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participatory planning and budgeting and then service delivery, as shown in the following breakdown
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: • 1,731 regulations on participatory planning and budgeting
• 419 regulations related to improving public services • 63 regulations related to the local economy
• 54 regulations related to community led environmental management • 52 regulations related to social justice
Government response to village plans and budgets were less visible. Local governments have made substantial changes in improving the regulatory enviroment for participatory planning and budgeting
as well as provided financial support for CSOs to replicate participatory planning and budgeting in many districts and villages. However, the AKATIGA study did not find this was accompanied by
significant changes in local government’s own planning and budgeting practices, especially the Musrenbangkab process, to give greater weight to citizens’ demands in funding decisions. One
reason may be some of the CSO have focused more on empowering citizens rather than advocacy to address weaknesses in the current planning and budgeting system and another reason is the
complexity of the system including the political economy which means change is very slow.
3.2.1. Public Services
Governments have been responsive to citizen demands in the health and education sectors. As illustrated by the examples in Box 6, a number of agreements have been struck that adddress service
delivery. This has been at the level of individual Puskesmas, hospitals and individual villages and a few examples of comprehensive change at the district level. For example, in Takalar Local Regulation
Perda No. 112 on Public Services provides for free education and standards of education services while in Bantaeng a Perda on Public Service Delivery was issued.
Box 6: Government Responses in the Public Service Area
• In Takalar, the District Health Department received criticism from the Board of Health
related to healthcare service delivery which led to improved services in hospitals and Puskesmas. Cadre who joined the villagekelurahan Board of Health signed a
Memorandum of Understanding on Puskesmas basic services. As a result, service hours at the Puskesmas were implemented according to regulations 8.00 – 12.00am.
• In Central Lombok, the CSO, Berugak Desa, successfully encouraged governments to
increase the quota of Jamkesmas and Jamkesda recipients and improve health services through engagement with Central Lombok District Government Health and Education
Departments and DPRD Local Legislative Council.
• In Dompu, CSOs initiated establishment of cadre‐run community complaint centre to work
with government on health services including availability of information on different types of drugs and services covered by various social health insurance Jamkesmas and
JakkadJamkesda. These changes resulted from an agreement between LPMP a partner CSO, ACCESS, Department of Health and Dompu General Hospital signed in June 2012.
• The Bantaeng government’s involvement in ACCESS led to policies to waive costs for
citizens for services in midwifery, pustu public health sub‐centres, polindes community birthing centres, poskesdes village health posts, puskesmas community health centres
and class 3 care in the local general hospital. The Bantaeng District Government issued Local Regulation Perda No. 1 of 2012 on Public Services to encourage improvements in
services. A CSO YasKO then sought to increase citizens’ knowledge on their rights to healthcare services by establishing Pusat Pengaduan Pelayanan Publik ‐P4 Public Service
Complaints Centre, as a platform for citizens to submit complaints on healthcare service
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ACCESS Phase II Six Monthly Report October 2012 – March 2013
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issues. At the district level, YasKO and its networks departments and DPRD participated in encouraging changes in public services in Bantaeng.
• In 2011, citizens in Baruga village in Bantaeng complained about cuts initiated by the
principal to teachers’ honorary incentives at an elementary school. One of the teachers complained to the Pusat Pengaduan Pelayanan Publik Public Service Complaints Centre
who monitored the pathway of the complaint through to the Department of Education. The principal was sanctioned and transferred to a school in a remote area.
• In Buton, the establishment of Kelompok Orang Tua Murid parents group has encouraged
transparency in management of BOS Bantuan Operasi Sekolah funds to schools. Source: Field Reports, AKATIGA, October 2012.
3.2.2. Local Economic Development
