11-4 Administrators Guide for Oracle Imaging and Process Management
should be set to the directory where the fonts are installed. For more information on setting MBeans, see
Section 3.7.1, Configuring MBeans. When using the advanced viewer mode on Linux systems, the fonts can be installed
and the environment variable GDFONTPATH set to that directory. If the environment variable is not found, the user will be prompted for that path the first time the
advanced viewer mode is used. In cases where an attempt to download a document as a TIFF before the path is set, an error may occur that prevents downloading the TIFF
rendition.
11.7 Input Agent and Input File Issues
The following issues involve input agents or input files.
11.7.1 Input Agent Will Not Detect and Process Input Files
If the input agent will not pick up input files, try the following steps to determine a solution.
1. Check the settings of the following Oracle IPM MBeans:
■
CheckInterval: Make sure this is set to a reasonable amount of time for your environment for example, maybe 1 minute for test systems or 30 minutes for
production systems that do not need to get data right away and ensure that enough time has expired for at least one polling interval to have occurred.
■
InputDirectories: Examine the list of directories and ensure that they are the correct directories where the input files are stored.
2. Ensure that the input file has ReadWrite permissions for WebLogic Server.
3. Check the permissions on the input directory paths and make sure they are
accessible to the user that is running the WLS managed server.
4. Look at the input definition in the user interface and make sure the input that is
supposed to be processing is marked online and that the input file mask matches the files that are in the directory.
5. If the input agent is still not running then examine the log files to see if an error
was encountered that is preventing the agent from functioning.
11.7.2 Auto-detect Not Determining Character Set
Auto-detect does not work if the provided sample file is not large enough to get an accurate determination of the character set. If the sample file is too small, disable
Auto-detect input file character set
and manually select the character set.
11.7.3 Input File Entries Have Errors
For the steps below, refer to the following directory structure: Input
- Errors – Processed
— YYYY-MM-DD – Samples
– Stage
If some or all of the entries in the input file have errors, try the following steps to determine a solution.
Troubleshooting 11-5
1.
Look at the Errors directory in which the input file was placed and see if an error file was created. If an error file exists, then open it and examine the last column of
the file to determine the specific error.
2.
Examine the input file and verify that the path to the image file is accessible to the user that is running the Oracle IPM managed server and that the user has
permissions to the path and image files.
3.
Copy one of the failing input files to the samples directory and load it into the input definition editor UI. Verify that the mappings are correct and that one of the
columns has not shifted.
4.
Finally, look at the Oracle IPM log file and examine the errors that are listed for the individual lines to determine the exact cause of the problems.
Once you have determined the cause of the error and are able to correct it, copy the corrected input file back into the input directory. For additional information, see
Section 9.5, Checking Results and Error Files.
11.8 Advanced Viewer Transformation Errors
