Pengaruh Budaya Organisasi, Kepuasan Kerja dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Pada Karyawan Federal International Finance Medan

ABSTRAK

PENGARUH BUDAYA ORGANISASI, KEPUASAN KERJA DAN
KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL
CITIZENSHIP BEHAVIOR PADA KARYAWAN
PT. FEDERAL INTERNATIONAL FINANCE
MEDAN

Penelitian ini bertujuan untuk mengetahui pengaruh budaya organisasi,
kepuasan kerja dan komitmen organisasi terhadap organizational citizenship behavior
(OCB) pada karyawan di PT. Federal International Finance Medan. Populasi
penelitian ini adalah karyawan PT. Federal International Finance Medan yang
bergerak dibidang pembiayaan. Teknik pengambilan sampel dengan menggunakan
rumus Slovin, yaitu dipilih sebanyak 67 dari 199 karyawan dengan menggunakan
teknik Random Sampling. Pengumpulan data primer menggunakan kuisioner dan
pengumpulan data sekunder menggunakan studi pustaka. Pengujian hipotesis dalam
penelitian ini menggunakan analisis regresi linear berganda dengan nilai signifikansi
α = 5% (0,05).
Hasil yang didapat dari penelitian ini menunjukkan bahwa secara simultan
budaya organisasi, kepuasan kerja dan komitmen organisasi berpengaruh signifikan
terhadap organizational citizenship behavior karyawan PT. Federal International

Finance Cabang Medan. Nilai R Square sebesar 0,277 berarti 27,7% organizational
citizenship behavior dapat dijelaskan oleh budaya organisasi, kepuasan kerja dan
komitmen organisasi, sedangkan sisanya 72,3% dapat dijelaskan oleh faktor-faktor
lain yang tidak diteliti dalam penelitian ini.
Kata Kunci: Budaya Organisasi, Kepuasan Kerja, Komitmen Organisasi dan
Organizational Citizenship behavior

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Universitas Sumatera Utara

ABSTRACT

THE INFLUENCE OF ORGANIZATIONAL CULTURE, JOB
SATISFACTION AND ORGANIZATIONAL COMMITMENT
ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR
OF PT. FEDERAL INTERNATIONAL FINANCE
MEDAN

This research aims to find out the influence of organizational culture, job satisfaction
and organizational commitment on organizational citizenship behavior of PT. Federal

International Finance Medan. The population of this research are employees of PT.
Federal Internationan Finance who is engaged in finance. The sampling techniques
using the formula Slovin, selected 67 from 199 employees which are taken by
random Sampling. Primary data collections were taken using questionnaires and
secondary data from literature studies. The hypothesis of this research is analyzed
using multiple linear regression analysis with signification level of α 5% (0,05).
This result obtained from this study shows that the simultaneously organizational
culture, job satisfaction and organizational commitment was significantly influence
for employees on organizational citizenship behavior of PT. Federal International
Finance Medan. The value of R Square is 0,277 which means the 27,7%
organizational citizenship behavior can be explained by organizational culture, job
satisfaction and organizational commitment , in the other hand the rest of 72,3% is
described by other variables excluded from this research.
Keywords: organizational culture, job satisfaction, organizational commitment
and organizational citizenship behavior

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Universitas Sumatera Utara