Pengaruh Brand Trust dan Brand Equity terhadap Consumer Loyalty (Studi pada Konsumen Sari Roti di Universitas Kristen Maranatha Bandung).
# $ '"$" '7# !$ / /9 #" 0% " 7" /0 6' ) ' $
) 6' ) "D & /0 7/ $ !"'
%/& % &
7/ $ !"' /0
'
/ 8
9"'" 7/%%"7 ") 6& $ * / ,('/6 6 % & $ !(% *
"7# D "$ $ * ( '(/$ 5" $ !(% *3 9#"'" $"%"7 / /0 ' )/! $ !(%"$ 9 # $("7 0 7
7/ $ )"' / 8 #" !6"' /0 $ !(%"$ '"
'"$(/ )" $8 #" )
9"'"
%&8
7'/ 6 7#E$ %(# !"
)" *
/ 8
$ !("%
'"*'"$ % " ' 6"'* ) 8
# $%
'
)
& * !"' (
("' !6 *
'"$(/ )" 8
$! %
/ $ !"
& !" **
)" *
(" * ' #
3
"') (
"'# ) (
8
") *
# $ % (" "%
)
$"7 '
"'# ) (
$ $ & $"6"$ ' 4 34H ) (" * ' # 0
/',0
/' %
)
v
i
i
i
Universitas Kristen Maranatha
8
)
% !
% !
) % 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
% !
" *"$ #
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
'
"' &
" $%
'
"' &
)
" *
' ($ 8888888888888888888888888888888888888888888888888888888888888888888888888888888888
" **
"' $ #
888888888888888888888888888888888888888888888888888888888 5
'8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 5
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 5
6$ '
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 5
0 ' $ 888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 J
0 '
!6 ' 8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 J
0 '
6"%88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 J 5
0 '
!( ' 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 J5
0 '
9 &
8
8
)"
8
) ( 8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 J5
.
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
' "%
*88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
0
$
$ % #888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
" "%
8> "*
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
" "%
/
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888 =
0
0
0
8888888888888888888888888888888888888888888888888888888888 4
8
$
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 4
i
x
Universitas Kristen Maranatha
8 8
'
8 8
'/)
8 8
"! $ '
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 ?
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 1
8 8>8
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 >
8 8 8
88888888888888888888888888888888888888888888888888888888888888 >
8 8 8
888888888888888888888888888888888888888888888888888888888 2
8 8 8
888888888888888888888888888888888888888888888 2
8 82
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
8 828
8888888888888888888888888888888888888888888888888888888888888888888 ?
8 828
888888888888888888888888888888888888888888888888888888888888888888
8 828 !
8888888888888888888888888888888888888888888888888888888888888888888
8 8=
888888888888888888888888888888888888888888888888888888888888888888888888888888 >
8 84 "' *
8
"' *
8
"!6 # $
8>
"!
'
"/' $8888888888888888888888888888888888888888888888888888888888888888888888888888888 4
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 ?
' %)
/)"% " "%
" *"!6 *
6"
8
/ $ )
8
" $ " "%
8> "0
" "%
$
8= "
84
" "%
88888888888888888888888888888888888888888888888888888888888888888888888888888888888 >>
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 >>
("' $ / %
' 6"%8888888888888888888888888888888888888888888888888888888888888888888888888888888888 >2
!("% 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
" * !( %
%$$
88888888888888888888888888888888888888888888888888888888888888888888888888888 >
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 >
C
82 /( % $ )
(/ "$ $ 88888888888888888888888888888888888888888888888888
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 >
.
8
88888888888888888888888888888888888888888888888888888888888888888888888888888888 4
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
x
Universitas Kristen Maranatha
848
$ ' !" 888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
848
$ !$
848
(/ "$ $88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2=
% $
.
888888888888888888888888888888888888888888888 2?
$"7 '
"$ ' ( 0 8888888888888888888888888888888888888888888888888888888888888888888888888888 2?
.
>8
$ % " "%
>8 8
'
>8 8
$%
** (
>8 8 8
$%
** (
"$(/ )"
5 ' 6"%
8888888888888888 =
>8 8 8
$%
** (
"$(/ )"
5 ' 6"%
88888888888 4
>8 8 8
$%
** (
"$(/ )"
5 ' 6"%
$%
** (
>8 8 8
$%
** (
>8 8 8
$%
>8 8 8
$%
$%
** (
>8 8
>8 8>
>8
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2>
"' $
"$(/ )" 8888888888888888888888888888888888888888888888888888888888888888888888888888888888 2?
$ % " "%
>8 8
>8 8
"$(/ )"
%)
' ) ' $ ("'
' ) D
' 6"% 88888888888888888888888888888888888 =
84?
& ("'
' 6"% 888888888888888888888888888888888 ?
"$(/ )"
5 ' 6"%
888888888888888888888 ?
** (
"$(/ )"
5 ' 6"%
8888888888888888888 ?
** (
"$(/ )"
5 ' 6"%
88888888888888888888 ?=
"$(/ )" 5 ' 6"%
$"7 '
)
88888888888888888888888888888888 ?1
0 8888888888888888888888888888888888888888888888888888888888888888888888888888888 1
$ 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 1
>8 8 8
%)
$ 9 %8888888888888888888888888888888888888888888888888888888888888888888888888888888 1
>8 8 8
%)
$
"% 6 %
>8 8 8
>8 8
"$(/ )"
$ !$
# '888888888888888888888888888888888888888888888888888888888888888888888888888888 1=
$888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 1?
"% 6 %
% $
$ 5 ' 6"%
8888 1?
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 11
>8 8 8
/'! %
$888888888888888888888888888888888888888888888888888888888888888888888888888888888888 11
>8 8 8
" "'/ ") $ $
$ 8888888888888888888888888888888888888888888888888888888888888888888888
x
i
Universitas Kristen Maranatha
>8 8 8
>8 8>
/% " ' $ 888888888888888888888888888888888888888888888888888888888888888888888888
(/ "$ $888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
>8 8>8
"!6 # $
>8> !(%
$
$"7 '
(/ "$ $
'$ %
' 6"%
888888888888888888888888888888
>8 8>8 8
(/ "$ $
'$ %
' 6"%
888888888888888888888888888
>
88888888888888888888888888888888888888888888888888888888888888888888888888
?
$"7 '
" "%
"$ !( %
28
" "'6
28
'
! %
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
"' %8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
.
28
'$ %888888888888888888888888888888888888888888888888888888888888888888888888888888
>8 8>8 8
>8 8>8
>8
%
0
88888888888888888888888888888888888
0
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
$ 8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
>
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
>
0 '
$
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
=
0 '
!( ' 8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
1
x
i
i
Universitas Kristen Maranatha
)
!6 ' 8
*
"' *
"/' $8888888888888888888888888888888888888888888888888888888888888888888888888888 4
!6 ' 8
*
"' *
"!
!6 ' 8
/)"% " "%
'
888888888888888888888888888888888888888888888888888888888888888888888888 1
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 >
x
i
i
i
Universitas Kristen Maranatha
)
.
6"% 8
" "%
6"% 8
"0
6"% >8
'
"' $
"$(/ )"
"') $ '
" $ "% ! 8888888888888888888888888888888888888 21
6"% >8
'
"' $
"$(/ )"
"') $ '
$ 8888888888888888888888888888888888888888888888888888 =
6"% >8
"') # % 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888
$
'" " $
("' $ / %
9 6
' 6"%888888888888888888888888888888888888888888888888888888888888888888888888 >=
' 6"%
+K -8888888888888888888888888888888888 =
6"% >8 2 '" " $
9 6
' 6"%
+K - 888888888888888888888888888 4>
6"% >8 1 '" " $
9 6
' 6"%
+K -8888888888888888 4?
6"% >8
'" " $
9 6
' 6"%
6"% >8 2 '" " $
9 6
' 6"%
+K2-888888888888888888888888888888888888 ?>
6"% >8 ? '" " $
9 6
' 6"%
+K=-8888888888888888888888888888888888888 ?4
6"% >8
9 6
' 6"%
+.-888888888888888888888888888888888888888 1
'" " $
6"% >8 >
$%
%)
$ 9 %
6"% >8 2
$%
%)
$
' 6"%
6"% >8 =
$%
%)
$
#'
6"% >8 4
$%
%)
$
' 6"%
6"% >8 ?
+K>-8888888888888888888888888888888888888 ?
) 6 ' %" E$ "$ 8888888888888888888888888888888888888888 1
8888888 1>
) 6 ' %" E$ "$ 8888888888888888888888888888888888888888 1=
8888888 14
"% 6 % $ 5 ' 6"%
8888888888888 1?
6"% >8 1
$%
/'! %
6"% >8>
$%
" "'/ ") $ $
6"% >8>
$%
6"% >8>
$%
(/ "$ $ $"7 '
'$ %
' 6"%
888888888888888888888888888888
6"% >8>
$%
(/ "$ $ $"7 '
'$ %
' 6"%
8888888888888888888888888888
>
6"% >8>>
6"%
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888
=
6"% >8>2
$%
%
""
$ 888888888888888888888888888888888888888888888888888888888888888888888888888888888888 11
$88888888888888888888888888888888888888888888888888888888888888888888888
/% " ' $8888888888888888888888888888888888888888888888888888888888888888888888888
(/ "$ $ $"7 '
! %
88888888888888888888888888888888888888888888888888888888888
x
i
?
v
Universitas Kristen Maranatha
6"% >8>=
6"%
/)"% #
8888888888888888888888888888888888888888888888888888888888888888888888888888888
x
1
v
Universitas Kristen Maranatha
)
!( '
"$ / "' " "%
!( '
$%
!( '
$%
%)
.
888888888888888888888888888888888888888888888888888888888888888888888888888888888
"$ ' ( 0 8888888888888888888888888888888888888888888888888888888888888888888888888888888888
$)
"% 6 %
$88888888888888888888888888888888888888888888888888888888888
!( '
>
$%
$ !$
!( '
2
$%
(/ "$ $ 88888888888888888888888888888888888888888888888888888888888888888888888888888888888
2
4
% $ 888888888888888888888888888888888888888888888888888888888888888888888888888
x
v
i
Universitas Kristen Maranatha
!"###$
1
Universitas Kristen Maranatha
%
!&''($
)
!&''*$
%
%
%
!&''#$
%
%
+
!"###$
2
Universitas Kristen Maranatha
,
,
-
%
-
%
.
/
"##( %
.
-
/
0
-
1
!
%
,,
0
20
2%
3-
%
/
$
%
0
%
-
&'"4
5
,
/
6
1
& %
1
0
1
0
7 0
&'"4
0
&4 7
&'"4
-
%
!&'"4$
&'"4
3
Universitas Kristen Maranatha
000
2
0
*%
%
&'"4 ,
&
&'"4
-
1
5
"*
%
2
!&'"4$
&'"4
1
8
/
6
&'"4
7 "*
2
2
&'"4
1
:
!
"#
$#
!
;
!
%#
7
0
0
000
9%
8
#
%
!
-
0 2 5
<
&'"&
)
1
&'"4 %
-
1
0
=
;
"#
$#
!
%
-
!
;
4
Universitas Kristen Maranatha
1
>
"
,
"#
!
$#
%
&
-
,
"#
!
$#
%
4
-
,
!
"#
!
$#
%
-
>
"
<
,
!
"#
$#
%
&
<
,
!
"#
$#
%
4
<
,
!
%
!
"#
$#
-
5
Universitas Kristen Maranatha
?
,
>
<
!
"#
!
$#
,
!
"#
,
!
$#
?
,
,
6
Universitas Kristen Maranatha
7
$"
0
!
#" %
#(
$ $%
"
*2
1
> !
!
4S
!
!
9' 9S
"#
$#
,
"$
!&''"$
,
1
0
!
"#
$#
"$
!
4S
1
1
!
9' 9S
!
,
3
Universitas Kristen Maranatha
1
0
!
!
"#
,
$#
"$
$#
!
,
"$
' ''' P ' '(
!
"#
' ''' P ' '(
0
0
0
"
=
%
%
-
%
-
1
1
4
Universitas Kristen Maranatha
%
>
0 0
=
1
1
5
Universitas Kristen Maranatha
( 9
=
% !"
"##9
7
? &''" /
5
=
)
?
&'"4 .
!# # 4# # 5
1
7
7 5
C
7
?
7
%
)
&''9
'!
*
<
- )
. 07
&''* .
$#
.
81
?
!
@
&''4 4
*
.#
# #
A "& . "
% !
" )
!
;#
# #&
'' # % #& 4
G
/
<
'"
7
#
1
%
8
!
. 07
@
>
)
7
<
<
#
%
?
&'''
1
>1
> 1 5)
&'"" 4 *
# #& !
;
%
4 *%
#&
!
5
,
5
,%
?
!
-
4.44 %
H / &''C
" #
4 & % #
4( %
"# 4
/
A * . " &''* > " "* <
) &''"
'
#
!%"$ <
.#
>
#&
K 8
" #
$#
;
"
4
V
<
$#
%
1
6
=
!
.
<
=
# ##
&''(
! % A
.
&''" 4
7
>6
)
&''C
<
4 1
/
%
6 K
<
1
%>
=
>%
?
M
1
1
6
Universitas Kristen Maranatha
8
!&''#$
.
)
"4
>)
7
6
8
$#
% ? "### "#
A#
#&
.
%
.
&''(
,
&'"'
0 $ 4
;#%
)
&''( 4
@
8 8 @ 78517BC
.
7
$44.
D < .
2
5
0D
%
>
4 <
;
!%"$ <
A
@
6
<
4 4 . <
=
#
4
. 4 .4
3 3 40E0
%
.
4'
>
.
1
%
!&''&$
#
)
+
#!
'
.
!
-
"### F
.
@
% "#
$#
!
> 1 5)
7
,
C4 !%
$ 44 BB
% 1
+
;$ 4D < 4
. <
D 4 4F
7 -
%
%
!&'"4$
000
1
2
7 -
%
)
&'"" .
4 3
D < .
!.
<
<
0
2
&'"4
0
*%
!&'"4$
&'"4
2
= 0 &'"4
0D !
< 20 >
.0 04
. ! $
%
<
&4 7
&
&'"4 ,
&'"4
&'"4
1
8
9%
000
&'"4
!
0
<
"*
2
<
4.44 )
"
@
1
1
7
Universitas Kristen Maranatha
-
6
&''* .
.
A "4 !&$
%
%
@
%
&''# .
' $#
1
&''" G
) 7
%
&''C
#
%
&''C
#
)
'' # %
( ># @
!
4
.#
!
>6
F
!
!
@ =
%#*
4
<
.
$44.
< 4
4. $
=
5 /
22
22000
0
1< *
'
%
1
.
&'"'
. $ >
$3> $
!%"$ <
#
!
#
7
%
"
$#
1
.
%
%
'!
< '
!"##"$
;
%
!
20
1
@
> /A
,
>
0D 0 $
. 3
) 6' ) "D & /0 7/ $ !"'
%/& % &
7/ $ !"' /0
'
/ 8
9"'" 7/%%"7 ") 6& $ * / ,('/6 6 % & $ !(% *
"7# D "$ $ * ( '(/$ 5" $ !(% *3 9#"'" $"%"7 / /0 ' )/! $ !(%"$ 9 # $("7 0 7
7/ $ )"' / 8 #" !6"' /0 $ !(%"$ '"
'"$(/ )" $8 #" )
9"'"
%&8
7'/ 6 7#E$ %(# !"
)" *
/ 8
$ !("%
'"*'"$ % " ' 6"'* ) 8
# $%
'
)
& * !"' (
("' !6 *
'"$(/ )" 8
$! %
/ $ !"
& !" **
)" *
(" * ' #
3
"') (
"'# ) (
8
") *
# $ % (" "%
)
$"7 '
"'# ) (
$ $ & $"6"$ ' 4 34H ) (" * ' # 0
/',0
/' %
)
v
i
i
i
Universitas Kristen Maranatha
8
)
% !
% !
) % 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
% !
" *"$ #
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
'
"' &
" $%
'
"' &
)
" *
' ($ 8888888888888888888888888888888888888888888888888888888888888888888888888888888888
" **
"' $ #
888888888888888888888888888888888888888888888888888888888 5
'8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 5
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 5
6$ '
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 5
0 ' $ 888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 J
0 '
!6 ' 8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 J
0 '
6"%88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 J 5
0 '
!( ' 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 J5
0 '
9 &
8
8
)"
8
) ( 8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 J5
.
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
' "%
*88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
0
$
$ % #888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
" "%
8> "*
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
" "%
/
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888 =
0
0
0
8888888888888888888888888888888888888888888888888888888888 4
8
$
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 4
i
x
Universitas Kristen Maranatha
8 8
'
8 8
'/)
8 8
"! $ '
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 ?
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 1
8 8>8
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 >
8 8 8
88888888888888888888888888888888888888888888888888888888888888 >
8 8 8
888888888888888888888888888888888888888888888888888888888 2
8 8 8
888888888888888888888888888888888888888888888 2
8 82
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
8 828
8888888888888888888888888888888888888888888888888888888888888888888 ?
8 828
888888888888888888888888888888888888888888888888888888888888888888
8 828 !
8888888888888888888888888888888888888888888888888888888888888888888
8 8=
888888888888888888888888888888888888888888888888888888888888888888888888888888 >
8 84 "' *
8
"' *
8
"!6 # $
8>
"!
'
"/' $8888888888888888888888888888888888888888888888888888888888888888888888888888888 4
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 ?
' %)
/)"% " "%
" *"!6 *
6"
8
/ $ )
8
" $ " "%
8> "0
" "%
$
8= "
84
" "%
88888888888888888888888888888888888888888888888888888888888888888888888888888888888 >>
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 >>
("' $ / %
' 6"%8888888888888888888888888888888888888888888888888888888888888888888888888888888888 >2
!("% 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
" * !( %
%$$
88888888888888888888888888888888888888888888888888888888888888888888888888888 >
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 >
C
82 /( % $ )
(/ "$ $ 88888888888888888888888888888888888888888888888888
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 >
.
8
88888888888888888888888888888888888888888888888888888888888888888888888888888888 4
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
x
Universitas Kristen Maranatha
848
$ ' !" 888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2
848
$ !$
848
(/ "$ $88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2=
% $
.
888888888888888888888888888888888888888888888 2?
$"7 '
"$ ' ( 0 8888888888888888888888888888888888888888888888888888888888888888888888888888 2?
.
>8
$ % " "%
>8 8
'
>8 8
$%
** (
>8 8 8
$%
** (
"$(/ )"
5 ' 6"%
8888888888888888 =
>8 8 8
$%
** (
"$(/ )"
5 ' 6"%
88888888888 4
>8 8 8
$%
** (
"$(/ )"
5 ' 6"%
$%
** (
>8 8 8
$%
** (
>8 8 8
$%
>8 8 8
$%
$%
** (
>8 8
>8 8>
>8
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 2>
"' $
"$(/ )" 8888888888888888888888888888888888888888888888888888888888888888888888888888888888 2?
$ % " "%
>8 8
>8 8
"$(/ )"
%)
' ) ' $ ("'
' ) D
' 6"% 88888888888888888888888888888888888 =
84?
& ("'
' 6"% 888888888888888888888888888888888 ?
"$(/ )"
5 ' 6"%
888888888888888888888 ?
** (
"$(/ )"
5 ' 6"%
8888888888888888888 ?
** (
"$(/ )"
5 ' 6"%
88888888888888888888 ?=
"$(/ )" 5 ' 6"%
$"7 '
)
88888888888888888888888888888888 ?1
0 8888888888888888888888888888888888888888888888888888888888888888888888888888888 1
$ 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 1
>8 8 8
%)
$ 9 %8888888888888888888888888888888888888888888888888888888888888888888888888888888 1
>8 8 8
%)
$
"% 6 %
>8 8 8
>8 8
"$(/ )"
$ !$
# '888888888888888888888888888888888888888888888888888888888888888888888888888888 1=
$888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 1?
"% 6 %
% $
$ 5 ' 6"%
8888 1?
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 11
>8 8 8
/'! %
$888888888888888888888888888888888888888888888888888888888888888888888888888888888888 11
>8 8 8
" "'/ ") $ $
$ 8888888888888888888888888888888888888888888888888888888888888888888888
x
i
Universitas Kristen Maranatha
>8 8 8
>8 8>
/% " ' $ 888888888888888888888888888888888888888888888888888888888888888888888888
(/ "$ $888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
>8 8>8
"!6 # $
>8> !(%
$
$"7 '
(/ "$ $
'$ %
' 6"%
888888888888888888888888888888
>8 8>8 8
(/ "$ $
'$ %
' 6"%
888888888888888888888888888
>
88888888888888888888888888888888888888888888888888888888888888888888888888
?
$"7 '
" "%
"$ !( %
28
" "'6
28
'
! %
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
"' %8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
.
28
'$ %888888888888888888888888888888888888888888888888888888888888888888888888888888
>8 8>8 8
>8 8>8
>8
%
0
88888888888888888888888888888888888
0
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
$ 8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
>
888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
>
0 '
$
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
=
0 '
!( ' 8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888
1
x
i
i
Universitas Kristen Maranatha
)
!6 ' 8
*
"' *
"/' $8888888888888888888888888888888888888888888888888888888888888888888888888888 4
!6 ' 8
*
"' *
"!
!6 ' 8
/)"% " "%
'
888888888888888888888888888888888888888888888888888888888888888888888888 1
8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 >
x
i
i
i
Universitas Kristen Maranatha
)
.
6"% 8
" "%
6"% 8
"0
6"% >8
'
"' $
"$(/ )"
"') $ '
" $ "% ! 8888888888888888888888888888888888888 21
6"% >8
'
"' $
"$(/ )"
"') $ '
$ 8888888888888888888888888888888888888888888888888888 =
6"% >8
"') # % 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888
$
'" " $
("' $ / %
9 6
' 6"%888888888888888888888888888888888888888888888888888888888888888888888888 >=
' 6"%
+K -8888888888888888888888888888888888 =
6"% >8 2 '" " $
9 6
' 6"%
+K - 888888888888888888888888888 4>
6"% >8 1 '" " $
9 6
' 6"%
+K -8888888888888888 4?
6"% >8
'" " $
9 6
' 6"%
6"% >8 2 '" " $
9 6
' 6"%
+K2-888888888888888888888888888888888888 ?>
6"% >8 ? '" " $
9 6
' 6"%
+K=-8888888888888888888888888888888888888 ?4
6"% >8
9 6
' 6"%
+.-888888888888888888888888888888888888888 1
'" " $
6"% >8 >
$%
%)
$ 9 %
6"% >8 2
$%
%)
$
' 6"%
6"% >8 =
$%
%)
$
#'
6"% >8 4
$%
%)
$
' 6"%
6"% >8 ?
+K>-8888888888888888888888888888888888888 ?
) 6 ' %" E$ "$ 8888888888888888888888888888888888888888 1
8888888 1>
) 6 ' %" E$ "$ 8888888888888888888888888888888888888888 1=
8888888 14
"% 6 % $ 5 ' 6"%
8888888888888 1?
6"% >8 1
$%
/'! %
6"% >8>
$%
" "'/ ") $ $
6"% >8>
$%
6"% >8>
$%
(/ "$ $ $"7 '
'$ %
' 6"%
888888888888888888888888888888
6"% >8>
$%
(/ "$ $ $"7 '
'$ %
' 6"%
8888888888888888888888888888
>
6"% >8>>
6"%
88888888888888888888888888888888888888888888888888888888888888888888888888888888888888
=
6"% >8>2
$%
%
""
$ 888888888888888888888888888888888888888888888888888888888888888888888888888888888888 11
$88888888888888888888888888888888888888888888888888888888888888888888888
/% " ' $8888888888888888888888888888888888888888888888888888888888888888888888888
(/ "$ $ $"7 '
! %
88888888888888888888888888888888888888888888888888888888888
x
i
?
v
Universitas Kristen Maranatha
6"% >8>=
6"%
/)"% #
8888888888888888888888888888888888888888888888888888888888888888888888888888888
x
1
v
Universitas Kristen Maranatha
)
!( '
"$ / "' " "%
!( '
$%
!( '
$%
%)
.
888888888888888888888888888888888888888888888888888888888888888888888888888888888
"$ ' ( 0 8888888888888888888888888888888888888888888888888888888888888888888888888888888888
$)
"% 6 %
$88888888888888888888888888888888888888888888888888888888888
!( '
>
$%
$ !$
!( '
2
$%
(/ "$ $ 88888888888888888888888888888888888888888888888888888888888888888888888888888888888
2
4
% $ 888888888888888888888888888888888888888888888888888888888888888888888888888
x
v
i
Universitas Kristen Maranatha
!"###$
1
Universitas Kristen Maranatha
%
!&''($
)
!&''*$
%
%
%
!&''#$
%
%
+
!"###$
2
Universitas Kristen Maranatha
,
,
-
%
-
%
.
/
"##( %
.
-
/
0
-
1
!
%
,,
0
20
2%
3-
%
/
$
%
0
%
-
&'"4
5
,
/
6
1
& %
1
0
1
0
7 0
&'"4
0
&4 7
&'"4
-
%
!&'"4$
&'"4
3
Universitas Kristen Maranatha
000
2
0
*%
%
&'"4 ,
&
&'"4
-
1
5
"*
%
2
!&'"4$
&'"4
1
8
/
6
&'"4
7 "*
2
2
&'"4
1
:
!
"#
$#
!
;
!
%#
7
0
0
000
9%
8
#
%
!
-
0 2 5
<
&'"&
)
1
&'"4 %
-
1
0
=
;
"#
$#
!
%
-
!
;
4
Universitas Kristen Maranatha
1
>
"
,
"#
!
$#
%
&
-
,
"#
!
$#
%
4
-
,
!
"#
!
$#
%
-
>
"
<
,
!
"#
$#
%
&
<
,
!
"#
$#
%
4
<
,
!
%
!
"#
$#
-
5
Universitas Kristen Maranatha
?
,
>
<
!
"#
!
$#
,
!
"#
,
!
$#
?
,
,
6
Universitas Kristen Maranatha
7
$"
0
!
#" %
#(
$ $%
"
*2
1
> !
!
4S
!
!
9' 9S
"#
$#
,
"$
!&''"$
,
1
0
!
"#
$#
"$
!
4S
1
1
!
9' 9S
!
,
3
Universitas Kristen Maranatha
1
0
!
!
"#
,
$#
"$
$#
!
,
"$
' ''' P ' '(
!
"#
' ''' P ' '(
0
0
0
"
=
%
%
-
%
-
1
1
4
Universitas Kristen Maranatha
%
>
0 0
=
1
1
5
Universitas Kristen Maranatha
( 9
=
% !"
"##9
7
? &''" /
5
=
)
?
&'"4 .
!# # 4# # 5
1
7
7 5
C
7
?
7
%
)
&''9
'!
*
<
- )
. 07
&''* .
$#
.
81
?
!
@
&''4 4
*
.#
# #
A "& . "
% !
" )
!
;#
# #&
'' # % #& 4
G
/
<
'"
7
#
1
%
8
!
. 07
@
>
)
7
<
<
#
%
?
&'''
1
>1
> 1 5)
&'"" 4 *
# #& !
;
%
4 *%
#&
!
5
,
5
,%
?
!
-
4.44 %
H / &''C
" #
4 & % #
4( %
"# 4
/
A * . " &''* > " "* <
) &''"
'
#
!%"$ <
.#
>
#&
K 8
" #
$#
;
"
4
V
<
$#
%
1
6
=
!
.
<
=
# ##
&''(
! % A
.
&''" 4
7
>6
)
&''C
<
4 1
/
%
6 K
<
1
%>
=
>%
?
M
1
1
6
Universitas Kristen Maranatha
8
!&''#$
.
)
"4
>)
7
6
8
$#
% ? "### "#
A#
#&
.
%
.
&''(
,
&'"'
0 $ 4
;#%
)
&''( 4
@
8 8 @ 78517BC
.
7
$44.
D < .
2
5
0D
%
>
4 <
;
!%"$ <
A
@
6
<
4 4 . <
=
#
4
. 4 .4
3 3 40E0
%
.
4'
>
.
1
%
!&''&$
#
)
+
#!
'
.
!
-
"### F
.
@
% "#
$#
!
> 1 5)
7
,
C4 !%
$ 44 BB
% 1
+
;$ 4D < 4
. <
D 4 4F
7 -
%
%
!&'"4$
000
1
2
7 -
%
)
&'"" .
4 3
D < .
!.
<
<
0
2
&'"4
0
*%
!&'"4$
&'"4
2
= 0 &'"4
0D !
< 20 >
.0 04
. ! $
%
<
&4 7
&
&'"4 ,
&'"4
&'"4
1
8
9%
000
&'"4
!
0
<
"*
2
<
4.44 )
"
@
1
1
7
Universitas Kristen Maranatha
-
6
&''* .
.
A "4 !&$
%
%
@
%
&''# .
' $#
1
&''" G
) 7
%
&''C
#
%
&''C
#
)
'' # %
( ># @
!
4
.#
!
>6
F
!
!
@ =
%#*
4
<
.
$44.
< 4
4. $
=
5 /
22
22000
0
1< *
'
%
1
.
&'"'
. $ >
$3> $
!%"$ <
#
!
#
7
%
"
$#
1
.
%
%
'!
< '
!"##"$
;
%
!
20
1
@
> /A
,
>
0D 0 $
. 3