Deciphering Nested Stack Errors

Troubleshooting 11-7

11.15 Reviewing Audit History of Deleted Documents

If documents are deleted from Oracle IPM, administrators can view the entry for the delete action in the Oracle Content Server DocumentHistory table. This is the only place for administrators to view audit entries for deleted documents.

11.16 Deciphering Nested Stack Errors

A nested stack error, also called a nested exception, is basically an error that has been wrapped by another error, which is standard with Java and other languages to help provide more context to the issue. You can usually find the nested exception by locating the caused by string in the stack trace as shown in bold in the following example. If there is not enough information provided by the Oracle IPM error, look deeper into the error message to see if other components are involved. Oracle IPM uses nested stack errors to display repository related problems, workflow issues, or IPM_Activity Records general system activity. Counts of system activity occurrences are recorded including: ■ API Operations ■ Documents Created ■ Documents Retrieved ■ Input Agent Documents ■ Input Agent Errors ■ Input Files Processed ■ Login ■ Logout ■ Render Annotation Cache Retrieval ■ Render Transformed Document Cache Retrieval ■ Render Transformed Document Generation ■ Search Executions ■ Workflow Instances IPM_BPEL_Agent Records workflow process instance injection statistics on a per imaging application basis. IPM_Input_Agent Records input process instance statistics on a per imaging input basis IPM_Rendering Records detailed metrics on the rendering subsystem including details on: IPM_Repository Records detailed metrics on repository calls. IPM_Search Records Imaging search execution timings. Statistics are recorded on a per search definition basis. IPM_UCMRequest Records detailed metrics on requests to Universal Content Server. AXF_API Records timing for AXF Oracle Application Adapters for ECM operations in the system infrastructure, commands, and user interface. AXF_BPEL_API Records timing for AXF Oracle Application Adapters for ECM operations which communicate to the workflow server. Metric Table Description 11-8 Administrators Guide for Oracle Imaging and Process Management problems caused by other components. After you locate the possible initial error, check the diagnostic logs for more troubleshooting information. In the following example, the TCM-00787 error is occurring because the default provider within the Oracle Content Server repository was corrupted and reset see boldface text. [2009-06-11T09:56:21.720-07:00] [ipm_server1] [ERROR] [] [oracle.imaging.ui.backing.application.LifecycleState] [tid: [ACTIVE].ExecuteThread: 4 for queue: weblogic.kernel.Default self-tuning] [userId: weblogic] [ecid: 0000I7GFuQ9F8DT6uBj8EH1AC2Ut0000WK,0] [APP: imaging11.1.1.1.0] IPM UI Exception[[ oracle.imaging.ImagingException: TCM-00787: A repository error has occurred. Contact your system administrator for assistance. stackTraceId: 9-1244739381674 faultType: SYSTEM faultDetails: ErrorCode = oracle.stellent.ridc.protocol.ServiceException, ErrorMessage = File appstellentcontent10gR3proxy1dataprovidersdefaultfilestoreprovider.hda does not exist. at oracle.imaging.repository.ucm.UcmErrors.convertRepositoryErrorUcmErrors.java:108 at oracle.imaging.repository.ucm.UcmLifecycleOperationImpl.getStorageRulesUcmLifecyc leOperationImpl.java:58 ... ...snip... at weblogic.servlet.internal.ServletRequestImpl.runServletRequestImpl.java:1428 at weblogic.work.ExecuteThread.executeExecuteThread.java:201 at weblogic.work.ExecuteThread.runExecuteThread.java:173 Caused by: oracle.stellent.ridc.protocol.ServiceException: File appstellentcontent10gR3proxy1dataprovidersdefaultfilestoreprovider.hda does not exist. at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinderServiceResponse. java:116 at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinderServiceResponse. java:92 at oracle.imaging.repository.ucm.UcmResponse.initUcmResponse.java:61 at oracle.imaging.repository.ucm.UcmRequest.makeOneServiceCallUcmRequest.java:310 at oracle.imaging.repository.ucm.UcmRequest.makeServiceCallWithRetriesUcmRequest.jav a:228 at oracle.imaging.repository.ucm.UcmRequest.makeServiceCallUcmRequest.java:210 at oracle.imaging.repository.ucm.UcmLifecycleOperationImpl.getStorageRulesUcmLifecyc leOperationImpl.java:53 ... 234 more Troubleshooting 11-9

11.17 Oracle IPM Session Time Out When Using OSSO Requires Browser Refresh