Remote Desktop and Remote Assistance

Remote Desktop and Remote Assistance

. Configure remote management . Configure remote connections

Cram Saver

1. Which tool would you use to view the desktop of remote user so that you can see the problem as she tries to open a program?

❍ A. Remote Assistance ❍ B. Remote Desktop ❍ C. Computer Management console ❍ D. System Information console

2. You want to view someone’s Event Viewer without logging directly onto his computer. What option should you use?

❍ A. System Information ❍ B. Computer Management console ❍ C. System Configuration tool ❍ D. Remote Management console

Answers

1. A is correct. Remote Assistance enables you to view and interact a user’s session on a computer running Windows 7 so that you can work with the user to troubleshoot and fix the problem. Answer B is incorrect because Remote Desktop only enables you to log in to a remote computer but not enable you to connect to another user’s session. Answer C is incorrect because the Computer Management console enables you to run several Administrative tools from a single console but it does not enable you to view a user’s desktop. Answer D is incorrect because the System Information program (not console) enables you to view system information so that you can provide it easily to people troubleshooting problems.

2. B is correct. By using Computer Management console, you can connect to remote computers to manage including viewing the Event Viewer. Answer A is incorrect because the System Information is used to view a systems configuration. Answer C is incorrect because the System Configuration tool is used to troubleshoot boot problems. Answer D is incorrect because there is no Remote Management console.

Remote Desktop and Remote Assistance

Starting with Windows XP, Microsoft introduced Remote Desktop and Remote Assistance. Similar to Terminal Services used in Windows 2000 servers, you can have access to a Windows session that is running on your computer when you are at another computer. This means, for example, that you can connect your work computer from home and have access to all of your applications, files, and network resources as though you were in front of your computer at work. You can leave programs running at work and when you get home, you can have your desktop at work displayed on your home computer, with the same programs running. Another example of using Remote Desktop and Remote Assistance is to remotely troubleshoot or administer a computer that is not nearby.

While using Remote Desktop and Remote Assistance, you can use your key- board and mouse just like you are connected to the computer. You can click the Start button and click Windows Security, you can access the Security Window so that you can log off, reboot the computer, access the Task Manager, or change the password. If for some reason the Explorer taskbar is not available, you can also press the Ctrl+Alt+End keys to open the same window.

To use Remote Desktop and Remote Assistance, you have to use TCP port 3389. Therefore, it needs to be opened using the Windows Firewall and any other firewalls between your computer and the remote host.