B ran
ch
A TM
ED C
In te
rn e
t
Ba n
ki n
g Use
r
M ob
il e
Ba n
ki n
g Use
r
Pr epa
id
Strategy
Innovation of Our Strength
Expand and enhance existing channel Develop innovative retail payment solutions
Develop integrated channel and marketing
strategies
Development of e-Money
Gelang e-Money using NFC technology
E-Cash
Drive transaction accountless
Mandiri Internet Bisnis
Offer retail payment solutions for top retail value chain industry
25
U n
it
U n
it
T h
o u
san d
s U
n it
Re g. Us
e r
in Mi
lli on
s
Re g. Us
e r
in Mi
lli o
n s
Mi lli
o n
s U
n it
2,800 11,514
2006 Q1 2014
924 2,061
2006 Q1 2014
17.7 240.5
2006 Q1 2014
1.01 1.62
2010 Q1 2014
4.62 6.33
2010 Q1 2014
0.30 3.65
2009 Q1 2014
SME Business w Mandiri Acc MTB Transaction Volume
26
Fiesta Point Program
A program to get points based on savings average balance and of transactions through e-channel or branch, so that the Customer has
the opportunity to earn immediate prizes.
Mandiri Belanja Untung Program
Prizes for buyers who do the transactions in the merchant as a participants, or using Mandiri EDC. For sellers, they have the
opportunity to be included to the national lucky draw.
Belanja Hoki Dagang Hoki Program
Co-promotion with the ITC Group for the merchant and the buyers who transact in ITC by using Mandiri Debit and also a reward
program for the building management.
MIB Transactions Users
1 ,3
5 2
1,7 52
1 ,8
7 1
1 ,581
1 ,268
48,946 59,573
70,953 84,935
102,829
- 25,000
50,000 75,000
100,000 125,000
- 500
1,000 1,500
2,000
Q113 Q213
Q313 Q413
Q114 of Transactions
of Active Users
543,972 643,334
706,304
2012 2013
2014
5 6
,2 6
6 6
5 ,8
3 5
73 ,699
85 ,82
3 7
9 ,8
5
9,235 10,601
11,385 12,616
12,773
- 3,000
6,000 9,000
12,000 15,000
- 20,000
40,000 60,000
80,000 100,000
Q113 Q213
Q313 Q413
Q114 of Volume
of Transactions 000
6 ,6
7 6
63 ,323
6 6
,8 5
1 7
3 ,3
2 4
81 ,046
84 ,675
91 ,504
96 ,268
10 5,1
92 10
8,4 34
11 8,7
88 12
3,8 33
13 0,1
58 131
,857
27.7 28.6
27.6 28.329.6
29.6 29.8
30.2 30.9
31.8 31.7
31.3 31.2
31.8
20 22
24 26
28 30
32
30,000 40,000
50,000 60,000
70,000 80,000
90,000 100,000
110,000 120,000
130,000 140,000
4Q 20 10
1Q 20 11
2 Q
2011 3Q 20
11 4Q 20
11 1
Q 2012
2 Q
2012 3
Q 2012
4 Q
2012 1Q 20
13 2Q 20
13 3Q 20
13 4Q 20
13 1Q 20
14
Retail to Total Loans
Retail to Total Loans
Micro Credit Business Banking
Consumer Finance
27
Rp Bn Micro Credit
20,677 28,205
7,528
Q1 2013 Growth
Q1 2014
YoY 36.4
Rp Bn
49,320 57,371
8,051
Q1 2013 Growth
Q1 2014
YoY 16.3
Consumer Finance Rp Bn
38,437 46,281
7,844
Q1 2013 Growth
Q1 2014
YoY 20.4
Business Banking
200 300
502 687
697 600
800 800
878 928
1,027 1,028
10 152
480 710
760 751
738
2008 2009 2010 2011 2012 2013 1Q 14
Branch Unit
Kiosk
271 430
562 694
815 889
910
2008 2009 2010 2011 2012 2013 1Q 14
Customers 000 Network
Of New Customers
73 ,566
79 ,50
76 ,32
5 94
,855
74 ,03
7 11
0,0 00
12 1,0
07 146
,359
12 6,5
09 14
0,0 64
13 1,7
15 147
,825 138
,747 16
0,6 20
136 ,196
16 2,1
81
140 ,886
1Q 10
2Q 10
3Q 10
4Q 10
1Q 11
2Q 11
3Q 11
4Q 11
1Q 12
2Q 12
3Q 12
4Q 12
1Q 13
2Q 13
3Q 13
4Q 13
1Q 14
28
13, 500
14 ,268
15 ,52
3 16
,466 17,
779 18,
764 20,
113 20
,919 22
,81 8
24, 092
26, 135
27 ,357
26 ,995
26, 690
3 ,957
3, 964
3, 97
9 3
,949 3,
887 3
,777 3,
679 3,
571 3,
47 1
3 ,365
3, 312
3, 240
3, 181
3 ,172
6 ,374
6, 398
6 ,708
6, 861
6, 995
7 ,143
7, 412
7 ,753
8, 20
6 8,
386 8,
958 9
,374 9,
781 10,
030
3,589 3,575 3,761
3,910 4,296
4,245 4,492
4,590 5,035
5,025 5,195
5,303 5,620 5,557
2,826 3,454
3,492 4,200
5,115 5,829
6,593 6,609
7,209 7,486
7,905 9,013
10,218 11,083
447 698 791
873 928
964 1,016
1,037 1,010
966 927
904 809 840
2,500 5,000
7,500 10,000
12,500 15,000
17,500 20,000
22,500 25,000
27,500 30,000
32,500 35,000
37,500 40,000
42,500 45,000
47,500 50,000
52,500 55,000
57,500 60,000
4 Q
1 1
Q 11
2 Q
1 1
3 Q
1 1
4 Q
11 1
Q 1
2 2
Q 12
3 Q
1 2
4 Q
1 2
1 Q
1 3
2 Q
13 3
Q 1
3 4
Q 1
3 1
Q 1
4 Other
Auto Credit Cards
Payroll Loans Home Equity Loans
Mortgages
Loan Type Growth
Y-o-Y Q-o-Q
Other 13.09
3.77 Auto Loans
48.04 8.46
Credit Cards 10.59
1.12 Payroll Loans
19.61 2.56
Home Equity Loans 5.75
0.29 Mortgages
10.78 1.13
Total Consumer 16.32
1.36
Quarterly Consumer Loan Balances by Type Consumer Loan Growth by Type
Rp57.4 tn
29
Auto Motorcycle Loans channeled or executed through finance companies = Rp 9.67 Tn in our
Commercial Loan Portfolio
14,058 13,451
13,502 15,918
17,255 17,124
19,559 18,838
18,886 18,824
19,054 16,924
14,846 14,292
13,336 12,986
13,944 13,606
15,676 14,856
15,626 16,989
11 .46
10 .00
9.22 9
.1 9
.8 9.4
10 .4
9.5 9.4
8 .6
8. 2
6 .9
5.9 5.2
4.5 4
.1 4.3
3.9 4.3
3 .8
4 .0
4.0 3
.9 3.8
2,0 00
4 ,000
6,0 00
8,0 00
10 ,00
12 ,000
14 ,00
16 ,00
18 ,00
20 ,000
1Q08 2Q08
3Q08 4Q08
1Q09 2Q09
3Q09 4Q09
1Q10 2Q10
3Q10 4Q10
1Q11 2Q11
3Q11 4Q11
1Q12 2Q12
3Q12 4Q12
1Q13 2Q13
N P
L Mov
em en
t -
C onso
lida ted
5.14 4.74
4.44 4.73
5.85 4.78
3.79 2.79
2.56 2.54
2.60 2.42
2.60 2.42
2.56 2.21
2.22 2.07
2.04 1.87
2.08 1.89
1.90 1.90
2.07
116.0 122
.5 138.9
127.1 116
.6 136.1
155 .2
206 .0
191.7 19
2.4 155.5
185 .1
185.1 189.6
193.4 185
.5 187.6
185 .3
170.3
1Q 08 2Q 08
3Q 08 4Q 08
1Q 09 2Q 09
3Q 09 4Q 09
1Q 10 2Q 10
3Q 10 4Q 10
1Q11 2Q11
3Q11 4Q11
1Q12 2Q12
3Q12 4Q12
1Q13 2Q13
3Q13 4Q13
1Q14
Gro ss
N PL
Rat io
Pr o
vN PL
Gross N
PLs 2.0
7, coverag
e at 170.
3 -
Category 2 stabl
at 4.
10
C a
teg or
y 2
Loans 30
NPLs Rp tn
1Q
Rp tn NPLs
Corporate 2.64
0.04 1.58
Commercial 1.04
0.08 0.90
Small 1.61
0.21 3.48
Micro 0.92
0.10 3.26
Consumer 1.12
0.16 1.95
Total 7.34
0.59 1.76
Non-Performing Loans by Segment
Excluding loans to other banks.
Movement by Customer Segment Rp Bn
6.75 0.08
1.37 0.15
0.56 0.00
7.34
4Q 13 UG to PL
DG to NPL Payment Write-Offs Other
1Q 14
Non-Performing Loan Movements Rp tn – Bank Only
31
- 164
- 5
159
54 19
345
181 17
465
158
35 236
163
- 200
400 600
800 1,000
1,200 1,400
1,600
UG to PL DG to NPL
WO Corp
Comm Micro
Small Cons
Total Loans originated since 2005 Net
Upgrades Downgrades
1Q 2014 Details
Loan Background
Q Balance
Rp bn Q1
2012 Q2
2012 Q3
2012 Q4
2012 Q1
2013 Q2
2013 Q3
2013 Q4
2013 Q1
2014 DG to
NPL UG to
PL
Corporate
166,731 -
0.03 0.01
0.25 0.00
0.01 0.00
0.00 0.10
0.10 0.00
Commercial
116,526 0.25
0.15 0.05
0.27 0.24
0.05 0.10
0.01 0.08
0.09 0.00
Small
46,316 0.77
0.70 0.84
0.49 1.28
0.59 1.05
0.64 0.97
1.00 0.04
Micro
28,205 1.51
1.30 1.37
1.00 1.25
1.10 1.18
0.89 1.16
1.22 0.07
Consumer
57,371 0.32
0.24 0.25
0.07 0.28
0.18 0.17
0.07 0.35
0.41 0.06
Total 415,149
0.28 0.23
0.22 0.11
0.34 0.18
0.25 0.13
0.30 0.32
0.02
downgrades and
upgrades are quarterly figures
32
R es
tru ctu
red Loans
19.4 20.3
21.7 18.4
16.9 16.2
16.6 16.4
16.2 17.2
17.1 17.1
15.3 15.2
14.3 13.1
13.6 13.5
13.5 14.2
13.9 14.0
11.7 11.7
12.0 12.5
12.6 11.2
5 .0
7.0 9.0
11 .0
13.0 15.0
17 .0
19.0 21
.0 23
.0
4Q 05 4Q 06
4Q 07 1Q 08
2Q 08 3Q 08
4Q 08 1Q 09
2Q 09 3Q 09
4Q 09 1Q 10
2Q 10 3Q 10
4Q 10 1Q11
2Q11 3Q11
4Q11 1Q12
2Q12 3Q12
4Q12 1Q13
2Q13 3Q13
4Q13 1Q14
Decl ini
ng Restr uct
ured Loans
Si nce
2005
Ann u
al iz
ed R
el ap
sed R
a te o
f R
es tru
ctu red
Loan P
or tf
ol io
1.2 2.7
0.0 0.3
0.0 0.0
0.0 .5
1 .0
1.5 2.0
2.5 3
.0
2008 2009
2010 2011
2012 2013
Total Assets Rp63.0 tn
Bond Trading Volume Rp18.1 tn
Total Assets Rp18.7 tn
Total Loans Rp784bn
Total Financing Rp3.6tn
Total Financing Rp49.8 tn
Equity FI Underwriting Rp1.3 tn
Annual FYP Rp611 bn
Net Interest Margin 11.22
Net Interest Margin 2.34
Total Deposits Rp55.1 tn
Equity Trading Volume Rp18.3 tn
Fee Contribution Rp117.9 bn
ROA 2.82
ROA 4.99
ROE 18.21
ROE 10.6
ROE 64.8
ROE 12.90
ROE 46.88
• Remain the leader in syariah financing
• Capital injection program over 3 years
• Cross-sell syariah products to Mandiri customers
• Expansion of business to fully utilize current capital
base • Cross-sell capital market
services to broad range of Mandiri customers
• Refocus business toward higher fee income
• Provide end-to-end bank assurance business
• Continue to build cross-sell opportunities in various
segments • Bank assurance products
complete our suite of consumer offerings
• Enhance operating model • Improve risk management
systems and IT • Improve productivity
• Use Ba k Ma di i s network and customer
throughout Indonesia to develop multi-finance
segment, especially in vehicle-ownership
financing.
Investment Banking Syariah Banking
Insurance Niche Banking
Bank Sinar Harapan Bali
Multi-Finance
34
35 Total Booking and the Breakdown for
Joint Financing and Non JF Breakdown of Financing
405 539 806 1,1
01 1,3
70 1,3
64 1,2
45 1,3
55 1
,353 1,6
09 1,4
20 2
,075 2
,105 2,4
16 2
,871 2
,678 3
,290 309
306 351
372 350 422 342 312 373
486 396
401 372
345 289
232 208
61 79
118 99
118 109
84 67 60
72 49
56 56 76
80 70
Q 1
1 Q
2 1
Q 3
1 Q
4 1
Q 1
1 1
Q 2
1 1
Q 3
11 Q
4 1
1 Q
1 1
2 Q
2 12
Q 3
12 Q
4 1
2 Q
1 13
Q 2
13 Q
3 13
Q 4
13 Q
1 1
4
Motorcycle Used Car
New Car
Q1 2014 Performance Rp Bn
Q1 2014
Q1 2013
Change
Loans 17,054
12,317 38.5
Net Income after tax 55.9
39.2 42.8
Approval Rate 84.92
88.81 4.4
Disbursement 3,562
2,533 40.6
NIM 2.34
3.23 0.9
ROA 4.99
4.51 0.5
ROE 46.88
28.59 18.9
CER 45.45
44.67 0.8
NPL 1.15
1.17 1.6
375 566
852 966
1,1 46
587 302
78 257
576 884
761 1,0
54 1,1
10 1
,016 523 1,5
06 398
341 425
606 694
1 ,306 1
,369 1
,656 1,5
30 1
,592 981
1,7 71
1,4 78
1 ,728
2,2 24
2,4 56
2,0 56
Q 1
1 Q
2 1
Q 3
1 Q
4 10
Q 1
11 Q
2 11
Q 3
11 Q
4 1
1 Q
1 12
Q 2
12 Q
3 1
2 Q
4 1
2 Q
1 13
Q 2
1 3
Q 3
1 3
Q 4
1 3
Q 1
1 4
JF Non JF
AXA Man
di ri
Fi nan
ci al
Servi ces
Performances
N e
t Pr
o fi
t Af
ter Ta
x i
n Bn
An n
u al
Fi rs
t Year
Pr emi
u m
AFYP i
n Bn
Of P
o lic
yho ld
er s
89 90
245 235
171 183
237 255
258 234
262 259
298 270
269 256
348
1Q 10 2Q 10
3Q 10 4Q 10
1Q 11 2Q 11
3Q 11 4Q 11
1Q 12 2Q 12
3Q 12 4Q 12
1Q 13 2Q 13
3Q 13 4Q 13
1Q 14
403 599
549 673
820 742
769 946
796 892
712 667
695 850
726 774
611
1Q 10 2Q 10
3Q 10 4Q 10
1Q 11 2Q 11
3Q 11 4Q 11
1Q 12 2Q 12
3Q 12 4Q 12
1Q 13 2Q 13
3Q 13 4Q 13
1Q 14
12 .0
Yo Y
Gr o
w th
710,481 810,604
892,582 1,518,536
1,602,778 1,638,543
1,695,242 1,744,124
1,790,508 1,858,702
1,878,121 1,918,703
1,966,698 2,032,635
2,122,563 2,216,648
1Q 10 2Q 10
3Q 10 4Q 10
1Q 11 2Q 11
3Q 11 4Q 11
1Q 12 2Q 12
3Q 12 4Q 12
1Q 13 2Q 13
3Q 13 4Q 13
19 .7
Y o
Y Gr
o w
th
16 .6
Y o
Y Gr
o w
th
37
69 2,8
31 1,0
23 ,22
8 1,1
75 ,24
1,1 18
,20 6
1,1 41
,89 6
5,501 6,242
6,314 6,262
6,094
5,000 5,200
5,400 5,600
5,800 6,000
6,200 6,400
- 200,000
400,000 600,000
800,000 1,000,000
1,200,000 1,400,000
2009 2010
2011 2012
2013 Total Member
of Providers 36
78 47
107 120
203 811
1,073 1,203
1,410
20 40
60 80
100 120
140
- 200
400 600
800 1,000
1,200 1,400
1,600
2009 2010
2011 2012
2013 Profit Rp Bn
GWP Rp Bn
Leveraging our institutional, corporate, commercial customers
Providing solutions through our banking products to InHealth healthcare provider
Cross-selling Mandiri products to InHealth members
We have over 700 institutional, 300 corporate, and 1,700 commercial customers with the potential to become
members of InHealth
• InHealth has 6,000 healthcare providers and recorded over Rp. 1 trillion in claims in 2013
• Bank Mandiri will leverage the hospital network as I Health s pa t e to i
ease t a sa tio s th ough enhanced cash management products
• Bank Mandiri also will provide retail packaged products for all the do to s as I Health s pa t e
InHealth got the premium payment of Rp. 1.4 trillion in 2013 from all the clients. Going forward, Bank Mandiri will
encourage the use of cash management products through Bank Mandiri distribution channel and cross-sell other
product to over 1 million InHealth member
2009
2005
Market Cap: IDR 60 Tn Revenue Market Share: 8
Net Profit: IDR 2.41 Tn ROE: 10
Gross NPL: 16.3 Market Cap: IDR 136.9 Tn
Revenue Market Share: 13.4 Net Profit: IDR 9.22 Tn
ROE: 24.24 Gross NPL: 2.42
2020
Top Bank In ASEAN
Market Cap: IDR 225 Tn Revenue Market Share: 14
–16 ROE: 25
Gross NPL: 4
38
2014
• Building a winning organization • Delivering tailored proposition
for priority segments • Building alliances
• Strengthening risk management • Wholesale transaction banking
• Retail payment deposits • Retail financing
• Business transformation • Developing integrated Human
Capital IT • Focusing on non-organic growth
1
st
Transformation 2
nd
Transformation 3
rd
Transformation
• Revenue Growth Q1 Whole Group: Rp1.6tn 15 YoY
• Q1 Profit from Subsidiary: Rp639bn 13 of EAT
• Retail vs Wholesale : Rp 6.9 tn vs Rp 4.8tn
Our Deal size has continued to move higher
• BSHB Rp 40bn 200 • MTF Rp250 bn 2009
• Inhealth Rp 1.3 tn 2013
Bank Group
Finding Business Partners
M A
• JV with AXA AMFS, Gross Written Premiums Rp1.7tn, +14 YoY
• JV withTunas Ridean MTF, Total Financing Rp3.6tn, 26 YoY
• InHealth partner BPJS
39
Target 2014 1Q 2014 Realization
Gross Loan Growth YoY 16-18
20.1 Low Cost Deposits
410 Tn 334.7 Tn
Net Interest Margins ~5.60-5.70
5.75 Efficiency Ratio
45 41.8
Gross NPLs 2.10
2.07 Cost of Credit
~1.2-1.3 0.88
of New ATMs 2,500
– 4,000 -
of New EDCs 40,000
10,116 of New Micro Outlets
300 2
of New Conventional Branches 50
1
40
41
Operating Performance
Highlights
42
Rp bn Rp bn
Performance to Date: 1Q 2014 Contribution Margin Profit Before Tax Strategies for 2014
1. Focusing on Anchor Clients and penetrating through using
of Transaction Banking 2. Account Plan implementation
for top 100 Corporate Banking Customers.
3. P o ide o e stop se i e
solutio s fo usto e s transactions and create new
business process to accelerate the execution of Account Plan
including effective and responsive Complaint
Handling.
4. Strengthen business alliance with Mandiri Sekuritas to ease
customers in capital market
792 501
268 211
1,349 208
1,557
522 1,075
393 1,088
1,375 1,557 1,106
824 954
1,403 1,717
1,138 416
1,187 1,385
1,311 1,144
1,011 1,035
1,438 1,829
2009 2010
2011 2012
2013 2014
Q1 Q2
Q3 Q4
13.2
1,557 3,326
3,910 3,569
5,314
Rp Bn
43
Q1 2014 Q1 2013
Y-o-Y
Revenues 156
106 47
• Investment Banking 15
16 5
• Capital Market 83
55 50
• Proprietary 25
14 85
• Investment Mgt 34
22 50
Operating Expenses 106
76 41
Earnings After Tax 26
22 22
Equity Transactions – bn
31,868 23,902
33 SUN Transactions - bn
18,133 12,895
41 Bonds Underwritten - bn
1,285 2,402
47
ROA 4.2
3.7 12
ROE 10.6
7.4 44
44
1.
Optimize Off-Shore Branches as a regional treasury
transaction distribution channel.
2.
Refocusing on retail FX Transaction.
3.
Developing Sharia Custody.
4.
Increasing our presence as main correspondent bank in
Indonesia.
5.
Maintain NPL ratio with effective restructuring and
joint effort with Business Unit.
6.
Optimize off balance sheet accounts through auction
and legal action.
7.
Joint planning session and joint monitoring
implementation.
8.
Creates nation-wide vendor accreditation.
• 2010 – 2012 : Including collection from SAM and excluding International branches except Cayman
• 2011 Including collection from Garuda Indonesia non recurring
421 1,003
113 1,307
82 1,389
4.26
455 724
3,091
1,159 1,548 1,389
348 1,338
389
1,163 1,396
316 1,247
954
911 1,660
263 1,540
1,660 2,371
1,765
2009 2010
2011 2012
2013 2014
Q1 Q2
Q3 Q4
10.3
4,848
1,382 6,094
Performance to Date: 1Q 2014 Contribution Margin Profit Before Tax Strategies for 2013
Rp bn Rp bn
5,605 6,369
1. Support Bank Ma di i s Wholesale
Banking vision as an Integrated Wholesale Bank through
sophisticated, customized and complete services leading to
increased revenue through Wholesale Deposit generation and Fee Income.
2. Increasing profit and market share th ough i
easi g e isti g usto e s share of wallet, increasing revenue
f o e usto e s a d a agi g NPL s.
3. Provide the best total business solutions for commercial customers
by developing products and services including quality bundling of
products, quick service and competitive pricing.
4. P o ide ui k a d eas se i es fo
small business customers by increasing distribution channels in
la k spot a ea a d i p o i g s all business model and process
5. Effective Alliance in units based on customer base in Commercial and
Small segment, especially in developing value chain business.
Performance to Date: 1Q 2014 Contribution Margin Profit Before Tax Strategies for 2014
Rp bn Rp bn
45
1,227 156
325 264
1,445 468
976
923 939
1,010 1,776 1,833
976 946
1,176 1,314
2,024 1,800
1,166 1,174
1,057 1,907
1,511 1,094
1,420 1,677
2,159 1,519
2009 2010 2011 2012
2013 2014
Q1 Q2
Q3 Q4
incl CM of Small Business BSM in June 2010 Decline due to PSAK5055Implementation
46.7
6,662
4,449 4,709
5,058 7,866
46
Expanding Scope of Distribution, 2014
Solid Stable Source of Low Cost Funds
Product Q1
2014 Q1
2013 Growth
Demand Deposit
9.24 15.31
39.6
Rupiah
4.59 9.71
52.8
FX
4.66 5.59
16.7
Saving Deposit
0.93 1.62
42.6
Total CASA
10.18 16.93
39.9
Total Funding
15.82 24.37
35.1
Rp Tn
CASA Ratio = 64.3 Funding from Java Bali = 70.1
of total funding
Sumatera Loans = Rp 16.8 tn
Funds = Rp 3.4 tn Kalimantan
Loans = Rp 6.3 tn Funds = Rp 0.9 tn
Eastern Loans = Rp 2.7 tn
Funds = Rp 0.4 tn
Java and Bali Loans = Rp 90.5 tn
Funds = Rp 11.1 tn
Business Savings Product excl. BB
CBC = 24 Unit Floor = 25 Unit
47
BBC BB Floor
Medan
Makassar Banjarmas
in Surabaya
Semarang Denpasar
Bandung Pekanbaru
Palembang B.Lampung
Pontianak Samarinda
Manado Palu
Jayapura Balikpapan
Batam Jambi
Pematang siantar Padang
Bekasi Jakarta
Solo Tangerang
Bogor
BBC : 46 BB Floor : 95
BB Desk : 95 Mandiri Business Lounge : 68
Expanding Scope of Distribution, 2014
Solid Stable Source of Low Cost Funds
Product Q1
2014 Q1
2013 Growth
Demand Deposit
1.85 3.35
44.6 Saving
Deposit 2.16
1.23 75.5
Total CASA 4.02
4.58 12.3
Total Funding
5.18 5.46
5.1 Rp Tn
CASA Ratio = 77.5 Funding from Java Bali = 58.7
of total funding
Sumatera Loans = Rp 12.7 tn
Funds = Rp 0.9 tn Kalimantan
Loans = Rp 6.7 tn Funds = Rp 0.7 tn
Eastern Loans = Rp 5.6 tn
Funds = Rp 0.5 tn
Java and Bali Loans = Rp 21.3 tn
Funds = Rp 3.0 tn
•Business Savings Product Exclude mirroring with MRB Directorate
Str ong
gr o
wth fr om
Bank Sy
ari ah
Man di
ri
6.3 6.3
6.6 6.2
6.2 6.4
6.6 6.0
5.9 6.9
7.5 6.9
6.9 7.0
7.3 7.1
7.3 7.2
7.3 8.1
4Q 07 4Q 08
4Q 09 1Q 10
2Q10 3Q10
4Q10 1Q11
2Q11 3Q11
4Q11 1Q12
2Q12 3Q12
4Q12 1Q13
2Q13 3Q13
4Q13 1Q14
12.4 13.5
13.0 12.4
13.0 12.3
12.5 12.7
12.7 12.0
12.1 12.1
12.3 13.3
13.2 13.2
13.0 11.5
12.0 12.2
12.4 12.3
12.4 12.1
12.0 11.1
5.4 5.4
5.3 5.3
5.7 6.2
5.9 5.8
5.6 4.7
4.9 5.0
5.1 5.0
5.5 5.4
5.2 4.5
4.7 4.5
4.5 4.6
4.0 4.0
4.1 4.4
10.31 13.28
16.06 17.65
19.87 21.44
23.97 27.09
30.01 34.41
36.73 37.44
39.93 41.82
44.50 46.30
48.40 49.70
50.46 49.82
4Q 07 4Q 08
4Q 09 1Q 10
2Q10 3Q10
4Q10 1Q 11
2Q 11 3Q 11
4Q 11 1Q 12
2Q 12 3Q12
4Q12 1Q13
2Q13 3Q13
4Q13 1Q14
Fi na
n ci
ng
91.1 89.1
83.1 83.9
85.2 86.3
82.7 84.1
88.5 86.3
86.2 87.2
92.2 93.9
93.9 95.6
94.2 91.3
89.4 90.3
FDR
Sy ari
a h
Fi n
an ci
ng R
p tn
Ne t
In ter
es t M
ar gi
n Cos
t of Fund
s
Fi n
an ci
a l P
er for
mance R
p bn
Yo A
CoF N
IM
FY ’
FY ’
FY ’
FY’ FY’
FY’ Q
’
Fi n
an ci
n g
13,278 16,063
23,968 36,664
44,755 50,460
49,821
De p
o si
ts 14,899
19,338 28,999
42,618 47,409
56,461 55,148
A ss
e ts
17,066 22,037
32,482 48,672
54,229 63,965
63,009
E A
T 196.42
290.94 418.52
551.07 805.69
651.24 200.50
R ati
o s:
ROA 1.83
2.23 2.21
1.95 2.25
1.53 1.77
ROE 21.34
21.40 25.05
24.24 25.05
15.34 16.77
G ro
ss N
PF 5.66
4.84 3.52
2.42 2.82
4.32 4.88
49 1.
Continue to develop retail payment solutions for top
retail industry value chains and business clusters in order
to increase low cost deposit and fee-based income
2. Develop customer education
to further increase usage of new retail products e.g., pre-
paid as well as e-channel transactions in order to
i
ease usto e s lo alt and balances.
3. Continue to develop
integrated branding, marketing strategies
and comprehensive distribution strategy
ATMs, Branches, EDCs located at optimal locations
Contribution Margin Profit Before Tax Strategies for 2014
1,126 761
981 965 1,237
3,252 855
583 842 1,081
1,391 449
877 1,033
1,170 1,867
722 899
1,311 1,242
2,259
2009 2010 2011 2012
2013 2014 Q4
Q3 Q2
Q1
Including Small Business Resegmentation
4,167
162.9
845 3,522
1,109 1,890
3,585 333
3,252
3,152 3,120
Performance to Date: 1Q 2014
Rp bn Rp bn
4,458 6,753
3,252
50
1. Develop clear portfolio
strategy, targeted to key customer segments
2. Differentiate acquisition
strategy by markets 3.
Increase existing sales executive productivity
4. Strengthen Consumer Loan
organization structure to support the achievement of
business target, internal portfolio growth and the
increasing proportion of market share
5. Focusing in branch as main
channel acquisition for credit card and personal loan
6. Increasing alliance with other
Business Units to support the achievement of business
targets
Performance to Date: 1Q 2014 Contribution Margin Profit Before Tax Strategies for 2014
Rp bn Rp bn
252 476
496 770
728 392
355 455
486 715
705 413
526 531
729 576
489 474
693 772
525
2009 2010
2011 2012
2013 2014
Q1 Q2
Q3 Q4
2,535
46
1,926 2,205
490 302
187
605 212
392 2,987
392
51
Supporting
Materials
9,564 3,528
5,411
7,681
Net Interest Income Fee-Based Income
Overhead Expenses Others
Pre-provision Operating Profit
1Q 2014
Notes : 1. Fee based income excluding gain on sale increasing value GB securities
2. Overhead expenses + others excluding provisions
1Q 2013
Rp billion
Up 14.7
8,065 3,273
4,641
6,697
Net Interest Income Fee-Based Income Overhead Expenses
Others Pre-provision
Operating Profit
Rp billion
52
Reduce Cost of Funds Improve Assets Yield
Diversify into Fee Income
Reduce ProvisionLoan Improve Cost Efficiency
Leverage on cash generator wholesale to accelerate growth
Diversity into fee income
Competitive, sustainable
returns, with above-average
rates of growth
Business Strategy
Strategic Alliances
Support Strategy
53
Strengthen leadership in wholesale transaction banking
Comprehensive financing transaction solutions
Holistic relationship approach for leading Indonesian institutions
Build 1 or 2 positions in key retail financing segments
Win in mortgage, personal loan cards
Become a major player in micro- banking
Champion Syariah in Indonesia
Be the retail deposit bank of choice
Win through differentiated customer experience and
targeted propositions
Deploy innovative payment solutions
20,40 market share in Corporate IB lending,
13,27 in Commercial lending
3,026 Corporate customers
Target of 16 growth in Wholesale funding 21 in fees
of Credit cards: 3.27 Mn
of Debit cards: 11.59 Mn
of Prepaid cards: 3.65 Mn
of Mortgages: 172,000
Building on relationship with 16.2 million retail customers and
employees and suppliers of CorporateCommercial businesses
Target 40 of total loan
Pillar 1 Pillar 2
Pillar 3
54
Des 2013
55
E-Money is the re-branding of prepaid
Mandiri cards launched in October 2012.
Can be used for Toll-road Transactions Jabodatabek, Parking ISS Parking, Bus
Trans Solo Trans Jogja, Fuel Pertamina Gas Stations, Retail Shops
Indomaret, Alfamart, Alfamidi, Lawson, Superindo, Restaurants Solaria,
Excelso, Es Teller 77.
Can be owned by all customers non customers with a maximum balance of Rp
1 million. Recharge available at Mandiri ATM, ATM Bersama, E-money machines,
and E-money merchants.
Pre-Paid Card Volume 000s
489774386 560 506
648 775 1,748 2,118
4,670 4,015
3,988 5,282
4,833 4,926
2,418 2,848
3,156 3,326
3,741 3,966
5,072 5,908
8,146 11,680
18,356 20,211
22,112 21,752
22,741 21,156
20,679 19,460
7 9 1419 14 12 14 9 214 209
139 136 142 131
272 1,502
2,231 4,346
5,100
4 Q
9 1
Q 1
2 Q
10 3
Q 10
4 Q
10 1
Q 11
2 Q
1 1
3 Q
11 4Q
11 1
Q 1
2 2
Q 12
3 Q
12 4
Q 12
1 Q
1 3
2 Q
1 3
3Q 13
4 Q
1 3
1 Q
1 4
Indomaret e-Toll
Gaz e-Money
Pre-Paid Transaction Volume 000s
volume for quarter
165.6 259.0 293.0
353.0 458.0
516.7 626.8
688.3 773.3
846.2 981.3
1,093.3 1,412.0
1,486.6 1,564.2
1,662.7 1,751.6
1,828.8
99.5 129.3
150.0 163.0
183.0 204.0
295.0 367.5
505.8 693.3
919.8 1,097.9
1,226.0 1,312.1
1,409.0 1,437.5
1,533.3 1,564.0
34.3 36.0 43.0 47.6
47.7 48.1
49.4 49.4
49.7 49.7
58.0 58.5 58.5 63.7
64.2 24.7
89.2 119.7
151.6 191.8
D ec
-09 M
ar -10
Jun -10
Sep -10
D ec
-10 M
ar -11
Jun -11
Sep -11
D ec
-11 Mar
-12 Jun
-12 Sep
-12 D
ec -12
M ar
-13 Jun
-13 Sep
-13 D
ec -13
M ar
-14
Indomaret e-Toll
Gaz e-Money
Value Chain Gas Station Value Chain of Top 3 Telco
Relationships
747 922
895 926
1 ,001
1 ,2
5 2
1 ,3
5 1
1 ,3
3 2
1 ,4
5 3
1 ,8
8 4
1 ,8
1 8
2,745 3,346
3,368 3,429 3,478
3,527 3,538
3,563 3,601
3,639 3,691
- 500
1,000 1,500
2,000 2,500
3,000 3,500
4,000
100 100
300 500
700 900
1,100 1,300
1,500
Dec 10
Dec 11
Mar 12
Jun 12
Sep 12
Dec 12
Mar 13
Jun 13
Sep 13
Dec 13
Mar 14
Avg Bal Rp bn
Total SPBU unit
93 144
133 137
144 184
184 199
185 289
248
88 196
197 221
227 244
249 265
274 334
342
- 50
100 150
200 250
300 350
Dec 10
Dec 11
Mar 12
Jun 12
Sep 12
Dec 12
Mar 13
Jun 13
Sep 13
Dec 13
Mar 14
Avg Bal Rp bn
Total Authorized Dealer unit
56
1 ,347
1,6 46
1,6 45
2,1 95
1,8 26
2,5 22
2,7 91
4,2 08
3 ,397
4 ,525
4 ,435
5 ,764
5 ,136
7 ,057
5 ,187
6,8 77
5 ,689
1 Q
1 2Q
10 3
Q 1
4 Q
1 1
Q 1
1 2
Q 1
1 3
Q 1
1 4
Q 11
1 Q
12 2
Q 12
3 Q
12 4
Q 12
1 Q
13 2
Q 13
3Q 13
4 Q
13 1
Q 1
4
Booking
Outstanding – Rp Tn
4.4 5.4
7.3 11.8
19.0 20.7
23.9 24.9 27.1
28.2
2.0 2.3
2.8 3.9
6.3 6.7
7.8 9.2
9.8 9.0
0.00 0.50
1.00 1.50
2.00 2.50
3.00 3.50
4.00 4.50
5.00 5.50
6.00 6.50
7.00 7.50
8.00 8.50
9.00 9.50
10.00
1 2
3 4
5 6
7 8
9 10
11 12
13 14
15 16
17 18
19 20
21 22
23 24
25 26
27 28
29 30
2008 2009 2010 2011 2012 1Q
2013 2Q
2013 3Q
2013 4Q
2013 1Q
2014
Mandiri Microfinance Outstanding Mandiri Market Share
Booking Volume – Rp Bn
16.5 16.5
17.3 16.9
17.9 17.7
17.1 21.0
20.8 20.6
20.2 18.7
14.4 14.3
14.0 14.2
13.2 Asset Spreads
57
based on OJK publication market data micro small medium business UMKM
2005 2009
CAGR
2005-2009
2010 2013
CAGR
2010-2013
Assets
263,383 394,617
10.6 449,775
733,100 17.69
Loans
106,853 198,547
16.8 246,201
472,435 24.27
Deposits
206,290 319,550
11.6 362,212
556,342 15.38
Revenues
10,835 22,261
19.7 28,504
50,089 20.67
ROE
2.52 22.06
72.0 24.24
22.25 2.82
Gross NPL ratio
25.20 2.79
5.60 2.42
1.90 7.77
NPL Net ratio
15.34 0.42
3.73 0.62
0.58 2.10
LDR
51.72 61.36
2.41 67.58
84.46 7.72
EAT
603 7,155
85.6 9,218
18,204 25.46
Subsidiary EAT
NA 434.54
22.2 994.29
2,035 26.96
Rp Billion
CAGR based on EAT 2006, Rp. 238.28 bn
58
Middle Income growth in Indonesia
Years M
id d
le I
n co
m e
t o
P op
u la
ti on
Flattening Growth
By 2030 the number of middle income Indonesians is expected to grow to 190 million ~60 of the population
assuming GDP growth averaging 7 until 2030
Sumber: McKinsey, CIA World Fact Book
2010 2020
2030
18,8 32,1
60,7
190
85
45
Market Cap of Largest ASEAN Banks
– 1Q14
59
66 69
77 86
93 94
95 124
221 223
223 236
261 299
Charoen Kalbe Farma
United Tractor Indocement
BNI Semen Gresik
Gudang Garam Perusahaan Gas
… Bank Mandiri
Unilever Telekomunikasi
BRI BCA
Astra Inter
In Trillion Rupiah
Market Cap of Largest Indonesia Corporate
– 1Q14
21.3 24.0
