E - commerce Sanket Thapaliya
TASK 1
Assess core business functions of Big Mart Supermarket [1.1]
BIG MART
INTRODUCTION:
Big Mart is one of the finest supermarket chain of Nepal. The first
store was inaugurated on 10th
July of 2009 at the leading mall of the country – City
Centre Mall, Kamalpokhari which occupy the area of 11000 sq. ft. Till today it has
already launched its more than 20 branch all over Kathmandu and Pokhara which
includes Sinamangal, Kalanki, New Bus Park, Mid Baneshor and Dholahiti and many
branches in other places too. Big Mart deals all the groceries and vegetables item
especially focusing the people who prefer to buy all the groceries and vegetables item
under a same roof at a reasonable price for their quality product.
BUSINESS FUNCTION: The Procedure that an organization must perform in order to
achieve organization goals or mission of an organization is called business function. (
BusinessDictionary.com. (2017))
The core business functions of the Big Mart Supermarket are:
marketing
HUMAN
RESOUR
S
ACCOUNTI
NG
PRODUCT
INSPECTIO
N
BIG
MAR
T
SELLS AN
SERVICE
EXPAND
FIGURE 1.1 [CORE BUSINESS FUNCTION OF BMS]
Sells and service: Launching a supermarket doesn’t plant a tree for money. There
are many other things that prevent other people diverting from the store. Big mart
especially focuses to increase their client by providing quality product through
quality sells and services. Many clients often get problem on finding product,
getting their preferred quantity etc. In order to prevent those problems Big Mart
hire highly qualified and trained employee. Big mart also strictly instructs their
employee to figure out those problems of their client and solve immediately.
Product inspection: Product inspection means the inspection of the product that
the organizations are selling to their customer. It also means quality control. Big
Mart being a retailer, always buy and sell quality groceries and vegetables. If the
product kept by them is somehow damaged due to different causes, the impact
might go wrong to the customer and there might be the decrease in the number of
customer. So Big Mart every time takes care about their product quality and
always asks their customer for the suggestion, so that they can apply it for the
betterment of their quality goods and services.
Human resources: Human resources are the person who work as employee in a
specific organization for their self-benefits. Human resources involve the workers
as well as the accountant, cashier and administration too. Human resources are the
most important aspect for the upgrade of an organization. So Big mart is very
much aware of selecting the perfect human resource for their store. They focus the
youngster who has the capabilities of dealing the customer as well as solving out
their problem. They take interviews to the new recruiters and give special training
to the people who are selected in their store.
Expand: Expand refers to the increase in size or upgrade of an organization.
Expanding of an organization is an important aspect for an organization which is
running smoothly. Expanding not only increase the customer, social reputation it
also helps an organization to sell more product and create more profit. It is the
mandatory for a store to know the desire of the customer and to introduce them
the new product according to their wish.
Till the date it has already established its more than 20
branches in different location of Pokhara and Kathmandu and also aims to launch
its more stores at different places in coming days.
Accounting:
The procedure or systematic methods to record, summarize,
interpret, and communicate financial records is known as accounting. It helps to
determine
either
a
company
is
moving
towards
success
or failure.
BusinessDictionary.com. (2017).
The account department is responsible for keeping the records of sales, profit and
other financial aspect for the Big Mart Supermarket. The records maintained by
accounting department are monitored by the administration and then apply
solution if there is any problem.
Marketing:
The processing of communication between customer and the
organization for the goal of selling more product or service to the customer is
called marketing. Marketing is an essential component for an organization to
upgrade as well as know the current preference and taste of the customer.
Marketing has also a great role in finding the feedback from their customer on
their current and upcoming product.
Conclusion:
Even though it was started at 2009, it has made lot of progress in small
amount of time. It has already launched its more than 20 stores all around
Nepal’s popular cities. Starting from groceries it is now selling garments,
household appliances, mobile phones and many other things. Big Mart is
still making progress and plan to sell more product and is planning to
launch its more store all around Nepal.
Task 2
Evaluate Big Mart’s aims and explain how they relate to stakeholders. [1.2, M1]
The commercial goal that the organization wish to achieve is known as aims of an
organization. Objectives are the task and mission that the organization should complete to
achieve the aims. So, Aims and objectives are interlinked in an organization.
The aims of the Big Mart Supermarket are listed below.
Aims of an
Organization
Sells or
provide
services
proft
Customer
Satisfaction
Increase in
shareholder
Survive
Profit: Profit is defined as the financial gain that is realized when the revenue of
company gained from different aspect overcome the amount of cost, expenses,
tax. The profit gained by an organization is directly earned by company owner,
shareholder who can decide either he/she invest or not into another project.( Staff,
I. (2015, February 27)).
Creating a profit is one of the most important aims for an organization. When an
organization started creating profit then only it is able to expand its branches and
increase its shareholder. The key profit strategy of Big Mart is to make more
customers and introduce them their new product, because making more customer
directly related to selling more and more sales means creating more profit.
Another key strategy of Big Mart is to buy the product in huge amount at low
price and sell it on retail.
Increase in shareholder: Organizations are built to be expanded. In order to
expand it must have higher amount of profit or it must increase the shareholder of
its organization by which they will increase the investment amount and expand
their organization. In case of BMS, it has initially opened its branch at
Kamalpokhari and now it has more than 20 branches in the most popular city of
Nepal.
Sells and provide services: Sells and service are the always the main objective of
an organization because more sells is directly proportional to the huge amount of
profit. At the initial phase BMS only sell the groceries but due to the increase of
the customer and their growing demand it has also increase the goods. Due to the
increase of their items, they are again the increment in customer and their
demands.
Survival: Survival is the conditions which most of the organization face during
their initial period or while they are new to a market. Survival phase is also the
important phase where the organization should be tough. The calmness and
devotion to their business in this phase decide the future of the organization. In
context of BMS, being among first supermarket there were less trend to buy on a
supermarket. During initial phase, it uses its different business tactics to survive
the phase.
Customer satisfaction: Customer satisfaction means the pleasure of the customer
on buying the product or using the services. It is also the important aims for an
organization because customer satisfaction helps an organization to correct their
weaknesses and help to enhance or boost their strength. In context to BMS, it has
expanded the branches where the customer can be in touch and upgraded its item
according to the customer wish.
Stakeholder: A stakeholder is a party that has an interest in a company, and can either
affect or be affected by the business. The primary stakeholders in a typical corporation
are its investors, employees and customers. However, the modern theory of the idea goes
beyond this original notion to include additional stakeholders such as a community,
government or trade association. [http://www.investopedia.com/terms/s/stakeholder.asp]
⃰⃰
Types of stakeholder
♦internal stakeholder
♦external stakeholder
Internal stakeholder:
The type of stakeholder who are directly related with an
organization is known as internal stakeholder. The profit and loss of an organization
create great impact on them.
The lists of internal stakeholder are:
Employee: Employees are those who work for the organization on a certain
wages.
Manager: Manager is a person who is responsible to manager the complete
organization.
Investor/shareholder: Investors are those people who have invested certain
amount of capital in an organization.
Board of director: The group of person whose responsibility is to control all the
activities of an organization. They are mainly among the shareholder.
External stakeholder: The type of stakeholder who are indirectly linked with an
organization is known as external stakeholder. Suppliers, customer, creditor are the
example of the external stakeholder. They have no relation for the company profit or loss.
The lists of external stakeholder are:
Suppliers: Suppliers are those who responsibilities involve supply of raw
materials and the equipment needed in an organization.
Clients: Clients are the person who will be buying the product of an organization
either on huge scale or small scale and the consumer of the product.
Creditor: The organization who main duty is to provide the financial help or
fund. Banks, financial organization are the example of creditor.
Competitor: Competitors are those who will be competing with the other one.
Mediator: The marketing chain who will be purchasing the goods from company
and distributing to the customer. They are also the agent who will be acting as
interpreter between company and client. Broker, retailer, wholesaler are the
example of mediator.
// aims relate to stakeholder is missing
// conclusion is missing
Task 3
Analyze the impact, including the risks, of introducing an e-commerce system to
their institution.
The process of buying and selling of goods, product or services through the electrical
network medium, basically through internet is known as e-commerce. It is also termed as
Electronic Commerce or EC. E-commerce has become the growing trend for buying and
selling goods and services. People all over the world can get easy access over the product
and the seller can also meet the global market without big financial investment.
Consumer is allowed to choose and compare among many seller. There are six basic type
of e-commerce and they are:
Business-to-Business (B2B)
Business-to-consumer(B2C)
Consumer-to-Consumer(C2C)
Consumer-to-Business(C2B)
Business-to-Administration(B2A)
Consumer-to-Administration(C2A)
Every sector in life contains positive and negative aspect, so does the E-commerce. Even
though e-commerce has brought a great revolution in the business market; E-commerce
also has the positive and negative impact in practice.
Positive impact
energy consumption
online advertisement
consumer impact
cost reduction
negative inpact
privacy
security
price wars
returns and complaints
Positive impact
1. Energy consumption: As we know that, for an e-commerce business the owner
doesn’t require to have a shop in a supermarket or a trade mall. The owner can
easily store the product in his own shelter. Consumer also does not require going
to each shop select the product. He/she can easily get access to the product and
even doesn’t require going to store to get the product. As e-commerce reduce the
use of warehouse and the fuel cost of consumer to travel to the store. Energy
consumption is supposed to be the positive impact left by e-commerce.
2. Cost reduction: Consumer directly get the product through owner which means
that there is absence of mediator such as middleman or retailer between consumer
and seller. Ware house is also not needed for an e-commerce based organization.
It justifies that there is no any excess cost for rent, maintenance of warehouse and
middleman’s commission and the seller doesn’t create huge margin in their
product by which the cost of product is directly reduced.
3. Online advertisement: Most of the company spends a lot in advertising. They
advertise their product in TV, Radio, magazine and newspaper which is supposed
to be expensive. In context of e-commerce business, they do not necessarily
require to advertise in internet. People now-a-days surf internet rather than
watching and listening TV and radio. Advertisement in internet is supposed to be
cheaper and can gain the attention of most of the customer.
4. Consumer impact: Consumer impact is the most important positive impact for an
e-commerce business. The buyer can excess the great choice of product in the
great price. As the e-commerce sites are opened 24 hours, people can select the
product at their free time; they don’t even have to travel to the store and can buy
their wish at their couch. The trial facility that the sellers are launching now-adays has brought a great revolution in e-commerce in which they can easily return
the product if they don’t like or they changed their mind.
Negative impact:
1. Security: Security of the costumer personal information is one of the most
important negative impacts of e-commerce business. Most of the e-commerce
allow user to create profile, where the customer must enter all their personal
information including address, date of birth.
2. Privacy: Another negative impact of e-commerce is privacy of the consumer
confidential files. Some sites offer cash on delivery but some of the e-commerce
site ask to pay before the delivery of the item. While paying they should give
them their credit card or A.T.M card pin. Online transaction is supposed to be
insecure where the pin and card number can be accessed by third party. Hence the
costumer must be aware of these things before giving them their card number and
pin.
3. Price war: Even though the customer can compare the product and price before
buying. This service may hamper the seller because of the growing market trends
of e-commerce where the competitors are decreasing the rate to gain the attention
of the customer.
4.
Returns and complaints: If a person goes himself/herself to a shop and buy a
product then after buying it, they should be bringing it in his/her own
responsibilities. But in context of e-commerce Company and according to their
home delivery service, if the product is mistakenly damaged, the product should
be exchanged. Which can create bad experience to customer and they will not be
coming back to purchase the item with them again.
Task 4
Discuss the global impact of E-commerce.
Some of the global impacts of e-commerce are listed below:
Consumer impact: Consumer impact is the most important positive impact for
an e-commerce business. The buyer can excess the great choice of product in the
great price. As the e-commerce sites are opened 24 hour, people can select the
product at their free time; they don’t even have to travel to the store and can buy
their wish at their couch. The trial facility that the seller are launching now-a-days
has brought a great revolution in e-commerce in which they can easily return the
product if they don’t like or they changed their mind.
Social impact: The impacts made by e-commerce are the social impact of ecommerce. Social impacts are categorized into two categories. They are:
1. Positive impact of e-commerce in the society:
I.
Time saving: As a person wish to buy a product through an ecommerce site s/he can buy easily comparing price among
different sites and hence can buy it sitting at their couch.
II.
Informative: Consumer can get much information about the
product as it is listed in the product description.
III.
Available 24/7: As the site is available at any time customer can
easily excess and order the site at any point of time. Hence the
customer shouldn’t hurry to store as it is being closed or stand in
queue.
IV.
Confortable for disable and aged people: Disabled and aged
people shouldn’t rush in to store because they delivered it to their
door.
2. Negative impact of e-commerce in the society:
I.
Unemployment: As the e-commerce organization any sorts of
warehouse, store and large number of employee. Hence it increases
the unemployment opportunity.
II.
Crime: Confidential file such as name, address, card number and
pin are given to such sites. There is increase of the theft of such
information.
III.
Return and complaint: Most of the people is delivered the item in
defected form. In this case the company must exchange but most of
the sites refuse to exchange which make the economic loss of the
customer.
Environmental impact: E-commerce is a type of business performed electrically
which means that there is no any direct interact between consumer and
organization. We can also called e-commerce as paperless business as well as
digital commerce. People are not compulsorily needs to visit the store as they can
get in into their own apartment or studios hence the transportation fuel efficiency
is also reduced as well as the carbon emitted by vehicle is also minimized. There
are other different minimizations of energy such as minimum use of fancy lights
to attract customer, and also the minimum use of plastic polythene as they are
packed at a paper packaging.
Economic impact: As e-commerce is recognized method for buying and selling
product and services. Most of people purchase or buy product through this
medium rather than some other stores and vendors. It has altered the presence of
traditional system of commerce. Hence it helps a lot for owner of such sites to
boost their economic progress.
Conclusion: Above mentioned are some of the global impact of e-commerce which
includes convenience, time shaving, less pollution, increase in economy as its positive
impact and increase in crime rate, unemployment as its negative impacts. As positive
impact is lagging negative impacts behinds consumer are motivated to use e-commerce.
Task 5
Investigate market potential for an e-commerce opportunity. [3.1, M2]
Market Potential:
The maximum predicted sales revenue of a product is called market potential [
http://www.businessdictionary.com/definition/market-potential.html]. It can also be
defined as the total market size for a product for specific period of time is known as
market potential. The method of measuring market potential is basically by calculating
sales volume. It is mandatory for a company to figure out market potential of a company
before
launching
a
product[http://study.com/academy/lesson/market-potential-of-a-
product-definition-analysis-example-quiz.html].
Introduction to Bigmart: Bigmart is one of the top leading superstore responsible for
selling quality products which was first inaugurated on July 2009 at City CenterKamalpokhari. At present it has already established more than 20 branch all over Nepal
locating at Nepal’s most popular business junction Kathmandu and Pokhara targeting to
such people who has busy schedule and tends to buy all their items at a single building.
Importance of analyzing market potential of Bigmart:
Figure out its market share
To analyze market of certain product
To deploy resources and manpower on required branches
fa c t o r a c c e c t in g m a k e t
p o t e n t ia l
There are some of the factors responsible on affecting market potential of a company and
they are listed below:
Potential customer
Market demand
Competition
potential
customer
market demand
competition
Potential customer: Potential are those type of consumer that a company target the most.
Potential customers act as an important factor to increase the market size of a product. If
a company launch a product without having research on their potential customer may
bear loads of loss. Hence, research on potential consumer can helps company to flourish
their company in market. In context to Bigmart, people who has busy schedule and wish
to buy all of their goods are supposed to be their potential customer.
Market demand: Market demand is the demand of certain product in specific area.
Research on market demands helps an industry on calculating total amount of product
they should be producing in a certain area. In some cases, Company do not investigate
their market demand and produce more amount of goods which in future will be bearing
loads of loss.
Competition: Competitors are the biggest threat for a company. Competitor may alters
ones business or may flourish which is related with characteristic, size and aims of the
organization. To get first in market, a company must upgrade and update as their
customer wish. Sometime collaborating with competitor can also enhance or boost their
market size.
Conclusion: As e-commerce is altering traditional system of commerce because of its
high rate in market penetration. In this task market potential is cleared draws including
the factors responsible in affecting market potential. It is also clearly defined that
research on market potential will certainly help a company to enhance its profit.
Task 6
Evaluate current e-commerce systems in use by different organizations. [3.2]
E-commerce is electronic method of buying and selling goods. It is also termed as
electronic commerce. This is totally different than traditional way of purchasing goods
and services. People usually go to different store and vendors to buy and sells goods but
in context with e-commerce, people don’t have to necessarily go to the store as they can
purchase it through their respective website and get into their own doorstep.
Before 2000 AD, there were almost minimum uses of such e-commerce platform or sites
in order to purchase and sell goods but after 2000 AD due to its convenience it has lagged
traditional commerce behind it. Some of the organizations are also motivated to make
their service online rather than offline due to deep penetration of internet services in
human daily routine. There are six basic type of e-commerce and they are:
Business-to-Business (B2B)
Business-to-consumer(B2C)
Consumer-to-Consumer(C2C)
Consumer-to-Business(C2B)
Business-to-Administration(B2A)
Consumer-to-Administration(C2A)[http://bloomidea.com/en/blog/types-ecommerce]
Some of the most popular and commonly used e-commerce sites are:
ALIBABA Group
AMAZON
EBAY
OLX
HAMROBAZAR
KAYMU
SASTODEAL
ALIBABA: Ali baba group is one of the most popular e-commerce website which was
launched by Jack Ma and Peng Lei whose headquarter is located at Hangzhou,Zhejiang:
China.It consists of 50,092 emloyee as per 2017 record. Its subsidiaries are Alibaba.com,
Guangzhou Evergrande Taobo F.C, Tmall, UCWeb, AliExpress,Juhuasuan.com,Cainiao
and Alibaba Cloud.It is considered as world’s largest retailer of April 2016 operating in
almost 200 countries. Alibaba also generates more gross merchandise volume(GMV)
than E.Bay and Amazon.[ https://en.wikipedia.org/wiki/Alibaba_Group]
Companies related with ALIBABA Group:
Alibaba.com: It is the primary company of alibaba group and is also two world’s
largest B2B trading platform for financially low leveled organization.Alibaba.com
is especially used as English language operating among 240 countries whereas
1688.com is operated as Chinese portal for domestic trade.
Autonavi: Autonavi is navigation and location based service provider launched at
2001 by Hou Jun. It consists of 2000 employee. It was then acquired by Alibaba
group
in
the
year
2014.Its
annual
revinue
is
RMB
80,000,000.
[https://en.wikipedia.org/wiki/AutoNavi]
Taobao: As like Alibaba.com Taobao is also online shopping platform but it is
C2C online shopping platform unlike Alibaba.com which is B2B.It was launched
at May 2003 by Alibaba Group.[ https://en.wikipedia.org/wiki/Taobao]
Alipay: It is a third party online payment system of china launched in 2004 by
Jack Ma himself in Hangzhou.China. Its headquarter is located at Pudong,
Shanghai, China. It was then recognized globally due to its market demand and
features[https://en.wikipedia.org/wiki/Alipay].
Alibaba cloud(Aliyun): Alibaba cloud is the cloud computing platform establishes
in September 2009 in the 10th anniversary of Alibaba group. It is operated at
Hangzhou, Beijing, Hong.Kong, Singapore, Silicon valley and Dubai as its
Research
and
Development
operators.[https://en.wikipedia.org/wiki/Alibaba_Cloud]
centers
and
Mission of Alibaba : Alibaba has dreamt to give the ir consumer the best experience at
every sector including shopping, cloud network, health, education.
Vision: Alibaba aims to improve every infrastructure related with commerce and make
their company that lasts at least 102 years.[ http://www.alibabagroup.com/en/about/ov
erview]
Amazon:
It is a leading retailer responsible for selling electronic product and hosting cloud
services launched by Jeff Bezos in 1994 and has its headquarter at Seattle
Washington.USA. Their products are Amazon Appstore, Amazon echo, Amazon
Kindle, Amazon video, Amazon video services. It consist of employee more than
341,400. Its subsidiaries are listed below:
A9.com
Alexa Internet
Amazon Books
Amazon Game Studios
Amazon Lab126
Amazon Studios
Amazon Web Services
Audible Inc.
Book Depository
Digital Photography Review
Goodreads
Internet Movie Database
Junglee.com
Souq.com
Twitch.tv
Woot
Zappos
Vision: Amazon’s vision is to be the customer oriented company where every customer
in the world can discover every essential component they wish to buy online.
Task 7
Discuss the fnancial implications of an e-commerce solution.
Financial implication: The procedure that must be performed in
order to create fnancial impact on business is known as fnancial
implication. Actually fnance means money or capital and implication
means result, impact or outcome of a specifc task
[
https://www.quora.com/What-does-the-phrase-fnancial-implications-
mean-What-are-some-examples].
Financial implication of E commerce:
1. Domain Name: Domain name means the registered link for a
particular website. As internet has penetrated all along human
habit business are also using internet i.e. website to increase
their business. Actually internet has become an excellent
platform to enhance business. Hence, to create website ones
must register its domain name.
2. Website: Website is the platform where customer place order
and organization receive order. E-commerce website must be
effective and attractive by adding different information about
product and options like photo, video, production description, top
product etc. It also must be interactive with customer so that
customer doesn’t face any problem during purchase procedure.
3. Advertisement: Advertisement is an important factor to widely
spread the product and services given by a specifc organization.
It doesn’t only spread news about product, it also promotes the
company or an organization. In context with Bigmart, it should
also promote its company and its services by spending some of
its capital.
4. IT related employee: To operate website, update and modify
the content of a website trained and skilled professional in IT
should be hired. BMS also operate its own e-commerce based
website where it updates the services it has been providing. So
Bigmart must hire some highly skilled IT manpower to make their
customer confortable on using their site and keep their services
up to date.
5. Software and hardware maintenance: Maintaining hardware
and software is an important aspect for an e-commerce
organization as they receive and treat their customer via
websites. Hence Bigmart must maintain their websites as well as
their hardware component time-to-time.
Operation done
Domain Name
Website Design
Advertisement
Hiring IT employee
Maintenance
Total
Costs
8,000/20,000/8,000/15,000/15,000/66,000/-
The total cost for implementing of E-commerce solution costs Rs.
60,000 to Rs. 80,000.
Financial benefts
Whenever an organization implements e-commerce solution, it directly
or indirectly observes some of fnancial benefts. After implementation
of e-commerce solution by Bigmart will also be offering some of
fnancial benefts are they are listed below:
Online service: When an organization implements e-commerce
solution it doesn’t have to sell its service through its store. It can
also sell the product and service through online. So does
Bigmart, it might also sell product through internet to different
people living in different location.
Reduction in operating time: As Bigmart sells product
through internet its customer doesn’t actually require to select
from store, stand in queue to pay bill. They can pay whenever it
is delivered and doesn’t even go out of their room. Hence the
operating time is also reduced.
Market increment: While it moves its business through online
or internet any organization even Bigmart tends to increase its
sell percentage due to its facility of cash on delivery as well as
return policy. The number of satisfes customer increases and its
market in certain place automatically increase.
Conclusion: Above mentioned are the procedure and steps to be
followed by an organization in order to create a website. Financial
benefts are also mentioned which includes online service, market
increment and reduction in operating time.
Task 8
Design an e-commerce solution suitable for Big Mart
Task 9
Evaluate the suitability of the e-commerce solutions designed in task 8.
Every component involved must be interrelated with other component so that
customer doesn’t face any problem on operating respective webpage. The standard
and working of all component must be checked and passed before it reaches to
customer. Any problem in webpages or services will create a great loss to the
company. Here, suitability means whether the created e-commerce solution reach the
criteria as required by organization.
Here are some of factor responsible to evaluate the suitability of web pages:
Interface: It is an important component in a webpage because it is the place
where the customer’s eyes first reaches and create an impression to the
customer. Here, in this site interface is user friendly and customer can access
to every service and product at an easy manner.
Navigation: Navigation service is quite excellent as compared with other ecommerce sites where user can easily navigate and switch to different product
from different category.
Product Searches: Search option is classified into different category where
user can search manually according to their wish and can search the trending,
new arrival, and most purchased item which might be quite helpful for
customer on searching the product.
Information: Description and information about every product is mentioned so
that customer can easily get the manufacturer, manufacturing date, material
used in making product and many more information about product.
Suppliers List: Suppliers list and contact information about seller is an
important component to be mentioned so that in any defect on product
customer can directly claim warranty of their product.
Payment: There are different means of payment system introduced to
customer. They can directly pay through their ban debit and credit card as well
as they can pay after their product is delivered which is another new feature of
organization called Cash On Delivery.
Customer Services: Highly skilled customer service personnel are deployed so
that customer doesn’t face any difficulty on finding product and they can also
know the description of the product with our customer service personnel. Here
customer can give their review and feedback to the product and rate them
according to their shopping experience.
Conclusion: Here some of the feature provided in e-commerce solution are
mentioned which involves customer service, payment system, description
about product, suppliers list, and many more.
Assess core business functions of Big Mart Supermarket [1.1]
BIG MART
INTRODUCTION:
Big Mart is one of the finest supermarket chain of Nepal. The first
store was inaugurated on 10th
July of 2009 at the leading mall of the country – City
Centre Mall, Kamalpokhari which occupy the area of 11000 sq. ft. Till today it has
already launched its more than 20 branch all over Kathmandu and Pokhara which
includes Sinamangal, Kalanki, New Bus Park, Mid Baneshor and Dholahiti and many
branches in other places too. Big Mart deals all the groceries and vegetables item
especially focusing the people who prefer to buy all the groceries and vegetables item
under a same roof at a reasonable price for their quality product.
BUSINESS FUNCTION: The Procedure that an organization must perform in order to
achieve organization goals or mission of an organization is called business function. (
BusinessDictionary.com. (2017))
The core business functions of the Big Mart Supermarket are:
marketing
HUMAN
RESOUR
S
ACCOUNTI
NG
PRODUCT
INSPECTIO
N
BIG
MAR
T
SELLS AN
SERVICE
EXPAND
FIGURE 1.1 [CORE BUSINESS FUNCTION OF BMS]
Sells and service: Launching a supermarket doesn’t plant a tree for money. There
are many other things that prevent other people diverting from the store. Big mart
especially focuses to increase their client by providing quality product through
quality sells and services. Many clients often get problem on finding product,
getting their preferred quantity etc. In order to prevent those problems Big Mart
hire highly qualified and trained employee. Big mart also strictly instructs their
employee to figure out those problems of their client and solve immediately.
Product inspection: Product inspection means the inspection of the product that
the organizations are selling to their customer. It also means quality control. Big
Mart being a retailer, always buy and sell quality groceries and vegetables. If the
product kept by them is somehow damaged due to different causes, the impact
might go wrong to the customer and there might be the decrease in the number of
customer. So Big Mart every time takes care about their product quality and
always asks their customer for the suggestion, so that they can apply it for the
betterment of their quality goods and services.
Human resources: Human resources are the person who work as employee in a
specific organization for their self-benefits. Human resources involve the workers
as well as the accountant, cashier and administration too. Human resources are the
most important aspect for the upgrade of an organization. So Big mart is very
much aware of selecting the perfect human resource for their store. They focus the
youngster who has the capabilities of dealing the customer as well as solving out
their problem. They take interviews to the new recruiters and give special training
to the people who are selected in their store.
Expand: Expand refers to the increase in size or upgrade of an organization.
Expanding of an organization is an important aspect for an organization which is
running smoothly. Expanding not only increase the customer, social reputation it
also helps an organization to sell more product and create more profit. It is the
mandatory for a store to know the desire of the customer and to introduce them
the new product according to their wish.
Till the date it has already established its more than 20
branches in different location of Pokhara and Kathmandu and also aims to launch
its more stores at different places in coming days.
Accounting:
The procedure or systematic methods to record, summarize,
interpret, and communicate financial records is known as accounting. It helps to
determine
either
a
company
is
moving
towards
success
or failure.
BusinessDictionary.com. (2017).
The account department is responsible for keeping the records of sales, profit and
other financial aspect for the Big Mart Supermarket. The records maintained by
accounting department are monitored by the administration and then apply
solution if there is any problem.
Marketing:
The processing of communication between customer and the
organization for the goal of selling more product or service to the customer is
called marketing. Marketing is an essential component for an organization to
upgrade as well as know the current preference and taste of the customer.
Marketing has also a great role in finding the feedback from their customer on
their current and upcoming product.
Conclusion:
Even though it was started at 2009, it has made lot of progress in small
amount of time. It has already launched its more than 20 stores all around
Nepal’s popular cities. Starting from groceries it is now selling garments,
household appliances, mobile phones and many other things. Big Mart is
still making progress and plan to sell more product and is planning to
launch its more store all around Nepal.
Task 2
Evaluate Big Mart’s aims and explain how they relate to stakeholders. [1.2, M1]
The commercial goal that the organization wish to achieve is known as aims of an
organization. Objectives are the task and mission that the organization should complete to
achieve the aims. So, Aims and objectives are interlinked in an organization.
The aims of the Big Mart Supermarket are listed below.
Aims of an
Organization
Sells or
provide
services
proft
Customer
Satisfaction
Increase in
shareholder
Survive
Profit: Profit is defined as the financial gain that is realized when the revenue of
company gained from different aspect overcome the amount of cost, expenses,
tax. The profit gained by an organization is directly earned by company owner,
shareholder who can decide either he/she invest or not into another project.( Staff,
I. (2015, February 27)).
Creating a profit is one of the most important aims for an organization. When an
organization started creating profit then only it is able to expand its branches and
increase its shareholder. The key profit strategy of Big Mart is to make more
customers and introduce them their new product, because making more customer
directly related to selling more and more sales means creating more profit.
Another key strategy of Big Mart is to buy the product in huge amount at low
price and sell it on retail.
Increase in shareholder: Organizations are built to be expanded. In order to
expand it must have higher amount of profit or it must increase the shareholder of
its organization by which they will increase the investment amount and expand
their organization. In case of BMS, it has initially opened its branch at
Kamalpokhari and now it has more than 20 branches in the most popular city of
Nepal.
Sells and provide services: Sells and service are the always the main objective of
an organization because more sells is directly proportional to the huge amount of
profit. At the initial phase BMS only sell the groceries but due to the increase of
the customer and their growing demand it has also increase the goods. Due to the
increase of their items, they are again the increment in customer and their
demands.
Survival: Survival is the conditions which most of the organization face during
their initial period or while they are new to a market. Survival phase is also the
important phase where the organization should be tough. The calmness and
devotion to their business in this phase decide the future of the organization. In
context of BMS, being among first supermarket there were less trend to buy on a
supermarket. During initial phase, it uses its different business tactics to survive
the phase.
Customer satisfaction: Customer satisfaction means the pleasure of the customer
on buying the product or using the services. It is also the important aims for an
organization because customer satisfaction helps an organization to correct their
weaknesses and help to enhance or boost their strength. In context to BMS, it has
expanded the branches where the customer can be in touch and upgraded its item
according to the customer wish.
Stakeholder: A stakeholder is a party that has an interest in a company, and can either
affect or be affected by the business. The primary stakeholders in a typical corporation
are its investors, employees and customers. However, the modern theory of the idea goes
beyond this original notion to include additional stakeholders such as a community,
government or trade association. [http://www.investopedia.com/terms/s/stakeholder.asp]
⃰⃰
Types of stakeholder
♦internal stakeholder
♦external stakeholder
Internal stakeholder:
The type of stakeholder who are directly related with an
organization is known as internal stakeholder. The profit and loss of an organization
create great impact on them.
The lists of internal stakeholder are:
Employee: Employees are those who work for the organization on a certain
wages.
Manager: Manager is a person who is responsible to manager the complete
organization.
Investor/shareholder: Investors are those people who have invested certain
amount of capital in an organization.
Board of director: The group of person whose responsibility is to control all the
activities of an organization. They are mainly among the shareholder.
External stakeholder: The type of stakeholder who are indirectly linked with an
organization is known as external stakeholder. Suppliers, customer, creditor are the
example of the external stakeholder. They have no relation for the company profit or loss.
The lists of external stakeholder are:
Suppliers: Suppliers are those who responsibilities involve supply of raw
materials and the equipment needed in an organization.
Clients: Clients are the person who will be buying the product of an organization
either on huge scale or small scale and the consumer of the product.
Creditor: The organization who main duty is to provide the financial help or
fund. Banks, financial organization are the example of creditor.
Competitor: Competitors are those who will be competing with the other one.
Mediator: The marketing chain who will be purchasing the goods from company
and distributing to the customer. They are also the agent who will be acting as
interpreter between company and client. Broker, retailer, wholesaler are the
example of mediator.
// aims relate to stakeholder is missing
// conclusion is missing
Task 3
Analyze the impact, including the risks, of introducing an e-commerce system to
their institution.
The process of buying and selling of goods, product or services through the electrical
network medium, basically through internet is known as e-commerce. It is also termed as
Electronic Commerce or EC. E-commerce has become the growing trend for buying and
selling goods and services. People all over the world can get easy access over the product
and the seller can also meet the global market without big financial investment.
Consumer is allowed to choose and compare among many seller. There are six basic type
of e-commerce and they are:
Business-to-Business (B2B)
Business-to-consumer(B2C)
Consumer-to-Consumer(C2C)
Consumer-to-Business(C2B)
Business-to-Administration(B2A)
Consumer-to-Administration(C2A)
Every sector in life contains positive and negative aspect, so does the E-commerce. Even
though e-commerce has brought a great revolution in the business market; E-commerce
also has the positive and negative impact in practice.
Positive impact
energy consumption
online advertisement
consumer impact
cost reduction
negative inpact
privacy
security
price wars
returns and complaints
Positive impact
1. Energy consumption: As we know that, for an e-commerce business the owner
doesn’t require to have a shop in a supermarket or a trade mall. The owner can
easily store the product in his own shelter. Consumer also does not require going
to each shop select the product. He/she can easily get access to the product and
even doesn’t require going to store to get the product. As e-commerce reduce the
use of warehouse and the fuel cost of consumer to travel to the store. Energy
consumption is supposed to be the positive impact left by e-commerce.
2. Cost reduction: Consumer directly get the product through owner which means
that there is absence of mediator such as middleman or retailer between consumer
and seller. Ware house is also not needed for an e-commerce based organization.
It justifies that there is no any excess cost for rent, maintenance of warehouse and
middleman’s commission and the seller doesn’t create huge margin in their
product by which the cost of product is directly reduced.
3. Online advertisement: Most of the company spends a lot in advertising. They
advertise their product in TV, Radio, magazine and newspaper which is supposed
to be expensive. In context of e-commerce business, they do not necessarily
require to advertise in internet. People now-a-days surf internet rather than
watching and listening TV and radio. Advertisement in internet is supposed to be
cheaper and can gain the attention of most of the customer.
4. Consumer impact: Consumer impact is the most important positive impact for an
e-commerce business. The buyer can excess the great choice of product in the
great price. As the e-commerce sites are opened 24 hours, people can select the
product at their free time; they don’t even have to travel to the store and can buy
their wish at their couch. The trial facility that the sellers are launching now-adays has brought a great revolution in e-commerce in which they can easily return
the product if they don’t like or they changed their mind.
Negative impact:
1. Security: Security of the costumer personal information is one of the most
important negative impacts of e-commerce business. Most of the e-commerce
allow user to create profile, where the customer must enter all their personal
information including address, date of birth.
2. Privacy: Another negative impact of e-commerce is privacy of the consumer
confidential files. Some sites offer cash on delivery but some of the e-commerce
site ask to pay before the delivery of the item. While paying they should give
them their credit card or A.T.M card pin. Online transaction is supposed to be
insecure where the pin and card number can be accessed by third party. Hence the
costumer must be aware of these things before giving them their card number and
pin.
3. Price war: Even though the customer can compare the product and price before
buying. This service may hamper the seller because of the growing market trends
of e-commerce where the competitors are decreasing the rate to gain the attention
of the customer.
4.
Returns and complaints: If a person goes himself/herself to a shop and buy a
product then after buying it, they should be bringing it in his/her own
responsibilities. But in context of e-commerce Company and according to their
home delivery service, if the product is mistakenly damaged, the product should
be exchanged. Which can create bad experience to customer and they will not be
coming back to purchase the item with them again.
Task 4
Discuss the global impact of E-commerce.
Some of the global impacts of e-commerce are listed below:
Consumer impact: Consumer impact is the most important positive impact for
an e-commerce business. The buyer can excess the great choice of product in the
great price. As the e-commerce sites are opened 24 hour, people can select the
product at their free time; they don’t even have to travel to the store and can buy
their wish at their couch. The trial facility that the seller are launching now-a-days
has brought a great revolution in e-commerce in which they can easily return the
product if they don’t like or they changed their mind.
Social impact: The impacts made by e-commerce are the social impact of ecommerce. Social impacts are categorized into two categories. They are:
1. Positive impact of e-commerce in the society:
I.
Time saving: As a person wish to buy a product through an ecommerce site s/he can buy easily comparing price among
different sites and hence can buy it sitting at their couch.
II.
Informative: Consumer can get much information about the
product as it is listed in the product description.
III.
Available 24/7: As the site is available at any time customer can
easily excess and order the site at any point of time. Hence the
customer shouldn’t hurry to store as it is being closed or stand in
queue.
IV.
Confortable for disable and aged people: Disabled and aged
people shouldn’t rush in to store because they delivered it to their
door.
2. Negative impact of e-commerce in the society:
I.
Unemployment: As the e-commerce organization any sorts of
warehouse, store and large number of employee. Hence it increases
the unemployment opportunity.
II.
Crime: Confidential file such as name, address, card number and
pin are given to such sites. There is increase of the theft of such
information.
III.
Return and complaint: Most of the people is delivered the item in
defected form. In this case the company must exchange but most of
the sites refuse to exchange which make the economic loss of the
customer.
Environmental impact: E-commerce is a type of business performed electrically
which means that there is no any direct interact between consumer and
organization. We can also called e-commerce as paperless business as well as
digital commerce. People are not compulsorily needs to visit the store as they can
get in into their own apartment or studios hence the transportation fuel efficiency
is also reduced as well as the carbon emitted by vehicle is also minimized. There
are other different minimizations of energy such as minimum use of fancy lights
to attract customer, and also the minimum use of plastic polythene as they are
packed at a paper packaging.
Economic impact: As e-commerce is recognized method for buying and selling
product and services. Most of people purchase or buy product through this
medium rather than some other stores and vendors. It has altered the presence of
traditional system of commerce. Hence it helps a lot for owner of such sites to
boost their economic progress.
Conclusion: Above mentioned are some of the global impact of e-commerce which
includes convenience, time shaving, less pollution, increase in economy as its positive
impact and increase in crime rate, unemployment as its negative impacts. As positive
impact is lagging negative impacts behinds consumer are motivated to use e-commerce.
Task 5
Investigate market potential for an e-commerce opportunity. [3.1, M2]
Market Potential:
The maximum predicted sales revenue of a product is called market potential [
http://www.businessdictionary.com/definition/market-potential.html]. It can also be
defined as the total market size for a product for specific period of time is known as
market potential. The method of measuring market potential is basically by calculating
sales volume. It is mandatory for a company to figure out market potential of a company
before
launching
a
product[http://study.com/academy/lesson/market-potential-of-a-
product-definition-analysis-example-quiz.html].
Introduction to Bigmart: Bigmart is one of the top leading superstore responsible for
selling quality products which was first inaugurated on July 2009 at City CenterKamalpokhari. At present it has already established more than 20 branch all over Nepal
locating at Nepal’s most popular business junction Kathmandu and Pokhara targeting to
such people who has busy schedule and tends to buy all their items at a single building.
Importance of analyzing market potential of Bigmart:
Figure out its market share
To analyze market of certain product
To deploy resources and manpower on required branches
fa c t o r a c c e c t in g m a k e t
p o t e n t ia l
There are some of the factors responsible on affecting market potential of a company and
they are listed below:
Potential customer
Market demand
Competition
potential
customer
market demand
competition
Potential customer: Potential are those type of consumer that a company target the most.
Potential customers act as an important factor to increase the market size of a product. If
a company launch a product without having research on their potential customer may
bear loads of loss. Hence, research on potential consumer can helps company to flourish
their company in market. In context to Bigmart, people who has busy schedule and wish
to buy all of their goods are supposed to be their potential customer.
Market demand: Market demand is the demand of certain product in specific area.
Research on market demands helps an industry on calculating total amount of product
they should be producing in a certain area. In some cases, Company do not investigate
their market demand and produce more amount of goods which in future will be bearing
loads of loss.
Competition: Competitors are the biggest threat for a company. Competitor may alters
ones business or may flourish which is related with characteristic, size and aims of the
organization. To get first in market, a company must upgrade and update as their
customer wish. Sometime collaborating with competitor can also enhance or boost their
market size.
Conclusion: As e-commerce is altering traditional system of commerce because of its
high rate in market penetration. In this task market potential is cleared draws including
the factors responsible in affecting market potential. It is also clearly defined that
research on market potential will certainly help a company to enhance its profit.
Task 6
Evaluate current e-commerce systems in use by different organizations. [3.2]
E-commerce is electronic method of buying and selling goods. It is also termed as
electronic commerce. This is totally different than traditional way of purchasing goods
and services. People usually go to different store and vendors to buy and sells goods but
in context with e-commerce, people don’t have to necessarily go to the store as they can
purchase it through their respective website and get into their own doorstep.
Before 2000 AD, there were almost minimum uses of such e-commerce platform or sites
in order to purchase and sell goods but after 2000 AD due to its convenience it has lagged
traditional commerce behind it. Some of the organizations are also motivated to make
their service online rather than offline due to deep penetration of internet services in
human daily routine. There are six basic type of e-commerce and they are:
Business-to-Business (B2B)
Business-to-consumer(B2C)
Consumer-to-Consumer(C2C)
Consumer-to-Business(C2B)
Business-to-Administration(B2A)
Consumer-to-Administration(C2A)[http://bloomidea.com/en/blog/types-ecommerce]
Some of the most popular and commonly used e-commerce sites are:
ALIBABA Group
AMAZON
EBAY
OLX
HAMROBAZAR
KAYMU
SASTODEAL
ALIBABA: Ali baba group is one of the most popular e-commerce website which was
launched by Jack Ma and Peng Lei whose headquarter is located at Hangzhou,Zhejiang:
China.It consists of 50,092 emloyee as per 2017 record. Its subsidiaries are Alibaba.com,
Guangzhou Evergrande Taobo F.C, Tmall, UCWeb, AliExpress,Juhuasuan.com,Cainiao
and Alibaba Cloud.It is considered as world’s largest retailer of April 2016 operating in
almost 200 countries. Alibaba also generates more gross merchandise volume(GMV)
than E.Bay and Amazon.[ https://en.wikipedia.org/wiki/Alibaba_Group]
Companies related with ALIBABA Group:
Alibaba.com: It is the primary company of alibaba group and is also two world’s
largest B2B trading platform for financially low leveled organization.Alibaba.com
is especially used as English language operating among 240 countries whereas
1688.com is operated as Chinese portal for domestic trade.
Autonavi: Autonavi is navigation and location based service provider launched at
2001 by Hou Jun. It consists of 2000 employee. It was then acquired by Alibaba
group
in
the
year
2014.Its
annual
revinue
is
RMB
80,000,000.
[https://en.wikipedia.org/wiki/AutoNavi]
Taobao: As like Alibaba.com Taobao is also online shopping platform but it is
C2C online shopping platform unlike Alibaba.com which is B2B.It was launched
at May 2003 by Alibaba Group.[ https://en.wikipedia.org/wiki/Taobao]
Alipay: It is a third party online payment system of china launched in 2004 by
Jack Ma himself in Hangzhou.China. Its headquarter is located at Pudong,
Shanghai, China. It was then recognized globally due to its market demand and
features[https://en.wikipedia.org/wiki/Alipay].
Alibaba cloud(Aliyun): Alibaba cloud is the cloud computing platform establishes
in September 2009 in the 10th anniversary of Alibaba group. It is operated at
Hangzhou, Beijing, Hong.Kong, Singapore, Silicon valley and Dubai as its
Research
and
Development
operators.[https://en.wikipedia.org/wiki/Alibaba_Cloud]
centers
and
Mission of Alibaba : Alibaba has dreamt to give the ir consumer the best experience at
every sector including shopping, cloud network, health, education.
Vision: Alibaba aims to improve every infrastructure related with commerce and make
their company that lasts at least 102 years.[ http://www.alibabagroup.com/en/about/ov
erview]
Amazon:
It is a leading retailer responsible for selling electronic product and hosting cloud
services launched by Jeff Bezos in 1994 and has its headquarter at Seattle
Washington.USA. Their products are Amazon Appstore, Amazon echo, Amazon
Kindle, Amazon video, Amazon video services. It consist of employee more than
341,400. Its subsidiaries are listed below:
A9.com
Alexa Internet
Amazon Books
Amazon Game Studios
Amazon Lab126
Amazon Studios
Amazon Web Services
Audible Inc.
Book Depository
Digital Photography Review
Goodreads
Internet Movie Database
Junglee.com
Souq.com
Twitch.tv
Woot
Zappos
Vision: Amazon’s vision is to be the customer oriented company where every customer
in the world can discover every essential component they wish to buy online.
Task 7
Discuss the fnancial implications of an e-commerce solution.
Financial implication: The procedure that must be performed in
order to create fnancial impact on business is known as fnancial
implication. Actually fnance means money or capital and implication
means result, impact or outcome of a specifc task
[
https://www.quora.com/What-does-the-phrase-fnancial-implications-
mean-What-are-some-examples].
Financial implication of E commerce:
1. Domain Name: Domain name means the registered link for a
particular website. As internet has penetrated all along human
habit business are also using internet i.e. website to increase
their business. Actually internet has become an excellent
platform to enhance business. Hence, to create website ones
must register its domain name.
2. Website: Website is the platform where customer place order
and organization receive order. E-commerce website must be
effective and attractive by adding different information about
product and options like photo, video, production description, top
product etc. It also must be interactive with customer so that
customer doesn’t face any problem during purchase procedure.
3. Advertisement: Advertisement is an important factor to widely
spread the product and services given by a specifc organization.
It doesn’t only spread news about product, it also promotes the
company or an organization. In context with Bigmart, it should
also promote its company and its services by spending some of
its capital.
4. IT related employee: To operate website, update and modify
the content of a website trained and skilled professional in IT
should be hired. BMS also operate its own e-commerce based
website where it updates the services it has been providing. So
Bigmart must hire some highly skilled IT manpower to make their
customer confortable on using their site and keep their services
up to date.
5. Software and hardware maintenance: Maintaining hardware
and software is an important aspect for an e-commerce
organization as they receive and treat their customer via
websites. Hence Bigmart must maintain their websites as well as
their hardware component time-to-time.
Operation done
Domain Name
Website Design
Advertisement
Hiring IT employee
Maintenance
Total
Costs
8,000/20,000/8,000/15,000/15,000/66,000/-
The total cost for implementing of E-commerce solution costs Rs.
60,000 to Rs. 80,000.
Financial benefts
Whenever an organization implements e-commerce solution, it directly
or indirectly observes some of fnancial benefts. After implementation
of e-commerce solution by Bigmart will also be offering some of
fnancial benefts are they are listed below:
Online service: When an organization implements e-commerce
solution it doesn’t have to sell its service through its store. It can
also sell the product and service through online. So does
Bigmart, it might also sell product through internet to different
people living in different location.
Reduction in operating time: As Bigmart sells product
through internet its customer doesn’t actually require to select
from store, stand in queue to pay bill. They can pay whenever it
is delivered and doesn’t even go out of their room. Hence the
operating time is also reduced.
Market increment: While it moves its business through online
or internet any organization even Bigmart tends to increase its
sell percentage due to its facility of cash on delivery as well as
return policy. The number of satisfes customer increases and its
market in certain place automatically increase.
Conclusion: Above mentioned are the procedure and steps to be
followed by an organization in order to create a website. Financial
benefts are also mentioned which includes online service, market
increment and reduction in operating time.
Task 8
Design an e-commerce solution suitable for Big Mart
Task 9
Evaluate the suitability of the e-commerce solutions designed in task 8.
Every component involved must be interrelated with other component so that
customer doesn’t face any problem on operating respective webpage. The standard
and working of all component must be checked and passed before it reaches to
customer. Any problem in webpages or services will create a great loss to the
company. Here, suitability means whether the created e-commerce solution reach the
criteria as required by organization.
Here are some of factor responsible to evaluate the suitability of web pages:
Interface: It is an important component in a webpage because it is the place
where the customer’s eyes first reaches and create an impression to the
customer. Here, in this site interface is user friendly and customer can access
to every service and product at an easy manner.
Navigation: Navigation service is quite excellent as compared with other ecommerce sites where user can easily navigate and switch to different product
from different category.
Product Searches: Search option is classified into different category where
user can search manually according to their wish and can search the trending,
new arrival, and most purchased item which might be quite helpful for
customer on searching the product.
Information: Description and information about every product is mentioned so
that customer can easily get the manufacturer, manufacturing date, material
used in making product and many more information about product.
Suppliers List: Suppliers list and contact information about seller is an
important component to be mentioned so that in any defect on product
customer can directly claim warranty of their product.
Payment: There are different means of payment system introduced to
customer. They can directly pay through their ban debit and credit card as well
as they can pay after their product is delivered which is another new feature of
organization called Cash On Delivery.
Customer Services: Highly skilled customer service personnel are deployed so
that customer doesn’t face any difficulty on finding product and they can also
know the description of the product with our customer service personnel. Here
customer can give their review and feedback to the product and rate them
according to their shopping experience.
Conclusion: Here some of the feature provided in e-commerce solution are
mentioned which involves customer service, payment system, description
about product, suppliers list, and many more.