Breakdown of 1Q 2014 Non-Loan Related Fees Commissions Rp Bn
17
Non-Loan Related Fees Commissions 1Q-2014
4Q-2013 1Q-2013
Y-o-Y Q-o-Q
Δ Δ
Administration Fees 644
863 519
24.2 25.4
Opening LC, BG Cap Market custodian trustee 230
236 173
33.0 2.4
Subsidiaries 379
419 389
2.4 9.5
Transfer, Retail Transaction 334
426 286
16.9 21.6
Credit Cards 291
297 265
10.0 2.1
Mutual Fund, ORI Bancassurance 86
99 77
10.9 13.2
Syndications 24
31 13
87.9 22.1
Payroll Package 17
19 15
13.5 7.3
Others 132
216 124
5.8 38.8
Total 2,130
2,606 1,861
14.9 18.1
Foreign Exchange Gains 404
347 226
78.9 16.5
Gains Fr Sale Incr. in Value of Sec. Gov. Bonds 158
3 46
244.7 na
Cash Recoveries 526
842 904
41.8 37.5
Total Operating Income 13,092
14,140 11,338
15.5 7.4
of Non Loan Related fees to total opr. income 16.3
18.4 16.41
0.9 11.7
827 1,0
04 1,1
10 1
,384 1
,051 1
,265 1,4
59 1,6
82 1,5
24 1,5
10 1
,883 2
,107 1,6
14 2,0
04 2
,071 2,5
65 2,0
34 2,3
22 2,3
75 3
,167 2
,309 1
,116 1,3
90 1,0
19 1,3
28 1,3
06 1
,375 1
,485 1,6
12 1,5
47 1
,631 1,6
71 1,9
03 1,8
65 1,9
39 1
,869 2
,372 2
,042 2,3
36 2,6
79 2,3
74 2,6
26
1 Q
09 2
Q 09
3Q 09
4Q 09
1 Q
10 2Q
10 3Q
10 4Q10
1Q 11
2 Q
11 3
Q 11
4 Q
11 1Q12
2Q12 3Q12
4Q12 1
Q 13
2 Q
13 3Q
13 4Q13
1 Q
14 GA Expenses
Personnel Expenses
35.1 42.8
39.3 43.2
39.0 38.4
38.1 45.1
32.4 37.3
39.0 41.6
44.0 43.2
42.7 51.3
41.1 43.1
42.5 44.6
41.8
CIR
Breakdown of 1Q 2014 Operating Expenses Quarterly Consolidated Operating Expenses CIR
18
Q1 2014 Q4 2013
Q1 2013 Growth
QoQ YoY
Personnel Expenses
Base Salary 688
623 529
10.5 30.0
Other Allowances 1,234
1,149 948
7.4 30.1
Post Empl. Benefits 100
18 80 451.4
NA Training
78 122
64 35.9 22.1
Subsidiaries 527
463 421
13.8 25.2
Total Personnel Expenses
2,626 2,374
2,042 10.6
28.6 GA Expenses
IT telecoms 330
329 276
0.2 19.4
Occupancy Related 444
716 412 37.9
7.7 Promo Sponsor
206 417
202 50.5 2.4
Transport Travel 125
199 116 37.0
7.7 Goods, Prof. Svcs. Oth.
311 481
264 35.2 18.1
Employee Related 365
410 289 11.1
26.0 Subsidiaries
527 616
474 14.5 11.2
Total GA Expenses 2,309
3,167 2,034
27.1 13.5
Other Expenses 476
767 566
38.0 15.9
Total Operating Expenses 5,411
6,309 4,642
14.2 16.6
Breakdown of Net Expansion in Corporate Lending Q
– Q Total ‘p . t
Rp Billion
926 1,106
1,424 1,723
1,881 1,923
1,997 2,757
3,204 3,322
3,541 3,680
3,798
Trad-Exp Trad-Distr
Trad-Ret Mfg-Metal
Comm Mining-Oil Gas
Others Mining-Metal Ore
Bus Serv Constr
Mfg-Chem Electricity
Plantations
12.14
11.76 11.32
10.62 10.24
8.81 6.38
6.15 6.01
5.51 4.55
3.54 2.96
Rp Billion
Breakdown of Net Expansion in Commercial Lending Q
– Q Total ‘p . t
392 592
676 768
778 793
807 1,238
1,780 2,023
2,165 3,179
4,238
Others Trad-Imp
Mfg-FB Mfg-Text
Constr Mining-Oil Gas
Mass Trans Mfg-Oth
Mfg-Chem Mfg-Metal
Mfg-RawM Bus Serv
Trad-Distr
21.81
16.36 11.14
10.41 9.16
6.37 4.16
4.08 4.01
3.95 3.48
3.05 2.02
19
745 2,414
4,066 6,153
7,784 10,943
11,899 12,112
12,366 12,652
12,932 13,162
2006 2007
2008 2009
2010 2011
2012 1Q13
2Q13 3
Q 13
4Q13 1Q14
Cash Management Users Wholesale CASA Deposits
58 ,05
5 62
,257 61
,69 1
53 ,60
4 74
,11 6
89 ,95
9 74
,334 71
,91 9
77 ,31
6
- 10,000
20,000 30,000
40,000 50,000
60,000 70,000
80,000 90,000
100,000
2007 2008
2009 2010
2011 2012
2013 1
Q 2013
1Q201 4
Total CASA IDR Billion
248 479
716 685
677 771
1,1 30
1,1 75
1,1 78
1 ,676
2,1 48
2,1 61
2,2 01
2 ,657
4 Q
10 1
Q 11
2Q11 3
Q 11
4Q11 1Q12
2 Q
12 3Q12
4Q12 1Q13
2Q13 3
Q 13
4Q13 1Q14
Average of Cash Management Tx 000, total 7.9 Mn transaction in
1Q2014
Exclude Mandiri Transaction System
20
58.5 YoY Growth
7.5 YoY Growth
Forex
34 42
63 61
13 16
281,153 310,512
322,795 399,500
111,728 115,460
- 50,000
100,000 150,000
200,000 250,000
300,000 350,000
400,000 450,000
- 10.0
20.0 30.0
40.0 50.0
60.0 70.0
Dec 10 Dec 11
Dec 12 Dec 13
1Q13 1Q14
Value USD Billion of Trx
Wholesale Remittance
70 94
121 135
32 34
435,866 448,219 599,909 651,241
157,471 168,877
- 100,000
200,000 300,000
400,000 500,000
600,000 700,000
- 20.0
40.0 60.0
80.0 100.0
120.0 140.0
160.0
Dec 10 Dec 11
Dec 12 Dec 13
1Q13 1Q14
Value USD Million of Trx
21
Mandiri Cash Management
549 818
1 ,519
2 ,231
488 635
2,503 7,668
13,676 24,543
5,027 7,970
- 5,000
10,000 15,000
20,000 25,000
30,000
- 500.0
1,000.0 1,500.0
2,000.0 2,500.0
Dec 10 Dec 11
Dec 12 Dec 13
Mar 13 Mar 14
Value IDR Trillion of Trx 000
Trade Transaction : Export, Import, Domestic
Exclude Mandiri Transaction System
85 110
125 133
31 33
495,813 510,916 517,251
520,948
130,571 117,125
- 100,000
200,000 300,000
400,000 500,000
600,000
- 20.0
40.0 60.0
80.0 100.0
120.0 140.0
Dec 10 Dec 11
Dec 12 Dec 13
Q1 13 Q1 14
Value USD Billion of Trx
Retail Deposit Analysis – Bank Only
2.5 2.8
4.2 3.4
3.3 3.1 2.5
2.3 2.4 2.8
2.0 2.2
2.0 2.0
3.2 3.0
3.3 2.5
2.6 2.1
2.2 2.4 1.8 1.5 1.6
1.5 1.6
1.5 1.5 1.6
6.8 6.3 9.3
9.5 8.7
7.2 6.5
6.9 6.3
6.5 6.5
5.7 5.0
4.9 5.10
4.90 5.0
5.5 6.6
7.0 5
10 15
Rp DD Rp Savings
Rp TD
Average Quarterly Deposit Costs
2.4 1.6
1.8 0.9 0.9
0.1 0.1
0.1 0.30.30.2
0.2 0.3 0.30.3 2.6 2.92.8
3.7 3.9
3.0 1.9
0.3 0.50.5 0.4
0.80.8 0.7
0.7 0.5
0.6 0.8
0.8 1.2
2 4
1Q 08
2 Q
08 3Q
08 4Q
08 1
Q 09
2 Q
09 3Q
09 4
Q 09
1 Q
10 2Q
10 3Q
10 4
Q 10
1Q 11
2Q 11
3Q 11
4Q 11
1Q 12
2 Q
12 3Q
12 4Q
12 1
Q 13
2 Q
13 3Q
13 4
Q 13
1 Q
14 FX DD
FX TD 63.5
62.3 61.4
60.4 62.5 64.7
63.4 63.8 66.1
63.3 63.8
64.9 66.1
66.5 69.6
70.1 72.5
71.6 73.0 73.7
71.9 CASA as of total deposits
22
74 .6
78.8 74
.4 80.4
75.9 81
.3 86.3
95 .5
88 .2
93.4 98.5
109 .6
107.3 11
2.7 120.4
134.0 132
.7 140.6
146 .1
165.0 157.5
166 .8
176.3 190
.9 179
.0 5.1 6.2 5.1
6.1 6.8 6.9 7.4
8.1 9.3
10.2 11.0
11.011.711.9 11.5
11.312.7 12.8
13.0 13.7
14.7 15.6
18.4 20.7
21.0
4.4 5.1 5.3 6.8 5.6
6.1 8.0
9.4 8.2
8.8 9.1
11.110.511.9 12.2
15.714.6 15.4
16.1 18.6
17.0 16.7
28.6 33.0
29.7
1.41.4 1.8
1.7 2.3
2.5 2.4
2.7 2.7 2.7
3.3 3.2 3.5
3.5 4.1
4.2 4.3
4.3 10.7
11.4 12.1
44.442.050.6 63.462.965.1
68.7 68.571.870.6
68.7 70.569.068.6
70.8 73.171.6
70.3 71.5
71.4 72.1
70.7 80.2
84.5 88.4
5.0 5.1 5.4 7.7 7.4
7.4 7.5
6.8 6.0 5.7 5.8
5.8 5.3 5.2 5.2
5.3 5.0 5.0
5.1 5.0
4.7 4.6
6.4 7.0
6.3
20 40
60 80
100 120
140 160
180 200
220 240
260 280
300 320
340 360
1 Q
08 2Q
08 3
Q 08
4 Q
08 1Q
09 2Q
09 3
Q 09
4Q 09
1Q 10
2Q 10
3Q 10
4 Q
10 1Q
11 2
Q 11
3Q 11
4Q 11
1 Q
12 2Q
12 3
Q 12
4 Q
12 1Q
13 2Q
13 3
Q 13
4Q 13
1Q 14
Rp Savings Deposits FX Savings Deposits
Rp Demand Deposits FX Demand Deposits
Rp Time Deposits FX Time Deposits
Quarterly Transaction Volume Mn Quarterly Transaction Value Rp tn
Quarterly Users Mn
Inactive cards have been purged 122.9
142.0 141.9
148.1 168.1
186.2 189.4
204.0 226.6
218.1 222.3
232.9
236.3
231.3
42.3 38.6 41.7 40.8
43.0 40.7 44.7
45.3 39.1
45.4 43.8
7.9 11.6 15.015.4 21.3
25.4 26.2
27.3 34.5
30.8 33.0
49.0 57.4
8.3 16.5
26.6 31.8
49.7 68.5
77.8 84.7
85.3 66.7
66.8 76.7
75.5 85.3
81.0
25 50
75 100
125 150
175 200
225 250
Q 1
09 Q2
09 Q3
09 Q4
09 Q
1 10
Q2 10
Q 3
10 Q4
10 Q
1 11
Q2 11
Q3 11
Q 4
11 Q1
12 Q
2 12
Q3 12
Q4 12
Q 1
13 Q2
13 Q3
13 Q4
13 Q
1 14
ATM Branch
SMS Banking Internet Banking
77.1 95.5
97.1 107.5
130.8 147.7
153.8 159.9
170.0 177.3
179.3 184.1 191.2
197.0 192.6
1.4 2.1 2.62.9
5.0 8.8
5.5 5.5
8.3 9.2
10.5 14.9
17.6 4.8 7.1
8.7 11.7
16.3 21.5
23.5 25.6
26.8 28.7
29.4 32.2
33.3 36.0
33.3
20 40
60 80
100 120
140 160
180 200
Q1 09
Q2 09
Q 3
09 Q4
09 Q
1 10
Q2 10
Q3 10
Q 4
10 Q1
11 Q2
11 Q3
11 Q
4 11
Q1 12
Q2 12
Q 3
12 Q
4 12
Q1 13
Q2 13
Q 3
13 Q4
13 Q
1 14
ATM SMS Banking
Internet Banking
9.95
7.20 7.67
8.06 8.35
8.72 8.17
8.96 9.24
9.65 9.99
10.16 10.57
10.89 11.10
11.39 11.59
2.16 3.17
4.21 4.614.61
5.08 5.29
5.47 5.63
5.74 5.80
5.97 6.09
6.21 6.33
1.111.21 0.921.01
1.03 1.16
1.21 1.26
1.31 1.36
1.39 1.46
1.51 1.56
1.62
2 4
6 8
10 12
Q1 09
Q 2
09 Q
3 09
Q4 09
Q1 10
Q 2
10 Q3
10 Q
4 10
Q1 11
Q2 11
Q 3
11 Q4
11 Q1
12 Q
2 12
Q3 12
Q4 12
Q1 13
Q 2
13 Q
3 13
Q4 13
Q1 14
Debit Cards SMS Banking
Internet Banking
23
Fee Income from e-channel Tx Bn
24
23,690 27,611
33,732 47,127
92,903 180,532
230,352 240,468
2007 2008
2009 2010
2011 2012
2013 Q1
20 14
Numbers of EDC
52.1 89.4 126.2
200.3 258.2
315.2 347.6 414.7
65.5 98.5
166.6 196.5
285.7 318.6
382.0
81.9 110.5
194.5 249.3
313.9 361.8
437.5
89.0 117.8
223.7 268.5
312.8 464.4
512.9
2007 2008 2009 2010 2011 2012 2013 2014
Q4 Q3
Q2 Q1
19.3 YoY
Growth
Volume Mandiri Business Saving Account Tn
3.5 4.8 8.0
17.7 34.7
59.4 85.8
56.3 79.9
2007 2008
2009 2010
2011 2012
2013 Q1
2013 Q1
2014
41.9 YoY
Growth
B ran
ch
A TM
ED C
In te
rn e
t
Ba n
ki n
g Use
r
M ob
il e
Ba n
ki n
g Use
r
Pr epa
id
Strategy
Innovation of Our Strength
Expand and enhance existing channel Develop innovative retail payment solutions
Develop integrated channel and marketing
strategies
Development of e-Money
Gelang e-Money using NFC technology
E-Cash
Drive transaction accountless
Mandiri Internet Bisnis
Offer retail payment solutions for top retail value chain industry
25
U n
it
U n
it
T h
o u
san d
s U
n it
Re g. Us
e r
in Mi
lli on
s
Re g. Us
e r
in Mi
lli o
n s
Mi lli
o n
s U
n it
2,800 11,514
2006 Q1 2014
924 2,061
2006 Q1 2014
17.7 240.5