Loyalitas konsumen ditinjau dari persepsi konsumen mengenai harga, kualitas produk dan kualitas pelayanan dari SMILE Photo Studio - Widya Mandala Catholic University Surabaya Repository
LAMPIRAN
Data Mentah Persepsi mengenai Harga
~
5
41
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
42
F
44
43
F
F
45
2
2
2
2
3
2
2
1
2
2
1
1
1
1
2
2
2
1
1
1
4
2
1
2
1
2
2
2
2
2
1
1
2
2
2
2
2
2
2
1
1
2
2
1
2
2
1
3
1
1
2
2
2
3
2
1
2
1
1
3
2
2
1
3
2
2
1
2
2
3
2
2
1
2
2
3
2
2
2
1
3
1
2
1
1
1
2
4
1
1
2
1
1
2
2
2
1
1
1
2
2
2
2
2
2
2
2
3
2
2
2
4
1
1
1
1
1
2
1
2
1
2
1
2
1
1
2
2
1
1
2
2
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1
2
2
2
2
2
2
2
1
2
2
2
2
2
2
1
2
2
2
1
2
2
2
2
2
2
2
3
2
2
47
46
2
2
1
2
2
2
1
2
2
2
2
3
1
1
2
2
2
1
1
2
2
2
3
2
2
1
2
2
1
2
2
2
1
2
1
1
2
2
2
2
2
1
1
1
2
1
1
2
2
2
1
2
2
2
1
1
1
2
2
1
2
2
2
3
1
2
2
1
1
1
1
2
2
2
1
2
1
2
2
2
1
2
2
2
2
2
2
2
TOT.
71
48
2
1
1
2
2
2
2
2
1
2
2
2
2
4
2
2
2
2
2
2
2
1
2
2
2
2
2
2
2
1
1
1
1
2
2
2
2
1
3
1
2
2
2
2
2
1
2
1
1
1
2
1
1
2
2
2
3
2
2
2
3
2
2
1
2
2
2
2
2
1
2
2
1
2
1
1
2
1
2
1
2
3
3
2
2
2
2
2
2
1
2
2
2
2
2
2
2
1
1
2
2
1
2
2
1
2
15
18
15
18
19
15
12
16
17
16
15
14
9
15
15
15
17
14
17
16
20
19
17
16
15
15
16
16
15
15
15
15
14
18
15
16
17
19
15
16
17
15
15
1
2
1
16
2
2
2
4
1
1
1
1
1
2
2
2
1
2
2
2
2
2
1
1
2
2
1
~
Lanjutan Data Mentah Persepsi mengenai Harga
.
41
45
46
47
48
49
42
51
52
53
54
55
56
57
58
59
2
2
1
2
1
2
1
2
1
2
2
1
2
2
1
60
2
61
62
63
64
65
66
67
68
69
70
1
1
2
1
1
2
1
2
2
1
50
43
2
2
2
2
3
2
1
2
2
2
2
3
1
2
2
1
2
2
3
1
2
1
2
1
2
2
1
2
1
3
2
1
2
1
2
4
1
1
1
2
2
1
3
1
2
1
1
1
2
2
1
2
F
F
44
45
2
4
2
2
1
2
1
2
2
2
1
2
2
2
2
2
2
3
2
2
2
2
2
2
2
1
F
47
46
2
4
2
3
2
2
2
1
1
2
2
2
2
1
2
1
1
2
2
1
2
1
2
3
2
2
2
2
2
2
1
2
2
1
2
3
2
2
2
2
2
2
1
2
1
2
2
3
2
2
1
1
1
1
2
2
2
2
2
2
2
2
2
2
2
2
2
1
1
2
4
1
3
2
2
1
1
1
TOT.
71
48
2
2
2
1
2
2
3
2
2
2
2
2
2
2
1
1
3
2
2
1
2
1
2
1
2
1
2
1
2
1
1
1
2
2
1
1
2
2
2
1
2
1
2
1
2
2
1
1
3
1
2
1
16
20
16
18
15
16
16
15
15
20
16
17
16
16
16
12
16
16
20
12
16
14
18
15
15
12
~
Data mentah persepsi mengenai kualitas produk
F
.
26
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
2
3
3
1
3
3
2
2
2
3
1
4
1
3
3
3
3
3
2
2
3
2
2
1
2
3
3
2
2
3
2
2
2
2
2
1
3
2
2
2
2
1
1
1
27
28
2
2
3
1
3
3
3
3
3
3
1
4
1
3
3
3
3
3
3
1
1
3
2
3
3
3
3
3
2
3
2
1
3
2
2
1
3
2
1
2
1
1
1
1
3
2
3
2
3
2
3
4
2
3
3
3
1
3
3
3
3
3
2
2
3
3
3
3
3
3
3
3
3
3
3
3
3
2
2
3
3
3
2
3
3
3
3
3
29
2
2
3
2
3
3
3
3
2
3
2
2
1
3
3
3
3
3
3
3
3
2
3
1
3
2
3
3
2
2
3
2
3
3
3
3
2
3
2
3
2
3
3
4
F
F
30
31
1
1
3
4
3
3
3
4
3
3
3
4
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
2
3
2
2
3
4
3
4
3
3
3
3
2
4
2
3
3
3
2
3
3
3
3
1
4
1
3
3
3
3
3
2
2
3
3
3
3
3
3
4
3
3
3
3
2
3
2
2
2
3
3
3
3
3
2
2
2
F
F
32
33
3
3
3
3
3
2
2
2
3
3
1
4
1
3
3
2
3
3
3
3
3
2
3
3
3
2
2
3
2
3
2
3
3
3
3
3
3
2
2
2
2
3
3
3
F
35
34
3
3
2
3
3
3
3
1
3
3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
2
3
3
3
3
4
3
3
2
3
3
3
4
3
3
3
3
3
3
2
3
3
3
2
3
3
3
2
3
2
2
1
2
3
3
3
3
2
3
3
2
3
3
1
2
2
3
3
2
2
4
3
3
2
2
2
3
4
2
2
3
2
3
2
37
36
38
2
1
1
2
4
3
1
2
2
2
1
2
2
1
3
1
3
3
3
3
3
3
3
3
3
2
2
2
3
2
2
2
3
2
2
2
2
2
1
3
3
3
2
1
1
1
3
1
2
1
1
2
2
2
2
3
3
3
3
2
2
1
3
3
3
3
3
2
3
3
3
3
2
3
2
3
3
3
2
2
3
2
3
3
1
2
3
3
2
F
F
39
40
TOT.
3
2
3
3
3
2
3
2
3
3
3
3
2
2
3
2
3
2
2
4
3
3
3
4
3
1
3
3
3
2
3
4
3
3
3
4
1
1
3
3
2
3
3
2
2
3
3
2
2
3
3
3
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
3
3
3
2
2
1
3
3
3
3
3
1
3
3
3
3
3
3
3
3
1
2
4
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
4
3
4
3
3
3
4
4
2
3
4
3
3
3
3
3
3
3
3
3
3
4
4
3
4
3
3
3
4
3
4
3
3
3
4
4
3
3
3
4
4
4
4
3
1
2
3
3
2
1
3
3
3
2
3
3
3
2
1
2
2
35
35
43
37
42
37
41
43
41
43
32
50
24
44
45
43
45
45
36
38
44
41
42
38
40
43
42
41
39
47
39
37
40
37
37
34
47
41
39
39
35
34
35
38
Lanjutan data mentah persepsi mengenai kualitas produk
~
F
s
26
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
3
2
3
3
3
2
2
3
3
2
2
3
2
4
2
4
3
2
2
3
3
3
3
2
2
3
27
3
3
3
3
3
3
3
3
3
4
2
2
1
4
1
4
2
3
3
3
2
2
3
3
3
3
28
3
2
3
3
3
3
3
2
3
4
3
3
4
2
2
2
4
3
2
3
2
2
3
3
2
4
29
2
3
3
3
2
3
3
2
3
3
3
3
2
3
1
3
1
3
1
2
2
2
2
4
2
3
F
F
F
F
30
31
32
33
3
3
2
2
4
3
3
3
3
3
3
3
3
2
2
2
3
4
3
3
3
3
3
4
3
3
3
3
3
3
4
3
3
4
3
4
2
3
2
3
3
3
2
3
3
3
3
3
3
3
3
3
3
2
3
3
2
2
2
2
2
3
3
3
2
3
2
3
2
2
3
3
2
3
3
2
3
2
3
3
3
3
3
3
3
3
3
4
3
3
1
3
4
3
3
4
2
3
1
4
3
3
3
4
34
3
2
2
2
2
2
2
4
2
2
2
2
4
1
2
2
2
1
3
3
3
2
3
2
2
3
35
3
1
2
2
3
3
3
4
3
4
3
2
3
1
1
2
2
2
2
3
2
2
3
3
2
2
36
3
2
3
3
1
2
2
4
2
3
2
2
3
1
3
2
3
2
2
3
3
3
3
3
2
3
37
3
1
3
3
3
3
3
4
3
4
2
3
3
3
1
2
3
3
2
3
3
4
3
3
3
3
F
F
F
38
39
40
3
3
3
3
4
2
4
3
3
3
2
3
1
2
3
3
2
3
4
3
3
3
3
2
2
3
3
3
3
3
3
3
4
3
3
4
3
2
3
2
4
2
3
2
4
3
3
2
3
4
2
4
3
2
3
3
3
3
4
4
3
3
3
3
3
3
4
2
4
3
4
3
4
2
3
3
4
4
TOT.
44
35
42
42
43
40
44
48
42
50
38
40
37
37
35
39
39
40
40
44
39
40
44
44
38
47
a mentah persepsi mengenai kualitas pelayanan
~.
1
2
3
l
5
5
;
l
)
0
1
2
3
4
5
6
7
8
9
0
1
2
3
~
5
5
'1
l
)
)
L
!
l
I
;
;
'
I
I
)
~
:
.
F F F
1 2 3 4
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
3
4
4
3
3
3
3
3
3
3
4
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
3
3
4
3
3
3
3
4
4
3
2
2
3
3
3
3
3
3
3
3
3
3
3
3
2
2
2
3
3
3
3
4
2
2
4
3
2
3
4
3
3
3
3
4
3
3
3
2
3
3
2
3
3
3
3
4
3
3
1
3
2
2
3
3
3
3
3
3
3
3
1
3
3
3
3
2
1
3
3
2
3
2
2
2
2
2
2
2
3
3
3
3
3
3
2
3
3
2
3
3
3
3
3
3
3
2
2
3
3
2
3
3
2
2
1
2
3
2
2
2
4
2
1
F F
5 6 7
4
2
3
2
3
2
3
3
3
3
3
4
2
3
3
2
3
3
2
3
3
3
3
3
3
3
2
3
3
3
3
1
3
3
3
1
3
3
3
3
2
1
3
3
4
3
3
1
3
2
2
3
3
3
3
4
2
3
3
3
3
3
2
2
4
3
4
3
3
4
3
3
3
4
2
2
3
3
3
1
3
3
3
2
3
1
1
3
2
1
2
1
3
2
2
1
2
2
2
3
3
3
3
2
3
3
2
3
3
3
3
3
3
3
3
3
3
3
2
3
3
2
2
1
2
3
2
2
1
1
2
1
8
3
1
2
2
2
2
3
3
1
2
2
2
2
3
2
3
3
3
2
2
1
2
3
3
2
2
1
2
1
1
3
2
3
2
2
2
1
2
2
3
2
2
3
1
F
F
F F F F
F F
F
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
3
1
3
2
3
2
2
2
3
3
3
3
2
3
3
2
2
2
3
3
3
3
3
2
2
3
3
3
3
4
3
3
2
3
3
2
4
3
4
3
2
2
3
3
3 2
3 3
3 3
2 2
3 3
2 2
2 3
4 3
3 4
3 3
3 2
3 4
2 3
3 3
3 3
2 3
3 3
3 3
3 3
3 3
3 4
3 3
3 3
2 3
3 3
3 3
3 3
2 3
3 3
3 4
3 3
3 3
3 3
3 3
3 3
2 2
3 4
3 3
4 1
3 3
2 1
2 2
3 2
3 2
3
3
3
3
3
3
2
2
3
3
3
3
2
3
3
3
3
3
3
3
3
3
2
2
3
3
3
2
3
4
3
3
2
3
3
3
4
3
4
3
3
3
2
3
2
4
3
1
3
2
2
2
3
3
2
3
2
3
3
2
3
3
2
3
3
3
3
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
2
2
3
3
2
2
2
2
3
2
3
2
2
2
3
2
3
2
2
3
3
2
3
3
2
3
2
3
4
2
3
3
3
3
3
4
3
2
2
3
3
2
4
3
4
3
2
2
3
4
4
3
3
2
3
3
3
3
3
3
3
3
2
3
3
2
1
3
3
3
3
3
2
2
3
2
2
3
2
3
3
2
2
3
3
3
3
3
2
3
3
3
3
3
2
3
3
2
3
3
2
3
2
2
3
3
3
4
3
2
3
4
3
3
3
3
3
3
4
3
3
3
2
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
4
3
3
3
2
3
3
3
3
3
2
2
3
3
4
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
2
2
3
2
2
2
3
3
3
3
2
4
2
3
3
2
3
3
2
3
1
2
3
2
3
3
3
2
2
3
3
3
3
3
3
3
3
3
4
3
2
3
2
2
4
3
2
4
2
2
3
3
3
2
2
3
3
3
3
3
3
3
3
3
3
3
4
1
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
4
1
3
3
3
3
2
2
3
.3
3
4
3
3
3
3
3
3
2
3
3
3
3
1
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
2
4
3
3
3
2
2
2
2
3
3
3
2
3
2
3
3
3
3
3
3
3
1
3
2
3
3
3
3
3
3
3
3
2
2
3
3
3
3
3
2
3
2
3
1
3
2
3
2
2
2
3
3
2
3
1
3
3
2
2
1
3
3
3
2
3
3
3
3
2
2
1
3
3
2
3
3
2
2
3
3
4
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
3
2
1
2
2
3
3
3
2
3
2
4
4
2
3
3
4
2
3
2
2
3
3
2
2
3
3
2
3
2
3
2
3
3
3
2
3
3
3
3
2
3
2
3
2
2
2
3
3
2
2
3
2
3
3
2
3
3
3
3
3
3
3
3
2
3
3
3
3
3
2
2
2
3
3
2
3
2
2
2
3
2
3
1
3
2
3
3
4
3
3
3
2
3
3
2
3
3
2
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
TOT.
69
60
71
57
71
58
63
66
72
70
66
78
55
75
72
59
76
76
60
69
71
72
76
61
71
76
71
67
72
80
69
68
72
67
67
54
77
73
73
69
54
58
62
64
1jutan data mentah persepsi mengenai kualitas pelayanan
~
F F F
.
~5
~6
~7
~
l9
iO
i1
i2
i3
4
>5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
0
F
F
1 2 3 4 5
6
1
3
3
3
3
3
3
3
3
3
3
3
2
3
4
3
4
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
4
2
3
3
3
3
2
3
4
3
4
3
3
3
3
3
3
3
4
3
3
3
3
3
3
3
3
3
3
2
3
3
2
3
4
3
4
4
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
2
3
2
1
2
2
2
1
2
3
3
3
3
2 3
3 3
3 3
3
3
3
3
3
3
3
4
3
3
2
3
3
2
3
4
4
3
2 4
2 2
3 3
3 3
4 4
3 3
3 3
3 3
2 2
3 3
3 3
3 3
3 3
3 3
2 3
3 4
3 4
F
7
8
3
3
3
3
3
3
3
3
3
3
1
1
2
3
3
3
2
3
3
2
3
2
1
3
2
2
3
2
2
2
2
3
3
3
3
2
2
2
3
3
3
3
2
2
4
1
2
2
3
2
2 3
F
F
F
F
F
F
F
F
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
3 3
3 3
3 3
3 3
3 3
3 2
3 3
3 2
3 3
3 3
2 2
2 3
4 4
3 4
2 2
3 3
2 3
4 4
3 3
4 3
3 3
3 3
3 3
2 2
3 3
3 3
4
3
3
3
3
4
3
3
3
3
2
3
2
1
2
3
2
3
3
4
3
3
3
3
3
3
2
3
3
3
4
3
3
2
3
1
3 2
4 3
4 1
4 3
3 3
2 3
3 3
3 3
4
3
3
3
3
3
3
3
3
3
3
2
3
2
2
2
4
3
3
3
3
4
3
2
2
3
3 4
3 3
3 3
3 3
3 3
2 3
2 2
3 3
2 3
2 3
2 3
2 3
2 3
3 3
4 4
3 3
1
2
3
3
1
2
3
3
3
3
3
3
2 3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
2
3
3
4
3
3
3
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
2
2
3
4
4
4
3
4
3
4
3
4
2
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
1
1
1
2
1
2
1
3
2
3
3
2
2
2
3
3
3
3
3
3
2
3
2
3
3
3
2
3
1
2
1
2
1
4
3
3
3
3
3
3
4
3
3
3
3
3
3
4
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
4
3
3
3
2
2
2
4
3
3
2
3
3
3
3
3
1
3
3
1
3
3
3
4
3
3
3
3
2
3
4
3
3
3
3
3
2
4
3
3
3
2 2
2 2
2 2
2 1
4 2
2
2
3
3
3
3
3
3
1
1
3
3
3
3
3
3
2
3
3
3
3
3
3
2
1
1
2
3
2
3
3
3
3
4
3
3
2
2
2
3
3
4
3
3
3
2
3
3
2
2
3
3
3
3
3
3
3
3
3
2
1
2
1
2
2
2
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
TOT.
78
74
76
75
74
68
65
77
71
70
64
68
65
66
66
66
63
66
63
81
69
76
75
61
71
75
~
Data mentah loyalitas
F
y
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
F
F
F
F
F
F
F
F
F
F
F
F
49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 72 73 74
3
4
3
3
3
2
2
2
3
3
3
4
1
2
3
3
2
2
1
1
3
2
3
2
3
3
3
3
2
2
2
1
2
3
3
3
1
2
1
3
1
1
1
2
2
2
2
1
2
2
2
2
2
1
1
2
2
2
1
2
2
3
2
2
1
1
2
2
2
2
2
1
1
1
2
1
2
2
2
1
2
2
2
1
1
2
3
1
4
2
3
2
3
2
2
3
4
2
4
4
1
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
4
2
2
3
3
3
2
3
2
2
3
2
1
2
3
1
2
1
1
3
2
3
2
2
3
1
3
2
3
1
2
3
2
3
1
3
2
1
2
2
2
1 2
4 3
3 2
3 2
2 2
1 1
1 2
2 2
2 1
3
2
3
2
3
2
2
3
3
3
2
4
1
3
3
3
3
3
1
2
3
3
3
3
3
3
3
3
2
3
2
1
2
3
3
2
3
2
2
2
2
2
2
3
2
1
3
3
3
3
1
3
2
3
1
4
1
3
3
3
3
3
2
2
3
2
3
3
2
3
3
3
3
3
3
1
2
3
3
2
3
3
3
3
1
2
2
3
2
3
2
2
2
2
1
1
4
4
4
2
1
3
2
2
2
2
1
2
2
2
3
2
3
3
3
3
1
3
2
1
2
2
3
2
3
2
2
2
1
2
1
1
2
3
3
2
2
2
1
1
1
2
2
2
1
2
2
2
2
2
2
1
2
2
2
1
2
2
1
2
2
1 1
2 2
3
2
2
1
3
2
1
2
2
2
2
2
1
3
3
2
3
3
2
1
2
3
2
2
3
3
1
3
2
2
2
2
2
2
2
2
2
2
2
2
1
2
2
3
3
4
1
2
2
1
2
2
4
4
2
1
2
3
2
3
3
3
1
3
2
3
3
2
3
2
2
3
1
1
1
1
2
2
2
1
1
2
2
2
1
1
2
2
2
2
1
1
2
2
2
1
1
1
1
2
2
3
2
2
1
1
3
2
2
3
1
1
3
2
2
2
2
3
1
2
2
3
1
2
3
2
3
2
3
2
3
2
2
2
3
3
2
2
2
2
3
3
3
2
1
1
3
3
3
2
3
3
3
3
4
4
3
3
3
3
3
2
2
3
2
3
3
3
2
3
3
2
3
2
1
2
2
2
2
3
2
2
2
2
2
2
1
2
2
3
2
3
2
1
2
3
3
3
4
1
3
3
3
3
3
2
2
2
3
3
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
3
2
2
2
2
2
3
3
3
2
3
2
3
3
3
3
2
4
1
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
2
3
2
2
1
3
2
2
2
2
4
3
2
2
3
2
1
2
1
3
4
4
1
2
2
2
2
2
1
1
3
2
3
2
2
2
2
3
2
1
2
2
2
2
2
1
2
2
3
4
3
2
3
3
3
3
3
3
1
3
1
3
3
3
3
3
1
2
3
3
4
3
3
3
3
2
3
4
2
3
3
3
2
3
3
1
3
2
3
2
3
1
3
3
3
3
3
1
2
3
2
3
3
3
3
3
2
2
4
2
1
1
1
1
2
2
2
2
4
2
2
2
3
1
4
2
2
2
1
1
1
1
1
1
1
3
3
3
3
2
1
1
4
3
1
3
3
1
3
3
3
2
2
2
2
1
3
3
2
3
3
2
2
3
2
2
3
2
3
3
3
2
2
2
2
4
3
3
1
1
3
2
2
2
2
2
1
3
1
1
3
3
2
3
3
1
3
3
2
2
3
1
2
2
3
3
3
1
1
3
2
2
3
3
3
2
3
2
3
2
2
3
2
2
2
3
2
2
2
2
2
2
1 2
2
2
2
1
2
2
1
2
3
3
2
4
1
2
2
2
2
2
2
2
2
3
2
3
2
2
2
2
2
4
2
1
2
2
2
2
4
2
2
2
1
2
3
2
2
3
3
3
4
1
1
3
3
2
3
1
3
2
2
3
3
2
2
3
3
3
1
3
3
2
3
2
4
2
3
3
2
2
2
4
3
3
2
2
2
3
3
4
2
3
2
2
3
1 1
2 2
3 3
3 2
2 1
4 3
1 4
3 3
3 2
3 3
3 3
3 3
1 3
1 2
3 3
2 3
4 3
2 3
3 3
3 3
3 3
2 3
2 3
3 3
2 2
2 2
2 3
2 3
2 3
1 2
3 3
1 2
1 2
2 2
3 1
1 2
1 2
3
3
3
4
3
2
2
2
TOT.
1
3
2
2
3
3
1
2
2
3
3
4
1
3
3
3
3
3
1
1
3
2
4
3
3
3
4
2
2
3
2
1
2
2
2
1
2
2
1
3
2
1
2
2
3
3
4
1
2
2
3
2
2
1
1
2
2
4
1
1
1
74
56
66
69
65
65
56
69
50
39
57
56
57
40
69
53
53
50
43
40
45
1
44
1
2
2
4
2
2
3
1
1
2
2
2
1 1
3 3
2 2
2 2
2 1
3 1
1
2
63
62
66
52
68
56
33
57
65
66
62
78
31
67
63
66
65
65
45
39
65
60
~
Lanjutan data mentah loyalitas
y
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
F
F F
F
F F F F
F
F F
F F
49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 72 73 74
3
4
3
3
3
2
4
3
3
3
2
3
4
4
2
2
3
1
3
3
4
2
2
4
2
2
3
3
3
4
2 3
2 3
1 3
2 2
1 3
2 4
2 3
2 3
2 3
2 2
1 3
1 3
2 3
3 2
3
2
2
2
2
3
3
1
3
1
2
3
2
2
2
3
3
2
2
2
3
2
3
3
1
1
2
1
2
2
3
3
3
2
2
2
1
1
1
3
3
3
2
2
2
2
4
3
3
3
3
3
4
4
3
4
3
3
2
2
3
3
3
3
3
3
1
3
3
3
2
3
3
3
3
3
3
3
4
3
3
4
2
3
3
3
2
3
3
3
2
3
2
2
3
3
3
2
4
2
3
2
2
3
4
3
2
3
2
3
3
3
2
1
1
1
2
3
4
3
3
2
1
3
3
2
2
2
2
2
2
3
2
3
2
2
2
2
1
1
2
2
1
2
2
1
3 3
2 1
2 1
2 1
2 1
2 2
3 1
3 2
3 2
2 2
2 2
2 1
3 2
3 2
4 3
2 2
3 2
4 4
3 3
2 2
1 2
2 2
2
2
2
2
1
3
1
2
1
2
2
2
3
2
4
3 3
3 4
2
3 3
2
3 3
2
3 4
2
3 2
3
3 3
1
4 4
2 3 3 3
2 4 3 3
2 2 2 2
3 3 3 2
3 3 2 3
2 2 3 3
3 3 4 4
2 3 2 3
3 1 2 3
3 2 3 4
2 3 4 4
3 3 4 3
2 2 2 3
1 3 3 3
3 2 3 3
3 2 2 3
2 4 3 3
2 2 3 2
4
4
4
4
3
4
4
4
2
4 4 3
3 3 3
2 3 3 3
2 3 3 3
2 3 3 3
2 3 3 3
3 3 3 4
2 4 3 4
2 3 3 3
2 3 3 3
2 2 2 2
2 3 3 3
2 2 1 2
3 1 1 4
3 2 2 3
3 2 2 3
3 2 2 2
3 2 2 3
3 2 2 3
3 3 4 2
2 2 3 3
2 3 2 3
2 3 2 2
2 2 3 2
2 2 2 3
2 3 3 3
2
1
1
2
1
3
1
2
3
1
2
2
3
3
3
3
3
3
3
2
3
3
4
2
3
2
2
2
3
2
2
2
4
3
2
2
2
2
2
1
2
2
2
3
2
3
4
3
2
2
2
2
2
4
3
3
4
3
3
4
3
3
4
3
3
3
2
3
3
2
2
3
3
3
3
3
3
3
TOT.
3
3
2
2
3
3
3
4
4
3
3
4
3
3
3
3
3
3
4
3
3
2
2
4
4
3
3
2
2
4
4
3
3
2
68
3
2
2
2
70
53
3
3
3
3
4
3
1
3
3
4
2
2
2
2
3
61
61
67
2
60
3
3
3
3
2
1
1
3
58
2
63
71
3
2
3
3
2
2
3
1
4
3
2
4
3
3
4
2
2
2
3
1
2
2
1
2
2
2
2
2
2
81
67
66
66
63
64
76
79
64
64
3
3
60
2
2
56
2
2
60
2
2
3
1
1
56
55
57
2
~
Data sahih persepsi mengenai kualitas produk
F
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
26
27
31
32
33
34
35
36
37
38
39
40
41
42
43
2
3
3
1
3
3
2
2
2
3
1
4
1
3
3
3
3
3
2
2
3
2
2
1
2
3
3
2
2
3
2
2
2
2
2
1
3
2
2
2
2
1
1
2
2
3
1
3
3
3
3
3
3
1
4
1
3
3
3
3
3
3
1
1
3
2
3
3
3
3
3
2
3
2
1
3
2
2
1
3
2
1
2
1
1
1
44
1
1
22
23
24
25
26
27
28
29
30
F
31
35
4
2
3
3
3
2
3
3
3
3
1
4
1
3
3
3
3
3
2
2
3
3
3
3
3
3
4
3
3
3
3
2
3
2
2
2
3
3
3
3
3
2
2
2
36
1
1
2
2
2
2
3
3
3
3
2
2
1
3
3
3
3
3
2
3
3
3
3
2
3
2
3
3
3
2
2
3
2
3
3
1
2
3
3
2
2
1
1
3
37
2
4
3
1
2
2
2
1
2
2
1
3
1
3
3
3
3
3
3
3
3
3
2
2
2
3
2
2
2
3
2
2
2
2
2
1
3
3
3
2
1
1
1
1
38
3
2
3
3
3
2
3
2
3
3
3
3
1
3
3
2
3
3
2
2
3
3
2
2
3
3
1
2
3
3
2
1
3
3
3
2
3
3
3
2
1
2
2
2
TOT.
2
2
3
2
3
2
2
4
3
3
3
4
1
3
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
3
3
3
2
2
1
3
3
3
3
3
1
3
3
16
16
20
13
19
16
18
18
19
20
12
24
7
21
21
20
21
21
16
16
19
20
17
16
18
20
19
18
18
20
16
14
18
16
16
9
20
19
18
16
13
9
11
13
~
Lanjutan data sahih persepsi mengenai kualitas produk
.
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
26
F
31
27
2
3
3
3
2
2
3
3
2
2
3
2
4
2
4
3
2
2
3
3
3
3
2
2
3
35
36
3
3
3
3
3
3
3
3
3
3
4
3
3
4
1
2
2
3
3
3
4
3
4
2
2
1
4
1
4
2
3
3
3
2
2
3
4
2
3
2
3
3
3
2
3
3
3
3
3
3
3
3
3
3
4
3
2
3
1
1
2
2
2
2
3
2
2
3
3
2
2
3
3
3
3
F
38
37
2
3
3
1
2
2
4
2
3
2
2
3
1
3
2
3
2
2
3
3
3
3
3
2
3
1
3
3
3
3
3
4
3
4
2
3
3
3
1
2
3
3
2
3
3
4
3
3
3
3
TOT.
3
3
3
4
2
4
3
3
3
2
3
1
2
3
3
2
3
4
3
3
3
3
2
2
3
15
20
20
21
18
20
25
20
24
15
18
15
18
14
20
17
18
18
21
19
20
21
19
17
20
~
Data sahih persepsi mengenai kualitas pelayanan
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
4
F
F
5
6
F
7
9
10 11
41
42
43
2
3
2
2
2
2
2
2
2
3
3
3
3
3
3
2
3
3
2
3
3
3
3
3
3
3
2
2
3
3
2
3
3
2
2
1
2
3
2
2
2
4
2
4
2
3
2
3
2
3
3
3
3
3
4
2
3
3
2
3
3
2
3
3
3
3
3
3
3
2
3
3
3
3
1
3
3
3
1
3
3
3
3
2
1
3
4
3
3
1
3
2
2
3
3
3
3
4
2
3
3
3
3
3
2
2
4
3
4
3
3
4
3
3
3
4
2
2
3
3
3
1
3
3
3
2
3
1
1
2
1
2
1
3
2
2
1
2
2
2
3
3
3
3
2
3
3
2
3
3
3
3
3
3
3
3
3
3
3
2
3
3
2
2
1
2
3
2
2
1
1
2
3
1
3
2
3
2
2
2
3
3
3
3
2
3
3
2
2
2
3
3
3
3
3
2
2
3
3
3
3
4
3
3
2
3
3
2
4
3
4
3
2
2
3
3
3
3
2
3
2
2
4
3
3
3
3
2
3
3
2
3
3
3
3
3
3
3
2
3
3
3
2
3
3
3
3
3
3
3
2
3
3
4
3
2
2
3
44
1
3
3
1
3
3
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
2
3
3
2
3
2
3
3
4
3
2
4
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
3
3
4
3
3
3
3
3
2
4
3
1
3
1
2
2
2
F
F
14 15 16
13
F
F
18
20
24
22
2
4
3
1
3
2
2
2
3
3
2
3
2
3
3
2
3
3
2
3
3
3
3
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
2
2
3
3
2
2
2
3
2
3
2
2
2
3
2
3
2
2
3
3
2
3
3
2
3
2
3
4
2
3
3
3
3
3
4
3
2
2
3
3
2
4
3
4
3
2
2
3
4
3
3
2
3
3
3
3
3
3
3
3
2
3
3
2
3
3
2
3
2
2
3
3
3
4
3
2
3
4
3
3
3
3
3
3
4
3
3
3
2
3
3
3
3
3
3
3
2
2
3
2
2
3
2
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
4
3
3
3
2
3
3
2
2
3
2
2
2
3
3
3
3
2
4
2
3
3
2
3
3
2
3
1
2
3
2
3
3
3
2
2
3
3
3
3
3
3
3
3
3
4
3
2
3
2
4
1
3
3
3
3
2
2
3
3
3
4
3
3
3
3
3
3
2
3
3
3
3
1
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
1
3
2
3
2
2
2
3
3
2
3
1
3
3
2
3
3
2
2
3
3
4
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
3
2
1
2
2
2
4
2
3
2
3
2
1
25
2
1
3
3
3
2
3
3
3
3
2
2
TOT.
3
3
2
3
3
2
3
3
3
3
3
3
3
3
2
3
3
3
3
3
2
2
2
3
3
2
3
2
2
2
3
2
3
1
3
2
3
3
4
3
3
3
2
3
3
2
3
3
2
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
2
3
1
43
35
46
31
46
35
38
40
48
45
41
51
34
48
48
35
47
47
36
46
46
46
51
39
47
50
47
43
47
54
43
42
46
43
43
33
51
48
46
43
32
37
38
39
~
Lanjutan data sahih persepsi mengenai kualitas pelayanan
0
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
4
3
3
3
3
3
2
3
3
3
2
3
2
1
2
2
2
1
2
3
3
3
3
3
3
3
F
F
5
6
3
3
3
3
3
3
4
3
2
2
3
3
4
3
3
3
2
3
3
3
3
3
2
3
3
2
3
3
2
3
4
4
3
4
2
3
3
4
3
3
3
2
3
3
3
3
3
3
4
4
F
7
9
3
3
3
3
1
2
3
3
3
2
3
3
2
3
2
2
2
2
3
3
3
3
2
2
2
3
3
3
3
3
3
3
3
3
2
2
4
3
2
3
2
4
3
4
3
3
3
2
3
3
10 11
3
3
3
3
2
3
2
3
3
2
3
4
4
2
3
3
4
3
3
3
3
3
2
3
3
3
3
3
3
4
3
3
3
3
2
3
2
1
2
3
2
2
3
4
4
4
3
2
3
3
F
F
F
13 14 15 16 18
3
3
3
3
3
3
3
3
3
3
2
3
2
2
2
4
3
3
3
3
4
3
2
2
3
3
3
3
3
2
2
3
2
2
2
2
2
3
4
3
1
3
1
3
3
3
3
2
3
2
3
3
3
3
3
2
3
3
3
3
3
3
3
4
3
2
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
4
3
3
3
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
1
1
1
2
1
2
1
3
2
3
3
2
2
2
20
3
3
3
3
3
3
4
3
3
3
3
3
2
3
3
3
2
3
4
3
3
3
3
2
3
F
22
3
3
3
3
3
2
4
3
3
3
2
2
2
1
2
2
1
3
3
1
3
3
2
2
3
24
3
3
3
3
3
2
3
3
3
3
3
3
2
1
1
2
2
2
3
2
3
3
3
3
3
25
3
3
3
3
3
3
3
3
3
3
3
2
1
2
1
2
3
3
4
3
3
3
2
3
3
TOT.
47
48
48
47
45
43
51
47
47
39
44
43
39
38
39
37
39
40
53
45
50
48
38
44
46
1 sahih
~
loyalitas
F
F
F
F
F
F
49 50 51 52 53 54 55 56 57 58 60 61
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
3
4
3
3
3
2
2
2
3
3
3
4
1
2
3
3
2
2
1
1
3
2
3
2
3
3
3
3
2
2
2
1
2
3
3
1
2
2
2
2
2
1
1
3
3
1
2
1
3
1
1
1
2
2
2
2
1
2
2
2
2
2
1
1
2
2
2
1
2
2
3
2
2
1
2
1
2
2
2
1
1
2
2
2
1
1
2
1
4
2
3
2
3
2
2
3
4
2
4
4
1
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
4
2
2
3
3
3
1
4
3
3
2
1
1
2
2
2
3
2
2
3
2
1
2
3
1
2
1
1
3
2
3
2
2
3
1
3
2
3
1
2
3
2
3
1
3
2
1
2
2
2
2
3
2
2
2
1
2
2
1
3 2
2 1
3 3
2 3
3 3
2 3
2 1
3 3
3 2
3 3
2 1
4 4
1 1
3 3
3 3
3 3
3 3
3 3
1 2
2 2
3 3
3 2
3 3
3 3
3 2
3 3
3 3
3 3
2 3
3 3
2 3
1 1
2 2
3 3
3 3
2 2
3 3
2 3
2 3
2 3
2 1
2 2
2 2
3 3
2
3
2
2
2
2
1
1
4
4
4
2
1
3
2
2
2
2
1
2
2
2
3
2
3
3
3
3
1
3
2
1
2
2
3
2
3
2
2
2
1
2
1
1
3
2
2
1
3
2
1
2
2
2
2
2
1
3
3
2
3
3
2
1
2
3
2
2
3
3
1
3
2
2
2
2
2
2
2
2
2
2
2
2
1
2
2
1
2
3
3
2
2
2
1 1
2 1
2 1
4 2
4 2
2 2
1 1
2 2
3 2
2 2
3 2
3 2
3 2
1 1
3 2
2 2
3 2
3 1
2 2
3 2
2 1
2 2
3 2
1 1
2 2
1 1
2 2
2 2
2 2
1 1
1 1
2 2
2 2
2 2
1 1
1 1
2 1
1 1
3
3
4
1
2
2
2
1
1
3
3
3
2
3
3
3
3
4
4
3
3
3
3
3
2
2
3
2
3
3
3
2
3
3
2
3
2
1
2
2
2
2
3
2
2
2
2
2
2
1
2
2
3
2
3
2
1
2
3
3
3
4
1
3
3
3
3
3
2
2
2
3
3
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
3
2
2
2
2
2
F
F
F
F
F
F
62 63 64 65 68 69 70 72 73 74
3
3
3
2
3
2
3
3
3
3
2
4
1
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
2
3
2
2
4
3
2
2
3
2
1
2
1
3
4
4
1
2
2
2
2
2
1
1
3
2
3
2
2
2
2
3
2
1
2
2
2
2
2
3
4
3
2
3
3
3
3
3
3
1
3
1
3
3
3
3
3
1
2
3
3
4
3
3
3
3
2
3
4
2
1
3
2
2
1
2
2
2
1
1
1
1
3
2
2
2
2
1
2
2
1
4
2
2
4
2
2
2
3
1
1
1
2
2
2
2
1
1
1
2
2
1
1
1
1
3
3
3
2
3
3
1
3
2
3
2
3
1
3
3
3
3
3
1
2
3
2
3
3
3
3
3
2
2
4
1
3
3
2
3
3
1
3
3
2
2
3
1
2
2
3
3
3
1
1
3
2
2
3
3
3
2
3
2
3
2
2
3
2
2
2
3
2
2
2
2
2
2
2
2
2
3
3
3
4
1
1
3
3
2
3
1
3
2
2
3
3
2
2
3
3
3
1
3
3
2
3
2
4
2
3
3
2
2
2
3
3
3
4
3
2
1
2
3
3
2
4
1
3
3
3
3
3
1
1
3
2
4
2
3
3
3
2
2
3
2
2
2
2
2
1
4
3
3
3
1
2
2
2
3
1
1
2
2
3
3
1
4
2
3
2
2
3
1
2
3
2
1
3
4
3
2
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
2
2
3
3
3
2
3
2
2
2
1
2
2
2
1
3
2
2
3
3
1
2
2
3
3
4
1
3
3
3
3
3
1
1
3
2
4
3
3
3
4
2
2
3
2
1
2
2
2
TOT.
1
2
2
1
3
2
1
2
2
3
3
4
1
2
2
3
2
2
1
1
2
2
4
1
2
2
4
2
2
3
1
1
2
2
2
56
55
58
46
62
52
30
48
57
60
54
70
28
59
56
59
59
59
38
34
60
52
66
50
59
61
59
58
49
60
44
1
1
3
2
2
2
3
1
1
2
3
2
2
32
51
49
50
32
60
47
47
1
44
1
1
1
1
36
32
36
37
.anjutan data sahih loyalitas
~
F
.
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
F
F
F
F
F
4
3
3
3
2
4
3
3
3
2
3
4
4
2
2
3
1
3
3
4
2
3
2
2
1
2
1
2
2
2
2
2
1
1
2
3
2
3
2
2
2
2
2 2
4 1
2 1
2 1
4
3
3
3
2
3
4
3
3
3
2
3
3
3
2
3
2
3
3
3
2
2
3
3
3
2
2
2
2
3
3
1
3
1
2
3
2
2
2
2
3
2
3
3
1
1
2
1
2
2
3
3
3
3
3
4
4
3
4
3
3
2
2
3
3
3
3
3
3
1
3
3
3
2
3
3
3
3
3
2
3
2
2
3
4
3
3
4
2
3
3
3
2
3
3
3
2
3
2
2
3
3
3
2
3
4
3
2
3
2
1
2
1
1
1
1
2
1
2
2
2
2
1
2
2
3
2
2
4
3
2
2
2
2
2
2
2
3
2
1
1
1
1
3
2
2
2
3
3
3
2
1
1
1
2
3
4
3
3
2
2
2
2
2
2
2
2
2
3
2
3
2
2
2
2
2
3
3
3
2
2
2
2 3
2 3
1 4
1 2
2 3
2 4
1 3
2 2
2 1
4
4
4
4
3
4
4
3
4
2
3
3
2
3
3
1
2
3
3
2
3
2
2
4
2
F
F
49 50 51 52 53 54 55 56 57 58 60 61
3
3
3
3
3
3
4
3
3
2
3
2
3
4
2
2
3
4
4
2
3
3
2
3
3
F
F
F
F
62 63 64 65 68 69 70 72 73 74
4
3
3
4
2
3
4
3
3
2
2
2
2
2
3
3
4
3
3
4
4
3
3
3
3
3
3
2
3
2
2
3
3
3
3
3
3
3
1
2
2
2
2
2
3
2
2
2
3
3
3
3
3
3
4
3
3
2
2
2
2
2
3
2
2
2
2
3
3
2
2
2
2
2
3
3
3
3
3
3
3
3
3
3
2
3
1
1
2
2
2
2
2
4
3
2
2
3
2
3
3
3
3
3
3
2
3
3
4
2
3
2
2
4
3
3
4
3
3
4
3
3
3
2
3
3
3
2
4
2
2
2
2
2
2
3
4
3
3
3
3
3
3
3
3
2
2
4
3
2
2
3
3
2
3
4
4
3
3
2
3
3
3
3
4
3
3
3
3
3
3
3
3
3
3
4
3
3
TOT.
3
3
2
2
59
57
2
2
56
4
4
2
3
68
2
2
2
3
4
2
2
2
2
3
2
4
3
2
2
1
4
3
3
4
2
2
2
1
3
2
3
3
2
2
1
2
2
2
3
2
2
2
1
1
2
2
2
2
2
3
1
2
1
2
60
4
4
3
3
3
1
3
3
61
2
3
3
2
72
60
64
47
56
53
53
59
53
50
56
57
64
53
50
52
49
48
50
Uji Reliability Harga
Case Processing Summary
N
Cases
Valid
%
20.0
80.0
100.0
70
Excluded'
Total
280
350
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.157
N of Items
9
Item-Total Statistics
hr41
hr42
Scale Mean if
Item Deleted
14.17
Scale
Variance if
Item Deleted
3.419
Corrected
Item-Total
Correlation
.053
3.261
3.178
.071
.048
.126
Cronbach's
Alpha if Item
Deleted
.143
.130
hr43
hr44
13.99
14.16
14.00
3.391
hr45
14.06
3.127
.172
.061
hr46
14.10
3.686
-.046
.196
hr47
hr48
14.04
14.06
3.433
3.330
.184
.107
hr71
14.17
3.622
-.005
.111
-.028
.148
.104
.189
Uji Reliability Kualitas Produk
Putaran 1
Case Processing Summary
N
Cases
Valid
Excluded'
%
70
100.0
.0
100.0
0
70
Total
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.686
N of Items
15
Item-Total Statistics
pr26
pr27
pr28
pr29
pr30
pr31
pr32
pr33
pr34
pr35
pr36
pr37
pr38
pr39
pr40
Scale Mean if
Item Deleted
37.90
37.81
37.49
37.71
Scale
Variance if
Item Deleted
15.917
15.081
17.094
18.381
37.31
37.44
37.69
37.30
37.83
37.87
37.96
37.66
37.53
37.29
37.01
18.103
15.873
18.045
18.735
17.651
15.969
16.129
16.200
16.282
17.656
19.203
Corrected
Item-Total
Correlation
.456
.488
.360
.061
.131
.601
.165
.020
.180
.443
.397
.436
.450
.217
-.070
Cronbach's
Alpha if Item
Deleted
.648
.640
.664
.699
.690
.634
.685
.700
.685
.650
.656
.652
.651
.680
.709
Uji Reliability Kualitas Produk
Putaran 2
Case Processing Summary
N
Cases
Valid
%
100.0
.0
100.0
70
0
70
Excluded'
Total
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.773
N of Items
8
Item-Total Statistics
pr26
pr27
pr28
pr31
Scale Mean if
Item Deleted
18.14
Scale
Variance if
Item Deleted
9.631
Corrected
Item-Total
Correlation
.578
Cronbach's
Alpha if Item
Deleted
.730
18.06
17.73
9.011
11.534
.583
.247
.728
.780
17.69
pr35
18.11
10.045
10.335
.628
.408
.727
.760
pr36
18.20
17.90
10.075
10.178
.447
.483
.754
.747
17.77
10.527
.430
.756
pr37
pr38
Uji Reliability Kualitas Produk
Putaran 3
Case Processing Summary
N
Cases
Valid
Excluded'
Total
70
0
70
%
100.0
.0
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.780
N of Items
7
Item-Total Statistics
pr26
pr27
pr31
pr35
pr36
pr37
pr38
Scale Mean if
Item Deleted
15.36
15.27
14.90
15.33
15.41
15.11
14.99
Scale
Variance if
Item Deleted
8.349
7.824
8.874
9.267
8.797
9.030
9.348
Corrected
Item-Total
Correlation
.610
.597
.625
.373
.468
.471
.420
Cronbach's
Alpha if Item
Deleted
.731
.733
.734
.778
.760
.759
.768
Uji Reliability Kualitas Pelayanan
Putaran 1
Case Processing Summary
N
Cases
Valid
%
70
0
70
Excluded'
Total
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.807
N of Items
25
100.0
.0
100.0
Item-Total Statistics
Scale
Variance if
Item Deleted
41.251
40.925
Corrected
Item-Total
Correlation
.035
Cronbach's
Alpha if Item
Deleted
.812
.068
.812
65.84
39.236
65.91
38.568
37.471
.267
.343
.804
66.20
.516
pl7
65.83
66.31
37.217
36.566
.422
.553
.793
.797
.790
piS
66.47
40.601
.056
.816
pl1
pl2
pl3
pl4
piS
pl6
Scale Mean if
Item Deleted
65.71
65.73
.801
pl9
65.93
37.661
.483
.794
pl10
pl11
pl12
65.66
65.86
38.994
.369
.800
36.994
39.902
.483
.202
.394
.451
.793
.807
.798
pl13
pl14
pl15
65.84
66.03
66.07
38.347
37.430
.795
.798
pl16
65.80
65.80
39.525
.420
.320
pl17
65.80
40.539
.123
.810
66.17
65.91
65.79
37.883
39.558
38.780
.384
.205
.378
.799
.808
65.96
66.21
40.592
35.388
.100
.674
.811
.782
66.04
66.13
39.578
pl24
37.650
.212
.493
.807
.794
pl25
65.93
38.038
.476
.795
pl18
pl19
pl20
pl21
pl22
pl23
38.771
.802
:799
Uji Reliability Kualitas Pelayanan
Putaran 2
Case Processing Summary
N
Cases
Valid
70
Excluded'
0
70
Total
%
100.0
.0
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Aloha
.841
N of Items
16
Item-Total Statistics
pl4
piS
pl6
Scale Mean if
Item Deleted
41.09
40.80
40.71
Scale
Variance if
Item Deleted
26.572
26.278
Corrected
Item-Total
Correlation
.383
.455
25.772
.409
Cronbach's
Alpha if Item
Deleted
.836
.832
.836
25.032
25.980
.573
.499
.825
.830
27.556
25.121
.300
.541
.840
.827
26.369
26.302
27.146
27.697
.441
.385
.393
.309
.833
.837
.836
.839
pl7
pl9
pl10
41.20
40.81
40.74
pl11
pl13
40.74
40.91
pl14
pl15
pl16
40.96
40.69
40.69
pl18
41.06
40.67
26.026
26.861
.416
.406
.835
pl20
pl22
24.004
25.927
.703
pl24
41.10
41.01
.518
.816
.829
pl25
40.81
26.037
.542
.828
.835
Uji Reliability Loyalitas
Putaran 1
Case Processing Summary
N
Cases
Valid
Excluded'
Total
%
70
140
210
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.908
N of Items
25
33.3
66.7
100.0
Item-Total Statistics
lo49
lo50
Scale Mean if
Item Deleted
57.13
Scale
Variance if
Item Deleted
99.882
Corrected
Item-Total
Correlation
.554
.442
Cronbach's
Alpha if Item
Deleted
.903
.905
57.89
104.016
lo51
56.90
100.236
.628
.902
lo52
57.59
103.956
.381
.907
lo53
56.97
99.477
.725
.900
lo54
57.01
101.782
.542
lo55
57.37
100.034
.527
.904
.904
lo56
57.64
104.146
.445
.905
lo57
57.41
101.753
.442
.906
lo58
57.87
.316
.907
lo59
57.41
105.447
108.449
.082
.911
lo60
57.00
101.797
.445
.906
lo61
57.00
100.116
.717
.901
lo62
lo63
56.90
101.396
.582
.903
57.50
101.500
.520
.904
lo64
57.13
98.201
.659
.901
lo65
57.21
98.229
.690
.900
lo66
57.03
106.521
.195
.910
106.128
.232
.909
.904
lo67
57.60
lo68
57.20
102.249
.514
lo69
56.97
103.304
.411
.906
lo70
57.17
97.333
.713
.899
lo72
57.14
103.747
57.14
97.226
.367
.689
.907
lo73
lo74
57.57
96.480
.751
.899
.900
Uji Reliability Loyalitas
Putaran 2
Case Processing Summary
N
Cases
Excluded'
140
o/o
33.3
66.7
Total
210
100.0
Valid
70
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.916
N of Items
22
Item-Total Statistics
lo49
Scale Mean if
Item Deleted
S0.20
Scale
Variance if
Item Deleted
91.409
loSO
S0.96
loS1
loS2
Corrected
Item-Total
Correlation
.S63
Cronbach's
Alpha if Item
Deleted
.912
9S.37S
.4SS
.914
49.97
91.999
.621
.911
S0.66
S0.04
9S.910
91.230
.348
.721
.916
.909
loS4
S0.09
93.413
.S40
.913
loSS
S0.44
91.816
.S20
.913
lo56
S0.71
9S.801
.431
.91S
loS7
S0.49
93.442
.436
.91S
loS3
loS8
S0.94
96.866
.318
.917
lo60
S0.07
92.8SO
.480
.914
lo61
S0.07
91.9S1
.703
.910
lo62
49.97
92.869
.S94
.912
.913
lo63
SO.S7
93.031
.S25
lo64
50.20
89.612
.681
.909
lo6S
S0.29
89.801
.703
.909
lo68
50.27
93.8S3
.513
.913
lo69
S0.04
94.882
.408
.915
lo70
S0.24
89.230
.706
.909
1072
S0.21
95.040
.382
.916
lo73
50.21
88.953
.693
.909
lo74
S0.64
88.262
.754
.908
UJI LINEARITAS
Means
Case Processing Summary
Cases
Included
N
loyalitas • produk
Percent
70
70
loyalitas • pelayanan
Excluded
100.0%
100.0%
Total
Percent
N
0
0
Percent
N
.0%
.0%
70
70
100.0%
100.0%
loyalitas * produk
Report
lovarrtas
produk
7
9
11
12
13
14
15
16
17
18
19
20
21
24
25
Total
Mean
28.00
32.00
36.00
54.00
39.67
45.50
53.67
47.20
54.67
51.67
55.29
57.86
59.88
67.00
72.00
52.73
N
Std. Deviation
1
2
1
1
3
2
3
10
3
12
7
14
8
2
1
70
.000
5.508
19.092
7.024
7.146
9.866
7.935
5.736
4.959
6.289
4.243
10.062
ANOVA Table
Sum of
Squares
loyalitas • produl Between
Groups
(Combined)
4303.058
Linearity
3821.091
Deviation from Linear 481.967
Within Groups
2682.785
Total
6985.843
df
Mean Square
14
1
13
55
69
307.361
3821.091
37.074
48.778
F
6.301
78.337
.760
Sig.
.000
.000
.697
Measures of Association
loyalitas * produk
loyalitas * pelayanan
Report
loyalitas
pelayanan
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
50
51
53
54
Total
Mean
46.00
36.00
32.00
28.00
55.33
38.00
41.00
43.50
49.33
52.50
54.00
32.00
52.75
52.00
56.33
51.75
58.56
55.71
55.50
67.00
68.50
60.00
52.73
Std. Deviation
N
1
1
1
1
3
1
2
4
6
2
1
1
8
2
3
8
9
7
2
4
2
1
70
3.512
12.728
13.026
6.772
6.364
7.978
5.657
3.512
8.892
4.065
4.680
7.778
5.292
6.364
10.062
ANOVA Table
Sum of
Squares
loyalitas * pelayana1 Between
Groups
(Combined)
4516.025
Linearity
2747.766
Deviation from Linear 1768.259
Within Groups
2469.817
Total
6985.643
Mean Square
df
21
1
20
48
69
215.049
2747.766
88.413
51.455
F
4.179
53.402
1.718
Sig.
.000
.000
.064
Measures of Association
loyalitas * pelayanan
UJI NORMALITAS
Explore
Tests of Nonnality
Kolmogorov-Smimov(a)
Statistic
produk
pelayanan
loyalitas
..
Sig.
df
.160
.142
.113
a Lllhefors S1gmficance Correction
Shapiro-Wilk
70
70
70
Statistic
.000
.001
.027
I
I
.934'
.965
.946
-~
I
df
70
70
70
Sig.
.001
.048
.004
UJI MULTICOLINEARITAS
Regression
Variables Entered/Removec!
Model
1
Variables
Entered
pelayapan,
produk
Variables
Removed
Method
Enter
a. All requested variables entered.
b. Dependent Variable: loyalitas
Model Summary
Model
R
1
R Square
Adjusted
R Square
Std. Error of
the Estimate
.572
.559
6.681
.756°
a. Predictors: (Constant), pelayanan, produk
ANOV/:f
Sum of
Squares
Model
1
Regression
Residual
Total
3994.944
2990.899
6985.643
Mean Square
df
1997.472
44.640
2
67
69
Sig.
F
.ooo•
44.746
a. Predictors: (Constant), pelayanan, produk
b. Dependent Variable: loyalitas
CoefficientS'
Unstandardized
Coefficients
Model
1
B
(Constant)
produk
pelayanan
Std. Error
4.158
1.740
.406
a. Dependent Variable: loyalitas
6.523
.329
.206
Standardized
Coefficients
Beta
Colinear~
t
.587
.219
.638
5.286
1.973
Sig.
.526
.000
.053
Tolerance
Statistics
VIF
.518
.518
1.932
1.932
Collinearity Diagnosticl
Model
Dimension
1
1
2
3
Eigenvalue
2.977
.018
.005
a. Dependent Variable: loyalitas
Condition
Index
1.000
12.978
24.004
Variance Proportions
(Constant)
.00
.39
.61
produk
.00
.55
.45
pelayanan
.00
.00
1.00
UJI HIPOTESIS
Nonparametric Correlations
Correlations
Kendall's tau_b
produk
pelayanan
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
70
.576*
Sig. (2-tailed)
.000
N
loyalitas
produk
1.000
Correlation Coefficient
Sig. (2-tailed)
N
**. Correlation is significant at the 0.01 level (2-tailed).
70
pelayanan
.576*
.000
70
1.000
loyalitas
.530*
.000
70
.479*
.000
.530*
70
.479*
.000
70
.000
70
70
1.000
70
YAYASAN WIDYA MANDALA SURABAYA
UNIVERSITAS KATOLIK WIDYA MANDALA SURABAYA
FAKULTAS PSIKOLOGI
Jl. Dinoyo 42-44, Telp. 5678478 (hunting) Ext. 161, Fax. 5610818 Surabaya- 60265
==========================================
~epad
om or
a!
29 Maret 2006
O.Ul/WM07/T/2006
: Ijin Penelitian
Yth. Pimpinan
SMILE Photo Studio
Jl. Klampis Jaya B I
Ruko Klampis Square
Surabaya
Dengan hormat kami beritahukan bahwa mahasiswa tersebut di bawah
In!:
Nama
Fakultas
Nomorpokok
Rosa Yuditta
Psikologi
7103001101
adalah mahasiswa kami yang saat ini sedang menyusun skripsi dengan
judul "Hubungan Antara Persepsi Konsumen Terhadap Harga,
Kualitas Produk, Dan Kualitas Pelayanan Dari Smile Photo
Studio, Dengan Loyalitas Konsumen".
Sehubungan dengan hal tersebut kami mohon ijin dan bantuan bagi
mahasiswa yang bersangkutan agar dapat mengadakan penelitian di
tempat yang Bapak!Ib-.; pimpin.
Atas bantuan dan kerjasama yang baik, kami ucapkan terima kas!.h.
YAYASAN WIDYA MANDALA SURABAYA
UNIVERSITAS KATOLIK WIDYA MANDALA SURABAYA
FAKULTAS PSIKOLOGI
J/. Dinoyo 42-44, Telp. 5€78478 (hunting) Ext. 161, Fax. 5610818 Surabaya- 60265
om or
a!
: 0~12
.epada
: Yth. Pimpinan
SMILE Photo Studio
JJ. Klampis Jaya BI
Ruko Klampis Square
Surabaya
/WM07!r/2006
: Ijin Pengambilan Data
29 Maret 2006
Dengan hormat kami beritahukan bahwa mahasiswa tersebut di bawah
mt:
Nama
Fakultas
Nomor pokok
Rosa Yuditta
Psikologi
7103001101
adalah mahasiswa karni yang sedang rnenyusun skripsi dengan judul
"Hubungan Antara Persepsi Konsumen Terhadap Harga, Kualitas
Produk, Dan Kualitas Pelayanan Dari Smile Photo Studio, Dengan
Loyalitas Konsumen".
Sehubungan dengan hal tersebut kami mohon ijin dan bantuan bagi
mahasiswa yang bersangkutan agar dapat mengambil data di tempat
yang Bapak!Ibu pimpin.
Atas bantuan dan kerjasama yang baik, kami ucapkan terima kasih.
SMILE PHOTO STUDIO
JI.Ruko Klampis Square B-1
Telp.(031 ).5998661 ,5926759, Fax.(031 ).5926482
Website: www.smilephotostudio.com
Email :smile@smilephotostudio.com
Surabaya,09 Juni 2006
Mcnerangkan Bahwa :
Nama
: Rosa Yuditta
Alamat
: Jl. Grogol Ill/14 Surabaya
Yang bersangkutan diatas telah melakukan penelitian dan pengambilan data terhitung
tanggal22 April 2006 sampai 23 April2006
TID
Data Mentah Persepsi mengenai Harga
~
5
41
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
42
F
44
43
F
F
45
2
2
2
2
3
2
2
1
2
2
1
1
1
1
2
2
2
1
1
1
4
2
1
2
1
2
2
2
2
2
1
1
2
2
2
2
2
2
2
1
1
2
2
1
2
2
1
3
1
1
2
2
2
3
2
1
2
1
1
3
2
2
1
3
2
2
1
2
2
3
2
2
1
2
2
3
2
2
2
1
3
1
2
1
1
1
2
4
1
1
2
1
1
2
2
2
1
1
1
2
2
2
2
2
2
2
2
3
2
2
2
4
1
1
1
1
1
2
1
2
1
2
1
2
1
1
2
2
1
1
2
2
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1
2
2
2
2
2
2
2
1
2
2
2
2
2
2
1
2
2
2
1
2
2
2
2
2
2
2
3
2
2
47
46
2
2
1
2
2
2
1
2
2
2
2
3
1
1
2
2
2
1
1
2
2
2
3
2
2
1
2
2
1
2
2
2
1
2
1
1
2
2
2
2
2
1
1
1
2
1
1
2
2
2
1
2
2
2
1
1
1
2
2
1
2
2
2
3
1
2
2
1
1
1
1
2
2
2
1
2
1
2
2
2
1
2
2
2
2
2
2
2
TOT.
71
48
2
1
1
2
2
2
2
2
1
2
2
2
2
4
2
2
2
2
2
2
2
1
2
2
2
2
2
2
2
1
1
1
1
2
2
2
2
1
3
1
2
2
2
2
2
1
2
1
1
1
2
1
1
2
2
2
3
2
2
2
3
2
2
1
2
2
2
2
2
1
2
2
1
2
1
1
2
1
2
1
2
3
3
2
2
2
2
2
2
1
2
2
2
2
2
2
2
1
1
2
2
1
2
2
1
2
15
18
15
18
19
15
12
16
17
16
15
14
9
15
15
15
17
14
17
16
20
19
17
16
15
15
16
16
15
15
15
15
14
18
15
16
17
19
15
16
17
15
15
1
2
1
16
2
2
2
4
1
1
1
1
1
2
2
2
1
2
2
2
2
2
1
1
2
2
1
~
Lanjutan Data Mentah Persepsi mengenai Harga
.
41
45
46
47
48
49
42
51
52
53
54
55
56
57
58
59
2
2
1
2
1
2
1
2
1
2
2
1
2
2
1
60
2
61
62
63
64
65
66
67
68
69
70
1
1
2
1
1
2
1
2
2
1
50
43
2
2
2
2
3
2
1
2
2
2
2
3
1
2
2
1
2
2
3
1
2
1
2
1
2
2
1
2
1
3
2
1
2
1
2
4
1
1
1
2
2
1
3
1
2
1
1
1
2
2
1
2
F
F
44
45
2
4
2
2
1
2
1
2
2
2
1
2
2
2
2
2
2
3
2
2
2
2
2
2
2
1
F
47
46
2
4
2
3
2
2
2
1
1
2
2
2
2
1
2
1
1
2
2
1
2
1
2
3
2
2
2
2
2
2
1
2
2
1
2
3
2
2
2
2
2
2
1
2
1
2
2
3
2
2
1
1
1
1
2
2
2
2
2
2
2
2
2
2
2
2
2
1
1
2
4
1
3
2
2
1
1
1
TOT.
71
48
2
2
2
1
2
2
3
2
2
2
2
2
2
2
1
1
3
2
2
1
2
1
2
1
2
1
2
1
2
1
1
1
2
2
1
1
2
2
2
1
2
1
2
1
2
2
1
1
3
1
2
1
16
20
16
18
15
16
16
15
15
20
16
17
16
16
16
12
16
16
20
12
16
14
18
15
15
12
~
Data mentah persepsi mengenai kualitas produk
F
.
26
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
2
3
3
1
3
3
2
2
2
3
1
4
1
3
3
3
3
3
2
2
3
2
2
1
2
3
3
2
2
3
2
2
2
2
2
1
3
2
2
2
2
1
1
1
27
28
2
2
3
1
3
3
3
3
3
3
1
4
1
3
3
3
3
3
3
1
1
3
2
3
3
3
3
3
2
3
2
1
3
2
2
1
3
2
1
2
1
1
1
1
3
2
3
2
3
2
3
4
2
3
3
3
1
3
3
3
3
3
2
2
3
3
3
3
3
3
3
3
3
3
3
3
3
2
2
3
3
3
2
3
3
3
3
3
29
2
2
3
2
3
3
3
3
2
3
2
2
1
3
3
3
3
3
3
3
3
2
3
1
3
2
3
3
2
2
3
2
3
3
3
3
2
3
2
3
2
3
3
4
F
F
30
31
1
1
3
4
3
3
3
4
3
3
3
4
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
2
3
2
2
3
4
3
4
3
3
3
3
2
4
2
3
3
3
2
3
3
3
3
1
4
1
3
3
3
3
3
2
2
3
3
3
3
3
3
4
3
3
3
3
2
3
2
2
2
3
3
3
3
3
2
2
2
F
F
32
33
3
3
3
3
3
2
2
2
3
3
1
4
1
3
3
2
3
3
3
3
3
2
3
3
3
2
2
3
2
3
2
3
3
3
3
3
3
2
2
2
2
3
3
3
F
35
34
3
3
2
3
3
3
3
1
3
3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
2
3
3
3
3
4
3
3
2
3
3
3
4
3
3
3
3
3
3
2
3
3
3
2
3
3
3
2
3
2
2
1
2
3
3
3
3
2
3
3
2
3
3
1
2
2
3
3
2
2
4
3
3
2
2
2
3
4
2
2
3
2
3
2
37
36
38
2
1
1
2
4
3
1
2
2
2
1
2
2
1
3
1
3
3
3
3
3
3
3
3
3
2
2
2
3
2
2
2
3
2
2
2
2
2
1
3
3
3
2
1
1
1
3
1
2
1
1
2
2
2
2
3
3
3
3
2
2
1
3
3
3
3
3
2
3
3
3
3
2
3
2
3
3
3
2
2
3
2
3
3
1
2
3
3
2
F
F
39
40
TOT.
3
2
3
3
3
2
3
2
3
3
3
3
2
2
3
2
3
2
2
4
3
3
3
4
3
1
3
3
3
2
3
4
3
3
3
4
1
1
3
3
2
3
3
2
2
3
3
2
2
3
3
3
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
3
3
3
2
2
1
3
3
3
3
3
1
3
3
3
3
3
3
3
3
1
2
4
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
4
3
4
3
3
3
4
4
2
3
4
3
3
3
3
3
3
3
3
3
3
4
4
3
4
3
3
3
4
3
4
3
3
3
4
4
3
3
3
4
4
4
4
3
1
2
3
3
2
1
3
3
3
2
3
3
3
2
1
2
2
35
35
43
37
42
37
41
43
41
43
32
50
24
44
45
43
45
45
36
38
44
41
42
38
40
43
42
41
39
47
39
37
40
37
37
34
47
41
39
39
35
34
35
38
Lanjutan data mentah persepsi mengenai kualitas produk
~
F
s
26
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
3
2
3
3
3
2
2
3
3
2
2
3
2
4
2
4
3
2
2
3
3
3
3
2
2
3
27
3
3
3
3
3
3
3
3
3
4
2
2
1
4
1
4
2
3
3
3
2
2
3
3
3
3
28
3
2
3
3
3
3
3
2
3
4
3
3
4
2
2
2
4
3
2
3
2
2
3
3
2
4
29
2
3
3
3
2
3
3
2
3
3
3
3
2
3
1
3
1
3
1
2
2
2
2
4
2
3
F
F
F
F
30
31
32
33
3
3
2
2
4
3
3
3
3
3
3
3
3
2
2
2
3
4
3
3
3
3
3
4
3
3
3
3
3
3
4
3
3
4
3
4
2
3
2
3
3
3
2
3
3
3
3
3
3
3
3
3
3
2
3
3
2
2
2
2
2
3
3
3
2
3
2
3
2
2
3
3
2
3
3
2
3
2
3
3
3
3
3
3
3
3
3
4
3
3
1
3
4
3
3
4
2
3
1
4
3
3
3
4
34
3
2
2
2
2
2
2
4
2
2
2
2
4
1
2
2
2
1
3
3
3
2
3
2
2
3
35
3
1
2
2
3
3
3
4
3
4
3
2
3
1
1
2
2
2
2
3
2
2
3
3
2
2
36
3
2
3
3
1
2
2
4
2
3
2
2
3
1
3
2
3
2
2
3
3
3
3
3
2
3
37
3
1
3
3
3
3
3
4
3
4
2
3
3
3
1
2
3
3
2
3
3
4
3
3
3
3
F
F
F
38
39
40
3
3
3
3
4
2
4
3
3
3
2
3
1
2
3
3
2
3
4
3
3
3
3
2
2
3
3
3
3
3
3
3
4
3
3
4
3
2
3
2
4
2
3
2
4
3
3
2
3
4
2
4
3
2
3
3
3
3
4
4
3
3
3
3
3
3
4
2
4
3
4
3
4
2
3
3
4
4
TOT.
44
35
42
42
43
40
44
48
42
50
38
40
37
37
35
39
39
40
40
44
39
40
44
44
38
47
a mentah persepsi mengenai kualitas pelayanan
~.
1
2
3
l
5
5
;
l
)
0
1
2
3
4
5
6
7
8
9
0
1
2
3
~
5
5
'1
l
)
)
L
!
l
I
;
;
'
I
I
)
~
:
.
F F F
1 2 3 4
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
3
4
4
3
3
3
3
3
3
3
4
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
3
3
4
3
3
3
3
4
4
3
2
2
3
3
3
3
3
3
3
3
3
3
3
3
2
2
2
3
3
3
3
4
2
2
4
3
2
3
4
3
3
3
3
4
3
3
3
2
3
3
2
3
3
3
3
4
3
3
1
3
2
2
3
3
3
3
3
3
3
3
1
3
3
3
3
2
1
3
3
2
3
2
2
2
2
2
2
2
3
3
3
3
3
3
2
3
3
2
3
3
3
3
3
3
3
2
2
3
3
2
3
3
2
2
1
2
3
2
2
2
4
2
1
F F
5 6 7
4
2
3
2
3
2
3
3
3
3
3
4
2
3
3
2
3
3
2
3
3
3
3
3
3
3
2
3
3
3
3
1
3
3
3
1
3
3
3
3
2
1
3
3
4
3
3
1
3
2
2
3
3
3
3
4
2
3
3
3
3
3
2
2
4
3
4
3
3
4
3
3
3
4
2
2
3
3
3
1
3
3
3
2
3
1
1
3
2
1
2
1
3
2
2
1
2
2
2
3
3
3
3
2
3
3
2
3
3
3
3
3
3
3
3
3
3
3
2
3
3
2
2
1
2
3
2
2
1
1
2
1
8
3
1
2
2
2
2
3
3
1
2
2
2
2
3
2
3
3
3
2
2
1
2
3
3
2
2
1
2
1
1
3
2
3
2
2
2
1
2
2
3
2
2
3
1
F
F
F F F F
F F
F
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
3
1
3
2
3
2
2
2
3
3
3
3
2
3
3
2
2
2
3
3
3
3
3
2
2
3
3
3
3
4
3
3
2
3
3
2
4
3
4
3
2
2
3
3
3 2
3 3
3 3
2 2
3 3
2 2
2 3
4 3
3 4
3 3
3 2
3 4
2 3
3 3
3 3
2 3
3 3
3 3
3 3
3 3
3 4
3 3
3 3
2 3
3 3
3 3
3 3
2 3
3 3
3 4
3 3
3 3
3 3
3 3
3 3
2 2
3 4
3 3
4 1
3 3
2 1
2 2
3 2
3 2
3
3
3
3
3
3
2
2
3
3
3
3
2
3
3
3
3
3
3
3
3
3
2
2
3
3
3
2
3
4
3
3
2
3
3
3
4
3
4
3
3
3
2
3
2
4
3
1
3
2
2
2
3
3
2
3
2
3
3
2
3
3
2
3
3
3
3
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
2
2
3
3
2
2
2
2
3
2
3
2
2
2
3
2
3
2
2
3
3
2
3
3
2
3
2
3
4
2
3
3
3
3
3
4
3
2
2
3
3
2
4
3
4
3
2
2
3
4
4
3
3
2
3
3
3
3
3
3
3
3
2
3
3
2
1
3
3
3
3
3
2
2
3
2
2
3
2
3
3
2
2
3
3
3
3
3
2
3
3
3
3
3
2
3
3
2
3
3
2
3
2
2
3
3
3
4
3
2
3
4
3
3
3
3
3
3
4
3
3
3
2
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
4
3
3
3
2
3
3
3
3
3
2
2
3
3
4
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
2
2
3
2
2
2
3
3
3
3
2
4
2
3
3
2
3
3
2
3
1
2
3
2
3
3
3
2
2
3
3
3
3
3
3
3
3
3
4
3
2
3
2
2
4
3
2
4
2
2
3
3
3
2
2
3
3
3
3
3
3
3
3
3
3
3
4
1
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
4
1
3
3
3
3
2
2
3
.3
3
4
3
3
3
3
3
3
2
3
3
3
3
1
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
2
4
3
3
3
2
2
2
2
3
3
3
2
3
2
3
3
3
3
3
3
3
1
3
2
3
3
3
3
3
3
3
3
2
2
3
3
3
3
3
2
3
2
3
1
3
2
3
2
2
2
3
3
2
3
1
3
3
2
2
1
3
3
3
2
3
3
3
3
2
2
1
3
3
2
3
3
2
2
3
3
4
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
3
2
1
2
2
3
3
3
2
3
2
4
4
2
3
3
4
2
3
2
2
3
3
2
2
3
3
2
3
2
3
2
3
3
3
2
3
3
3
3
2
3
2
3
2
2
2
3
3
2
2
3
2
3
3
2
3
3
3
3
3
3
3
3
2
3
3
3
3
3
2
2
2
3
3
2
3
2
2
2
3
2
3
1
3
2
3
3
4
3
3
3
2
3
3
2
3
3
2
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
TOT.
69
60
71
57
71
58
63
66
72
70
66
78
55
75
72
59
76
76
60
69
71
72
76
61
71
76
71
67
72
80
69
68
72
67
67
54
77
73
73
69
54
58
62
64
1jutan data mentah persepsi mengenai kualitas pelayanan
~
F F F
.
~5
~6
~7
~
l9
iO
i1
i2
i3
4
>5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
0
F
F
1 2 3 4 5
6
1
3
3
3
3
3
3
3
3
3
3
3
2
3
4
3
4
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
4
2
3
3
3
3
2
3
4
3
4
3
3
3
3
3
3
3
4
3
3
3
3
3
3
3
3
3
3
2
3
3
2
3
4
3
4
4
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
2
3
2
1
2
2
2
1
2
3
3
3
3
2 3
3 3
3 3
3
3
3
3
3
3
3
4
3
3
2
3
3
2
3
4
4
3
2 4
2 2
3 3
3 3
4 4
3 3
3 3
3 3
2 2
3 3
3 3
3 3
3 3
3 3
2 3
3 4
3 4
F
7
8
3
3
3
3
3
3
3
3
3
3
1
1
2
3
3
3
2
3
3
2
3
2
1
3
2
2
3
2
2
2
2
3
3
3
3
2
2
2
3
3
3
3
2
2
4
1
2
2
3
2
2 3
F
F
F
F
F
F
F
F
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
3 3
3 3
3 3
3 3
3 3
3 2
3 3
3 2
3 3
3 3
2 2
2 3
4 4
3 4
2 2
3 3
2 3
4 4
3 3
4 3
3 3
3 3
3 3
2 2
3 3
3 3
4
3
3
3
3
4
3
3
3
3
2
3
2
1
2
3
2
3
3
4
3
3
3
3
3
3
2
3
3
3
4
3
3
2
3
1
3 2
4 3
4 1
4 3
3 3
2 3
3 3
3 3
4
3
3
3
3
3
3
3
3
3
3
2
3
2
2
2
4
3
3
3
3
4
3
2
2
3
3 4
3 3
3 3
3 3
3 3
2 3
2 2
3 3
2 3
2 3
2 3
2 3
2 3
3 3
4 4
3 3
1
2
3
3
1
2
3
3
3
3
3
3
2 3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
2
3
3
4
3
3
3
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
2
2
3
4
4
4
3
4
3
4
3
4
2
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
1
1
1
2
1
2
1
3
2
3
3
2
2
2
3
3
3
3
3
3
2
3
2
3
3
3
2
3
1
2
1
2
1
4
3
3
3
3
3
3
4
3
3
3
3
3
3
4
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
4
3
3
3
2
2
2
4
3
3
2
3
3
3
3
3
1
3
3
1
3
3
3
4
3
3
3
3
2
3
4
3
3
3
3
3
2
4
3
3
3
2 2
2 2
2 2
2 1
4 2
2
2
3
3
3
3
3
3
1
1
3
3
3
3
3
3
2
3
3
3
3
3
3
2
1
1
2
3
2
3
3
3
3
4
3
3
2
2
2
3
3
4
3
3
3
2
3
3
2
2
3
3
3
3
3
3
3
3
3
2
1
2
1
2
2
2
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
TOT.
78
74
76
75
74
68
65
77
71
70
64
68
65
66
66
66
63
66
63
81
69
76
75
61
71
75
~
Data mentah loyalitas
F
y
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
F
F
F
F
F
F
F
F
F
F
F
F
49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 72 73 74
3
4
3
3
3
2
2
2
3
3
3
4
1
2
3
3
2
2
1
1
3
2
3
2
3
3
3
3
2
2
2
1
2
3
3
3
1
2
1
3
1
1
1
2
2
2
2
1
2
2
2
2
2
1
1
2
2
2
1
2
2
3
2
2
1
1
2
2
2
2
2
1
1
1
2
1
2
2
2
1
2
2
2
1
1
2
3
1
4
2
3
2
3
2
2
3
4
2
4
4
1
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
4
2
2
3
3
3
2
3
2
2
3
2
1
2
3
1
2
1
1
3
2
3
2
2
3
1
3
2
3
1
2
3
2
3
1
3
2
1
2
2
2
1 2
4 3
3 2
3 2
2 2
1 1
1 2
2 2
2 1
3
2
3
2
3
2
2
3
3
3
2
4
1
3
3
3
3
3
1
2
3
3
3
3
3
3
3
3
2
3
2
1
2
3
3
2
3
2
2
2
2
2
2
3
2
1
3
3
3
3
1
3
2
3
1
4
1
3
3
3
3
3
2
2
3
2
3
3
2
3
3
3
3
3
3
1
2
3
3
2
3
3
3
3
1
2
2
3
2
3
2
2
2
2
1
1
4
4
4
2
1
3
2
2
2
2
1
2
2
2
3
2
3
3
3
3
1
3
2
1
2
2
3
2
3
2
2
2
1
2
1
1
2
3
3
2
2
2
1
1
1
2
2
2
1
2
2
2
2
2
2
1
2
2
2
1
2
2
1
2
2
1 1
2 2
3
2
2
1
3
2
1
2
2
2
2
2
1
3
3
2
3
3
2
1
2
3
2
2
3
3
1
3
2
2
2
2
2
2
2
2
2
2
2
2
1
2
2
3
3
4
1
2
2
1
2
2
4
4
2
1
2
3
2
3
3
3
1
3
2
3
3
2
3
2
2
3
1
1
1
1
2
2
2
1
1
2
2
2
1
1
2
2
2
2
1
1
2
2
2
1
1
1
1
2
2
3
2
2
1
1
3
2
2
3
1
1
3
2
2
2
2
3
1
2
2
3
1
2
3
2
3
2
3
2
3
2
2
2
3
3
2
2
2
2
3
3
3
2
1
1
3
3
3
2
3
3
3
3
4
4
3
3
3
3
3
2
2
3
2
3
3
3
2
3
3
2
3
2
1
2
2
2
2
3
2
2
2
2
2
2
1
2
2
3
2
3
2
1
2
3
3
3
4
1
3
3
3
3
3
2
2
2
3
3
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
3
2
2
2
2
2
3
3
3
2
3
2
3
3
3
3
2
4
1
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
2
3
2
2
1
3
2
2
2
2
4
3
2
2
3
2
1
2
1
3
4
4
1
2
2
2
2
2
1
1
3
2
3
2
2
2
2
3
2
1
2
2
2
2
2
1
2
2
3
4
3
2
3
3
3
3
3
3
1
3
1
3
3
3
3
3
1
2
3
3
4
3
3
3
3
2
3
4
2
3
3
3
2
3
3
1
3
2
3
2
3
1
3
3
3
3
3
1
2
3
2
3
3
3
3
3
2
2
4
2
1
1
1
1
2
2
2
2
4
2
2
2
3
1
4
2
2
2
1
1
1
1
1
1
1
3
3
3
3
2
1
1
4
3
1
3
3
1
3
3
3
2
2
2
2
1
3
3
2
3
3
2
2
3
2
2
3
2
3
3
3
2
2
2
2
4
3
3
1
1
3
2
2
2
2
2
1
3
1
1
3
3
2
3
3
1
3
3
2
2
3
1
2
2
3
3
3
1
1
3
2
2
3
3
3
2
3
2
3
2
2
3
2
2
2
3
2
2
2
2
2
2
1 2
2
2
2
1
2
2
1
2
3
3
2
4
1
2
2
2
2
2
2
2
2
3
2
3
2
2
2
2
2
4
2
1
2
2
2
2
4
2
2
2
1
2
3
2
2
3
3
3
4
1
1
3
3
2
3
1
3
2
2
3
3
2
2
3
3
3
1
3
3
2
3
2
4
2
3
3
2
2
2
4
3
3
2
2
2
3
3
4
2
3
2
2
3
1 1
2 2
3 3
3 2
2 1
4 3
1 4
3 3
3 2
3 3
3 3
3 3
1 3
1 2
3 3
2 3
4 3
2 3
3 3
3 3
3 3
2 3
2 3
3 3
2 2
2 2
2 3
2 3
2 3
1 2
3 3
1 2
1 2
2 2
3 1
1 2
1 2
3
3
3
4
3
2
2
2
TOT.
1
3
2
2
3
3
1
2
2
3
3
4
1
3
3
3
3
3
1
1
3
2
4
3
3
3
4
2
2
3
2
1
2
2
2
1
2
2
1
3
2
1
2
2
3
3
4
1
2
2
3
2
2
1
1
2
2
4
1
1
1
74
56
66
69
65
65
56
69
50
39
57
56
57
40
69
53
53
50
43
40
45
1
44
1
2
2
4
2
2
3
1
1
2
2
2
1 1
3 3
2 2
2 2
2 1
3 1
1
2
63
62
66
52
68
56
33
57
65
66
62
78
31
67
63
66
65
65
45
39
65
60
~
Lanjutan data mentah loyalitas
y
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
F
F F
F
F F F F
F
F F
F F
49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 72 73 74
3
4
3
3
3
2
4
3
3
3
2
3
4
4
2
2
3
1
3
3
4
2
2
4
2
2
3
3
3
4
2 3
2 3
1 3
2 2
1 3
2 4
2 3
2 3
2 3
2 2
1 3
1 3
2 3
3 2
3
2
2
2
2
3
3
1
3
1
2
3
2
2
2
3
3
2
2
2
3
2
3
3
1
1
2
1
2
2
3
3
3
2
2
2
1
1
1
3
3
3
2
2
2
2
4
3
3
3
3
3
4
4
3
4
3
3
2
2
3
3
3
3
3
3
1
3
3
3
2
3
3
3
3
3
3
3
4
3
3
4
2
3
3
3
2
3
3
3
2
3
2
2
3
3
3
2
4
2
3
2
2
3
4
3
2
3
2
3
3
3
2
1
1
1
2
3
4
3
3
2
1
3
3
2
2
2
2
2
2
3
2
3
2
2
2
2
1
1
2
2
1
2
2
1
3 3
2 1
2 1
2 1
2 1
2 2
3 1
3 2
3 2
2 2
2 2
2 1
3 2
3 2
4 3
2 2
3 2
4 4
3 3
2 2
1 2
2 2
2
2
2
2
1
3
1
2
1
2
2
2
3
2
4
3 3
3 4
2
3 3
2
3 3
2
3 4
2
3 2
3
3 3
1
4 4
2 3 3 3
2 4 3 3
2 2 2 2
3 3 3 2
3 3 2 3
2 2 3 3
3 3 4 4
2 3 2 3
3 1 2 3
3 2 3 4
2 3 4 4
3 3 4 3
2 2 2 3
1 3 3 3
3 2 3 3
3 2 2 3
2 4 3 3
2 2 3 2
4
4
4
4
3
4
4
4
2
4 4 3
3 3 3
2 3 3 3
2 3 3 3
2 3 3 3
2 3 3 3
3 3 3 4
2 4 3 4
2 3 3 3
2 3 3 3
2 2 2 2
2 3 3 3
2 2 1 2
3 1 1 4
3 2 2 3
3 2 2 3
3 2 2 2
3 2 2 3
3 2 2 3
3 3 4 2
2 2 3 3
2 3 2 3
2 3 2 2
2 2 3 2
2 2 2 3
2 3 3 3
2
1
1
2
1
3
1
2
3
1
2
2
3
3
3
3
3
3
3
2
3
3
4
2
3
2
2
2
3
2
2
2
4
3
2
2
2
2
2
1
2
2
2
3
2
3
4
3
2
2
2
2
2
4
3
3
4
3
3
4
3
3
4
3
3
3
2
3
3
2
2
3
3
3
3
3
3
3
TOT.
3
3
2
2
3
3
3
4
4
3
3
4
3
3
3
3
3
3
4
3
3
2
2
4
4
3
3
2
2
4
4
3
3
2
68
3
2
2
2
70
53
3
3
3
3
4
3
1
3
3
4
2
2
2
2
3
61
61
67
2
60
3
3
3
3
2
1
1
3
58
2
63
71
3
2
3
3
2
2
3
1
4
3
2
4
3
3
4
2
2
2
3
1
2
2
1
2
2
2
2
2
2
81
67
66
66
63
64
76
79
64
64
3
3
60
2
2
56
2
2
60
2
2
3
1
1
56
55
57
2
~
Data sahih persepsi mengenai kualitas produk
F
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
26
27
31
32
33
34
35
36
37
38
39
40
41
42
43
2
3
3
1
3
3
2
2
2
3
1
4
1
3
3
3
3
3
2
2
3
2
2
1
2
3
3
2
2
3
2
2
2
2
2
1
3
2
2
2
2
1
1
2
2
3
1
3
3
3
3
3
3
1
4
1
3
3
3
3
3
3
1
1
3
2
3
3
3
3
3
2
3
2
1
3
2
2
1
3
2
1
2
1
1
1
44
1
1
22
23
24
25
26
27
28
29
30
F
31
35
4
2
3
3
3
2
3
3
3
3
1
4
1
3
3
3
3
3
2
2
3
3
3
3
3
3
4
3
3
3
3
2
3
2
2
2
3
3
3
3
3
2
2
2
36
1
1
2
2
2
2
3
3
3
3
2
2
1
3
3
3
3
3
2
3
3
3
3
2
3
2
3
3
3
2
2
3
2
3
3
1
2
3
3
2
2
1
1
3
37
2
4
3
1
2
2
2
1
2
2
1
3
1
3
3
3
3
3
3
3
3
3
2
2
2
3
2
2
2
3
2
2
2
2
2
1
3
3
3
2
1
1
1
1
38
3
2
3
3
3
2
3
2
3
3
3
3
1
3
3
2
3
3
2
2
3
3
2
2
3
3
1
2
3
3
2
1
3
3
3
2
3
3
3
2
1
2
2
2
TOT.
2
2
3
2
3
2
2
4
3
3
3
4
1
3
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
3
3
3
2
2
1
3
3
3
3
3
1
3
3
16
16
20
13
19
16
18
18
19
20
12
24
7
21
21
20
21
21
16
16
19
20
17
16
18
20
19
18
18
20
16
14
18
16
16
9
20
19
18
16
13
9
11
13
~
Lanjutan data sahih persepsi mengenai kualitas produk
.
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
26
F
31
27
2
3
3
3
2
2
3
3
2
2
3
2
4
2
4
3
2
2
3
3
3
3
2
2
3
35
36
3
3
3
3
3
3
3
3
3
3
4
3
3
4
1
2
2
3
3
3
4
3
4
2
2
1
4
1
4
2
3
3
3
2
2
3
4
2
3
2
3
3
3
2
3
3
3
3
3
3
3
3
3
3
4
3
2
3
1
1
2
2
2
2
3
2
2
3
3
2
2
3
3
3
3
F
38
37
2
3
3
1
2
2
4
2
3
2
2
3
1
3
2
3
2
2
3
3
3
3
3
2
3
1
3
3
3
3
3
4
3
4
2
3
3
3
1
2
3
3
2
3
3
4
3
3
3
3
TOT.
3
3
3
4
2
4
3
3
3
2
3
1
2
3
3
2
3
4
3
3
3
3
2
2
3
15
20
20
21
18
20
25
20
24
15
18
15
18
14
20
17
18
18
21
19
20
21
19
17
20
~
Data sahih persepsi mengenai kualitas pelayanan
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
4
F
F
5
6
F
7
9
10 11
41
42
43
2
3
2
2
2
2
2
2
2
3
3
3
3
3
3
2
3
3
2
3
3
3
3
3
3
3
2
2
3
3
2
3
3
2
2
1
2
3
2
2
2
4
2
4
2
3
2
3
2
3
3
3
3
3
4
2
3
3
2
3
3
2
3
3
3
3
3
3
3
2
3
3
3
3
1
3
3
3
1
3
3
3
3
2
1
3
4
3
3
1
3
2
2
3
3
3
3
4
2
3
3
3
3
3
2
2
4
3
4
3
3
4
3
3
3
4
2
2
3
3
3
1
3
3
3
2
3
1
1
2
1
2
1
3
2
2
1
2
2
2
3
3
3
3
2
3
3
2
3
3
3
3
3
3
3
3
3
3
3
2
3
3
2
2
1
2
3
2
2
1
1
2
3
1
3
2
3
2
2
2
3
3
3
3
2
3
3
2
2
2
3
3
3
3
3
2
2
3
3
3
3
4
3
3
2
3
3
2
4
3
4
3
2
2
3
3
3
3
2
3
2
2
4
3
3
3
3
2
3
3
2
3
3
3
3
3
3
3
2
3
3
3
2
3
3
3
3
3
3
3
2
3
3
4
3
2
2
3
44
1
3
3
1
3
3
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
2
3
3
2
3
2
3
3
4
3
2
4
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
3
3
4
3
3
3
3
3
2
4
3
1
3
1
2
2
2
F
F
14 15 16
13
F
F
18
20
24
22
2
4
3
1
3
2
2
2
3
3
2
3
2
3
3
2
3
3
2
3
3
3
3
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
2
2
3
3
2
2
2
3
2
3
2
2
2
3
2
3
2
2
3
3
2
3
3
2
3
2
3
4
2
3
3
3
3
3
4
3
2
2
3
3
2
4
3
4
3
2
2
3
4
3
3
2
3
3
3
3
3
3
3
3
2
3
3
2
3
3
2
3
2
2
3
3
3
4
3
2
3
4
3
3
3
3
3
3
4
3
3
3
2
3
3
3
3
3
3
3
2
2
3
2
2
3
2
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
4
3
3
3
2
3
3
2
2
3
2
2
2
3
3
3
3
2
4
2
3
3
2
3
3
2
3
1
2
3
2
3
3
3
2
2
3
3
3
3
3
3
3
3
3
4
3
2
3
2
4
1
3
3
3
3
2
2
3
3
3
4
3
3
3
3
3
3
2
3
3
3
3
1
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
1
3
2
3
2
2
2
3
3
2
3
1
3
3
2
3
3
2
2
3
3
4
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
3
2
1
2
2
2
4
2
3
2
3
2
1
25
2
1
3
3
3
2
3
3
3
3
2
2
TOT.
3
3
2
3
3
2
3
3
3
3
3
3
3
3
2
3
3
3
3
3
2
2
2
3
3
2
3
2
2
2
3
2
3
1
3
2
3
3
4
3
3
3
2
3
3
2
3
3
2
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
2
3
1
43
35
46
31
46
35
38
40
48
45
41
51
34
48
48
35
47
47
36
46
46
46
51
39
47
50
47
43
47
54
43
42
46
43
43
33
51
48
46
43
32
37
38
39
~
Lanjutan data sahih persepsi mengenai kualitas pelayanan
0
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
4
3
3
3
3
3
2
3
3
3
2
3
2
1
2
2
2
1
2
3
3
3
3
3
3
3
F
F
5
6
3
3
3
3
3
3
4
3
2
2
3
3
4
3
3
3
2
3
3
3
3
3
2
3
3
2
3
3
2
3
4
4
3
4
2
3
3
4
3
3
3
2
3
3
3
3
3
3
4
4
F
7
9
3
3
3
3
1
2
3
3
3
2
3
3
2
3
2
2
2
2
3
3
3
3
2
2
2
3
3
3
3
3
3
3
3
3
2
2
4
3
2
3
2
4
3
4
3
3
3
2
3
3
10 11
3
3
3
3
2
3
2
3
3
2
3
4
4
2
3
3
4
3
3
3
3
3
2
3
3
3
3
3
3
4
3
3
3
3
2
3
2
1
2
3
2
2
3
4
4
4
3
2
3
3
F
F
F
13 14 15 16 18
3
3
3
3
3
3
3
3
3
3
2
3
2
2
2
4
3
3
3
3
4
3
2
2
3
3
3
3
3
2
2
3
2
2
2
2
2
3
4
3
1
3
1
3
3
3
3
2
3
2
3
3
3
3
3
2
3
3
3
3
3
3
3
4
3
2
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
4
3
3
3
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
1
1
1
2
1
2
1
3
2
3
3
2
2
2
20
3
3
3
3
3
3
4
3
3
3
3
3
2
3
3
3
2
3
4
3
3
3
3
2
3
F
22
3
3
3
3
3
2
4
3
3
3
2
2
2
1
2
2
1
3
3
1
3
3
2
2
3
24
3
3
3
3
3
2
3
3
3
3
3
3
2
1
1
2
2
2
3
2
3
3
3
3
3
25
3
3
3
3
3
3
3
3
3
3
3
2
1
2
1
2
3
3
4
3
3
3
2
3
3
TOT.
47
48
48
47
45
43
51
47
47
39
44
43
39
38
39
37
39
40
53
45
50
48
38
44
46
1 sahih
~
loyalitas
F
F
F
F
F
F
49 50 51 52 53 54 55 56 57 58 60 61
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
3
4
3
3
3
2
2
2
3
3
3
4
1
2
3
3
2
2
1
1
3
2
3
2
3
3
3
3
2
2
2
1
2
3
3
1
2
2
2
2
2
1
1
3
3
1
2
1
3
1
1
1
2
2
2
2
1
2
2
2
2
2
1
1
2
2
2
1
2
2
3
2
2
1
2
1
2
2
2
1
1
2
2
2
1
1
2
1
4
2
3
2
3
2
2
3
4
2
4
4
1
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
4
2
2
3
3
3
1
4
3
3
2
1
1
2
2
2
3
2
2
3
2
1
2
3
1
2
1
1
3
2
3
2
2
3
1
3
2
3
1
2
3
2
3
1
3
2
1
2
2
2
2
3
2
2
2
1
2
2
1
3 2
2 1
3 3
2 3
3 3
2 3
2 1
3 3
3 2
3 3
2 1
4 4
1 1
3 3
3 3
3 3
3 3
3 3
1 2
2 2
3 3
3 2
3 3
3 3
3 2
3 3
3 3
3 3
2 3
3 3
2 3
1 1
2 2
3 3
3 3
2 2
3 3
2 3
2 3
2 3
2 1
2 2
2 2
3 3
2
3
2
2
2
2
1
1
4
4
4
2
1
3
2
2
2
2
1
2
2
2
3
2
3
3
3
3
1
3
2
1
2
2
3
2
3
2
2
2
1
2
1
1
3
2
2
1
3
2
1
2
2
2
2
2
1
3
3
2
3
3
2
1
2
3
2
2
3
3
1
3
2
2
2
2
2
2
2
2
2
2
2
2
1
2
2
1
2
3
3
2
2
2
1 1
2 1
2 1
4 2
4 2
2 2
1 1
2 2
3 2
2 2
3 2
3 2
3 2
1 1
3 2
2 2
3 2
3 1
2 2
3 2
2 1
2 2
3 2
1 1
2 2
1 1
2 2
2 2
2 2
1 1
1 1
2 2
2 2
2 2
1 1
1 1
2 1
1 1
3
3
4
1
2
2
2
1
1
3
3
3
2
3
3
3
3
4
4
3
3
3
3
3
2
2
3
2
3
3
3
2
3
3
2
3
2
1
2
2
2
2
3
2
2
2
2
2
2
1
2
2
3
2
3
2
1
2
3
3
3
4
1
3
3
3
3
3
2
2
2
3
3
2
3
3
3
3
3
3
2
2
3
2
2
2
3
3
3
2
2
2
2
2
F
F
F
F
F
F
62 63 64 65 68 69 70 72 73 74
3
3
3
2
3
2
3
3
3
3
2
4
1
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
2
3
2
2
4
3
2
2
3
2
1
2
1
3
4
4
1
2
2
2
2
2
1
1
3
2
3
2
2
2
2
3
2
1
2
2
2
2
2
3
4
3
2
3
3
3
3
3
3
1
3
1
3
3
3
3
3
1
2
3
3
4
3
3
3
3
2
3
4
2
1
3
2
2
1
2
2
2
1
1
1
1
3
2
2
2
2
1
2
2
1
4
2
2
4
2
2
2
3
1
1
1
2
2
2
2
1
1
1
2
2
1
1
1
1
3
3
3
2
3
3
1
3
2
3
2
3
1
3
3
3
3
3
1
2
3
2
3
3
3
3
3
2
2
4
1
3
3
2
3
3
1
3
3
2
2
3
1
2
2
3
3
3
1
1
3
2
2
3
3
3
2
3
2
3
2
2
3
2
2
2
3
2
2
2
2
2
2
2
2
2
3
3
3
4
1
1
3
3
2
3
1
3
2
2
3
3
2
2
3
3
3
1
3
3
2
3
2
4
2
3
3
2
2
2
3
3
3
4
3
2
1
2
3
3
2
4
1
3
3
3
3
3
1
1
3
2
4
2
3
3
3
2
2
3
2
2
2
2
2
1
4
3
3
3
1
2
2
2
3
1
1
2
2
3
3
1
4
2
3
2
2
3
1
2
3
2
1
3
4
3
2
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
2
2
3
3
3
2
3
2
2
2
1
2
2
2
1
3
2
2
3
3
1
2
2
3
3
4
1
3
3
3
3
3
1
1
3
2
4
3
3
3
4
2
2
3
2
1
2
2
2
TOT.
1
2
2
1
3
2
1
2
2
3
3
4
1
2
2
3
2
2
1
1
2
2
4
1
2
2
4
2
2
3
1
1
2
2
2
56
55
58
46
62
52
30
48
57
60
54
70
28
59
56
59
59
59
38
34
60
52
66
50
59
61
59
58
49
60
44
1
1
3
2
2
2
3
1
1
2
3
2
2
32
51
49
50
32
60
47
47
1
44
1
1
1
1
36
32
36
37
.anjutan data sahih loyalitas
~
F
.
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
F
F
F
F
F
4
3
3
3
2
4
3
3
3
2
3
4
4
2
2
3
1
3
3
4
2
3
2
2
1
2
1
2
2
2
2
2
1
1
2
3
2
3
2
2
2
2
2 2
4 1
2 1
2 1
4
3
3
3
2
3
4
3
3
3
2
3
3
3
2
3
2
3
3
3
2
2
3
3
3
2
2
2
2
3
3
1
3
1
2
3
2
2
2
2
3
2
3
3
1
1
2
1
2
2
3
3
3
3
3
4
4
3
4
3
3
2
2
3
3
3
3
3
3
1
3
3
3
2
3
3
3
3
3
2
3
2
2
3
4
3
3
4
2
3
3
3
2
3
3
3
2
3
2
2
3
3
3
2
3
4
3
2
3
2
1
2
1
1
1
1
2
1
2
2
2
2
1
2
2
3
2
2
4
3
2
2
2
2
2
2
2
3
2
1
1
1
1
3
2
2
2
3
3
3
2
1
1
1
2
3
4
3
3
2
2
2
2
2
2
2
2
2
3
2
3
2
2
2
2
2
3
3
3
2
2
2
2 3
2 3
1 4
1 2
2 3
2 4
1 3
2 2
2 1
4
4
4
4
3
4
4
3
4
2
3
3
2
3
3
1
2
3
3
2
3
2
2
4
2
F
F
49 50 51 52 53 54 55 56 57 58 60 61
3
3
3
3
3
3
4
3
3
2
3
2
3
4
2
2
3
4
4
2
3
3
2
3
3
F
F
F
F
62 63 64 65 68 69 70 72 73 74
4
3
3
4
2
3
4
3
3
2
2
2
2
2
3
3
4
3
3
4
4
3
3
3
3
3
3
2
3
2
2
3
3
3
3
3
3
3
1
2
2
2
2
2
3
2
2
2
3
3
3
3
3
3
4
3
3
2
2
2
2
2
3
2
2
2
2
3
3
2
2
2
2
2
3
3
3
3
3
3
3
3
3
3
2
3
1
1
2
2
2
2
2
4
3
2
2
3
2
3
3
3
3
3
3
2
3
3
4
2
3
2
2
4
3
3
4
3
3
4
3
3
3
2
3
3
3
2
4
2
2
2
2
2
2
3
4
3
3
3
3
3
3
3
3
2
2
4
3
2
2
3
3
2
3
4
4
3
3
2
3
3
3
3
4
3
3
3
3
3
3
3
3
3
3
4
3
3
TOT.
3
3
2
2
59
57
2
2
56
4
4
2
3
68
2
2
2
3
4
2
2
2
2
3
2
4
3
2
2
1
4
3
3
4
2
2
2
1
3
2
3
3
2
2
1
2
2
2
3
2
2
2
1
1
2
2
2
2
2
3
1
2
1
2
60
4
4
3
3
3
1
3
3
61
2
3
3
2
72
60
64
47
56
53
53
59
53
50
56
57
64
53
50
52
49
48
50
Uji Reliability Harga
Case Processing Summary
N
Cases
Valid
%
20.0
80.0
100.0
70
Excluded'
Total
280
350
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.157
N of Items
9
Item-Total Statistics
hr41
hr42
Scale Mean if
Item Deleted
14.17
Scale
Variance if
Item Deleted
3.419
Corrected
Item-Total
Correlation
.053
3.261
3.178
.071
.048
.126
Cronbach's
Alpha if Item
Deleted
.143
.130
hr43
hr44
13.99
14.16
14.00
3.391
hr45
14.06
3.127
.172
.061
hr46
14.10
3.686
-.046
.196
hr47
hr48
14.04
14.06
3.433
3.330
.184
.107
hr71
14.17
3.622
-.005
.111
-.028
.148
.104
.189
Uji Reliability Kualitas Produk
Putaran 1
Case Processing Summary
N
Cases
Valid
Excluded'
%
70
100.0
.0
100.0
0
70
Total
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.686
N of Items
15
Item-Total Statistics
pr26
pr27
pr28
pr29
pr30
pr31
pr32
pr33
pr34
pr35
pr36
pr37
pr38
pr39
pr40
Scale Mean if
Item Deleted
37.90
37.81
37.49
37.71
Scale
Variance if
Item Deleted
15.917
15.081
17.094
18.381
37.31
37.44
37.69
37.30
37.83
37.87
37.96
37.66
37.53
37.29
37.01
18.103
15.873
18.045
18.735
17.651
15.969
16.129
16.200
16.282
17.656
19.203
Corrected
Item-Total
Correlation
.456
.488
.360
.061
.131
.601
.165
.020
.180
.443
.397
.436
.450
.217
-.070
Cronbach's
Alpha if Item
Deleted
.648
.640
.664
.699
.690
.634
.685
.700
.685
.650
.656
.652
.651
.680
.709
Uji Reliability Kualitas Produk
Putaran 2
Case Processing Summary
N
Cases
Valid
%
100.0
.0
100.0
70
0
70
Excluded'
Total
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.773
N of Items
8
Item-Total Statistics
pr26
pr27
pr28
pr31
Scale Mean if
Item Deleted
18.14
Scale
Variance if
Item Deleted
9.631
Corrected
Item-Total
Correlation
.578
Cronbach's
Alpha if Item
Deleted
.730
18.06
17.73
9.011
11.534
.583
.247
.728
.780
17.69
pr35
18.11
10.045
10.335
.628
.408
.727
.760
pr36
18.20
17.90
10.075
10.178
.447
.483
.754
.747
17.77
10.527
.430
.756
pr37
pr38
Uji Reliability Kualitas Produk
Putaran 3
Case Processing Summary
N
Cases
Valid
Excluded'
Total
70
0
70
%
100.0
.0
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.780
N of Items
7
Item-Total Statistics
pr26
pr27
pr31
pr35
pr36
pr37
pr38
Scale Mean if
Item Deleted
15.36
15.27
14.90
15.33
15.41
15.11
14.99
Scale
Variance if
Item Deleted
8.349
7.824
8.874
9.267
8.797
9.030
9.348
Corrected
Item-Total
Correlation
.610
.597
.625
.373
.468
.471
.420
Cronbach's
Alpha if Item
Deleted
.731
.733
.734
.778
.760
.759
.768
Uji Reliability Kualitas Pelayanan
Putaran 1
Case Processing Summary
N
Cases
Valid
%
70
0
70
Excluded'
Total
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.807
N of Items
25
100.0
.0
100.0
Item-Total Statistics
Scale
Variance if
Item Deleted
41.251
40.925
Corrected
Item-Total
Correlation
.035
Cronbach's
Alpha if Item
Deleted
.812
.068
.812
65.84
39.236
65.91
38.568
37.471
.267
.343
.804
66.20
.516
pl7
65.83
66.31
37.217
36.566
.422
.553
.793
.797
.790
piS
66.47
40.601
.056
.816
pl1
pl2
pl3
pl4
piS
pl6
Scale Mean if
Item Deleted
65.71
65.73
.801
pl9
65.93
37.661
.483
.794
pl10
pl11
pl12
65.66
65.86
38.994
.369
.800
36.994
39.902
.483
.202
.394
.451
.793
.807
.798
pl13
pl14
pl15
65.84
66.03
66.07
38.347
37.430
.795
.798
pl16
65.80
65.80
39.525
.420
.320
pl17
65.80
40.539
.123
.810
66.17
65.91
65.79
37.883
39.558
38.780
.384
.205
.378
.799
.808
65.96
66.21
40.592
35.388
.100
.674
.811
.782
66.04
66.13
39.578
pl24
37.650
.212
.493
.807
.794
pl25
65.93
38.038
.476
.795
pl18
pl19
pl20
pl21
pl22
pl23
38.771
.802
:799
Uji Reliability Kualitas Pelayanan
Putaran 2
Case Processing Summary
N
Cases
Valid
70
Excluded'
0
70
Total
%
100.0
.0
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Aloha
.841
N of Items
16
Item-Total Statistics
pl4
piS
pl6
Scale Mean if
Item Deleted
41.09
40.80
40.71
Scale
Variance if
Item Deleted
26.572
26.278
Corrected
Item-Total
Correlation
.383
.455
25.772
.409
Cronbach's
Alpha if Item
Deleted
.836
.832
.836
25.032
25.980
.573
.499
.825
.830
27.556
25.121
.300
.541
.840
.827
26.369
26.302
27.146
27.697
.441
.385
.393
.309
.833
.837
.836
.839
pl7
pl9
pl10
41.20
40.81
40.74
pl11
pl13
40.74
40.91
pl14
pl15
pl16
40.96
40.69
40.69
pl18
41.06
40.67
26.026
26.861
.416
.406
.835
pl20
pl22
24.004
25.927
.703
pl24
41.10
41.01
.518
.816
.829
pl25
40.81
26.037
.542
.828
.835
Uji Reliability Loyalitas
Putaran 1
Case Processing Summary
N
Cases
Valid
Excluded'
Total
%
70
140
210
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.908
N of Items
25
33.3
66.7
100.0
Item-Total Statistics
lo49
lo50
Scale Mean if
Item Deleted
57.13
Scale
Variance if
Item Deleted
99.882
Corrected
Item-Total
Correlation
.554
.442
Cronbach's
Alpha if Item
Deleted
.903
.905
57.89
104.016
lo51
56.90
100.236
.628
.902
lo52
57.59
103.956
.381
.907
lo53
56.97
99.477
.725
.900
lo54
57.01
101.782
.542
lo55
57.37
100.034
.527
.904
.904
lo56
57.64
104.146
.445
.905
lo57
57.41
101.753
.442
.906
lo58
57.87
.316
.907
lo59
57.41
105.447
108.449
.082
.911
lo60
57.00
101.797
.445
.906
lo61
57.00
100.116
.717
.901
lo62
lo63
56.90
101.396
.582
.903
57.50
101.500
.520
.904
lo64
57.13
98.201
.659
.901
lo65
57.21
98.229
.690
.900
lo66
57.03
106.521
.195
.910
106.128
.232
.909
.904
lo67
57.60
lo68
57.20
102.249
.514
lo69
56.97
103.304
.411
.906
lo70
57.17
97.333
.713
.899
lo72
57.14
103.747
57.14
97.226
.367
.689
.907
lo73
lo74
57.57
96.480
.751
.899
.900
Uji Reliability Loyalitas
Putaran 2
Case Processing Summary
N
Cases
Excluded'
140
o/o
33.3
66.7
Total
210
100.0
Valid
70
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
.916
N of Items
22
Item-Total Statistics
lo49
Scale Mean if
Item Deleted
S0.20
Scale
Variance if
Item Deleted
91.409
loSO
S0.96
loS1
loS2
Corrected
Item-Total
Correlation
.S63
Cronbach's
Alpha if Item
Deleted
.912
9S.37S
.4SS
.914
49.97
91.999
.621
.911
S0.66
S0.04
9S.910
91.230
.348
.721
.916
.909
loS4
S0.09
93.413
.S40
.913
loSS
S0.44
91.816
.S20
.913
lo56
S0.71
9S.801
.431
.91S
loS7
S0.49
93.442
.436
.91S
loS3
loS8
S0.94
96.866
.318
.917
lo60
S0.07
92.8SO
.480
.914
lo61
S0.07
91.9S1
.703
.910
lo62
49.97
92.869
.S94
.912
.913
lo63
SO.S7
93.031
.S25
lo64
50.20
89.612
.681
.909
lo6S
S0.29
89.801
.703
.909
lo68
50.27
93.8S3
.513
.913
lo69
S0.04
94.882
.408
.915
lo70
S0.24
89.230
.706
.909
1072
S0.21
95.040
.382
.916
lo73
50.21
88.953
.693
.909
lo74
S0.64
88.262
.754
.908
UJI LINEARITAS
Means
Case Processing Summary
Cases
Included
N
loyalitas • produk
Percent
70
70
loyalitas • pelayanan
Excluded
100.0%
100.0%
Total
Percent
N
0
0
Percent
N
.0%
.0%
70
70
100.0%
100.0%
loyalitas * produk
Report
lovarrtas
produk
7
9
11
12
13
14
15
16
17
18
19
20
21
24
25
Total
Mean
28.00
32.00
36.00
54.00
39.67
45.50
53.67
47.20
54.67
51.67
55.29
57.86
59.88
67.00
72.00
52.73
N
Std. Deviation
1
2
1
1
3
2
3
10
3
12
7
14
8
2
1
70
.000
5.508
19.092
7.024
7.146
9.866
7.935
5.736
4.959
6.289
4.243
10.062
ANOVA Table
Sum of
Squares
loyalitas • produl Between
Groups
(Combined)
4303.058
Linearity
3821.091
Deviation from Linear 481.967
Within Groups
2682.785
Total
6985.843
df
Mean Square
14
1
13
55
69
307.361
3821.091
37.074
48.778
F
6.301
78.337
.760
Sig.
.000
.000
.697
Measures of Association
loyalitas * produk
loyalitas * pelayanan
Report
loyalitas
pelayanan
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
50
51
53
54
Total
Mean
46.00
36.00
32.00
28.00
55.33
38.00
41.00
43.50
49.33
52.50
54.00
32.00
52.75
52.00
56.33
51.75
58.56
55.71
55.50
67.00
68.50
60.00
52.73
Std. Deviation
N
1
1
1
1
3
1
2
4
6
2
1
1
8
2
3
8
9
7
2
4
2
1
70
3.512
12.728
13.026
6.772
6.364
7.978
5.657
3.512
8.892
4.065
4.680
7.778
5.292
6.364
10.062
ANOVA Table
Sum of
Squares
loyalitas * pelayana1 Between
Groups
(Combined)
4516.025
Linearity
2747.766
Deviation from Linear 1768.259
Within Groups
2469.817
Total
6985.643
Mean Square
df
21
1
20
48
69
215.049
2747.766
88.413
51.455
F
4.179
53.402
1.718
Sig.
.000
.000
.064
Measures of Association
loyalitas * pelayanan
UJI NORMALITAS
Explore
Tests of Nonnality
Kolmogorov-Smimov(a)
Statistic
produk
pelayanan
loyalitas
..
Sig.
df
.160
.142
.113
a Lllhefors S1gmficance Correction
Shapiro-Wilk
70
70
70
Statistic
.000
.001
.027
I
I
.934'
.965
.946
-~
I
df
70
70
70
Sig.
.001
.048
.004
UJI MULTICOLINEARITAS
Regression
Variables Entered/Removec!
Model
1
Variables
Entered
pelayapan,
produk
Variables
Removed
Method
Enter
a. All requested variables entered.
b. Dependent Variable: loyalitas
Model Summary
Model
R
1
R Square
Adjusted
R Square
Std. Error of
the Estimate
.572
.559
6.681
.756°
a. Predictors: (Constant), pelayanan, produk
ANOV/:f
Sum of
Squares
Model
1
Regression
Residual
Total
3994.944
2990.899
6985.643
Mean Square
df
1997.472
44.640
2
67
69
Sig.
F
.ooo•
44.746
a. Predictors: (Constant), pelayanan, produk
b. Dependent Variable: loyalitas
CoefficientS'
Unstandardized
Coefficients
Model
1
B
(Constant)
produk
pelayanan
Std. Error
4.158
1.740
.406
a. Dependent Variable: loyalitas
6.523
.329
.206
Standardized
Coefficients
Beta
Colinear~
t
.587
.219
.638
5.286
1.973
Sig.
.526
.000
.053
Tolerance
Statistics
VIF
.518
.518
1.932
1.932
Collinearity Diagnosticl
Model
Dimension
1
1
2
3
Eigenvalue
2.977
.018
.005
a. Dependent Variable: loyalitas
Condition
Index
1.000
12.978
24.004
Variance Proportions
(Constant)
.00
.39
.61
produk
.00
.55
.45
pelayanan
.00
.00
1.00
UJI HIPOTESIS
Nonparametric Correlations
Correlations
Kendall's tau_b
produk
pelayanan
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
70
.576*
Sig. (2-tailed)
.000
N
loyalitas
produk
1.000
Correlation Coefficient
Sig. (2-tailed)
N
**. Correlation is significant at the 0.01 level (2-tailed).
70
pelayanan
.576*
.000
70
1.000
loyalitas
.530*
.000
70
.479*
.000
.530*
70
.479*
.000
70
.000
70
70
1.000
70
YAYASAN WIDYA MANDALA SURABAYA
UNIVERSITAS KATOLIK WIDYA MANDALA SURABAYA
FAKULTAS PSIKOLOGI
Jl. Dinoyo 42-44, Telp. 5678478 (hunting) Ext. 161, Fax. 5610818 Surabaya- 60265
==========================================
~epad
om or
a!
29 Maret 2006
O.Ul/WM07/T/2006
: Ijin Penelitian
Yth. Pimpinan
SMILE Photo Studio
Jl. Klampis Jaya B I
Ruko Klampis Square
Surabaya
Dengan hormat kami beritahukan bahwa mahasiswa tersebut di bawah
In!:
Nama
Fakultas
Nomorpokok
Rosa Yuditta
Psikologi
7103001101
adalah mahasiswa kami yang saat ini sedang menyusun skripsi dengan
judul "Hubungan Antara Persepsi Konsumen Terhadap Harga,
Kualitas Produk, Dan Kualitas Pelayanan Dari Smile Photo
Studio, Dengan Loyalitas Konsumen".
Sehubungan dengan hal tersebut kami mohon ijin dan bantuan bagi
mahasiswa yang bersangkutan agar dapat mengadakan penelitian di
tempat yang Bapak!Ib-.; pimpin.
Atas bantuan dan kerjasama yang baik, kami ucapkan terima kas!.h.
YAYASAN WIDYA MANDALA SURABAYA
UNIVERSITAS KATOLIK WIDYA MANDALA SURABAYA
FAKULTAS PSIKOLOGI
J/. Dinoyo 42-44, Telp. 5€78478 (hunting) Ext. 161, Fax. 5610818 Surabaya- 60265
om or
a!
: 0~12
.epada
: Yth. Pimpinan
SMILE Photo Studio
JJ. Klampis Jaya BI
Ruko Klampis Square
Surabaya
/WM07!r/2006
: Ijin Pengambilan Data
29 Maret 2006
Dengan hormat kami beritahukan bahwa mahasiswa tersebut di bawah
mt:
Nama
Fakultas
Nomor pokok
Rosa Yuditta
Psikologi
7103001101
adalah mahasiswa karni yang sedang rnenyusun skripsi dengan judul
"Hubungan Antara Persepsi Konsumen Terhadap Harga, Kualitas
Produk, Dan Kualitas Pelayanan Dari Smile Photo Studio, Dengan
Loyalitas Konsumen".
Sehubungan dengan hal tersebut kami mohon ijin dan bantuan bagi
mahasiswa yang bersangkutan agar dapat mengambil data di tempat
yang Bapak!Ibu pimpin.
Atas bantuan dan kerjasama yang baik, kami ucapkan terima kasih.
SMILE PHOTO STUDIO
JI.Ruko Klampis Square B-1
Telp.(031 ).5998661 ,5926759, Fax.(031 ).5926482
Website: www.smilephotostudio.com
Email :smile@smilephotostudio.com
Surabaya,09 Juni 2006
Mcnerangkan Bahwa :
Nama
: Rosa Yuditta
Alamat
: Jl. Grogol Ill/14 Surabaya
Yang bersangkutan diatas telah melakukan penelitian dan pengambilan data terhitung
tanggal22 April 2006 sampai 23 April2006
TID