Multimedia Super Corridor (MSC)
2.2.7 Electronic Government
“Part of the success of the civil service in introducing management and administrative reforms is the result of the increasingly widespread use of information technology. Attention will continue to
be focused on expanding the use of the latest technology, in the overall effort towards achieving a paperless Civil Service, and the implementation of Electronic Government part of the development of the Multimedia Super Corridor”.
Tan Sri Dato’ Abdul Halim bin Ali Former Chief Secretary to the Government of Malaysia (Source: The Seven Flagship Applications – MDC)
Electronic Government (EG) Flagship Application was launched with the aspiration to employ multimedia technologies to re-invent the way the government operates. It will improve both how government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interaction with citizens and businesses simultaneously; it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement. Electronic Government will play an essential role in catalyzing the MSC’s development, as well as furthering the social, political and economic agenda under Vision 2020.
The vision of Electric Government sees the people in government, business and citizenry working together for the benefit of all Malaysians. The vision focuses on effectively and efficiently delivering services from the people of government to the people of Malaysia, enabling government to become more responsive to the needs of its citizen.
Government computerization programmes to date have achieved significant levels of automation. However the objectives of the EG effort go far beyond the mere computerization of government. Simply introducing computers to existing government structures and processes will not achieve the objectives described above. There are two main objectives of EG:
¾ Reinvent Government
o Improve services to citizens and businesses
- Better access for all Malaysian - Higher quality services
o Improve effectiveness and efficiency of government
- Better processes
- Better system
- More empowered people
¾ Catalyse MSC
o Attract world class skills and experience from international businesses
o Create a forum for collaboration. It will involve the collaboration between international and local
businesses and between businesses and government businesses and between businesses and government
o Build bridges to other initiatives for across South East Asia and all over the globe
The pilot applications for E-Government are:
• Electronic Delivery (e-Services) • Electronic Procurement (e-Procurement) • Generic Office Environment (GOE) • Human Resources Management Information System
(HRMIS) • Electronic Labour Exchange (ELX) • Project Monitoring System (PMS II)
Generic Office Environment (GOE)
E-Procurement
E- Services
PMS II
Electronic HRMIS
Labour
Exchange (ELX)
Figure 6 – E-Government Flagship Applications
2.2.7.1 Electronic Delivery (e-Services)
This function will enable the public to transport more easily with government and utilities. With the one stop service window provided by Electronic Government, it will be possible to go to a kiosk in a shopping mall or use the PC at home to renew licenses and pay electricity bills in one simple session. To date, e-Services pilot application is on track with the roll out of a few online services that will benefit both the public as well as public services provider such as Royal Malaysian Police, Road Transport Department (JPJ) and National Energy Company (TNB)
2.2.7.2 Electronic Procurement (e-Procurement)
This application aims to re-engineer, automate, and transform the current procurement system. The system will deliver cost savings and faster turnaround tome by enabling government to become a ‘Smart Buyer’. Suppliers, large and small will also benefit from the transparency created in the new system. Supporting all the Government procurement types, e-Procurement supports the entire procurement cycle, from requesting for quotations, raising requisitions and purchase order to fulfilling orders and the processing of payments.
2.2.7.3 Generic Office Environment (GOE)
This will provide a fully-integrated, distributed, and scaleable paperless office environment for the Prime Minister’s Office by deploying multimedia information technology. Civil servants will be provided with a quick and easy method to access up to date, accurate information and ensure that the right information gets to This will provide a fully-integrated, distributed, and scaleable paperless office environment for the Prime Minister’s Office by deploying multimedia information technology. Civil servants will be provided with a quick and easy method to access up to date, accurate information and ensure that the right information gets to
2.2.7.4 Human Resources Management Information System (HRMIS)
A single interface for government employees will be provided for them to perform HRM functions effectively and efficiently in an integrated environment.
2.2.7.5 Electronic Labour Exchange
This is a one stop centre for labour market information, which performs systematic matching of job seekers to job vacancies to allow better mobilization of the nation’s human capital. Its there primary applications are Job Clearing System, Labour Market Database and the Office Productivity System.
2.2.7.6 Project Monitoring System (PMS II)
Discuss further in Chapter 3