UNIVERSI TAS BINA NUSANTARA Program Ganda Sistem Informasi – Manajemen Skripsi Sarjana Prrogram Ganda Semester Ganjil 20112012 ANALISIS DAN PERANCANGAN WEBSI TE E-CRM DENGAN STUDI KASUS : PADA PT.CHANDRAKREASI GARMI NDO

  

Program Ganda

Sistem Informasi – Manajemen

Skripsi Sarjana Prrogram Ganda

Semester Ganjil 2011/2012

  

ANALISIS DAN PERANCANGAN W EBSI TE E-CRM DENGAN

STUDI KAS US : PADA PT.CHANDRAKREASI GARMI NDO

Ripca

1100005734

  .PT.ChandraKreasi Garmindo merupakan produsen pakaian T-shirt yang didistribusikan melalui 2 jenis pembelian yaitu konsinyasi/ titip jual dan sales putus/ partai yang terdapat beberapa kesulitan dalam proses distribusinya yaitu lamanya pelayanan dan tidak tersampainya keluhan serta saran pelanggan. Tujuan akhir dari penelitian ini adalah untuk menganalisis strategi yang tepat bagi perusahaan serta merancang sistem yang mendukung pelaksanaan strategi tersebut. Teknik pengumpulan data yang diberikan kepada pelanggan PT.ChandraKreasi Garmindo, untuk metode analisis industri digunakan analisis dengan lima kekuatan porter dan perumusan strategi dengan tahapan masukkan (input stage) strategi . Hasil yang didapatkan dari analisis perumusan strategi adalah strategi pengembangan pasar. Sistem aplikasi berbasis E- CRM dinilai paling tepat mengatasi permasalahan yang terjadi di perusahaan. Perancangan E-CRM berdasarkan 3 fase CRM yaitu acquire, enhance, dan retain yang juga menerapkan kosep Social CRM dengan memperhatikan 6 hal yaitu content,

  

connected, creatif, collaborative, contextual dan communicative . Perancangan sistem

  dilakukan dengan menggunakan metode OOAD (Object Oriented Analysis dan Design) dengan notasi UM L yang meliputi : activity diagram, class diagram, ERD, usecase

  

diagram, sequence diagram, user interface . Dengan adanya penerapan aplikasi berbasis

E-CRM diharapkan dapat mengatasi kesulitan yang dihadapi oleh perusahaan.

  Kata Kunci : Analisis, Perancangan, Website, E-CRM

  

KAT A PENGANTAR

  Puji syukur dan terima kasih yang sebesar-besarnya kepada Tuhan Yang M aha Esa, yang telah melimpahkan berkat-Nya serta anugerah-Nya sehingga penulis dapat menyelesaikan skripsi yang berjudul “Analisis dan Perancangan Website E-CRM Dengan Strudi Kasus : Pada PT.ChandraKreasi Garmindo” dengan baik dan tepat pada waktunya sebagai salah satu syarat yang harus dipenuhi agar dapat menempuh kelulusan program pendidikan sarjana (S-1) pada jurusan Sistem Informasi dan M anajemen, Bina Nusantara University, Jakarta.

  Dalam kesempatan ini juga perkenankan penulis untuk menyampaikan rasa terima kasih kepada semua pihak yang telah memberikan bantuan dan dukungannya selama penulisan skripsi ini berlangsung, diantaranya : 1.

  Keluarga penulis (Ayah, Ibu dan Kakak Tercinta) yang telah banyak memberikan dukungan dan motivasi bagi penulis dalam menyelesaikan penulisan skripsi ini.

  2. Bapak Prof.Dr.Ir.Harjanto.Prabowo,MM. selaku Rektor Binus University.

  3. Bapak Dr.Engkos Achmad Kuncoro, SE.,MM. selaku Dekan Fakultas Ekonomi Binus University 4.

  Bapak Johan, S.Kom., MM. selaku HoS of Information System Binus University.

  5. Bapak Idris Gautama So, SE., S.Kom,. MM. selaku HoS of Management Binus University.

  6. Bapak Henkie Ongowarsito,S.Kom., M.T. selaku Ketua Program Ganda Sistem Informasi dan M anajemen Binus University.

  7. Bapak Agus Putranto, S.Kom., M.T., M.Sc. selaku Dosen Pembimbing dari Jurusan Sistem Informasi yang telah banyak memberikan bimbingan dan pengarahan bagi penulis selama penulisan skripsi ini.

  8. Ibu Hartiwi Prabowo,SE.,MM. selaku Dosen Pembimbing dari Jurusan M anajemen yang telah banyak memberikan bimbingan dan pengarahan bagi penulis selama penulisan skripsi ini berlangsung.

  9. Ibu Diana selaku pimpinan PT.ChandraKreasi Garmindo yang telah mengijinkan penulis menyusun skripsi di perusahaannya serta memberikan informasi, keterangan serta data yang diperlukan penulis selama penulisa skripsi ini berlangsung.

  10. Mba Uun selaku staff PT.ChandraKreasi Garmindo yang telah membantu memberikan informasi dan data serta keterangan yang diperlukan penulis selama penulisan skripsiini berlangsung.

  11. Teman-teman SIMN baik PAY-PBY, Dian Lestari, Ellen Yanastia, Mariska Regina, Albert, Handy Lukito, Tony Kamajaya, Adrian Hartanto, Hendra Dwi

  Putra Sakti,Helsa Caesari, Prestisia Intan, Teodora Wongso,Yoannita, Silvy Amelia, Puspita Riyandini, M axy Adam dan teman-teman yang tidak dapat di sebutkan satu per satu yang selalu membantu, memberikan dukungan dan masukan satu sama lain baik pada saat penulisan kripsi ini maupun sejak awal perkuliahan.

  12. Kepada Teddy Imawan, Ronny Setiawan, Marvel, Amel, Marco, Rainer dan semua pihak lain yang tidak dapat disebutkan satu per satu yang selalu membantu, mendukung, membimbing dan mendoakan serta memberi motivasi sehingga penulis dapat menyelesaikan penulisan skripsi ini tepat waktu.

  Penulis menyadari bahwa masih banyak kekurangan dalam penulisan skripsi ini. Oleh karena itu, penulis mengharapkan kritik dan saran yang bersifat membangun dan dapat lebih mengembangkan wawasan serta pengetahuan yang lebih baik.

  Akhir kata, penulis berharap agar skripsi ini dapat bermanfaat bagi pembaca dan bagi penulis di waktu yang akan datang.

  Jakarta, 28 Januari 2012 Penulis, Ripca 1100005734

         

  DAFTAR IS I

  Abstrak ........................................................................................................................... vi Prakata ............................................................................................................................ vii Daftar Isi......................................................................................................................... ix Daftar Tabel.................................................................................................................... xv Daftar Gambar .............................................................................................................. xvii Daftar Lampiran ........................................................................................................... xxiii

  BAB 1 Pendahuluan

  1.1 Latar Belakang..................................................................................................1

  1.2 Ruang Lingkup.................................................................................................5

  1.3 Tujuan dan M anfaat..........................................................................................6

  1.4 M etodologi.......................................................................................................8

  1.5 Sistematika Penulisan.....................................................................................10

  Bab 2 Landasan Teori 2.1. Pengertian Pelanggan 2.1.1. Pengertian Pelanggan ..............................................................................13 2.1.2. Pelanggan Pada Umumnya.......................................................................14 2.1.3. Nilai Pelanggan........................................................................................15 2.1.4. Kebutuhan Pelanggan...............................................................................16 2.1.5. Keinginan.................................................................................................16 2.1.6. Kepuasan Pelanggan.................................................................................17 2.1.7. Customer Ecosystem.................................................................................18

  2.2. Pemasaran............................................................................................................18 2.2.1.

  Definisi Pemasaran...................................................................................18 2.2.2. Penawaran Pemasaran..............................................................................19 2.2.3. Segmentasi Pasar......................................................................................20 2.2.4. Konsep Penjualan.....................................................................................21 2.2.5. Pemasaran Online....................................................................................21 2.3. Internet................................................................................................................22 2.3.1.

  Pengertian Internet....................................................................................22 2.3.2. World Wide Web.......................................................................................23 2.3.3. Aplikasi Bisnis pada Internet....................................................................25 2.4. E-Business...........................................................................................................26 2.4.1.

  Pengertian E-Commerce...........................................................................26 2.4.2. Pengertian E-Business..............................................................................26 2.5. Informasi dan Sistem...........................................................................................27 2.5.1.

  Pengertian Informasi................................................................................27 2.5.2. Sistem Informasi......................................................................................29 2.5.3. Teknologi Informasi.................................................................................30 2.6. Analisa dan Perancangan....................................................................................30 2.6.1.

  Pengertian Analisa....................................................................................30 2.6.2. Pengertian Perancangan............................................................................30 2.7. CRM....................................................................................................................30 2.7.1.

  Tujuan dan Keuntungan CRM..................................................................31 2.7.2. Fase-Fase CRM........................................................................................33 2.7.3. Area Kunci CRM......................................................................................35 2.7.4. Tipe-Tipe CRM........................................................................................36

  2.7.5. Social CRM..............................................................................................37

  2.7.5.1. Perbedaan Tradisional CRM dan Social CRM ............................38 2.7.6.

  E-CRM.....................................................................................................41 2.7.7. Aplikasi Pemasaran dari CRM.................................................................41 2.7.8. Pengklasifikasian Aplikasi CRM.............................................................42 2.7.9. Keuntungan E-CRM.................................................................................44 2.8. Metode Pengumpulan Data.................................................................................45 2.9. Manajemen Strategis...........................................................................................51 2.9.1.

  Definisi Manajemen Strategis..................................................................51 2.9.2. Analisis Persaingan : Model Lima Kekuatan Porter................................52 2.9.3. Analisis Eksternal.....................................................................................55 2.9.4. Analisis Internal........................................................................................57 2.9.5. Pengertian Strategi...................................................................................57 2.9.6. Jenis-jenis Strategi ...................................................................................57 2.9.7. Perumusan Strategi...................................................................................59 2.9.7.1.

  Tahap Input...................................................................................59

  2.9.7.1.1. M atriks Evaluasi Faktor Eksternal...................................59

  2.9.7.1.2. M atriks Evaluasi Faktor Internal......................................62 2.9.7.2.

  Tahap Pencocokan........................................................................64

  2.9.7.2.1. M atriks SWOT.................................................................64

  2.9.7.2.2. M atriks Internal Eksternal................................................66

  2.9.7.2.3. M atriks Grand Strategy....................................................68

  2.9.7.2.4. M atruks SPACE...............................................................69 2.9.7.3.

  Tahap Keputusan .........................................................................69

  2.9.7.3.1. QSPM ...............................................................................69

  2.10. Skala Penilaian ..................................................................................................71 2.10.1.

  Matriks Berpasangan (Comparison Pairwaise)........................................71 2.11. OOAD................................................................................................................72 2.11.1.

  Definisi OOAD.........................................................................................72 2.11.2. Keuntungan OOAD..................................................................................72 2.11.3. Activity Diagram......................................................................................73 2.11.4. Class.........................................................................................................73 2.11.5. Use Case...................................................................................................74 2.11.6. Sequence Diagram...................................................................................75 2.11.7. User Interface...........................................................................................73 2.11.8. Component Diagram................................................................................76 2.12. Value Chain Analysis.........................................................................................77 2.13. Kerangka Berpikir..............................................................................................79

  BAB 3 ANALISIS SISTEM YANG BERJALAN 3.1. Gambaran Umum Perusahaan.............................................................................80 3.1.1. Visi dan Misi Perusahaan.........................................................................80 3.1.2. Struktur Organisasi...................................................................................81 3.1.3. Sistem yang Berjalan................................................................................86 3.1.4. Analisis Kuisioner ...................................................................................87 3.2. Analisis Kompetitif...........................................................................................101 3.3. Analisis Tahap Masukkan.................................................................................108 3.3.1. Evaluasi Faktor Eksternal.......................................................................108 3.3.2. Evaluasi Faktor Internal.........................................................................117 3.3.3. Hasil Tahap Input...................................................................................122

  3.3.4. Matiks Competitif Profile.......................................................................127 3.4. Analisis Tahap Pencocokan .............................................................................129 3.4.1.

  Matriks SWOT.......................................................................................129 3.4.2. Matriks Internal Eksternal......................................................................131 3.4.3. Matriks Grand Strategy .........................................................................132 3.4.4. Matriks SPACE......................................................................................134 3.5. Tahapan Keputusan...........................................................................................136 3.6. Analisis Rantai Nilai ........................................................................................142 3.6.1.

  Inbound Logistik....................................................................................142 3.6.2. Operasional.............................................................................................146 3.6.3. Outbound Logistik..................................................................................148 3.6.4. Pemasaran dan Penjualan.......................................................................150 3.6.5. Servicing.................................................................................................153 3.7. Permasalahan yang di Hadapi...........................................................................156 3.8. Usulan Pemecahan Masalah .............................................................................157

  BAB 4 PERANCANGAN SISTEM 4.1. Tujuan Perancangan Sistem E-CRM.................................................................159 4.2. Sistem E-CRM yang Di Usulkan......................................................................160 4.3. Activity Diagram yang Di Usulkan...................................................................167 4.4. Class Diagram Sistem E-CRM.........................................................................168 4.5. Use Case Diagram Sistem E-CRM...................................................................169 4.5.1. Use Case Diagram Publik......................................................................171 4.5.2. Use Case Diagram Perusahaan...............................................................172 4.5.3. Use Case Diagram Pelanggan................................................................178

  4.5.4. Use Case Diagram Admin......................................................................182 4.6. Sequence Diagram............................................................................................185 4.6.1.

  Sequence Diagram Publik......................................................................185 4.6.2. Sequence Diagram Perusahaan..............................................................194 4.6.3. Sequence Diagram Pelanggan................................................................206 4.6.4. Sequence Diagram Admin.....................................................................218 4.7. User Interface...................................................................................................226 4.7.1.

  Rancangan User Interface Menu Publik................................................226 4.7.2. Rancangan User Interface Menu Member.............................................240 4.7.3. Rancangan User Interface Menu Admin ...............................................256 4.8. Component Architecture...................................................................................273 4.9. Rencana Implementasi......................................................................................269 4.9.1.

  Spesifikasi Kebutuhan Sistem................................................................274 4.9.2.

Usulan Jadwal Implementasi..................................................................275

  BAB 5 SIM PULAN DAN SARAN

  5.1 Simpulan.......................................................................................................277

  5.2 Saran.............................................................................................................279 DAFTAR PUSTAKA.....................................................................................................281 RIWAYAT HIDUP........................................................................................................284 LAMPIRAN-LAMPIRAN SURAT SURVEI

  

DAFTAR TABEL

  Halaman

Tabel 2.1 Tabel Perbandingan CRM Tradisional dan CRM Sosial.................................38Tabel 2.2 Tabel Skala Penilaian ......................................................................................71Tabel 3.1 Hasil Jumlah Permintaan Rata-Rata.................................................................89Tabel 3.2 Hasil Kesukaan Pelanggan terhadap Produk....................................................90Tabel 3.3 Hasil Penilaian Harga Produk..........................................................................91Tabel 3.4 Hasil Proses Penyampaian Keluhan.................................................................92Tabel 3.5 Hasil Proses Pemesanan Produk.......................................................................92Tabel 3.6 Hasil Proses Pengiriman Produk......................................................................93Tabel 3.7 Hasil Penyampaian Informasi..........................................................................94Tabel 3.8 hasil kecepatan penyampaian informasi produk..............................................95Tabel 3.9 Hasil Penggunaan Internet ..............................................................................96Tabel 3.10 Hasil Penggunaan Website.............................................................................97Tabel 3.11 Hasil Persetujuan Penerapan Website............................................................98

  Tabel 3. 12 Hasil fitur yang dimintai dalam website......................................................100

Tabel 3.13 Hasil Pengiriman E-mail per periode...........................................................101

  Tanel 3.14 Analisis Eksternal Peluang dan Ancaman....................................................108

Tabel 3.15 Analisis Internal Kekuatan dan Kelemahan.................................................117Tabel 3.16 Perbandingan Harga PT.ChandraKresi Garmindo dengan M erek Lain..119Tabel 3.17 M ariks Evaluasi Faktor Eksternal....................................................123Tabel 3.18 M atriks Evaluasi Faktor Internal.....................................................125Tabel 3.19 Matriks Competitive Profile............................................................127

  Tabel 3.20- M atriks SWOT..............................................................................129

Tabel 3.21 M atriks SPACE...............................................................................134Tabel 3.22 Hasil Alternatif Strategi.................................................................136Tabel 3.23 QSPM ..........................................................................................137Tabel 4.1 Fitur pada fase E-CRM yang diusulkan ..............................................160Tabel 4.2 Penerapan Enam Elemen Social CRM ................................................164Tabel 4.3 Use case Spesification Publik Sistem E-CRM .....................................172Tabel 4.4 Use case Spesification Perusahaan Sistem E-CRM ...................................175Tabel 4.5 Use case Specification Pelanggan Sistem E-CRM .......................................179Tabel 4.6 Use Case Specification Admin Sistem E-CRM ....................................183Tabel 4.7 Kebutuhan untuk Sistem Server yang direkomendasikan.........................274Tabel 4.8 Kebutuhan Client............................................................................275Tabel 4.9 Jadwal Implementasi Sistem.............................................................276

     

  

DAFTAR GAMBAR

  Halaman

Gambar 2.1 Tiga Fase dari CRM .....................................................................................35Gambar 2.2 M odel Lima Kekuatan Porter.......................................................................52Gambar 2.3 Hubungan Antara Kunci Kekuatan Eksternal dan Internal..........................56Gambar 2.4 M atriks Evaluasi Eksternal...........................................................................61Gambar 2.5 M atriks Evaluasi Faktor Internal..................................................................63Gambar 2.6 M atriks SWOT.............................................................................................66Gambar 2.7 M atriks Internal Eksternal............................................................................68Gambar 2.8 Activity Diagram..........................................................................................73Gambar 2.9 Class Diagram...............................................................................................74Gambar 2.10 Use Case Diagram......................................................................................75Gambar 2.11 Sequence Diagram......................................................................................76Gambar 2.12 Component Diagram...................................................................................77Gambar 2.14 Gambar Aliran Kerangka Pikir...................................................................79Gambar 3.1 Struktur Organisasi Perusahaan....................................................................81Gambar 3.2 Activity Diagram Pemesanan Produk Tipe Konsinyasi...............................86Gambar 3.3 Activity Diagram Pemesanan Produk Tipe Sales Putus...............................87Gambar 3.4 Persentase Permintaan Rata-Rata.................................................................89Gambar 3.5 Persentase Kesukaan Rata-Rata dari Pelanggan...........................................90Gambar 3.6 Persentase Kesukaan Penilaian Harga Produk.............................................91Gambar 3.7 Persentase Proses Penyampaian Keluhan.....................................................92Gambar 3.8 Persentase Proses Pemesanan Produk..........................................................93Gambar 3.9 Persentase Proses Pengiriman Produk..........................................................94Gambar 3.10 Persentase Penyampaian Informasi Perusahaan.........................................95Gambar 3.11 Persentase Kecepatan Penyampaian Informasi Produk..............................96Gambar 3.12 Persentase Penggunaan Internet.................................................................97Gambar 3.13 Persenase Penggunaan Website..................................................................98Gambar 3.14 Persentase Persetujuan Penerapan Website................................................99Gambar 3.15 Persentase Fitur Pada Website..................................................................100Gambar 3.16 Persentase Pengiriman E-mail Per Periode..............................................101Gambar 3.17 Analisa Kompetitif Kekuatan Porter........................................................107Gambar 3.18 M atrik Internal Eksternal..........................................................................131Gambar 3.19 M atriks Grand Strategy............................................................................132Gambar 3.20 M atriks SPACE........................................................................................135Gambar 3.21 Analisis Rantai Nilai................................................................................142Gambar 3.22 Flow Chart Pemesanan Bahan Baku........................................................143Gambar 3.23 Flow Chart Penerimaan Bahan baku........................................................145Gambar 3.24 Flow Chart Proses Produksi.....................................................................147Gambar 3.25 Flow Chart Pengiriman Barang................................................................149Gambar 3.26 Flow Chart Penawaran Produk.................................................................150Gambar 3.27 Flow Chart Pemesanan Produk.................................................................152Gambar 3.28 Flow Cart Pengiriman Barang..................................................................154Gambar 4.1 Activity Diagram yang di Usulkan.............................................................167Gambar 4.2 Class Diagram Sistem E-CRM ...................................................................168Gambar 4.3 Use Case Diagram Sistem E-CRM .............................................................169Gambar 4.4 Use Case Diagram Publik Sistem E-CRM .................................................171Gambar 4.5 Use Case Diagram Perusahaan Sistem E-CRM .........................................174Gambar 4.6 Use Case Diagram Pelanggan Sistem E-CRM ...........................................178Gambar 4.7 Use Case Diagram Admin Sistem E-CRM ................................................182Gambar 4.8 Sequence Diagram M engakses Rumah......................................................185Gambar 4.9 Sequence Diagram M elakukan Pendaftaran ..............................................186Gambar 4.10 Sequence Diagram M elakukan Search.....................................................187Gambar 4.11 Sequence Diagram M engakses Produk....................................................188Gambar 4.12 Sequence Diagram M engakses Tell Friend dan Tanya Produk................189Gambar 4.13 Sequence Diagram M engakses Berita......................................................190Gambar 4.14 Sequence Diagram M engakses Galeri Rancangan...................................190Gambar 4.15 Sequence Diagram M engakses Profit.......................................................191Gambar 4.16 Sequence Diagram Tentang Kami............................................................191Gambar 4.17 Sequence Diagram Kontak Kami.............................................................192Gambar 4.18 Sequence Diagram Testimonial................................................................192Gambar 4.19 Sequence Diagram FAQ...........................................................................193Gambar 4.20 Sequence Diagram M elakukan Login Perusahaan...................................194Gambar 4.21 Sequence Diagram M engakses Rumah Perusahaan.................................195

  Gmabar 4.22 Sequence Diagram M elakukan Produk Pemesanan Online.....................196

Gambar 4.23 Sequence Diagram M engakses Profil.......................................................197Gambar 4.24 Sequence Diagram M erubah Profil..........................................................198Gambar 4.25 Sequence Diagram M engakses Keranjang...............................................199Gambar 4.26 Sequence Diagram M engakses Histori.....................................................200Gambar 4.27 Sequnce Diagram M engupload Rancangan..............................................201Gambar 4.28 Sequence Diagram M emproses Kritik dan Saran....................................202Gambar 4.29 Sequence Diagram M embuat Testimonial...............................................203Gambar 4.30 Sequence Diagram M engedit Testimonial...............................................204Gambar 4.31 Sequence Diagram M engakses FAQ Perusahaan.....................................205Gambar 4.32 Sequence Diagram Log Out Perusahaan..................................................205Gambar 4.33 Sequence Diagram M elakukan Login Pelanggan.....................................206Gambar 4.34 Sequence Diagram M engakses Rumah Pelanggan...................................207

  Gmabar 4.35 Sequence Diagram M elakukan Produk Pemesanan Online.....................208

Gambar 4.36 Sequence Diagram M engakses Profil.......................................................209Gambar 4.37 Sequence Diagram M engedit Profil.........................................................210Gambar 4.38 Sequence Diagram M engakses Keranjang...............................................211Gambar 4.39 Sequence Diagram M engakses Histori.....................................................212Gambar 4.40 Sequnce Diagram M engupload Rancangan..............................................213Gambar 4.41 Sequence Diagram M emberikan Kritik dan Saran...................................214Gambar 4.42 Sequence Diagram M embuat Testimonial...............................................215Gambar 4.43 Sequence Diagram M engedit Testimonial...............................................216Gambar 4.44 Sequence Diagram M engakses FAQ M ember.........................................217Gambar 4.45 Sequence Diagram Log Out M ember.......................................................217Gambar 4.46 Sequence Diagram Login Admin.............................................................218Gambar 4.47 Sequence Diagram M engakses Halaman Rumah Admin.........................219Gambar 4.48 Sequence Diagram M engakses Profil M ember........................................219Gambar 4.49 Sequence Diagram Detil Profil M ember..................................................220Gambar 4.50 Sequence Diagram M emproses Informasi Produk...................................221Gambar 4.51 Sequence Diagram M emproses Pesanan..................................................222Gambar 4.52 Sequence Diagram M emproses M ail........................................................223Gambar 4.53 Sequence Diagram M engakses Artikel.....................................................224Gambar 4.54 Sequence Diagram M engakses Kritik dan Saran.....................................225Gambar 4.55 Sequence Diagram M elakukan Logout Admin........................................225Gambar 4.56 Rancangan Halaman Rumah....................................................................228Gambar 4.57 Rancangan Form Pendaftaran perusahan.................................................229Gambar 4.58 Rancangan Form Pendaftaran Pelanggan.................................................230Gambar 4.59 Rancangan Halaman Search.....................................................................231Gambar 4.60 Rancangan Halaman Produk....................................................................232Gambar 4.61 Rancangan Form Tell Friends..................................................................233Gambar 4.62 Rancangan Tanya Produk.........................................................................233Gambar 4.63 Rancangan Halaman Galeri Kreatif..........................................................234Gambar 4.64 Rancangan Halaman Profit.......................................................................235Gambar 4.65 Rancangan Halaman Tentang Kami.........................................................236Gambar 4.66 Rancangan Halaman Berita......................................................................237Gambar 4.67 Rancangan Halaman Kontak Kami..........................................................238Gambar 4.68 Rancangan Halaman FAQ........................................................................239Gambar 4.69 Rancangan Halaman Login .....................................................................240Gambar 4.70 Rancangan Halaman Edit Password.........................................................241Gambar 4.71 Rancangan Produk....................................................................................242Gambar 4.72 Rancangan Pemesanan.............................................................................243Gambar 4.73 Rancangan Keranjang Konsinyasi............................................................244Gambar 4.74 Rancangan Halaman Sales Putus..............................................................245Gambar 4.75 Rancangan Halaman Galeri Kreatif..........................................................246Gambar 4.76 Rancangan Halaman Histori Konsinyasi..................................................247Gambar 4.77 Rancangan Halaman Histori Sales Putus..................................................248Gambar 4.78 Rancangan Halaman Kritik Saran............................................................249Gambar 4.79 Rancangan Halaman Testimonial.............................................................250Gambar 4.80 Rancangan Halaman Berita......................................................................251Gambar 4.81 Rancangan Halaman Kontak Kami..........................................................252Gambar 4.82 Rancangan Halaman FAQ........................................................................253Gambar 4.83 Rancangan Halaman M engubah Testimonial...........................................254Gambar 4.84 Rancangan Halaman Tentang Kami ........................................................255Gambar 4.85 Rancangan Halaman Rumah....................................................................257Gambar 4.86 Rancangan Halaman Produk....................................................................258Gambar 4.87 Rancangan Halaman Update Produk........................................................259Gambar 4.88 Rancangan Halaman Insert Produk..........................................................260Gambar 4.89 Rancangan Halaman Galeri Kreatif..........................................................261Gambar 4.90 Rancangan Halaman Kritik dan Saran......................................................262Gambar 4.91 Rancangan M essage box Admin..............................................................262Gambar 4.92 Rancangan Halaman Artikel.....................................................................263Gambar 4.93 Rancangan Halaman User Profilling........................................................264Gambar 4.94 Rancangan Spesifikasi Profil Pelanggan..................................................265Gambar 4.95 Rancangan Halaman Pesanan Admin.......................................................266Gambar 4.96 Rancangan Halaman Detil Order Konsinyasi...........................................267Gambar 4.97 Rancangan Halaman Sales Putus..............................................................268Gambar 4.98 Rancangan Halaman M ail Inbox..............................................................269Gambar 4.99 Rancangan Halaman Tulis M ail...............................................................270

  Gambar 4.100 Rancangan Halaman Tulis M ail ke Banyak..........................................271 Gambar 4.101 Rancangan Iklan e-news letter................................................................272 Gambar 4.102 Rancangan kartu ucapan (e-cards)..........................................................272 Gambar 4.103 Component Architecture Sistem E-CRM ...............................................273