Objectives Introduction Definitions Nian Kusumawati C9309049

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B. Objectives

The objectives of this final project report are as follows: 1. To describe the activities during the job training at the Tourist Information Center of Surakarta. 2. To describe and identify the quality of services provided by Tourist Information Center of Surakarta. 3. To reveal the problems and solutions for Tourist Information Center of Surakarta in giving services for tourists.

C. Benefits

This final project report is expected to give benefits to: 1. Tourist Information Center TIC The result of this project can be used as additional information to evaluate the quality of services. 2. Public The research is expected to give an overview about the services provided by the Tourist Information Center of Surakarta. 3. Other researchers The research can be used as additional reference to identify more deeply in analyzing the service provided by Tourist Information Center of Surakarta commit to user 4

CHAPTER II LITERATURE REVIEW

A. Introduction

This chapter presents reading materials which are related and relevant to the current study. The following related literature and studies were reviewed by the writer to establish clear perspective of the present study.

B. Definitions

1. Definition of Tourism Tourism is an activity done by people and beneficial to them in getting pleasure. According to E. Guyer Fuller, quoted by Oka A. Yoeti in his book Pengantar Ilmu Pariwisata, it is stated that : “Tourism is an indication based on health need, changing season and true judgment of the tourism objects, such as: natural wonder basically for fun and pleasure. The activity is fun and pleasure happens in this interaction caused by relation between government and society as the result of training industry.” Yoeti, 1983: 115 As a contributor of revenue to the country, tourism is one of the biggest contributor among the other government’s sectors and it can support the economic growth. According to Dr. Salah Wahab, it is stated that: “Tourism is one of new industrial types that have capability to produce the economic growth rapidly in provision of employments, earnings improvements, standard of living, and stimulate other productivity sectors. Furthermore, as a complicated sector, it is consists of actually classical industries like handicraft and souvenir industries. Economically, hotel and transportation are considered as industrial products.” Wahab, 1975:9 commit to user In developing tourism industry, tourism must have good relations and reciprocity with other sectors or other business sectors. According to Robert Mclntosh Shasikant Gupta, quoted by Oka A. Yoeti, it is stated that “Tourism is a combination of symptoms and relationship that appeared from tourist interaction, business, host government, as well as host communities in process to attract and serve tourist and other visitors.” Yoeti, 1983:122 Based on the statements above, the writer concludes that the meaning of tourism is short term movement of people to destination places outside their normal environment and activities in a certain period of time for fun and pleasure and this activity will give impact to the economic growth of a region. 2. Definitions of Tourist A definition about tourist according to G.A Schmoll which is quoted by Oka A. Yoeti in his book Pengantar Ilmu Pariwisata, it is stated that: “Tourist is individuals or group of individuals who considering their purchasing power available for vacation and recreational travel, interest in and motivation for travel in general, past travel behavior, existing knowledge, interest in and awareness concerning their services or destination concerned, are likely prospects for future visit.” Yoeti, 1996:139 Here, G.A. Schmoll describes that tourist is person or group who are considering and planning their budget to have vacation. Tourist also must have motivation for traveling in general and to increase their knowledge. Meanwhile, according to Cohen, quoted by Toety H. Noerhadi in his book Psikologi Pariwisata, “Tourist is a person who conducts a trip in temporarily with their own desire. Hopefully, they will get an enjoyment from the new things and changes experienced during relatively long trip and not repetitive.” Noerhadi, 1998:5 commit to user Cohen explains that tourist is person travelling in a certain period for many purposes and expects new experiences during the trip. Based on the explanations above, it can be concluded that the meaning of tourist is a person or a group who are considering their budget to travel outside their life and work in a certain period of time for fun and pleasure or to get new experiences and increase their knowledge.

C. Tourist Information Center