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RESEARCH METHODOLOGY THE DESCRIPTION OF THE NURSES’ KNOWLEDGE ABOUT THE QUALITY SERVICE AT PKU MUHAMMADIYAH HOSPITAL Gambaran Pengetahuan Perawat Tentang Mutu Pelayanan Keperawatan Di Rumah Sakit PKU Muhammadiyah Surakarta.

5 Characteristics of respondents by sex showed the highest distribution are women as much as 52 nurses 67 and men by 25 nurses 33. Table 8. Frequency Distributionof Knowledge According to Education Knowledge Service Quality Total moderate high Level of education DIII Nursing S1 Nursing 3346.5 350.0 3853.5 350.0 71100.0 6100.0 Total 3646.8 4153.2 77100.0 Characteristics of respondents according to education shows the highest distribution is DIII Health as many as 71 nurses 92 and the remaining S1 Nursing as 6 nurses 8. Table 9. Frequency Distributionof Knowledge Length of working Knowledge Service Quality Total moderate high Length of working 1-5 years 6-10 years 10 years 2246.8 423.5 1076.9 2553.2 1376.5 323.1 47100.0 13100.0 13100.0 Total 3646.8 4153.2 77100.0 Characteristics of respondents by length of employment showed the highest distribution is 1-5 years as many as 47 nurses 61, the next 6-10 years as many as 17 nurses 22, and more than 10 years as many as 13 nurses 17.

B. DISCUSSION Characteristics of Respondents

Characteristics of respondents by age Characteristics of respondents by age showed the highest distribution was 22-30 years as many as 46 nurses 60, the next 31-40 years as many as 25 nurses 32 and 41-50 years as many as 6 nurses 8. Age distribution of respondents by Erikson Wong, 2009 classified in young adulthood. Hasibuan 2003, argues that the individual age affects the physical, mental, ability to work, responsibility, and tend attendance. Employees were age older less physical condition, but it works resilient, and have a greater responsibility. The results of the Rudianti 2011.that nurses aged 32 years have not so good performance compared with nurses aged ≥32 years. Results of the study revealed that the characteristics of the nurses by age greatly affect the performance of nursing practice, where the older the nurse then accepting a job will be more responsible and experienced. Increasing age increases wisdom is ones ability to make decisions, rational thinking, emotional control, and tolerate the views of others, and therefore contributes to

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