Ini Dia, Laporan Management Review MY20051

Clause 5.6.1.
● Top Management shall review the organization’s QMS, at planned
intervals, to ensure its continuing suitability, adequacy and
effectiveness.
Clause 5.6.2.
Management Review Agenda (Input) :
● 1. Results of Audit
● 2. Customer feedback
● 3. Process performance and product conformity
● 4. Status of corrective and preventive actions
● 5. Follow up actions of previous management review
● 6. Changes that could affect the QMS
● 7. Recommendation for improvement
Clause 5.6.3
Out put Management Review :
● A = Related of Quality Management System
● B = Related of Quality Product to Customer Requirement.
● C = Related to Resource .

Category of Output Management Review :
A = Category of Related Quality Management System :

- Adequacy of Work Instruction & Procedure.
- Implementation of Work Instruction & Procedure.
B = Category of Related Quality Product to Customer Requirement :
- Dimension.
- Appearance.

:

- Electrical characteristic/function.
- etc.
C = Category of Related to Resource .
- Employee needed.
- Employee competence
- Support facilities.
- Financial Needed.
- etc

Achievement Criteria of Output

1 = Poor If Achievement 0 % ~ 69%

2 = Fair If Achievement 70% ~ 89%
3 = Satisfy If Achievement 90% ~ 100%

INPUT

OUTPUT (Achievement)
A

B

C

1

Result of Audit

3

1

2

2

Customer feedback

3

1

2

3

Process performance and product
conformity

3

3

1

4

Status of corrective and preventive
actions
Follow up actions of previous
management review
Changes that could affect the QMS

2

3

2

3

3

3

3

3

3

2.8(~3)

2.3(~2)

2.2(~2)

5
6

Total (Average)
Total Output (Achievement) :

A = Related of Quality Management System Achievement : 2.8 (Satisfy)
B = Related of Quality Product to Customer Requirement Achievement : 2.3 (Fair)
C = Related of Resources Achievement : 2.2 (Fair)
Conclusion : Factory get Grade Satisfy for Related Management System,
and Fair for Related Product & Related Resources.

7

Recommendation for Improvement.

(Decision for Top Management)

Refer to above data we conclude that we have
to improve resource in this case is human
resource to produce good product.

Example : * Audit Result Data.
INPUT

Detail

Area of Audit

OUTPUT/Dominant
Problem
A

1

External
Audit (Surveillance
Audit)

B

Top
Management,
QC, Prod,
Eng,Whs

Product, Eng,

C

-

X

-

-

X

-

The 21st Internal Quality
Audit

HR, ,Utility ,MIS,

3

The 22nd Internal Quality
Audit

Laser, Matcon,
QC

-

X

-

4

Sub Cont 1 Audit

Product

-

X

-

5

Sub Cont 2 Audit

Product

-

-

X

0

4

1

2

GA, Pers

Total Dominant Problem of Audit
Total Dominant Problem of Audit : A = 0 B = 4 C = 1

% A = 0/5 x 100 % = 0 % (No Problem) ~ Achievement = 100 % = Satisfy = 3
% B = 4/5 x 100 % = 80 % (Problem ) ~ Achievement = 20 % = Poor = 1
% C = 1/5 x 100 % = 20 % (Problem ) ~ Achievement = 80 % = Fail = 2
Total Achievement of Audit Result
3

1

2

X = Dominant factor of problem in each item input.
- = No problem in each item input,

Why we choose the dominant problem ?
In order to determine the effective and efficient steps for process
improvement.

INPUT

Detail

Area
of Audit

1

External Audit
(Surveillance Audit)

2

The 21st Internal
Quality Audit
nd

3

The 22 Internal
Quality Audit

4

Sub cont 1 Audit

5

Sub cont 2 Audit

Total Dominant Problem of Audit

Total Achievement Audit Result

Top
Management,
QC, Prod,
Eng,Whs
Product, Eng,
HR, Utility
building, MIS,
GA, Pers
Laser, Matcon,
QC

Company
name
Product
Product

OUTPUT/Dominant
Problem

A

B

C

-

X

-

-

X

-

-

X

-

-

X

-

-

-

X

0
3

4
1

1
2

INPUT

1

Detail

Quality

Relevant
Section

OUTPUT ( Dominant
Problem)
A
B
C

1st & 2nd,

-

X

-

-

X

-

-

-

X

0

2

1

Lamp,
Comp

2

Delivery

1st & 2nd,
Lamp,
Comp

3

Responsiveness

1st & 2nd,
Lamp,
Comp

Total Dominant Problem of Customer Feedback

Total Achievement Customer Feedback

3

1

2

INPUT

Detail

Relevant
Section

1

Achieve number customer
complaint.

1st & 2nd,
Lamp,

OUTPUT (Dominant
Problem)

A

B

C

-

X

-

Comp
2

Achieve Lot out

1st & 2nd,

-

X

-

3

Zero easy mistake

1st & 2nd ,

-

-

X

QC

-

-

X

QC

-

-

-

Lamp,
Comp,

4

Ensure the equipment/

5

tools that used still invalid
for calibration
Zero customer complaint
that it cause by outgoing
inspection.

WHFG, Matcon

Target

Detail

Relevant
Section

OUTPUT (Dominant
Problem)

A

B

C

6

Ensure the production process
of subcontractor is controlled
well to produce good product

QA

-

-

X

7

Issue WI for new product
within 1 month after finish
machine setup for each related
process.

Engineering

X

-

-

8

Revise WI 1 month after
received the technical
information from Japan.

Engineering

-

-

-

9

Finish new or revised WI
socialization to production line
2 weeks after issued.

Engineering

-

-

X

INPUT

10

Achieve Yield Target

Detail

Relevant
Section

OUTPUT (Dominant
Problem)
A
B
C

1st & 2nd,

-

X

-

-

-

X

-

-

X

Lamp,
Comp

11

Implementation Statistic
Method

1st & 2nd,
Lamp,
Comp

12

13

Zero inventory lost that
caused by mishandling of
production
Control of decrease
material lost from last
semester.

Lamp,
Comp

1st & 2nd,

X

Target

Detail

Relevant
Section

14

15

16

17

OUTPUT (Dominant
Problem)

A

B

C

-

-

X

Zero delay of export
schedule which cause
by PT responsibility.

1st,

Reduce number of EJO
10% for machine
breakdown from last
semester.
Fulfill 100% delivery
schedule meet with
customer schedule.
Fulfill 100% material
base on sales target.

Engineering

-

-

X

Exim

-

-

-

Matcon

-

-

-

2nd

Target

18

Get replacement
abnormal material
within 2 weeks for
material purchase
directly by factory

19

Finish material
complaint that supply
by vendor non mother
comp within 1 week &
do monthly
evaluation.

Detail

Relevant
Section

OUTPUT (Dominant
Problem)

A

B

C

Matcon

-

-

X

Purchasing

-

-

X

Target

Detail

Relevant
Section

20

21

22

OUTPUT (Dominant
Problem)

A

B

C

-

-

X

Answer the customer
complaint from user
within 1 week and
implement corrective
action.
Follow up the answer
outgoing inspection lot
out to production not over
than 2 weeks.

QC &

QC

-

-

X

Follow up the answer of
QC Patrol finding to
production or engineering
not over than 1 month.

QC

-

-

X

Prod

Target

Detail

Relevant
Section

OUTPUT (Dominant
Problem)

A

B

C

23

Continue conduct SGA
activity and 50% finish step
PDCA

All section,

-

-

X

24

Participate in 5S

All section,

-

-

X

25

Patrol utility 100% for
Temperature, Humidity,

Building Mtn

-

-

-

Building Mtn

-

-

-

MIS

-

-

-

Lighting and another
26

27

Utility.
Increase effectiveness
Of utility machine
performance until less than 11
times stop support within a
years
Provide service to support
available of system in ADM
To be