61 Universitas Kristen Maranatha
BAB IV KESIMPULAN DAN SARAN
IV.1 Kesimpulan
Pada penilitian yang telah dilakukan terhadap divisi IT PT.XXX telah mendeskripsikan secara detail seluruh layanan IT yang ada, yaitu:
1. Layanan pemeriksaan jaringan komputer 2. Layanan penggunaan komputer
3. Layanan permintaan komputer 4. Layanan penanganan pesanan
5. Layanan backup data 6. Layanan penggunaan server backup data
7. Layanan email 8. Layanan penyimpanan komputer rusak
9. Layanan pengembangan perangkat lunak 10. Layanan penanganan komputer dan pengguna baru
11. Layanan sentralisasi pengisian tinta printer 12. Layanan setting sambungan internet
13. Layanan maintenance server 14. Layanan maintenance switch dan jaringan
15. Layanan maintenance UPS 16. Layanan pemeliharaan dan perbaikan komputer
17. Layanan notebook ownership program Selain itu, beberapa perbaikan juga dilakukan pada beberapa
layanan IT, yaitu: 1. Perbaikan dari sisi jangka waktu sejak layanan dimulai hingga
layanan selesai sesuai prosedur sehingga user atau
distributor dapat mengetahui kapan prosedur tersebut selesai.
62 Universitas Kristen Maranatha
2. Mulai mengotomatisasi proses yang memerlukan
pengambilan dan pengembalian form dari MIS dan ke MIS, yaitu dengan pengajuan melalui email.
3. Membuat sistem secara online sehingga mempermudah pekerjaan MIS secara internal.
IV.2 Saran
Saran untuk penelitian berikutnya yaitu penelitian diperluas ke bagian ITIL lainnya, seperti Service Strategy, Service Design,
Service Transition, dan Service Operation, sehingga tidak hanya terbatas pada Continuous Service Improvement.
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DAFTAR PUSTAKA
Cartlidge, A., Hanna, A., Rudd, C., Macfarlane, I., Windebank, J., Rance, S. 2007. An Introductory Overview of ITIL v3. UK: itSMF Ltd.
IT Governance: Specialist services and solutions for IT governance, risk management, compliance and information security. ITIL for IT Service
Management ITSM. Retrieved February 26, 2009, from http:www.itgovernance.co.ukitil.aspx
IT Library. ITIL Open Guide. Retrieved February 26, 2009, from http:www.itlibrary.org
ITIL,org. What is ITIL. Retrieved February 26, 2009, from http:www.itil.orgen
ITIL Central: News and Information for ITIL, The IT Infrastructure Library. The Five ITIL Volumes. Retrieved February 26, 2009, from
http:itsm.fwtk.org ITIL Central: News and Information for ITIL, What is ITIL. Retrieved February 26,
2009, from http:itsm.fwtk.orgContents.htm
ITIL Official Website. ITIL Credit Profiler. Retrieved February 26, 2009, from http:www.itil-officialsite.comhomehome.asp
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http:www.itil-officialsite.comAboutITILWhatisITIL.asp JBC Team. 2009, February. ITIL IT Infrastructure Library. Retrieved February
26, 2009, from http:www.janganbingung.comindex.php?
Taylor, Sharon. 2007. ITIL Service Management Practices, V3 Qualification Scheme.
Taylor, Sharon. ITIL Version 3 Sevice Improvement. Buckinghamshire: APMG Service Desk.
Weil, Steven. 2004, December. How ITIL Can Improve Information Security. Retrieved February 26, 2009, from
http:www.securityfocus.com infocus1815
Wikimedia Foundation, Inc. ITIL. Retrieved February 26, 2009, from http:id.wikipedia.orgwikiITIL
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Universitas Kristen
Maranatha
BAB I PENDAHULUAN
I.1 Latar Belakang
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