Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Cv. Satu Nusa
KUISIONER
Kuisioner tentang Pengaruh Kualitas Pelayanan terhadap Kepuasan
Pelanggan pada PT. Satu Nusa Cabang Bandar Selamat
Data pribadi
1. Jenis kelamin:
a. Laki-laki
b. Perempuan
2. Berapakah usia anda saat ini :
a. 15-20 tahun b. 20-25 tahun
c. 25-30 tahun
d. > 30
tahun
3. Berapa kali anda menggunakan bus PT. Satu Nusa dalam setahun?
a. 2 kali
b. 2-3 kali
c. 3 kali
d. > 4
kali
4. Apakah pekerjaan anda saat ini :
a. Pelajar
b. Mahasiswa
c. PNS
d. Wiraswasta
Jawablah pertanyaan dibawah ini sesuai dengan pengaruh kualitas pelayanan
terhadap kepuasan anda sebagai penggguna bus PT. Satu Nusa bandar selamat
dengan memberi tanda (X) pada pilihan yang sesuai dengan pendapat anda.
Keterangan :
1. SS : Sangat setuju
=5
2. S
: Setuju
= 4
3. N
: Netral
= 3
4. TS : Tidak setuju
= 2
5. STS: Sangat tidak setuju
= 1
Kualitas Pelayanan (X)
Pernyataan
Keandalan
(Reliabiliy)
STS TS
1. Ketepatan waktu berangkat dan
kedatangan bus sesuai dengan jadwal
2. Petugas CV. Satu Nusa memberikan
pelayanan yang ramah serta selalu
siap menolong penumpang
Daya tanggap
(Responsiveness)
Jaminan
(assurance)
1. Kesigapan
petugas
menanggapi
keluhan
disampaikan penumpang
dalam
yang
1. Penumpang
merasa aman saat
melakukan perjalanan
2. Keberadaan asisten supir didalam
bus CV. Satu Nusa membuat nyaman
para penumpang
Empati
(empathy)
1. Petugas memberikan perhatian secara
individu kepada penumpang
2. Waktu beroperasi bus CV. Satu Nusa
cocok/nyaman bagi penumpang
Bukti fisik
(Tangible)
1. Ruangan bus dan ruang tunggu
loket penjualan tiket bus CV.
Satu Nusa bersih dan nyaman
2. CV. Satu Nusa memiliki Fasilitas
seperti AC, TV,kamar mandi,
dan musik diruangan bus.
3. Bus CV. Satu Nusa mempunyai
bagasi yang luas
N
S
SS
Kepuasan Pelanggan (Y)
Pernyataan
1. Selalu menggunakan bus CV. Satu Nusa dalam
perjalanan kepanyabungan
2. Mengajak orang lain menggunakan bus CV. Satu Nusa
ketika pulang kampung kepanyabungan
3. Tidak tertarik untuk menggunakan bus lain setiap
melakukan perjalanan kepanyabungan
4. Menggunakan bus yang sama jika ingin melakukan
perjalanan ke kota yang lain
5. Menawarkan ide-ide jasa yang baru kepada perusahaan
CV.Satu Nusa
STS
TS
N
S
SS
Correlations
1
1
2
3
4
5
6
7
8
9
10
11
.022 -.012
.020
.080 -.097
.115 .240
12
13
14
15
16
17
18
19
20
21
.142 -.083
.181
.123
.137
.096
.078
.122
.053
.062 .198
Total
Pearson
Correlatio
1 .175 .287
**
*
*
.322
**
n
Sig. (2-
.082
.004
.827
.902
.845
.428
.335
.253
.016
.158
.413
.072
.223
.175
.344
.441
.227
.597
.543
.048
.001
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.175
.075
.071 .215
**
.109
.183 .261
*
-.073
*
.019
.059
.084
.082
.459
.485
.032
.082
.000
.282
.068
.009
.207
.018
.469
.320
.014
.218
.009
.050
.852
.559
.407
.000
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
-.039
*
**
*
.053
.089
.015
.039 .225
tailed)
N
2
Pearson
Correlatio
1
*
.175 .357
**
.127 .237
.100 .245
*
.124 .258
**
.197
.454
**
n
Sig. (2tailed)
N
3
Pearson
**
Correlatio .287 .075
1 -.031 .240
*
.227
.017 .208 .274
.200
*
-.025 .265
**
.263
**
.238
*
.215
*
.442
**
n
Sig. (2tailed)
N
.004 .459
100 100
100
.761
.016
.023
.702
.867
.038
.006
.046
.804
.008
.008
.017
.031
.598
.381
.882
.703
.024
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
4
Pearson
Correlatio
.022 .071 -.031
1
.054 .317
**
.013 .370
**
.024 -.004 -.048
.165
.005
.110 -.080
.173 -.207
*
.079 -.006
.084 -.194
.233
*
n
Sig. (2tailed)
N
5
.827 .485
.761
.596
.001
.896
.000
.815
.965
.637
.100
.964
.277
.431
.085
.039
.436
.955
.405
.053
.020
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.054
1
*
.157
.093
.016 .302
**
.187
.117
.185
.152
.159
.075
.050
.902 .032
.016
.596
.072
.037
.118
.358
.875
.002
.031
.080
.008
.062
.247
.066
.130
.114
.456
.625
.000
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
**
.181
1
**
.157
.021 .394
*
**
.091
.066
.111
.051 .223
.076 -.026
.135
.845 .082
.023
.001
.072
.160
.007
.118
.837
.000
.034
.001
.369
.513
.271
.614
.026
.452
.800
.180
.000
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.142
1
.140
.152
.154
.090
.107 -.036
.088
.129
.132
.074
.018
.161 -.013
.012
Pearson
Correlatio
-.012
.215
*
.240
.181 .209
**
.216
*
.176 .265
.481
**
n
Sig. (2tailed)
N
6
Pearson
Correlatio
.020 .175 .227 .317
.142 .268
**
.213 .319
*
.498
**
n
Sig. (2tailed)
N
7
Pearson
Correlatio
n
.080
.357
**
-.039
.013 .209
.344
**
Sig. (2tailed)
N
8
.428 .000
.702
.896
.037
.160
.166
.132
.125
.371
.287
.725
.385
.201
.190
.466
.856
.110
.901
.907
.000
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.140
1
.093
.085
.061
.091 -.089
.006
.072
.188
.112
.107
.124
.160 -.178
.357
.402
.548
.370
.379
.950
.476
.060
.265
.289
.220
.112
.077
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.043
.034
.031
.005
.149
.185
Pearson
Correlatio
-.097 .109
.017 .370
**
.157 .268
.362
**
n
Sig. (2tailed)
N
9
.335 .282
.867
.000
.118
.007
.166
100 100
100
100
100
100
100
100
*
.024
.093
.157
.152
.093
.253 .068
.038
.815
.358
.118
.132
.357
100 100
100
100
100
100
100
100
**
-.004
.016
.021
.154
.085 .258
.016 .009
.006
.965
.875
.837
.125
.402
.009
100 100
100
100
100
100
100
100
100
Pearson
Correlatio
.115 .183 .208
1 .258
**
.198
*
.124 -.003
.038 .230
.397
**
n
Sig. (2tailed)
N
10
Pearson
Correlatio
.240
*
.261
**
.274
.009
.049
.219
.974
.710
.022
.668
.735
.763
.964
.139
.065
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
**
.086
.194 .201
*
-.017
.133
.137 -.149 -.030 .198
.137
.010
.394
.054
.045
.870
.188
.175
.140
.769
.048
.000
100
100
100
100
100
100
100
100
100
100
100
100
.150 .258
*
.408
**
n
Sig. (2tailed)
N
100
11
Pearson
Correlatio
.142 .127 .200
*
-.048 .302
**
.394
**
.090
.061 .198
*
.150
1
.106 .238
*
.147 .277
**
.155 .318
**
.343
**
.117
.003 .320
**
.553
**
n
Sig. (2tailed)
N
12
.158 .207
.046
.637
.002
.000
.371
.548
.049
.137
100 100
100
100
100
100
100
100
100
100
*
.107
.091
.124 .258
Pearson
Correlatio
-.083
.237
.165 .216
*
.213
.293
.017
.145
.005
.124
.001
.000
.245
.978
.001
.000
100
100
100
100
100
100
100
100
100
100
100
100
**
.106
1
*
-.025
.413 .018
.804
.100
.031
.034
.287
.370
.219
.010
.293
100 100
100
100
100
100
100
100
100
100
100
**
.005
.176 .319
.072 .469
.008
.964
.080
.001
.725
.379
.974
100 100
100
100
100
100
100
100
**
.091
.088
.006
.072 .276
**
.200
*
.235
*
.046 .240
*
.218
*
.035 -.102
.436
**
n
Sig. (2tailed)
N
13
Pearson
Correlatio
n
Sig. (2tailed)
N
14
.181
.073
.265
**
.479
.005
.046
.019
.650
.016
.029
.728
.314
.000
100
100
100
100
100
100
100
100
100
100
100
*
.072
1
.127
.100
.028
.169
.152
.002
.000 .200
.394
.017
.479
.208
.321
.783
.094
.131
.983 1.000
.046
.001
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.038
.194
.147 .276
**
.127
1
*
.125
.043
.153
-.036 -.089 -.003
.086 .238
*
.342
**
Pearson
Correlatio
n
.123 .100 .263
**
.110 .265
.167 .265
**
.140 .252
.456
**
Sig. (2tailed)
N
15
.223 .320
.008
.277
.008
.369
.385
.950
.710
.054
.145
.005
.208
100 100
100
100
100
100
100
100
100
100
100
100
100
100
*
-.080
.187
.066
.129
.072 .230
*
**
*
.100
.167
1 .247
.175 .014
.017
.431
.062
.513
.201
.476
.022
.045
.005
.046
.321
.096
100 100
100
100
100
100
100
100
100
100
100
100
100
100
*
.173
.117
.111
.132
.188
.043 -.017
.155 .235
.344 .218
.031
.085
.247
.271
.190
.060
.668
.870
.124
.019
.783
.008
.013
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.185
.051
.074
.112
.034
.133 .318
**
.046
.169
.140 -.026
.176
Pearson
Correlatio
.137
.245
*
.238
*
.201 .277
.200
.096
.008
.164
.011
.214
.671
.129
.000
100
100
100
100
100
100
100
100
*
-.026
*
**
.052
.013
.800
.183
.035
.002
.605
.000
100
100
100
100
100
100
100
100
*
1
*
**
*
-.065
.080
.030
.000
.014
.522
.000
100
100
100
100
100
100
.134 .211 .301
.481
**
n
Sig. (2tailed)
N
16
Pearson
Correlatio
.096 .124 .215
*
.028 .265
**
.247
.176 .218 .401
.245
.488
**
n
Sig. (2tailed)
N
17
Pearson
Correlatio
.078
.258
**
.053 -.207
1 .443
**
-.181 -.193 .286
**
.352
**
n
Sig. (2tailed)
N
.441 .009
.598
.039
.066
.614
.466
.265
.735
.188
.001
.650
.094
.164
.800
.080
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.000
.072
.054
.004
.000
100
100
100
100
100
18
Pearson
Correlatio
.197
*
.018
.107
.031
.137 .343
.130
.026
.856
.289
.763
.175
.000
.016
.131
.011
100
100
100
100
100
100
100
100
100
100
100
.053 .019
.015 -.006
.159
.076
.161
.124
.005 -.149
.117 .218
*
.002
.125 .211 .401
.597 .852
.882
.955
.114
.452
.110
.220
.964
.140
.245
.029
.983
100 100
100
100
100
100
100
100
100
100
100
100
.062 .059
.039
.084
.075 -.026 -.013
.160
.149 -.030
.003
.035
.543 .559
.703
.405
.456
.800
.901
.112
.139
.769
.978
.728 1.000
.671
.002
.014
.054
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
-.194
.050
.135
.012 -.178
*
**
*
.153
.052 -.065 .286
.122
*
.089
.079
.152 .223
.227 .050
.381
.436
100 100
100
**
.240
*
*
**
.183
.030
.000
100
100
100
100
*
**
-.181
.017
.214
.035
.000
.072
.865
100
100
100
100
100
100
.000
.043 .301
.152 .252
*
.134 .218 .443
1
.017 -.014 .294
**
.505
**
n
Sig. (2tailed)
N
19
.865
.893
.003
.000
100
100
100
100
Pearson
Correlatio
1 .531
**
-.202
*
.323
**
n
Sig. (2tailed)
N
20
100
.000
.044
.001
100
100
100
Pearson
Correlatio
**
.245
*
**
1 -.018
.893
.000
.862
.003
100
100
100
100
100
*
-.018
1
-.193 -.014 .531
.295
**
n
Sig. (2tailed)
N
21
Pearson
Correlatio
n
*
.198 .084 .225
.185 .198 .320
-.102 .200
**
.294
**
-.202
.290
**
Sig. (2tailed)
N
.048 .407
.024
.053
.625
.180
.907
.077
.065
.048
.001
.314
.046
.129
.605
.522
.004
.003
.044
.862
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
**
Tot Pearson
al
Correlatio .322
**
.454
**
.442
**
.233 .481
.498
**
.344
**
.362
**
.397
**
.408
**
.553
**
.436
**
.342
**
.456
**
.481
**
.488
**
.352
**
.505
**
.323
**
.295
**
.003
100
100
**
1
.290
n
Sig. (2tailed)
N
.001 .000
.000
.020
.000
.000
.000
.000
.000
.000
.000
.000
.001
.000
.000
.000
.000
.000
.001
.003
.003
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**. Correlation is significant at the
0.01 level (2-tailed).
*. Correlation is significant at the
0.05 level (2-tailed).
100
Dokumentasi penelitian
Dokumentasi penelitian
Dokumentasi penelitian
Kuisioner tentang Pengaruh Kualitas Pelayanan terhadap Kepuasan
Pelanggan pada PT. Satu Nusa Cabang Bandar Selamat
Data pribadi
1. Jenis kelamin:
a. Laki-laki
b. Perempuan
2. Berapakah usia anda saat ini :
a. 15-20 tahun b. 20-25 tahun
c. 25-30 tahun
d. > 30
tahun
3. Berapa kali anda menggunakan bus PT. Satu Nusa dalam setahun?
a. 2 kali
b. 2-3 kali
c. 3 kali
d. > 4
kali
4. Apakah pekerjaan anda saat ini :
a. Pelajar
b. Mahasiswa
c. PNS
d. Wiraswasta
Jawablah pertanyaan dibawah ini sesuai dengan pengaruh kualitas pelayanan
terhadap kepuasan anda sebagai penggguna bus PT. Satu Nusa bandar selamat
dengan memberi tanda (X) pada pilihan yang sesuai dengan pendapat anda.
Keterangan :
1. SS : Sangat setuju
=5
2. S
: Setuju
= 4
3. N
: Netral
= 3
4. TS : Tidak setuju
= 2
5. STS: Sangat tidak setuju
= 1
Kualitas Pelayanan (X)
Pernyataan
Keandalan
(Reliabiliy)
STS TS
1. Ketepatan waktu berangkat dan
kedatangan bus sesuai dengan jadwal
2. Petugas CV. Satu Nusa memberikan
pelayanan yang ramah serta selalu
siap menolong penumpang
Daya tanggap
(Responsiveness)
Jaminan
(assurance)
1. Kesigapan
petugas
menanggapi
keluhan
disampaikan penumpang
dalam
yang
1. Penumpang
merasa aman saat
melakukan perjalanan
2. Keberadaan asisten supir didalam
bus CV. Satu Nusa membuat nyaman
para penumpang
Empati
(empathy)
1. Petugas memberikan perhatian secara
individu kepada penumpang
2. Waktu beroperasi bus CV. Satu Nusa
cocok/nyaman bagi penumpang
Bukti fisik
(Tangible)
1. Ruangan bus dan ruang tunggu
loket penjualan tiket bus CV.
Satu Nusa bersih dan nyaman
2. CV. Satu Nusa memiliki Fasilitas
seperti AC, TV,kamar mandi,
dan musik diruangan bus.
3. Bus CV. Satu Nusa mempunyai
bagasi yang luas
N
S
SS
Kepuasan Pelanggan (Y)
Pernyataan
1. Selalu menggunakan bus CV. Satu Nusa dalam
perjalanan kepanyabungan
2. Mengajak orang lain menggunakan bus CV. Satu Nusa
ketika pulang kampung kepanyabungan
3. Tidak tertarik untuk menggunakan bus lain setiap
melakukan perjalanan kepanyabungan
4. Menggunakan bus yang sama jika ingin melakukan
perjalanan ke kota yang lain
5. Menawarkan ide-ide jasa yang baru kepada perusahaan
CV.Satu Nusa
STS
TS
N
S
SS
Correlations
1
1
2
3
4
5
6
7
8
9
10
11
.022 -.012
.020
.080 -.097
.115 .240
12
13
14
15
16
17
18
19
20
21
.142 -.083
.181
.123
.137
.096
.078
.122
.053
.062 .198
Total
Pearson
Correlatio
1 .175 .287
**
*
*
.322
**
n
Sig. (2-
.082
.004
.827
.902
.845
.428
.335
.253
.016
.158
.413
.072
.223
.175
.344
.441
.227
.597
.543
.048
.001
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.175
.075
.071 .215
**
.109
.183 .261
*
-.073
*
.019
.059
.084
.082
.459
.485
.032
.082
.000
.282
.068
.009
.207
.018
.469
.320
.014
.218
.009
.050
.852
.559
.407
.000
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
-.039
*
**
*
.053
.089
.015
.039 .225
tailed)
N
2
Pearson
Correlatio
1
*
.175 .357
**
.127 .237
.100 .245
*
.124 .258
**
.197
.454
**
n
Sig. (2tailed)
N
3
Pearson
**
Correlatio .287 .075
1 -.031 .240
*
.227
.017 .208 .274
.200
*
-.025 .265
**
.263
**
.238
*
.215
*
.442
**
n
Sig. (2tailed)
N
.004 .459
100 100
100
.761
.016
.023
.702
.867
.038
.006
.046
.804
.008
.008
.017
.031
.598
.381
.882
.703
.024
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
4
Pearson
Correlatio
.022 .071 -.031
1
.054 .317
**
.013 .370
**
.024 -.004 -.048
.165
.005
.110 -.080
.173 -.207
*
.079 -.006
.084 -.194
.233
*
n
Sig. (2tailed)
N
5
.827 .485
.761
.596
.001
.896
.000
.815
.965
.637
.100
.964
.277
.431
.085
.039
.436
.955
.405
.053
.020
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.054
1
*
.157
.093
.016 .302
**
.187
.117
.185
.152
.159
.075
.050
.902 .032
.016
.596
.072
.037
.118
.358
.875
.002
.031
.080
.008
.062
.247
.066
.130
.114
.456
.625
.000
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
**
.181
1
**
.157
.021 .394
*
**
.091
.066
.111
.051 .223
.076 -.026
.135
.845 .082
.023
.001
.072
.160
.007
.118
.837
.000
.034
.001
.369
.513
.271
.614
.026
.452
.800
.180
.000
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.142
1
.140
.152
.154
.090
.107 -.036
.088
.129
.132
.074
.018
.161 -.013
.012
Pearson
Correlatio
-.012
.215
*
.240
.181 .209
**
.216
*
.176 .265
.481
**
n
Sig. (2tailed)
N
6
Pearson
Correlatio
.020 .175 .227 .317
.142 .268
**
.213 .319
*
.498
**
n
Sig. (2tailed)
N
7
Pearson
Correlatio
n
.080
.357
**
-.039
.013 .209
.344
**
Sig. (2tailed)
N
8
.428 .000
.702
.896
.037
.160
.166
.132
.125
.371
.287
.725
.385
.201
.190
.466
.856
.110
.901
.907
.000
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.140
1
.093
.085
.061
.091 -.089
.006
.072
.188
.112
.107
.124
.160 -.178
.357
.402
.548
.370
.379
.950
.476
.060
.265
.289
.220
.112
.077
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.043
.034
.031
.005
.149
.185
Pearson
Correlatio
-.097 .109
.017 .370
**
.157 .268
.362
**
n
Sig. (2tailed)
N
9
.335 .282
.867
.000
.118
.007
.166
100 100
100
100
100
100
100
100
*
.024
.093
.157
.152
.093
.253 .068
.038
.815
.358
.118
.132
.357
100 100
100
100
100
100
100
100
**
-.004
.016
.021
.154
.085 .258
.016 .009
.006
.965
.875
.837
.125
.402
.009
100 100
100
100
100
100
100
100
100
Pearson
Correlatio
.115 .183 .208
1 .258
**
.198
*
.124 -.003
.038 .230
.397
**
n
Sig. (2tailed)
N
10
Pearson
Correlatio
.240
*
.261
**
.274
.009
.049
.219
.974
.710
.022
.668
.735
.763
.964
.139
.065
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
**
.086
.194 .201
*
-.017
.133
.137 -.149 -.030 .198
.137
.010
.394
.054
.045
.870
.188
.175
.140
.769
.048
.000
100
100
100
100
100
100
100
100
100
100
100
100
.150 .258
*
.408
**
n
Sig. (2tailed)
N
100
11
Pearson
Correlatio
.142 .127 .200
*
-.048 .302
**
.394
**
.090
.061 .198
*
.150
1
.106 .238
*
.147 .277
**
.155 .318
**
.343
**
.117
.003 .320
**
.553
**
n
Sig. (2tailed)
N
12
.158 .207
.046
.637
.002
.000
.371
.548
.049
.137
100 100
100
100
100
100
100
100
100
100
*
.107
.091
.124 .258
Pearson
Correlatio
-.083
.237
.165 .216
*
.213
.293
.017
.145
.005
.124
.001
.000
.245
.978
.001
.000
100
100
100
100
100
100
100
100
100
100
100
100
**
.106
1
*
-.025
.413 .018
.804
.100
.031
.034
.287
.370
.219
.010
.293
100 100
100
100
100
100
100
100
100
100
100
**
.005
.176 .319
.072 .469
.008
.964
.080
.001
.725
.379
.974
100 100
100
100
100
100
100
100
**
.091
.088
.006
.072 .276
**
.200
*
.235
*
.046 .240
*
.218
*
.035 -.102
.436
**
n
Sig. (2tailed)
N
13
Pearson
Correlatio
n
Sig. (2tailed)
N
14
.181
.073
.265
**
.479
.005
.046
.019
.650
.016
.029
.728
.314
.000
100
100
100
100
100
100
100
100
100
100
100
*
.072
1
.127
.100
.028
.169
.152
.002
.000 .200
.394
.017
.479
.208
.321
.783
.094
.131
.983 1.000
.046
.001
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.038
.194
.147 .276
**
.127
1
*
.125
.043
.153
-.036 -.089 -.003
.086 .238
*
.342
**
Pearson
Correlatio
n
.123 .100 .263
**
.110 .265
.167 .265
**
.140 .252
.456
**
Sig. (2tailed)
N
15
.223 .320
.008
.277
.008
.369
.385
.950
.710
.054
.145
.005
.208
100 100
100
100
100
100
100
100
100
100
100
100
100
100
*
-.080
.187
.066
.129
.072 .230
*
**
*
.100
.167
1 .247
.175 .014
.017
.431
.062
.513
.201
.476
.022
.045
.005
.046
.321
.096
100 100
100
100
100
100
100
100
100
100
100
100
100
100
*
.173
.117
.111
.132
.188
.043 -.017
.155 .235
.344 .218
.031
.085
.247
.271
.190
.060
.668
.870
.124
.019
.783
.008
.013
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.185
.051
.074
.112
.034
.133 .318
**
.046
.169
.140 -.026
.176
Pearson
Correlatio
.137
.245
*
.238
*
.201 .277
.200
.096
.008
.164
.011
.214
.671
.129
.000
100
100
100
100
100
100
100
100
*
-.026
*
**
.052
.013
.800
.183
.035
.002
.605
.000
100
100
100
100
100
100
100
100
*
1
*
**
*
-.065
.080
.030
.000
.014
.522
.000
100
100
100
100
100
100
.134 .211 .301
.481
**
n
Sig. (2tailed)
N
16
Pearson
Correlatio
.096 .124 .215
*
.028 .265
**
.247
.176 .218 .401
.245
.488
**
n
Sig. (2tailed)
N
17
Pearson
Correlatio
.078
.258
**
.053 -.207
1 .443
**
-.181 -.193 .286
**
.352
**
n
Sig. (2tailed)
N
.441 .009
.598
.039
.066
.614
.466
.265
.735
.188
.001
.650
.094
.164
.800
.080
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.000
.072
.054
.004
.000
100
100
100
100
100
18
Pearson
Correlatio
.197
*
.018
.107
.031
.137 .343
.130
.026
.856
.289
.763
.175
.000
.016
.131
.011
100
100
100
100
100
100
100
100
100
100
100
.053 .019
.015 -.006
.159
.076
.161
.124
.005 -.149
.117 .218
*
.002
.125 .211 .401
.597 .852
.882
.955
.114
.452
.110
.220
.964
.140
.245
.029
.983
100 100
100
100
100
100
100
100
100
100
100
100
.062 .059
.039
.084
.075 -.026 -.013
.160
.149 -.030
.003
.035
.543 .559
.703
.405
.456
.800
.901
.112
.139
.769
.978
.728 1.000
.671
.002
.014
.054
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
-.194
.050
.135
.012 -.178
*
**
*
.153
.052 -.065 .286
.122
*
.089
.079
.152 .223
.227 .050
.381
.436
100 100
100
**
.240
*
*
**
.183
.030
.000
100
100
100
100
*
**
-.181
.017
.214
.035
.000
.072
.865
100
100
100
100
100
100
.000
.043 .301
.152 .252
*
.134 .218 .443
1
.017 -.014 .294
**
.505
**
n
Sig. (2tailed)
N
19
.865
.893
.003
.000
100
100
100
100
Pearson
Correlatio
1 .531
**
-.202
*
.323
**
n
Sig. (2tailed)
N
20
100
.000
.044
.001
100
100
100
Pearson
Correlatio
**
.245
*
**
1 -.018
.893
.000
.862
.003
100
100
100
100
100
*
-.018
1
-.193 -.014 .531
.295
**
n
Sig. (2tailed)
N
21
Pearson
Correlatio
n
*
.198 .084 .225
.185 .198 .320
-.102 .200
**
.294
**
-.202
.290
**
Sig. (2tailed)
N
.048 .407
.024
.053
.625
.180
.907
.077
.065
.048
.001
.314
.046
.129
.605
.522
.004
.003
.044
.862
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
**
Tot Pearson
al
Correlatio .322
**
.454
**
.442
**
.233 .481
.498
**
.344
**
.362
**
.397
**
.408
**
.553
**
.436
**
.342
**
.456
**
.481
**
.488
**
.352
**
.505
**
.323
**
.295
**
.003
100
100
**
1
.290
n
Sig. (2tailed)
N
.001 .000
.000
.020
.000
.000
.000
.000
.000
.000
.000
.000
.001
.000
.000
.000
.000
.000
.001
.003
.003
100 100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**. Correlation is significant at the
0.01 level (2-tailed).
*. Correlation is significant at the
0.05 level (2-tailed).
100
Dokumentasi penelitian
Dokumentasi penelitian
Dokumentasi penelitian