S ADP 1104516 Table of content
DAFTAR ISI
ABSTRAK ...................................................................................................... i
KATA PENGANTAR .................................................................................... ii
UCAPAN TERIMA KASIH ......................................................................... iii
DAFTAR ISI ................................................................................................... v
DAFTAR TABEL .......................................................................................... vii
DAFTAR GAMBAR ...................................................................................... viii
DAFTAR LAMPIRAN .................................................................................. ix
BAB I PENDAHULUAN .............................................................................. 1
A. Latar Belakang Penelitian .................................................................... 1
B. Rumusan Masalah Penelitian ............................................................... 10
C. Tujuan Penelitian ................................................................................. 10
D. Manfaat Penelitian ............................................................................... 11
E. Asumsi Penelitian ................................................................................ 11
F. Struktur Organisasi .............................................................................. 13
BAB II KAJIAN PUSTAKA ......................................................................... 15
A. Kajian Pustaka...................................................................................... 15
1. Konsep Sistem Informasi Manajemen ........................................... 15
2. Konsep Mutu Layanan ................................................................... 27
3. Konsep Penyelenggaraan Pendidikan dan Pelatihan .................... 36
B. Penelitian Terdahulu ............................................................................ 39
C. Kerangka Penelitian dan Hipotesis Penelitian ..................................... 40
BAB III METODE PENELITIAN ............................................................... 48
A. Desain Penelitian .................................................................................. 48
B. Metode Penelitian................................................................................. 49
C. Definisi Operasional............................................................................. 50
D. Partisipan, Populasi, dan Sampel Penelitian ........................................ 53
E. Instrumen Penelitian............................................................................. 55
F. Prosedur Penelitian............................................................................... 66
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
G. Analisis Data ....................................................................................... 67
BAB IV TEMUAN DAN PEMBAHASAN .................................................. 76
A. Hasil Analisis Data .............................................................................. 76
B. Pengujian Hipotesis .............................................................................. 84
C. Pembahasan Hasil Penelitian ............................................................... 91
BAB V SIMPULAN, IMPLIKASI DAN REKOMENDASI ...................... 109
A. Simpulan .............................................................................................. 109
1. Sistem Informasi Manajemen ........................................................ 109
2. Mutu Layanan ................................................................................ 109
3. Pengaruh Sistem Informasi Manajemen terhadap Peningkatan
Mutu Layanan Penyelenggaraan Diklat ........................................ 110
B. Impikasi ................................................................................................ 110
C. Rekomendasi ........................................................................................ 111
DAFTAR PUSTAKA ..................................................................................... 113
LAMPIRAN .................................................................................................... 117
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
DAFTAR TABEL
Tabel 3.1 Daftar Pastisipan Penelitian ...........................................................
Tabel 3.2 Kisi-kisi Instrumen Variabel X ......................................................
Tabel 3.3 Kisi-kisi Instrumen Variabel Y ......................................................
Tabel 3.4 Kriteria Penskoran Alternatif Jawaban Variabel X dan Y .............
Tabel 3.5 Hasil Uji Validitas Variabel X .......................................................
Tabel 3.6 Hasil Uji Validitas Variabel Y .......................................................
Tabel 3.7 Varian Skor Item Pernyataan Variabel X ......................................
Tabel 3.8 Varian Skor Item Pernyataan Variabel Y ......................................
Tabel 3.9 Konsultasi Hasil Perhitungan WMS ..............................................
Tabel 3.10 Kriteria Harga Koefisien Korelasi Nilai r ....................................
Tabel 4.1 Rekapitulasi Jumlah Angket ..........................................................
Tabel 4.2 Kriteria Penskoran Alternatif Jawaban Variabel X dan Y .............
Tabel 4.3 Skor Mentah Variabel X ................................................................
Tabel 4.4 Skor Mentah Variabel Y ................................................................
Tabel 4.5 Konsultasi Hasil Perhitungan WMS ..............................................
Tabel 4.6 Hasil Perubahan Skor Mentah Menjadi Skor Baku .......................
Tabel 4.7 Hasil Perhitungan Uji Normalitas Variabel X ...............................
Tabel 4.8 Hasil Perhitungan Uji Normalitas Variabel Y ...............................
Tabel 4.9 Nilai Korelasi Antar Variabel ........................................................
Tabel 4.10 Interpretasi Koefesiensi Korelasi Nilai r ......................................
Tabel 4.11 Hasil Perhitungan Uji Signifikasi ................................................
Tabel 4.12 Hasil Perhitungan Koefesiensi Determinasi ................................
Tabel 4.13 Hasil Perhitungan Koefesiensi Regresi ........................................
54
58
58
59
61
62
63
65
69
72
77
77
77
78
78
81
83
84
85
86
87
88
89
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
DAFTAR GAMBAR
Gambar 2.1 Model Sistem Informasi Manajemen .........................................
Gambar 2.2 Kerangka Pikir Penelitian ..........................................................
Gambar 2.3 Hubungan Antar Variabel X dan Y ............................................
Gambar 4.1 Garis Regresi ..............................................................................
Gambar 4.2 Jawaban Hipotesis Penelitian .....................................................
20
41
47
91
108
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
DAFTAR LAMPIRAN
Lampiran I
1. Surat-surat perizinan Penelitian .........................................................
2. Surat Keterangan ................................................................................
3. Lembar Bimbingan Skripsi ................................................................
Lampiran II
1. Kisi-kisi Instrumen Penelitian ............................................................
2. Angket Penelitian ...............................................................................
Lampiran III
1. Perhitungan Uji Validitas ...................................................................
2. Perhitungan Uji Reliabilitas ...............................................................
Lampiran IV
1. Data Mentah Variabel X ....................................................................
2. Data Mentah Variabel Y ....................................................................
3. Pengukuran Kecenderungan Umum Skor Responden Dengan
Menggunakan WMS Rata-rata Setiap ...............................................
4. Mengubah Skor Mentah Menjadi Skor Baku.....................................
5. Perhitungan Uji Normalitas Data .......................................................
6. Pengujian Hipotesis Penelitian...........................................................
6. 1. Analisis Koefesiensi Korelasi ....................................................
6. 2. Uji Signifikasi ............................................................................
6. 3. Uji Koefisien Determinasi .........................................................
6. 4. Analisis Regresi .........................................................................
Lampiran V
1. Tabel Statistika Untuk Penelitian .......................................................
Lampiran VI
1. Data Diri Penulis .......................................................................................
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
ABSTRAK ...................................................................................................... i
KATA PENGANTAR .................................................................................... ii
UCAPAN TERIMA KASIH ......................................................................... iii
DAFTAR ISI ................................................................................................... v
DAFTAR TABEL .......................................................................................... vii
DAFTAR GAMBAR ...................................................................................... viii
DAFTAR LAMPIRAN .................................................................................. ix
BAB I PENDAHULUAN .............................................................................. 1
A. Latar Belakang Penelitian .................................................................... 1
B. Rumusan Masalah Penelitian ............................................................... 10
C. Tujuan Penelitian ................................................................................. 10
D. Manfaat Penelitian ............................................................................... 11
E. Asumsi Penelitian ................................................................................ 11
F. Struktur Organisasi .............................................................................. 13
BAB II KAJIAN PUSTAKA ......................................................................... 15
A. Kajian Pustaka...................................................................................... 15
1. Konsep Sistem Informasi Manajemen ........................................... 15
2. Konsep Mutu Layanan ................................................................... 27
3. Konsep Penyelenggaraan Pendidikan dan Pelatihan .................... 36
B. Penelitian Terdahulu ............................................................................ 39
C. Kerangka Penelitian dan Hipotesis Penelitian ..................................... 40
BAB III METODE PENELITIAN ............................................................... 48
A. Desain Penelitian .................................................................................. 48
B. Metode Penelitian................................................................................. 49
C. Definisi Operasional............................................................................. 50
D. Partisipan, Populasi, dan Sampel Penelitian ........................................ 53
E. Instrumen Penelitian............................................................................. 55
F. Prosedur Penelitian............................................................................... 66
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
G. Analisis Data ....................................................................................... 67
BAB IV TEMUAN DAN PEMBAHASAN .................................................. 76
A. Hasil Analisis Data .............................................................................. 76
B. Pengujian Hipotesis .............................................................................. 84
C. Pembahasan Hasil Penelitian ............................................................... 91
BAB V SIMPULAN, IMPLIKASI DAN REKOMENDASI ...................... 109
A. Simpulan .............................................................................................. 109
1. Sistem Informasi Manajemen ........................................................ 109
2. Mutu Layanan ................................................................................ 109
3. Pengaruh Sistem Informasi Manajemen terhadap Peningkatan
Mutu Layanan Penyelenggaraan Diklat ........................................ 110
B. Impikasi ................................................................................................ 110
C. Rekomendasi ........................................................................................ 111
DAFTAR PUSTAKA ..................................................................................... 113
LAMPIRAN .................................................................................................... 117
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
DAFTAR TABEL
Tabel 3.1 Daftar Pastisipan Penelitian ...........................................................
Tabel 3.2 Kisi-kisi Instrumen Variabel X ......................................................
Tabel 3.3 Kisi-kisi Instrumen Variabel Y ......................................................
Tabel 3.4 Kriteria Penskoran Alternatif Jawaban Variabel X dan Y .............
Tabel 3.5 Hasil Uji Validitas Variabel X .......................................................
Tabel 3.6 Hasil Uji Validitas Variabel Y .......................................................
Tabel 3.7 Varian Skor Item Pernyataan Variabel X ......................................
Tabel 3.8 Varian Skor Item Pernyataan Variabel Y ......................................
Tabel 3.9 Konsultasi Hasil Perhitungan WMS ..............................................
Tabel 3.10 Kriteria Harga Koefisien Korelasi Nilai r ....................................
Tabel 4.1 Rekapitulasi Jumlah Angket ..........................................................
Tabel 4.2 Kriteria Penskoran Alternatif Jawaban Variabel X dan Y .............
Tabel 4.3 Skor Mentah Variabel X ................................................................
Tabel 4.4 Skor Mentah Variabel Y ................................................................
Tabel 4.5 Konsultasi Hasil Perhitungan WMS ..............................................
Tabel 4.6 Hasil Perubahan Skor Mentah Menjadi Skor Baku .......................
Tabel 4.7 Hasil Perhitungan Uji Normalitas Variabel X ...............................
Tabel 4.8 Hasil Perhitungan Uji Normalitas Variabel Y ...............................
Tabel 4.9 Nilai Korelasi Antar Variabel ........................................................
Tabel 4.10 Interpretasi Koefesiensi Korelasi Nilai r ......................................
Tabel 4.11 Hasil Perhitungan Uji Signifikasi ................................................
Tabel 4.12 Hasil Perhitungan Koefesiensi Determinasi ................................
Tabel 4.13 Hasil Perhitungan Koefesiensi Regresi ........................................
54
58
58
59
61
62
63
65
69
72
77
77
77
78
78
81
83
84
85
86
87
88
89
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
DAFTAR GAMBAR
Gambar 2.1 Model Sistem Informasi Manajemen .........................................
Gambar 2.2 Kerangka Pikir Penelitian ..........................................................
Gambar 2.3 Hubungan Antar Variabel X dan Y ............................................
Gambar 4.1 Garis Regresi ..............................................................................
Gambar 4.2 Jawaban Hipotesis Penelitian .....................................................
20
41
47
91
108
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
DAFTAR LAMPIRAN
Lampiran I
1. Surat-surat perizinan Penelitian .........................................................
2. Surat Keterangan ................................................................................
3. Lembar Bimbingan Skripsi ................................................................
Lampiran II
1. Kisi-kisi Instrumen Penelitian ............................................................
2. Angket Penelitian ...............................................................................
Lampiran III
1. Perhitungan Uji Validitas ...................................................................
2. Perhitungan Uji Reliabilitas ...............................................................
Lampiran IV
1. Data Mentah Variabel X ....................................................................
2. Data Mentah Variabel Y ....................................................................
3. Pengukuran Kecenderungan Umum Skor Responden Dengan
Menggunakan WMS Rata-rata Setiap ...............................................
4. Mengubah Skor Mentah Menjadi Skor Baku.....................................
5. Perhitungan Uji Normalitas Data .......................................................
6. Pengujian Hipotesis Penelitian...........................................................
6. 1. Analisis Koefesiensi Korelasi ....................................................
6. 2. Uji Signifikasi ............................................................................
6. 3. Uji Koefisien Determinasi .........................................................
6. 4. Analisis Regresi .........................................................................
Lampiran V
1. Tabel Statistika Untuk Penelitian .......................................................
Lampiran VI
1. Data Diri Penulis .......................................................................................
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
vi
Deta Adina Mangawing, 2016
PENGARUH SISTEM INFORMASI MANAJEMEN TERHADAP PENINGKATAN MUTU LAYANAN
PENYELENGGARAAN DIKLAT DI BALAI PENDIDIKAN DAN PELATIHAN KEAGAMAAN BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu