DAFTAR PUSTAKA Analisis Pengaruh Evaluasi Merek, Kepuasan Pelanggan Dan Kepercayaan Merek Terhadap Loyalitas Merek Yang Dimediasi Hubungan Merek (Studi Pada Konsumen Produk Kosmetik Wardah).
DAFTAR PUSTAKA
Aaker, David A. 2005. Managing Brand Equity: Capitalizing on The Value of a
Brand Name. The Free Press, United States of America.
Afandi, Mochamad. 2011. Pengaruh Brand Trust Terhadap Brand Loyalty Pada
Konsumen Obat Flu Mixagrip Di Surabaya. Universitas Pembangunan
Veteran, Surabaya.
Ahmed Zohaib et al. 2014. Effect of brand trust and customer satisfaction on
brand loyalty in Bahawalpur. Journal of Sociological Research ISSN
1948-5468 2014, Vol. 5, No. 1.
Alam, Syed Shah., and Norjaya Mohd Yasin. 2010. What Factors Influence
Online Brand Trust: Evidence From Online Tickets Buyers In
Malaysia . Electronic Version. Pp: 78-89 Vol 5, issue 3.
Arlan Tjahyadi, Rully. 2006. Brand Trust Dalam Konteks Loyalitas Merek: Peran
karakteristik Merek, Karakteristik Perusahaan Dan Karakteristik
Hubungan Pelanggan-Merek: Brand Reputation. Jurnal Manajemen,
Vol. 6, No.1.
Augusty, Ferdinand. 2006. Metode Penelitian Manajemen: Pedoman Penelitian
untuk skripsi, Tesis dan Disertai Ilmu Manajemen . Semarang:
Universitas Diponegoro.
Bengtsson, A. 2003. Towards a critique of brand relationships. Advances in
Consumer Research, Vol. 30 No. 1, pp. 154-158.
Blackston, M. 1993. Beyond brand personality: building brand equity, in Aaker,
D. (eds.), Brand Equity and Advertising. Lawrence Erlabaum
Associates, New Jersey, pp. 113-124.
Budiman, Dicky, Hastuti Naibaho & Amelia. 2013. Pengaruh Kualitas Layanan,
Kualitas Produk, Kepuasan Pelanggan Terhadap Kesetiaan Merek
Starbuck di Surabaya. Jurnal Gema Aktualita , Vol. 2 No. 1, Juni 2013.
Esch, F.R., Langner, T., Schmitt, B. and Geus, P. 2006. Are brands forever? How
knowledge and relationships affect current and future purchases.
Journal of Product and Brand Management, Vol. 15 No. 2, pp. 98-105.
Ferrinadewi, Erna. 2008. Merek dan Psikologi Konsumen Implikasi pada Strategi
Pemasaran. Yogyakarta: Graha Ilmu.
Fetscherin, M. and Heinrich, D. 2014. Consumer brand relationships: a research
landscape. Journal of Brand Management, Vol. 21 No. 5, pp. 366-371.
89
90
Fournier,S. 1998. Consumers and their brands: developing relationship theory in
consumer research. Journal of Consumer Research, Vol 24, No 4, pp.
343-373.
_________, Dobscha, S. and Mick, D.G. 1998. Preventing the premature death of
relationship marketing. Harvard Business Review, Vol. 76 No. 1, pp.
42-50.
Garbarino, E. and Johnson, M.S. 1999. The different roles of satisfaction, trust
and commitment in consumer relationships. Journal of Marketing, Vol.
63 No. 2, pp. 70-87.
Ghozali, Imam. 2001. Aplikasi Analisis Multivariate Dengan Program SPSS.
Semarang: BP Undip.
__________. 2006. Aplikasi Analisis Multivariate Dengan Program SPSS.
Cetakan Keempat. Semarang: Badan Penerbit Universitas Diponegoro.
__________. 2009. Aplikasi Analisis Multivariat Dengan Program SPSS. Badan
Penerbit Universitas Diponegoro, Semarang.
__________. 2011. Aplikasi Analisis Multivariate Dengan Program SPSS.
Semarang: Badan Penerbit Universitas Diponegoro.
__________.2013. Aplikasi Analisis Multivariat dengan Program IBM SPSS 21 .
Edisi 7, Penerbit Universitas Diponegoro, Semarang.
Gilbert, D. and Hewlett, J. 2003. A method for the assessment of relative brand
strength: a UK tour operator example. The Services Industries Journal,
Vol. 23 No. 2, pp. 166-182.
Gremler, D. and Brown, S. 1999. The loyalty ripple effect: appreciating the full
value of customers. International Journal of Services Industry
Management, Vol. 10 No. 3, pp. 271-291.
Gujarati, Damodar. 2003. Ekonometri Dasar. Terjemahan: Sumarno Zain, Jakarta:
Erlangga.
Hegner, S., Beldad, A. and Kamphuis op Heghuis, S. 2014. How company
responses and trusting relationships protect brand equity in times of
crises. Journal of Brand Management, Vol. 21 No. 5, pp. 429-445.
Hes, J. and Story, J. 2005. Trust-based commitment: multidimensional consumerbrand relationships. Journal of Consumer Marketing, Vol. 22 No. 6, pp.
313-322.
Indriantoro, dan Supomo. 2002. Metodologi Penelitian Bisnis untuk Akuntansi
dan Manajemen. Edisi Pertama, BPFE-Yogyakarta, Yogyakarta.
91
J, Setiadi Nugroho. 2003. Perilaku Konsumen Konsep dan Implikasi untuk
Strategi dan Penelitian Pemasaran. Jakarta: Kencana.
Jonathan, Sarwono. 2006. Metode Penelitian Kuantitatif dan Kualitatif.
Yogyakarta: Graha Ilmu.
Keller, K.L. and Lehmann, D.R. 2006. Brands and branding: research findings
and future priorities. Marketing Science, Vol. 25 No. 6, pp. 740-757.
Kotler, Philip. 2007. Manajemen Pemasaran Jilid I (edisi Bahasa Indonesia). PT
Indeks, Jakarta.
________, & Keller, K.L. 2006. Marketing management. (12th ed.). Upper Saddle
River: Pearson Education, Inc.
______________. 2009. Manajemen Pemasaran . Edisi ke 13, Jilid 1, Erlangga,
Jakarta.
Kuncoro, Mudrajad. 2009. Metode Riset untuk Binis & Ekonomi. Kaliurang, KM:
Erlangga.
Lau, Geok Then & Sook Han Lee. 1999. Customer’s Trust in a Brand and the
Link to Loyalty. Journal of Market Focussed Management.
Lovelock, Cristhoper H dan Lauren K. Wright. 2007. Manajemen Pemasaran
Jasa . Alih bahasa Agus Widyantoro, Cetakan Kedua, PT INDEKS.
Jakarta.
Mahesawran, D. and Sternhal, B. 1990. The effects of knowledge, motivation, and
type of message on ad processing and product judgements. Journal of
Consumer Research, Vol. 17 No. 1, pp. 66-73.
Mochamad Edris. 2008. Dasar-Dasar Pemasaran . Fakultas Ekonomi, Universitas
Muria Kudus.
Morgan, R. and Hunt, S. 1994. The commitment-trust theory of relationship
marketing. Journal of Marketing, Vol. 58 No. 1, pp. 20-38.
Puzakova, M., Kwan, H. and Rocereto, J. 2013. When humanizing brands goes
wrong: the detrimental effect of brand anthropomorphization amid
product wrongdoings. Journal of Marketing, Vol. 77 No. 3, pp. 81-100.
Puzakova, M., Kwan, H. and Taylor, C. 2013. The role of geography of self in
‘filling in’ brand personality traits: consumer inference of unobservable
attributes. Journal of Advertising, Vol. 42 No. 1, pp. 16-29.
Rangkuti, Freddy. 2002. Measuring Customer satisfaction. PT Gramedia Pustaka
Utama, Jakarta.
Sekaran, Uma. 2006. Metodologi Penelitian Untuk Bisnis. Jakarta: Salemba
Empat.
92
Spreng, R., MacKenzie, S. and Olshavsky, R. 1996. A Reexamination of the
Determinants of Consumer Satisfaction. Journal of Marketing, Vol. 60
No. 3, pp. 15-32.
Stern, B., Zinkham, G. and Jaju, A. 2001. Marketing images: construct definition,
measurement issues and theory development. Journal of Marketing
Theory, Vol. 1 No. 2, pp. 201-224.
Sugiyono. 2009. Metode Penelitian Bisnis (Pendekatan Kuantitatif, Kualitatif dan
R&D). Bandung: Alfabeta.
________. 2010. Metode Penelitian Kuantitatif Kualitatif & RND . Bandung:
Alfabeta.
Supono, Vidianingsih. 2010. Pengaruh Kepuasan Pelanggan Terhadap Loyalitas
Merek Minuman Susu Cair Ultramilk Coklat Kemasan 250 ml di
Surabaya. Fakultas bisnis dan Ekonomi. Universitas Surabaya.
Swoboda, B., Pennemann, K. and Taube, M. 2012. The effects of perceived brand
globalness and perceived brand localness in China: empirical evidence
on Western, Asian and Domestic retailers. Journal of International
Marketing. Vol. 20 No. 4, pp. 72-95.
Tjiptono, Fandi. 1997. Strategi Pemasaran. Edisi kedua, Andi: Yogyakarta.
_________. 2007. Pemasaran Jasa . Malang: Bayumedia Publising.
_________. 2011. Pemasaran Jasa . Bayumedia, Malang.
Husein, Umar. 2001. Metode Penelitian dan Aplikasi dalam Pemasaran . Jakarta:
PT Gramedia Pustaka Umum.
_________. 2010. Riset Pemasaran dan Perilaku Konsumen. Gramedia Pustaka
Utama, Jakarta.
Valta, K.S. 2013. Do relational norms matter in consumer-brand relationships?.
Journal of Business Research, Vol. 66 No. 1, pp. 98-104.
Vandayuli. 2003. Quality Performance dan Komitmen Organisasi. Jurnal Media
Riset Bisnis dan Manajemen, Vol 4 no 3.
Veloutsou, C. 2007. Identifying the dimensions of the product-brand and
consumer relationship. Journal of Marketing Management, Vol. 23 Nos
1/2, pp. 7-26.
_________, Christodoulides, G. and de Chernatony, L. 2013. A taxonomy of
measures for consumer-based brand equity: drawing on the views of
managers in Europe. Journal of Product and Brand Management, Vol.
22 No. 13, pp. 238-248.
93
_________. 2015. Brand evaluation, satisfaction and trust as predictors of brand
loyalty: the mediator-moderator effect of brand relationships. Journal of
Consumer Marketing, Vol.32 No.6, pp. 405-421.
Widiyanto, Ibnu. 2008. Pointers : Metodologi Penelitian. Semarang: BP Undip,
p.126.
Yannopoulou, N., Koronis, E. and Elliott, R. 2011. Media amplification of a brand
crisis and its effects on brand trust. Journal of Marketing Management,
Vol. 27 Nos 5/6, pp. 530-546.
Zikmund, William G., et al. 2010. Business Research Methods (eighth edition).
South Western, USA: Cengage Learning.
www.cci-indonesia.com
www.pti-cosmetics.com
Aaker, David A. 2005. Managing Brand Equity: Capitalizing on The Value of a
Brand Name. The Free Press, United States of America.
Afandi, Mochamad. 2011. Pengaruh Brand Trust Terhadap Brand Loyalty Pada
Konsumen Obat Flu Mixagrip Di Surabaya. Universitas Pembangunan
Veteran, Surabaya.
Ahmed Zohaib et al. 2014. Effect of brand trust and customer satisfaction on
brand loyalty in Bahawalpur. Journal of Sociological Research ISSN
1948-5468 2014, Vol. 5, No. 1.
Alam, Syed Shah., and Norjaya Mohd Yasin. 2010. What Factors Influence
Online Brand Trust: Evidence From Online Tickets Buyers In
Malaysia . Electronic Version. Pp: 78-89 Vol 5, issue 3.
Arlan Tjahyadi, Rully. 2006. Brand Trust Dalam Konteks Loyalitas Merek: Peran
karakteristik Merek, Karakteristik Perusahaan Dan Karakteristik
Hubungan Pelanggan-Merek: Brand Reputation. Jurnal Manajemen,
Vol. 6, No.1.
Augusty, Ferdinand. 2006. Metode Penelitian Manajemen: Pedoman Penelitian
untuk skripsi, Tesis dan Disertai Ilmu Manajemen . Semarang:
Universitas Diponegoro.
Bengtsson, A. 2003. Towards a critique of brand relationships. Advances in
Consumer Research, Vol. 30 No. 1, pp. 154-158.
Blackston, M. 1993. Beyond brand personality: building brand equity, in Aaker,
D. (eds.), Brand Equity and Advertising. Lawrence Erlabaum
Associates, New Jersey, pp. 113-124.
Budiman, Dicky, Hastuti Naibaho & Amelia. 2013. Pengaruh Kualitas Layanan,
Kualitas Produk, Kepuasan Pelanggan Terhadap Kesetiaan Merek
Starbuck di Surabaya. Jurnal Gema Aktualita , Vol. 2 No. 1, Juni 2013.
Esch, F.R., Langner, T., Schmitt, B. and Geus, P. 2006. Are brands forever? How
knowledge and relationships affect current and future purchases.
Journal of Product and Brand Management, Vol. 15 No. 2, pp. 98-105.
Ferrinadewi, Erna. 2008. Merek dan Psikologi Konsumen Implikasi pada Strategi
Pemasaran. Yogyakarta: Graha Ilmu.
Fetscherin, M. and Heinrich, D. 2014. Consumer brand relationships: a research
landscape. Journal of Brand Management, Vol. 21 No. 5, pp. 366-371.
89
90
Fournier,S. 1998. Consumers and their brands: developing relationship theory in
consumer research. Journal of Consumer Research, Vol 24, No 4, pp.
343-373.
_________, Dobscha, S. and Mick, D.G. 1998. Preventing the premature death of
relationship marketing. Harvard Business Review, Vol. 76 No. 1, pp.
42-50.
Garbarino, E. and Johnson, M.S. 1999. The different roles of satisfaction, trust
and commitment in consumer relationships. Journal of Marketing, Vol.
63 No. 2, pp. 70-87.
Ghozali, Imam. 2001. Aplikasi Analisis Multivariate Dengan Program SPSS.
Semarang: BP Undip.
__________. 2006. Aplikasi Analisis Multivariate Dengan Program SPSS.
Cetakan Keempat. Semarang: Badan Penerbit Universitas Diponegoro.
__________. 2009. Aplikasi Analisis Multivariat Dengan Program SPSS. Badan
Penerbit Universitas Diponegoro, Semarang.
__________. 2011. Aplikasi Analisis Multivariate Dengan Program SPSS.
Semarang: Badan Penerbit Universitas Diponegoro.
__________.2013. Aplikasi Analisis Multivariat dengan Program IBM SPSS 21 .
Edisi 7, Penerbit Universitas Diponegoro, Semarang.
Gilbert, D. and Hewlett, J. 2003. A method for the assessment of relative brand
strength: a UK tour operator example. The Services Industries Journal,
Vol. 23 No. 2, pp. 166-182.
Gremler, D. and Brown, S. 1999. The loyalty ripple effect: appreciating the full
value of customers. International Journal of Services Industry
Management, Vol. 10 No. 3, pp. 271-291.
Gujarati, Damodar. 2003. Ekonometri Dasar. Terjemahan: Sumarno Zain, Jakarta:
Erlangga.
Hegner, S., Beldad, A. and Kamphuis op Heghuis, S. 2014. How company
responses and trusting relationships protect brand equity in times of
crises. Journal of Brand Management, Vol. 21 No. 5, pp. 429-445.
Hes, J. and Story, J. 2005. Trust-based commitment: multidimensional consumerbrand relationships. Journal of Consumer Marketing, Vol. 22 No. 6, pp.
313-322.
Indriantoro, dan Supomo. 2002. Metodologi Penelitian Bisnis untuk Akuntansi
dan Manajemen. Edisi Pertama, BPFE-Yogyakarta, Yogyakarta.
91
J, Setiadi Nugroho. 2003. Perilaku Konsumen Konsep dan Implikasi untuk
Strategi dan Penelitian Pemasaran. Jakarta: Kencana.
Jonathan, Sarwono. 2006. Metode Penelitian Kuantitatif dan Kualitatif.
Yogyakarta: Graha Ilmu.
Keller, K.L. and Lehmann, D.R. 2006. Brands and branding: research findings
and future priorities. Marketing Science, Vol. 25 No. 6, pp. 740-757.
Kotler, Philip. 2007. Manajemen Pemasaran Jilid I (edisi Bahasa Indonesia). PT
Indeks, Jakarta.
________, & Keller, K.L. 2006. Marketing management. (12th ed.). Upper Saddle
River: Pearson Education, Inc.
______________. 2009. Manajemen Pemasaran . Edisi ke 13, Jilid 1, Erlangga,
Jakarta.
Kuncoro, Mudrajad. 2009. Metode Riset untuk Binis & Ekonomi. Kaliurang, KM:
Erlangga.
Lau, Geok Then & Sook Han Lee. 1999. Customer’s Trust in a Brand and the
Link to Loyalty. Journal of Market Focussed Management.
Lovelock, Cristhoper H dan Lauren K. Wright. 2007. Manajemen Pemasaran
Jasa . Alih bahasa Agus Widyantoro, Cetakan Kedua, PT INDEKS.
Jakarta.
Mahesawran, D. and Sternhal, B. 1990. The effects of knowledge, motivation, and
type of message on ad processing and product judgements. Journal of
Consumer Research, Vol. 17 No. 1, pp. 66-73.
Mochamad Edris. 2008. Dasar-Dasar Pemasaran . Fakultas Ekonomi, Universitas
Muria Kudus.
Morgan, R. and Hunt, S. 1994. The commitment-trust theory of relationship
marketing. Journal of Marketing, Vol. 58 No. 1, pp. 20-38.
Puzakova, M., Kwan, H. and Rocereto, J. 2013. When humanizing brands goes
wrong: the detrimental effect of brand anthropomorphization amid
product wrongdoings. Journal of Marketing, Vol. 77 No. 3, pp. 81-100.
Puzakova, M., Kwan, H. and Taylor, C. 2013. The role of geography of self in
‘filling in’ brand personality traits: consumer inference of unobservable
attributes. Journal of Advertising, Vol. 42 No. 1, pp. 16-29.
Rangkuti, Freddy. 2002. Measuring Customer satisfaction. PT Gramedia Pustaka
Utama, Jakarta.
Sekaran, Uma. 2006. Metodologi Penelitian Untuk Bisnis. Jakarta: Salemba
Empat.
92
Spreng, R., MacKenzie, S. and Olshavsky, R. 1996. A Reexamination of the
Determinants of Consumer Satisfaction. Journal of Marketing, Vol. 60
No. 3, pp. 15-32.
Stern, B., Zinkham, G. and Jaju, A. 2001. Marketing images: construct definition,
measurement issues and theory development. Journal of Marketing
Theory, Vol. 1 No. 2, pp. 201-224.
Sugiyono. 2009. Metode Penelitian Bisnis (Pendekatan Kuantitatif, Kualitatif dan
R&D). Bandung: Alfabeta.
________. 2010. Metode Penelitian Kuantitatif Kualitatif & RND . Bandung:
Alfabeta.
Supono, Vidianingsih. 2010. Pengaruh Kepuasan Pelanggan Terhadap Loyalitas
Merek Minuman Susu Cair Ultramilk Coklat Kemasan 250 ml di
Surabaya. Fakultas bisnis dan Ekonomi. Universitas Surabaya.
Swoboda, B., Pennemann, K. and Taube, M. 2012. The effects of perceived brand
globalness and perceived brand localness in China: empirical evidence
on Western, Asian and Domestic retailers. Journal of International
Marketing. Vol. 20 No. 4, pp. 72-95.
Tjiptono, Fandi. 1997. Strategi Pemasaran. Edisi kedua, Andi: Yogyakarta.
_________. 2007. Pemasaran Jasa . Malang: Bayumedia Publising.
_________. 2011. Pemasaran Jasa . Bayumedia, Malang.
Husein, Umar. 2001. Metode Penelitian dan Aplikasi dalam Pemasaran . Jakarta:
PT Gramedia Pustaka Umum.
_________. 2010. Riset Pemasaran dan Perilaku Konsumen. Gramedia Pustaka
Utama, Jakarta.
Valta, K.S. 2013. Do relational norms matter in consumer-brand relationships?.
Journal of Business Research, Vol. 66 No. 1, pp. 98-104.
Vandayuli. 2003. Quality Performance dan Komitmen Organisasi. Jurnal Media
Riset Bisnis dan Manajemen, Vol 4 no 3.
Veloutsou, C. 2007. Identifying the dimensions of the product-brand and
consumer relationship. Journal of Marketing Management, Vol. 23 Nos
1/2, pp. 7-26.
_________, Christodoulides, G. and de Chernatony, L. 2013. A taxonomy of
measures for consumer-based brand equity: drawing on the views of
managers in Europe. Journal of Product and Brand Management, Vol.
22 No. 13, pp. 238-248.
93
_________. 2015. Brand evaluation, satisfaction and trust as predictors of brand
loyalty: the mediator-moderator effect of brand relationships. Journal of
Consumer Marketing, Vol.32 No.6, pp. 405-421.
Widiyanto, Ibnu. 2008. Pointers : Metodologi Penelitian. Semarang: BP Undip,
p.126.
Yannopoulou, N., Koronis, E. and Elliott, R. 2011. Media amplification of a brand
crisis and its effects on brand trust. Journal of Marketing Management,
Vol. 27 Nos 5/6, pp. 530-546.
Zikmund, William G., et al. 2010. Business Research Methods (eighth edition).
South Western, USA: Cengage Learning.
www.cci-indonesia.com
www.pti-cosmetics.com