po08 Handout Perancangan Organisasi

D e pa r t e m e n Te k nik I ndust r i FTI - I TB

TI -3252: Perancangan Organisasi

St r u k t u r Or ga n isa si ( M int z be r g)

Laborat orium Sist em Produksi
www.lspit b.org
©2003

D e pa r t e m e n Te k nik I ndust r i FTI - I TB

STRUKTUR ORGANISASI


Organizations are structured to capture & direct systems of flows and to
define inter-relationships among different parts (Mintzberg, 1993).



5 parts of organization:

ƒ Operating Core
ƒ Strategic Apex
ƒ Middle Line
ƒ Technostructure
ƒ Support staff

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FIVE BASIC PARTS OF
THE ORGANIZATION (1)

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FIVE BASIC PARTS OF
THE ORGANIZATION (OPERATING CORE)



The operators who perform the basic work related directly to the
production of products & services



4 fungsi:
ƒ
ƒ
ƒ
ƒ




Secure the inputs for production
Transform the inputs into outputs
Distribute the outputs (selling & physically distributing)
Provide direct support to the input, transformation & output function
(performing mantenance on the operating machnines & inventorying the raw
materials)

Operating core Ö the heart of every organization, the part that produces the
essential outputs that keep it alive

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FIVE BASIC PARTS OF

THE ORGANIZATION (STRATEGIC APEX)



People who charged with overall responsibility: chief executive officer,
executive committee



Charged with ensuring the organization:
ƒ serve its mission in an effective way
ƒ serve the needs of those who control or otherwise have power over the
organization



3 duties:
ƒ Direct supervision Ö mechanism of coordination, allocate resources, issue
work orders, authorize majors decisions, resolve conflits, design & staff the
organization, monitor employee performance, motive & reward employees


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FIVE BASIC PARTS OF
THE ORGANIZATION (STRATEGIC APEX)



The management of organization’s boundary Ö relations with its
environment
ƒ Informing influential people in the environment about the organization’s
activities
ƒ Developing high level contacts for the organization
ƒ Negociating major agreements with outside parties
ƒ Serving as figureheads
ƒ Carrying out ceremonial duties




The development of the organization’s strategy Ö mediating force
between the organization and its environment

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FIVE BASIC PARTS OF
THE ORGANIZATION (MIDDLE LINE)



Senior managers to the first line supervisors who have direct authority

over the operators



Taks:
ƒ Collects feedback information on the performance of his own unit, often
aggregating information in the process
ƒ Flowing up are distubances in the unit
ƒ Proposals for changes; decisions requiring authorization
ƒ Flowing down are resources that he must allocate in his unit, rules & plans
that he must elaborate & projects that he must inplement; boundary
conditions to manage
ƒ Maintain liaison contacts with other managers, analysts, supports staffers and
outsiders whose work is interdependent with; concerned with formulating the
strategy for his unit

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FIVE BASIC PARTS OF
THE ORGANIZATION (TECHNOSTRUCTURE)



The analysts:
ƒ Serve the organization by affecting the work of others
ƒ Concerned with adaptation; changing the organization to meet
environmental change; control; stabilizing & standardizing patterns of
activitivy in the organization



3 types of control analysts:
ƒ Work study analysts: standardize work processes
ƒ Planning & control analysts: standardize outputs (long range planners,
quality control engineers, production schedulers & accountants)
ƒ Personnels analysts: standardize skills (trainers &recruiters)


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FIVE BASIC PARTS OF
THE ORGANIZATION (SUPPORT STAFF)



Exits to provide suppport to the organization outside its operating work
flow



Many support units are self contained: mini organizations




Support unies can be found at various level of the hierarchy:
ƒ Top level: Public relations, legal counsel
ƒ Middle level: Industrial relations, pricing and R&D
ƒ Lower level: Standardized work, cafetaria, mailroom, reception, payroll

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FIVE BASIC PARTS OF
THE ORGANIZATION

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KARAKTERISTIK ORGANISASI (1)


A system of formal authority: Flow of formal power down the hierarchy
ƒ Organigram: position, group into units, formal authority flows, informal
relationships



A network of regulated flows:
ƒ Production work through the operating core,
ƒ Commands & instruction down the administrative hierarchy to control the
operating core,
ƒ Feedback information on results
ƒ Staff information & advice feeding into decision making

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KARAKTERISTIK ORGANISASI (2)

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KARAKTERISTIK ORGANISASI (3)



A system of informal communication: mutual adjustment in coordination Ö
Sociogram: map of who actually communicated



A system of work constellations:
ƒ People in the organization cluster into groups (not related with hierarchy or five
parts)
ƒ Each cluster deals with distinct decisions appropriate
ƒ Manufacturing: fabrication, assembly & distribution
ƒ Administrative production: production scheduling, general plant administration
ƒ New product:analysts, line managers & support staffers (reserachers)



A system of adhoc decision processes: flow of one strategic decision, from
beginning to end

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KOMPLESITAS
KARAKTERISTIK ORGANISASI

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TIPE ORGANISASI (1)



Simple Structure:
ƒ Based on direct supervison, pull to centralize
ƒ The strategic apex



Machine Bureaucracy:
ƒ Based on standardization of work processes, pull to standardize
ƒ Tehnostructure, design of the standards is raison d’etre



Professional Bureaucracy:
ƒ Based on standardization of skills, pull to professionalize
ƒ The operating core seek to minimize the influence of the administrators,
managers

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TIPE ORGANISASI (2)



Divisionalized Form:
ƒ Based on standardization of outputs
ƒ Middle line (seek autonomy) but must achieve in different way, by drawing
power down from the strategic apex
ƒ Pull to balkainize: split into market based unit, control own decision



Adhocracy:
ƒ Based on mutual adjustment
ƒ The support staff gains the most influence in the organization
ƒ Members are autonomous for decision maling, owing to their expertise

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TIPE ORGANISASI (3)

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TIPE ORGANISASI (4)

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SIMPLE STRUCTURE (1) KARAKTERISTIK




Coordinating Mechanism: Direct Supervision
Key Part of Organization: Strategic Apex Ö no technostructure, few support
staffers



Main Design Parameters:
ƒ Centralization
ƒ Organic Structure operating core, non-structure, avoids using all the formal
devices of structure

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SIMPLE STRUCTURE (2) KARAKTERISTIK



Situational Factors:
ƒ Young, small, new organization Ö no have the time to elaborate
administrative structure
ƒ Enterpreneurial firm:
– aggresive & innovative
– seraching for the risky environments where the bureaucracies fear to
tread
ƒ Non-spohisticated technical system
ƒ Simple, dynamic environment
ƒ Possible extreme hoslitily or strong power needs of top manager
ƒ Not fashionable

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SIMPLE STRUCTURE (3) KARAKTERISTIK

• Small managerial hierarchy Ö minimal use of planning
• Minimal differentiation among units Ö coordination (direct
supervision)



Process Ö to be highly intuitive & non-analytical, oriented to the
aggresive search for opportunities



Chief executive tends to have a wide span of control

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SIMPLE STRUCTURE (4) KARAKTERISTIK



Formal aspects of managerial work are of less significance

• Informal communication is convenient & effective Ö between the chief
executive & everyone



Decision making is likewise flexible, with centralization of power
allowing for rapid response



Handling disturbances & innovating in an entrepreneurial way

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SIMPLE STRUCTURE

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MACHINE BUREAUCRACY (1)
KARAKTERISTIK



Coordinating Mechanism: Standardization of work processes Ö for
coordination, little mutual adjustment in the operating core



Key Part of Organization: Technostructure



Main Design Parameters:
ƒ
ƒ
ƒ
ƒ
ƒ

Behavior formalization
Vertical & horizontal job specialization
Usually functional grouping
Large operating unit size
Vertical centralization & limited horizontal decentralization, action planning

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MACHINE BUREAUCRACY (2)
KARAKTERISTIK

• Situational Factors:
ƒ Old (mature organization), large enough to have the volume of operating
work needed for repetition and standardization

ƒ Regulating, nonautomated technical system, routinize work
ƒ Simple, stable environment Ö extremely simple & almost perfectly
stable work

ƒ External control
ƒ Not fasionable

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MACHINE BUREAUCRACY (3)
KARAKTERISTIK



Operating tasks are simple & repetitive Ö a minimum of skill & little training



The use of direct supervison by first line managers is limited by the fact
standardization handles most of the coordination



Tight regulation of the operating work



Mass production firm, white collar bureaucracies

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MACHINE BUREAUCRACY (4)
KARAKTERISTIK



Tasks of middle line managers:
ƒ To handle the disturbances that arise among the highly specialized
workers of the operating core
ƒ To work in a liaison role with the analysts of the technostructure to
incorporate their standards down into operating units
ƒ To support the vertical flows in the structure Ö the aggregation of the
feedback information up the hierarchy and the elaboration of the action
plans that come back down

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MACHINE BUREAUCRACY

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MACHINE BUREAUCRACY
CONTOH ORGANIGRAM

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PROFESSIONAL BUREAUCRACY (1)

KARAKTERISTIK

• Coordinating Mechanism: Standardization of skills
• Key Part of Organization: Operating core
• Main Design Parameters:
ƒ Training
ƒ Horizontal job specialization
ƒ Vertical & horizontal decentralization

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PROFESSIONAL BUREAUCRACY (2)

KARAKTERISTIK

• Situational Factors:
ƒ
ƒ
ƒ
ƒ

Complex
Stable environment
Non-regulating, non-sophisticated technical system
Fashionable

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PROFESSIONAL BUREAUCRACY

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PROFESSIONAL BUREAUCRACY

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PROFESSIONAL BUREAUCRACY

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DIVISIONALIZED FORM (1) KARAKTERISTIK

• Coordinating Mechanism: Standardization of outputs
• Key Part of Organization: Middle line
• Main Design Parameters:
ƒ Market grouping
ƒ Performance control system
ƒ Limited vertical decentralization

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DIVISIONALIZED FORM (2) KARAKTERISTIK

• Situational Factors:
ƒ
ƒ
ƒ
ƒ

Diversified markets (particulary products or services)
Old, large
Power needs of middle managers
Fashionable

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DIVISIONALIZED FORM

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DIVISIONALIZED FORM

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DIVISIONALIZED FORM

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DIVISIONALIZED FORM

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DIVISIONALIZED FORM

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ADHOCRACY (1)
KARAKTERISTIK



Coordinating Mechanism: Mutual adjustment



Key Part of Organization:
ƒ Support staff (in the Administrative Adhocracy, together with the Operating
Core in the Operating Adhocracy)



Main Design Parameters:
ƒ
ƒ
ƒ
ƒ
ƒ

Liaison devices
Organic structure
Selective decentralization
Horizontal job specialization, training
Functional & market grouping concurrently

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ADHOCRACY (2)
KARAKTERISTIK

• Situational Factors:
ƒ
ƒ
ƒ
ƒ

Complex
Dynamics (sometimes disparate) environment
Young (especially Operating Adhocracy)
Sophisticated & often automated technical system (in the Administrative
Adhocracy)
ƒ Fashionable

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ADHOCRACY

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ADHOCRACY

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ADHOCRACY

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DIMENSI ORGANISASI

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DIMENSI ORGANISASI

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