Job Training Activities Nian Kusumawati C9309049

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D. Job Training Activities

The writer started the job training from January 9 th 2012 and ended on February 9 th 2012. The activities were done in Tourist Information Center of Culture and Tourism Department of Surakarta. The working hours started at 07.30 am and finished at 02.30 pm on Monday until Thursday and 07.30 am and finished at 11.00 am on Friday. The main duties are as follows: 1. Welcoming and Giving Information to the Guest When foreign or domestic tourists came, the apprentice greeted and smiled at them. Then the writer asked the tourists what they wanted. After that, the apprentice gave information needed by them. Almost all the tourists asked questions such as, “Could you give the direction of this place?” or “May I have the tourist destination map of Solo?” or “Could you give me recommendation of interesting tourist destination over here? ” and other similar questions. The apprentice gave them map of Solo and gave detailed directions of the destination they asked. The writer also explained how much the cost needed to go to the destination. If they asked about cultural performance, the writer described what it was and the ticket fare. The calendar of cultural events provided by Tourist Information Center was very helpful for the apprentice in giving information to the tourist. It mentioned cultural events that are held in Surakarta in 2012. Almost all of foreign tourists asked about the events; it showed that the tourists were very enthusiastic to visit it. commit to user Besides calendar of cultural events, the writer also gave other brochures and leaflets about other tourist destinations. This act should be done by the writer to give recommendation to the tourists and also to promote tourism of Surakarta. The writer usually showed them “Solo and Surrounding s” leaflet. It described several tourist destinations in bilingual languages, Indonesian and English, so it was easier for the tourists to understand. It was also completed with images related to each destination which were attractive and clear enough. 2. Answering Phone Calls and Receiving Mails One of the duties of the writer is handling telephone calls. In receiving calls, the first thing to do was greeting the caller first, and then asked the caller wanted. If the caller wanted to speak with one of the officer staffs, the writer connected to the related extension number. The apprentice also received mails, invitations, and brochures from other institutions and companies that had business in tourism sector. 3. Listing Foreign Tourist To arrange statistic data for Tourist Information Center, every foreign tourist must fill a form bearing information such as name, nationality, present address, length of stay in Surakarta, purpose, impression, and suggestions. Most of the tourists felt satisfied to the services given by TIC staffs and very impressed with tourism of Solo. commit to user

E. The Quality of Services Provided by Tourist Information Center of