 Dec 10 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Sep 15 Sep 16 Value USD Mn of Trx Excluding Mandiri Transaction System Mandiri Cash Management 549 818 1 ,519 2 ,231 3 ,120 3 ,778 2 ,728 3 ,166 2,503 7,668 13,676 24,543 44,184 61,599 45,447 59,075 25,000 15,000 5,000 5,000 15,000 25,000 35,000 45,000 55,000 65,000 - 500.0 1,000.0 1,500.0 2,000.0 2,500.0 3,000.0 3,500.0 4,000.0 Dec 10 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Sep 15 Sep 16 Value Rp Tn of Trx 000 Trade Transactions : Export, Import, Domestic 85 110

125 133

137 127 97 75 495,813 510,916 517,251 520,948 509,207 468,870 349,567 286,295 - 100,000 200,000 300,000 400,000 500,000 600,000 - 20.0 40.0 60.0 80.0 100.0 120.0 140.0 160.0 Dec 10 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Sep 15 Sep 16 Value USD Bn of Trx 24 132 .7 140 .6 146 .1 165 .0 157 .5 166 .8 176 .3 190 .9 179 .0 180 .8 184 .7 202 .6 182 .5 186 .0 188 .0 209 .8 193 .0 214 .8 212 .1 12.7 12.8 13.0 13.7 14.7 15.6 18.4 20.7 21.0 22.0 21.8 24.0 22.2 23.2 24.3 23.1 21.1 21.7 23.1 14.6 15.4 16.1 18.6 17.0 16.7 28.6 33.0 29.7 33.6 34.4 40.2 33.5 36.4 25.0 31.9 29.0 29.9 30.5 4.3 4.3 10.7 11.4 12.1 11.9 13.1 13.0 12.8 14.4 7.8 7.6 6.9 6.5 6.8 71.6 70.3 71.5 71.4 72.1 70.7 80.2 84.5 88.4 100.1 108.3 120.0 119.2 116.0 110.0 110.3 112.2 115.5116.9 5.0 5.0 5.1 5.0 4.7 4.6 6.4 7.0 6.3 7.0 7.2 9.5 9.0 7.8 7.7 7.4 6.9 6.8 7.0 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 1 Q 12 2 Q 12 3 Q 12 4 Q 12 1 Q 13 2 Q 13 3 Q 13 4 Q 13 1 Q 14 2 Q 14 3 Q 14 4 Q 14 1 Q 15 2 Q 15 3 Q 15 4 Q 15 1 Q 16 2 Q 16 3 Q 16 Rp Savings Deposits FX Savings Deposits Rp Demand Deposits FX Demand Deposits Rp Time Deposits FX Time Deposits Retail Deposit Analysis – Bank Only 2.2 1.7 2.0 2.0 2.0 2.0 2.1 1.9 2.1 2.1 2.1 2.0 1.8 1.9 2.1 1.5 1.5 1.6 1.5 1.5 1.4 1.3 1.2 1.2 1.2 1.3 1.1 1.1 6.3 5.1 6.6 7.0 7.3 8.3 7.9 7.8 7.4 7.5 7.2 6.9 6.7 6.6 5 10 4 Q 11 4 Q 12 4 Q 13 1 Q 14 2 Q 14 3 Q 14 4 Q 14 1 Q 15 2 Q 15 3 Q 15 4 Q 15 1 Q 16 2 Q 16 3 Q 16 Rp DD Rp Savings Rp TD Average Quarterly Deposit Costs 0.1 0.2 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.4 0.2 0.3 0.6 0.7 0.8 0.6 0.8 1.2 1.2 1.1 1.3 1.8 1.2 0.8 0.6 0.5 0.5 0.6 0.0 0.5 1.0 1.5 2.0 4 Q 11 4 Q 12 4 Q 13 1 Q 14 2 Q 14 3 Q 14 4 Q 14 1 Q 15 2 Q 15 3 Q 15 4 Q 15 1 Q 16 2 Q 16 3 Q 16 FX DD FX TD 69.6 70.1 72.5 71.6 73.0 73.7 71.9 68.8 68.4 66.2 67.7 67.6 67.7 69.1 68.8 CASA as of total deposits 25 63 ,323 66 ,851 73 ,324 81 ,046 84 ,675 91 ,504 96 ,268 105 ,192 108 ,434 118 ,788 123 ,833 130 ,158 131 ,857 140 ,189 146 ,744 155 ,338 158 ,173 165 ,304 167 ,429 175 ,211 173 ,739 182 ,190 185 ,335 28.6 27.6 28.3 29.6 29.6 29.8 30.2 30.9 31.8 31.7 31.3 31.2 31.8 32.6 32.5 32.7 33.1 33.3 33.3 32.7 33.8 33.3 33.1 20 22 24 26 28 30 32 34 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 110,000 120,000 130,000 140,000 150,000 160,000 170,000 180,000 190,000 200,000 210,000 220,000 230,000 1 Q 2011 2 Q 2011 3 Q 2011 4 Q 2011 1 Q 2012 2 Q 2012 3 Q 2012 4 Q 2012 1 Q 2013 2 Q 2013 3 Q 2013 4 Q 2013 1 Q 2014 2 Q 2014 3 Q 2014 4 Q 2014 1 Q 2015 2 Q 2015 3 Q 2015 4 Q 2015 1 Q 2016 2 Q 2016 3 Q 2016 Retail to Total Loans Retail to Total Loans Micro Credit Business Banking Consumer Finance Rp Bn Business Banking 57,905 59,785 1,880 3Q2015 Growth 3Q2016 YoY 3.2 Rp Bn Micro Credit 39,996 46,668 6,671 3Q2015 Growth 3Q2016 YoY 16.7 Rp Bn 69,528 78,882 9,354 3Q2015 Growth 3Q2016 YoY 13.5 Consumer Finance Strong M icrof inan ce Growth 200 300 502 687 898 994 994 1,000 1,017 600 800 800 878 928 1,027 1,127 1,427 1,427 1,510 1,596 10 152 480 710 760 751 706 653 653 649 640 6 6 6 10 2008 2009 2010 2011 2012 2013 2014 2015 1Q 16 2Q 16 3Q 16 Bra n ch Unit Ki o sk C a sh O u tl e t Cus tome rs 000 Ne tw or k Of Ne w Cus tome rs 73,566 79,500 76,325 94,855 74,037 110,000 121,007 146,359 126,509 140,064 131,715 147,825 138,747 160,620 136,196 162,181 140,886 167,145 158,909 162,738 134,501 138,500 97,164 127,828 130,227 146,323 1Q 10 2Q 10 3Q 10 4Q 10 1Q 11 2Q 11 3Q 11 4Q 11 1Q 12 2Q 12 3Q 12 4Q 12 1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 2Q 15 3Q 15 4Q 15 1Q 16 2Q 16 271 430 562 694 815 889 1 ,009 1 ,112 1 ,135 1 ,163 1 ,173 2008 2009 2010 2011 2012 2013 2014 2015 1Q 16 2Q 16 3Q 16 …as el l as Cosue Ledi g, hi h ‘ose 13 .45 Y -o -Y as Home Equ it y Loans Gr owth Cont inu es To Ri se 13,500 14,268 15,523 16,466 17,779 18,764 20,113 20,919 22,818 24,092 26,135 27,357 26,995 26,690 26,505 26,347 26,495 26,207 26,340 26,369 26,832 26,869 27,651 28,001 3,957 3,964 3,979 3,949 3,887 3,777 3,679 3,571 3,471 3,365 3,312 3,240 3,181 3,172 3,198 3,240 3,310 3,326 3,432 3,534 3,739 3,892 4,313 4,914 6,374 6,398 6,708 6,861 6,995 7,143 7,412 7,753 8,206 8,386 8,958 9,374 9,781 10,030 10,642 11,253 11,880 12,201 12,838 13,408 14,103 14,497 15,279 16,160 3,589 3,575 3,761 3,910 4,296 4,245 4,492 4,590 5,035 5,025 5,195 5,303 5,620 5,557 6,855 7,568 8,288 8,343 8,751 8,683 8,970 8,768 8,761 8,674 2,826 3,454 3,492 4,200 5,115 5,829 6,593 6,609 7,209 7,486 7,905 9,013 10,218 11,083 12,260 13,271 13,983 14,890 15,630 16,641 17,608 18,344 18,981 20,001 447 698 791 873 928 964 1 ,016 1 ,037 1 ,010 966 927 904 809 840 805 765 750 683 733 892 998 1 ,043 1 ,091 1 ,133 5 ,000 10 ,000 15 ,000 20 ,000 25 ,000 30 ,000 35 ,000 40 ,000 45 ,000 50 ,000 55 ,000 60 ,000 65 ,000 70 ,000 75 ,000 80 ,000 85 ,000 90 ,000 4Q 10 1Q 11 2Q 11 3Q 11 4Q 11 1Q 12 2Q 12 3Q 12 4Q 12 1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 2Q 15 3Q 15 4Q 15 1Q 16 2Q16 3Q16 Ot h e r Au to Cre d it Card s Pa yro ll Lo an s H o m e E q u ity Lo an s Mo rtga ge s Loan T ype Gr o wth Y -o -Y Q -o -Q Ot her 2 6 .9 6 3 .8 Aut o Loans 2 .1 9 5 .1 Cr edi t Car ds -0 .1 1 -1 .0 P a yr ol l Loan s 2 .5 3 5 .7 7 Home E qui ty Loans 3 9 .0 6 1 3 .9 3 Mortg age s 6 .1 9 1 .2 Tot al Consumer 1 3 .4 5 3 .6 9 Quart er ly Consumer Lendi ng Bal a nces b y Type Consumer L endi ng Gr o wth b y Type Rp 78 .9 Tn A u to M o to rc yc le Loa n s ch an n el e d o r e xecu ted t h ro u gh fi n an ce co mp an ies = Rp 8 .7 Tn in o u r Comme rc ial P o rt fo lio 28 Quarterly Transaction Value Rp Tn Quarterly Users Mn 95.5 122.2 147.7 153.8 170.0 179.3 191.2 192.6 208.1 210.0 241.5 245.0 236.8 252.7 238.0 2.1 3.5 4.1 5.0 6.6 8.3 10.5 17.6 28.3 35.7 38.9 53.0 55.3 68.9 67.8 7.1 14.0 18.1 23.5 26.8 29.4 33.3 33.3 34.5 46.7 32.6 36.1 36.5 35.5 20 40 60 80 100 120 140 160 180 200 220 240 260 280 4 Q 09 4 Q 10 1 Q 11 2 Q 11 3 Q 11 4 Q 11 1 Q 12 2 Q 12 3 Q 12 4 Q 12 1 Q 13 2 Q 13 3 Q 13 4 Q 13 1 Q 14 2 Q 14 3 Q 14 4 Q 14 1 Q 15 2 Q 15 3 Q 15 4 Q 15 1 Q 16 2 Q 16 3 Q 16 ATM Mobile Banking Internet Banking 7.7 8.6 8.2 9.2 10.0 10.6 11.1 11.6 11.8 12.4 12.6 12.6 13.6 13.8 3.2 4.7 4.9 5.3 5.6 5.8 6.1 6.3 6.5 6.7 6.8 6.9 7.0 7.1 7.2 1.2 1.0 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 2.0 2.1 2.1 2 4 6 8 10 12 14 4 Q 09 4 Q 10 1 Q 11 2 Q 11 3 Q 11 4 Q 11 1 Q 12 2 Q 12 3 Q 12 4 Q 12 1 Q 13 2 Q 13 3 Q 13 4 Q 13 1 Q 14 2 Q 14 3 Q 14 4 Q 14 1 Q 15 2 Q 15 3 Q 15 4 Q 15 1 Q 16 2 Q 16 3 Q 16 Debit Cards Mobile Banking Internet Banking Quarterly Transaction Volume Mn 142 157 184 189 212 218 233 235 246 249 268 293 295 287 309 291 39 36 44 41 43 41 39 44 51 53 47 48 50 46 49 45 12 18 23 26 32 31 34 57 70 113 172 196 190 254 258 17 42 55 78 85 67 76 81 89 117 102 117 131 138 149 25 50 75 100 125 150 175 200 225 250 275 300 325 4 Q 09 4 Q 10 1 Q 11 2 Q 11 3 Q 11 4 Q 11 1 Q 12 2 Q 12 3 Q 12 4 Q 12 1 Q 13 2 Q 13 3 Q 13 4 Q 13 1 Q 14 2 Q 14 3 Q 14 4 Q 14 1 Q 15 2 Q 15 3 Q 15 4 Q 15 1 Q 16 2 Q 16 3 Q 16 ATM Branch Mobile Banking Internet Banking 29 Volume Mandiri Business Saving Account Rp Tn Numbers of EDC 23,690 27,611 33,732 47,127 92,903 180,532 230,352 270,352 286,861 287,605 292,001 269,340 2007 2008 2009 2010 2011 2012 2013 2014 2015 1 Q 16 2 Q 16 3 Q 16 Fee Income from e-channel Tx Rp Bn 52.1 89.4 126.2 200.3 258.2 315.2 347.6 414.7 604.3 711.7 65.5 98.5 166.6 196.5 285.7 318.6 382.0 490.3 663.4 765.2 81.9 110.5 194.5 249.3 313.9 361.8 437.5 489.2 683.3 742.7 89.0 117.8 223.7 268.5 312.8 464.4 512.9 664.8 771.0 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Q4 Q3 Q2 Q1 13.8 YoY Growth 3.5 4.8 8.0 17.7 34.7 59.4 85.8 102.3 108.5 96.9 106.4 2007 2008 2009 2010 2011 2012 2013 2014 2015 3 Q 15 3 Q 16 9.8 YoY Growth 30 Fiesta Point Program A program to get points based on savings average balance and of transactions through e-channel or branch, so that customer has the opportunity to earn immediate prizes. Mandiri Belanja Untung Program Prizes for buyers who do the transactions in the merchant as a participants, or using Mandiri EDC. For sellers, they have the opportunity to be included into the national lucky draw. Belanja Hoki Dagang Hoki Program Co-promotion with the ITC Group for the merchants and the buyers who transact in ITC using Mandiri Debit and also a reward program for the building management. MTB Transaction Volume 201 ,106 212 ,844 261 ,935 265 ,423 272 ,212 290 ,019 306 ,831 349 ,868 299 ,417 322 ,587 308 ,832 348 ,059 267 ,195 334 ,912 322 ,377 9,235 10,601 11,385 12,616 12,773 14,068 14,508 16,052 15,996 17,444 17,101 18,373 20,186 20,187 18,974 - 3,000 6,000 9,000 12,000 15,000 18,000 21,000 - 50,000 100,000 150,000 200,000 250,000 300,000 350,000 400,000 1 Q 13 2 Q 13 3 Q 13 4 Q 13 1 Q 14 2 Q 14 3 Q 14 4 Q 14 1 Q 15 2 Q 15 3 Q 15 4 Q 15 1 Q 16 2 Q 16 3 Q 16 of Volume of Transactions 000 MIB Transaction Value Users SME Business w Mandiri Acc 543,972 643,334 789,300 845,073 822,506 853,589 854,864 2012 2013 2014 2015 1Q 2016 2Q 2016 3Q 2016 18 ,528 25 ,857 32 ,273 42 ,582 47 ,304 53 ,124 57 ,447 73 ,666 79 ,970 88 ,013 79 ,173 89 ,389 89 ,906 118 ,389 105 ,781 11,535 13,542 15,312 15,971 17,802 18,216 22,570 24,676 26,441 28,122 27,591 29,040 29,967 40,285 34,251 1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 2Q 15 3Q 15 4Q 15 1Q 16 2Q 16 3Q 16 Transaction Value Rp Bn of Active Users 14,058 13,451 13,502 15,918 17,255 17,124 19,559 18,838 18,886 18,824 19,054 16,924 14,846 14,292 13,336 12,986 13,944 13,606 15,676 14,856 15,626 16,989 17,672 17,755 19,272 21,586 23,825 22,958 27,116 29,549 28,547 27,078 31,458 30,255 11 .5 10 .0 9 .2 9 .1 9 .8 9 .4 10 .4 9 .5 9 .4 8 .6 8 .2 6 .9 5 .9 5 .2 4 .5 4. 1 4 .3 3 .9 4 .3 3 .8 4. 4 .0 3 .9 3 .8 4 .1 4 .4 4 .7 4 .3 5 .1 5 .3 5 .1 4 .5 5 .5 5 2 ,000 4 ,000 6 ,000 8 ,000 10 ,000 12 ,000 14 ,000 16 ,000 18 ,000 20 ,000 22 ,000 24 ,000 26 ,000 28 ,000 30 ,000 32 ,000 34 ,000 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 S p ec ial M ent ion S p ec ial M ent ion Rat io NPL Mo vem en t - Cons ol ida ted 5.14 4.74 4.44 4.73 5.85 4.78 3.79 2.79 2.56 2.54 2.60 2.42 2.60 2.42 2.56 2.21 2.22 2.07 2.04 1.87 2.08 1.89 1.90 1.90 2.07 2.23 2.16 2.15 2.27 2.43 2.81 2.60 3.18 3.86 3.81 116 .0 122 .5 138 .9 127 .1 116 .6 136 .1 155 .2 206 .0 191 .7 192 .4 155 .5 185 .1 185 .1 189 .6 193 .4 185 .5 187 .6 185 .3 170 .3 157 .4 157 .1 150 .5 137 .7 136 .2 145 .5 131 .9 112 .7 126 .6 1Q 08 2Q 08 3Q 08 4Q 08 1Q 09 2Q 09 3Q 09 4Q 09 1Q 10 2Q 10 3Q 10 4Q 10 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 3Q16 Gr os s NPL R a ti o Pr ovNPL Gr oss NPL s 3 .81 , Coverage at 126 .6 , Cat egory 2 at 5 .0 Ca teg ory 2 Loans 32 Non-Performing Loans by Segment Movement by Customer Segment Rp Bn Non-Performing Loan Movements Rp Tn – Bank-Only Excluding loans to other banks 20.44 0.67 2.64 0.31 1.83 0.38 20.66 2Q 2016 UG to PL DG to NPL Payment Write-Offs Other 3Q 2016 - - - 500 791 436 74 887 529 42 671 448 58 296 412 - 500 1,000 1,500 2,000 2,500 3,000 UG to PL DG to NPL WO Corp Comm Small Micro Cons NPLs 2Q  NPLs Rp Tn Rp Tn Corporate

3.69 0.14