Profil Pelayanan Swamedikasi Terhadap Penderita Sakit Gigi Pada Apotek-Apotek Di Kota Medan

PROFILPELAYANAN SWAMEDIKASI TERHADAP PENDERITA
SAKIT GIGI PADA APOTEK-APOTEK DI KOTA MEDAN
ABSTRAK
Swamedikasi merupakan salah satu upaya untuk mengobati diri sendiri.
Swamedikasi dapat dilakukan untuk mengatasi penyakit ringan salah satunya
sakit gigi. Sakit gigi merupakan gangguan yang terjadi pada gigi seperti nyeri
gigi, karies gigi dan inflamasi pada gigi. Tujuan penelitian ini untuk mengetahui
gambaran patient assessment, rekomendasi dan informasi obat dan non-obat yang
diberikan oleh petugas apotek di apotek-apotek kota medan terhadap penderita
sakit gigi.
Penelitian ini merupakan jenis penelitian deskriptif dengan menggunakan
metode simulasi pasien. Penelitian ini dilakukan pada apotek-apotek di 21
kecamatan di kota Medan, dengan jumlah sampel sebanyak 86 apotek. Pada
penelitian ini patient assessment merujuk kepada WWHAM (Who is the patient?,
what are the symptoms?, How long have the symptoms?, Action taken?,
Medication being taken? Pengumpulan data menggunakan observasi dalam
bentuk lembar checklist dan data yang diproleh diolah dengan menggunakan
microsof excel.
Hasil penelitian inimenunjukkan bahwa dari profil patient
assessmentterdapat54,65% petugas apotek menggali informasi tentanggejala
yang dialami. Namun, tidak satupun petugas apotek menggali patient asessment

tentang obat lain yang sedang digunakan, 100% petugas apotek memberikan
rekomendasi obat, petugas apotek menggali informasi mengenaidosis serta
1,16% petugas apotek memberikan informasi non farmakologi makanan dan
minuman.
Berdasarkan hasil penelitian diperoleh bahwa masih banyak profilpatient
assessment dan informasi obat serta informasi non farmakologi yang belum
diberikan oleh petugas apotek kepada pasien swamedikasi sehingga pelayanan
kefarmasian petugas apotek di wilayah Medan terhadap pasien swamedikasi
sakitgigi masih perlu ditingkatkan.

Kata kunci: apotek, pelayanan swamedikasi, sakitgigi

Universitas Sumatera Utara

SELF-MEDICATION SERVICE PROFILE OFTOOTHACHE PATIENT
IN COMMUNITY PHARMACIES AT MEDAN CITY
ABSTRACT
Self-medication is one of attempts to self-medicate. Self-medication
could be done to overcome mild ailments such as toothache. Toothache is a
disorder that occurs in the teeth such as pain, caries and inflammation in the

teeth.This research purposed to describe the patient assessment, recommendation,
information of drug and non-drug provided by pharmaceutical technical
personnel in pharmacies at Medan for the toothache patient.
This descriptive research used patients simulation method. This research
was conductedin pharmacies at 21 districts in Medan, with total sample as much
as 86 pharmacies.In this research, patient assesment was undertaken based on
WWHAM questions (Who is the patient?, what are the symptoms?, How long
have the symptoms been present?, Action taken?, Medication being taken?).Data
were collected by observation in the checklist form and analyzedusing Microsof
excel program.
The study indicated that54.65% of the pharmacies officer asked
information about the symptoms experienced, but none of the pharmacies asked
about what other drugs are being used by patients, 100% pharmacies officer
provided medicine, 32.55%pharmacies officer digged up information about
dose, and only 1.16% provided non-pharmacological information of food and
beverages.
The research showed that there were still many profiles of patient
assessment, drug information, and non-pharmacological information that have
not been given by the pharmacists to the patients, so that pharmacy services of
pharmacies officer to self-medication of toothachepatients in Medan is still need

to be improved.
Key words:pharmacies, self-medication services, toothache

Universitas Sumatera Utara