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Ratio of actual project execution time to the estimated time Ratio of actual project development cost to budgeted cost Managerial attitudes toward the system How well managers information needs are satisfied Impact of the project on the computer operation

16 Success Indicators

1. Ratio of actual project execution time to the estimated time

2. Ratio of actual project development cost to budgeted cost

3. Managerial attitudes toward the system

4. How well managers information needs are satisfied

5. Impact of the project on the computer operations of the firm

Dickson and Powers [1973] Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson Copyright 1998, Prentice Hall, Upper Saddle River, NJ 17 Measures  System Use  User satisfaction  Favorable attitudes  Degree to which system accomplishes its original objectives  Payoff to the organization  Benefits to costs ratios  Degree of institutionalization of MSS in the organization Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson Copyright 1998, Prentice Hall, Upper Saddle River, NJ 18  Degree to which the system agrees with a human expert  Adequacy of the system’s explanations  Percentage of cases submitted to the system for which advice was not given  Improvement of the ES on the learning curve speed to maturity Guimaraes et al. [1992] and Sprague and Watson [1996] Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson Copyright 1998, Prentice Hall, Upper Saddle River, NJ Success 19 DSS In Focus 20.1: The Success of DSS Meador et al. [1984]: Rate your agreement with the success of your DSS 1. The DSS fits in well with our planning methods 2. It fits in well with our reporting methods 3. It fits in well with our way of thinking about problems 4. It has improved our way of thinking about problems 5. It fits in well with the politics of how decisions are made around here 6. Decisions reached with the aid of the DSS are usually implemented

7. The DSS has resulted in substantial time savings 8. It has been cost­effective

9. It has been valuable relative to its cost 10. It will continue to be useful to our organization for a number of years

11. It has so far been a success

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