agar dihormati dan dijadikan rujukan
1. Mutu
: Quality Commitment, Quality First, CQI
2. Integritas
: Kejujuran, keadilan,keobyektifan
3. Innovation
: Ingenuity,advocate creativity through innovative policiesprocess sbg katalis
4. Prime Services Responsiveness
5. Strategic Partnership Collaborations
6. Learning Organization
PT
VALUES ACTIONS
1. Customer-First Attitude
1.1. Share customer survey results with all employees
1.2. Recognize and reward exceptional customer service
2. Teamwork Cooperation
2.1. Utilize quality teams extensively 2.2. Reward employees via special
recognition events
3. Internal Customer support is
vital
3.1. Utilize unit-level quality 3.2. Encourage interaction among
supporting units
4. Customer delight drives all
other indicators
4.1. Communicate this clearly 4.2. Make customer satisfaction the
indicator of corporate performance
VALUES ACTIONS
5. Long-term improvements
are better than quick fixes
5.1. Train teams to follow fact- based problem solving
5.2. Reject “quick fixes not by data”
6. Facts Data are better
than
6.1. Train teams to follow fact- based problem solving
6.2. Provide diagnostic support and help
7. Worry about solutions not
about finding out
7.1. Praise those who find problems work to fit
them 7.2. Do not kill the messenger
8. Total involvement is the
key
8.1. Closely monitor number of people
8.2. Make it easy to join quality effort
8.3. Recognize involvement in appraisal
8.4. Require management’s involvement
Core Values and Concepts
Core Values diatas dirajut dalam Konsep-konsep yg saling terkait: 1. visionary leadership
2. Stakeholders-centered planning 3. organizational and personal learning
4. valuing staff, and partners 5. agility
6. focus on the future 7. managing for innovation
8. management by fact 9. social responsibility
10.focus on results and creating value 11.systems perspective
These values and concepts are embedded beliefs and behaviors found in high-performing
BAN-PT as a service organization. They are the foundation for integrating key
performance and operational requirements within a results-oriented framework that creates a basis for action and feedback
.
1. Efektif 2. Systematik
