Kuesioner Pengaruh Persepsi Kemudahan Penggunaan, Persepsi Manfaat Dan Kepercayaan Konsumen Dalam Bertransaksi Terhadap Pengaplikasian Layanan Jasa Mobile Banking Studi Kasus Di Kota Medan
LAMPIRAN - LAMPIRAN
Lampiran 1
Kuesioner
Pengaruh Persepsi Kemudahan Penggunaan, Persepsi Manfaat
Dan Kepercayaan Konsumen Dalam Bertransaksi Terhadap
Pengaplikasian Layanan Jasa Mobile Banking Studi Kasus Di
Kota Medan
1. Karakteristik Responden
Nasabah Bank : ……………………………….. (sebutkan) Usia : …….Tahun Pekerjaan : ............................................... Jenis Kelamin* : ( ) Laki-laki ( ) Perempuan Jenjang Pendidikan* : ( ) SMA ( ) Diploma (D3) ( ) Strata1 (S1) ( ) Strata2 (S2) ( ) Strata3 (S3)
2. Isilah jawaban berikut sesuai dengan pendapat Anda, dengan cara
memberikan tanda checklist pada kolom yang tersedia. Adapun makna
tanda dalam kolom adalah sebagai beerikut :No. Pernyataan Kode Skor
1 Sangat Setuju SS
5
2 Setuju S
4
3 Kurang Setuju KS
3
4 Tidak Setuju TS
2
5 Sangat Tidak Setuju STS
1
Variabel Penelitian
No. Kemudahan Penggunaan SS S KS TS STS
1 Menggunakan mobile banking dapat mengefisiensi waktu nasabah karena tidak perlu pergi ke lokasi bank.
2 Mobile banking dapat melakukan segala macam transaksi yang dibutuhkan nasabah.
3 Mobile banking sangat mudah digunakan oleh setiap nasabah.
4 Menggunakan mobile banking sangat fleksibel karena dapat dilakukan dimana saja.
5 Anda jarang mengalami kebingungan bila menggunakan mobile banking.
No. Manfaat SS S KS TS STS
1 Penggunaan Mobile Banking meningkatkan efektivitas pekerjaan anda.
2 Anda dapat menggunakan Mobile banking setiap saat.
3 Penggunaan mobile banking mempermudah pekerjaan anda.
4 Dengan mobile banking anda mendapatkan informasi tepat waktu.
5 Setiap kebutuhan nasabah akan terpenuhi karena fasilitas mobile banking yang lengkap.
No. Kepercayaan SS S KS TS STS
1 Bank yang menyediakan fasilitas mobile banking akan melakukan transaksi seperti yang dijanjikan.
2 Transaksi melalui mobile banking dapat dipercaya keamanannya.
3 Mobile banking dapat menjamin kebutuhan nasabah dalam melakukan berbagai macam transaksi.
4 Bank sangat menjamin keamanan transaksi yang dilakukan melalui mobile banking.
5 Bank memiliki pengendalian yang cukup untuk melindungi data pribadi dan keuagan anda.
No. Penggunaan SS S KS TS STS
1 Anda bertransaksi melalui Mobile banking secara intensif (Misal: lebih dari 1 jam per hari)
2 Menggunakan mobile banking dapat meningkatkan efektivitas saya dalam melakukan transaksi perbankan.
3 Saya akan menggunakan fasilitas mobile banking di masa yang akan datang.
4 Mobile banking sangat sesuai dengan kebutuhan saya.
5 Transaksi yang dilakukan lebih cepat bila menggunakan mobile banking.
Lampiran 2 Hasil Uji Statistik Deskriptif
Descriptive Statistics
N Minimum Maximum Sum Mean Std. Deviation X1=Kemudahan Penggunaan
35
15.00 25.00 699.00 19.9714 2.71689 X2=Manfaat
35
14.00 25.00 708.00 20.2286 2.47441 X3=Kepercayaan
35
13.00 25.00 678.00 19.3714 2.46249 Y=Penggunaan
35
14.00 25.00 709.00 20.2571 2.91389 Valid N (listwise)
35
Lampiran 3 Hasil Uji Validitas
2. Variabel Manfaat Item-Total Statistics
VAR00004 16.2286 4.652 .590 .807
VAR00003 16.0571 4.173 .621 .793
VAR00002 16.1143 3.339 .687 .782
VAR00001 16.2571 3.844 .707 .767
Cronbach's Alpha if Item Deleted
Corrected Item-Total Correlation
Scale Variance if Item Deleted
Scale Mean if Item Deleted
VAR00005 16.1143 4.516 .888 .770
1. Variabel Kemudahan Penggunaan Item-Total Statistics
VAR00004 15.9143 5.022 .441 .901
VAR00003 15.8857 5.163 .663 .829
VAR00002 15.8857 5.339 .589 .845
VAR00001 16.0857 4.434 .875 .770
Cronbach's Alpha if Item Deleted
Corrected Item-Total Correlation
Scale Variance if Item Deleted
Scale Mean if Item Deleted
VAR00005 16.2571 4.432 .572 .807
3. Variabel Kepercayaan Item-Total Statistics
Scale Mean if Item Deleted
VAR00004 16.3714 5.946 .697 .826
VAR00003 16.0571 4.761 .786 .800
VAR00002 16.1714 6.617 .476 .873
VAR00001 16.2857 6.034 .619 .843
Cronbach's Alpha if Item Deleted
Corrected Item-Total Correlation
Scale Variance if Item Deleted
4. Variabel Penggunaan Item-Total Statistics
Scale Mean if Item Deleted
VAR00005 15.4857 3.787 .765 .801
VAR00004 15.4857 4.787 .512 .863
VAR00003 15.5429 3.903 .656 .831
VAR00002 15.4286 3.664 .739 .809
VAR00001 15.5429 3.961 .700 .819
Cronbach's Alpha if Item Deleted
Corrected Item-Total Correlation
Scale Variance if Item Deleted
VAR00005 16.1429 4.773 .832 .784
Lampiran 4 Hasil Uji Reliabilitas
1. Variabel Kemudahan Penggunaan
N % Cases Valid 35 100.0
Deleted Scale Variance if
VAR00005 16.1143 4.516 .888 .770
VAR00004 15.9143 5.022 .441 .901
VAR00003 15.8857 5.163 .663 .829
VAR00002 15.8857 5.339 .589 .845
VAR00001 16.0857 4.434 .875 .770
Item Deleted
Correlation Cronbach's Alpha if
Item Deleted Corrected Item-Total
35 Item-Total Statistics Scale Mean if Item
Excluded a .0 Total 35 100.0 a. Listwise deletion based on all variables in the procedure.
Case Processing Summary
35 VAR00004 4.0571 .83817
35 VAR00003 4.0857 .61220
35 VAR00002 4.0857 .61220
VAR00001 3.8857 .67612
5 Item Statistics Mean Std. Deviation N
Cronbach's Alpha N of Items .856
Reliability Statistics
35 VAR00005 3.8571 .64820
Scale Statistics
Mean Variance Std. Deviation N of Items 19.9714 7.382 2.71689
5
2. Variabel Manfaat
Case Processing Summary
N % Cases Valid 35 100.0
Excluded a .0 Total 35 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items .827
5 Item Statistics Mean Std. Deviation N
VAR00001 3.9714 .66358
35 VAR00002 4.1143 .83213
35 VAR00003 4.1714 .61767
35 VAR00004 4.0000 .48507
35 VAR00005 3.9714 .56806
35
Item-Total Statistics
Mean Variance Std. Deviation N of Items 20.2286 6.123 2.47441
5
Cronbach's Alpha N of Items .856
Reliability Statistics
Excluded a .0 Total 35 100.0 a. Listwise deletion based on all variables in the procedure.
N % Cases Valid 35 100.0
Case Processing Summary
5
Scale Statistics
Scale Mean if Item Deleted
VAR00005 16.2571 4.432 .572 .807
VAR00004 16.2286 4.652 .590 .807
VAR00003 16.0571 4.173 .621 .793
VAR00002 16.1143 3.339 .687 .782
VAR00001 16.2571 3.844 .707 .767
Cronbach's Alpha if Item Deleted
Corrected Item-Total Correlation
Scale Variance if Item Deleted
3. Variabel Kepercaayaan
Item Statistics
VAR00002 15.4286 3.664 .739 .809
Excluded a .0 Total 35 100.0 a. Listwise deletion based on all variables in the procedure.
N % Cases Valid 35 100.0
Case Processing Summary
5
Mean Variance Std. Deviation N of Items 19.3714 6.064 2.46249
Scale Statistics
VAR00005 15.4857 3.787 .765 .801
VAR00004 15.4857 4.787 .512 .863
VAR00003 15.5429 3.903 .656 .831
VAR00001 15.5429 3.961 .700 .819
Mean Std. Deviation N
Item Deleted
Correlation Cronbach's Alpha if
Item Deleted Corrected Item-Total
Deleted Scale Variance if
35 Item-Total Statistics Scale Mean if Item
35 VAR00005 3.8857 .63113
35 VAR00004 3.8857 .47101
35 VAR00003 3.8286 .66358
35 VAR00002 3.9429 .68354
VAR00001 3.8286 .61767
4. Variabel Penggunaan
Reliability Statistics
Correlation Cronbach's Alpha if
Mean Variance Std. Deviation N of Items 20.2571 8.491 2.91389
Scale Statistics
VAR00005 16.1429 4.773 .832 .784
VAR00004 16.3714 5.946 .697 .826
VAR00003 16.0571 4.761 .786 .800
VAR00002 16.1714 6.617 .476 .873
VAR00001 16.2857 6.034 .619 .843
Item Deleted
Item Deleted Corrected Item-Total
Cronbach's Alpha N of Items .859
Deleted Scale Variance if
35 Item-Total Statistics Scale Mean if Item
35 VAR00005 4.1143 .83213
35 VAR00004 3.8857 .63113
35 VAR00003 4.2000 .86772
35 VAR00002 4.0857 .61220
VAR00001 3.9714 .66358
5 Item Statistics Mean Std. Deviation N
5
Lampiran 5 Hasil Uji Normalitas
Scatter Plots Uji Normalitas
Kolmogorov-Smirnov One-Sample Kolmogorov-Smirnov Test
Unstandardized Residual
N
35 Normal Parameters Mean a,,b .0000000 Std. Deviation .71639071
Most Extreme Differences Absolute .110 Positive .077 Negative -.110
Kolmogorov-Smirnov Z .649 Asymp. Sig. (2-tailed) .794 a. Test distribution is Normal.
One-Sample Kolmogorov-Smirnov Test
Unstandardized Residual
N
35 Normal Parameters Mean a,,b .0000000 Std. Deviation .71639071
Most Extreme Differences Absolute .110 Positive .077 Negative -.110
Kolmogorov-Smirnov Z .649 Asymp. Sig. (2-tailed) .794 a. Test distribution is Normal.
b. Calculated from data.
Lampiran 6 Hasil Uji Heteroskedastisitas
Lampiran 7 Hasil Uji Multikolinieritas a
Coefficients
Standardized Unstandardized Coefficients Coefficients Collinearity Statistics
Model B Std. Error Beta t Sig. Tolerance
VIF 1 (Constant) -2.923 1.147 -2.549 .016 X1=Kemudahan Penggunaan .613 .076 .571 8.056 .000 .388 2.579 X2=Manfaat .524 .103 .445 5.091 .000 .255 3.921 X3=Kepercayaan .018 .076 .015 .232 .818 .477 2.095
a. Dependent Variable: Y=Penggunaan a
Collinearity Diagnostics
Variance Proportions Dimensi
X1=Kemudahan Model on Eigenvalue Condition Index (Constant) Penggunaan X2=Manfaat X3=Kepercayaan
1 1 3.980 1.000 .00 .00 .00 .00 2 .010 20.278 .76 .22 .03 .00 3 .008 22.811 .24 .21 .00 .58 4 .002 40.037 .00 .57 .96 .41 a. Dependent Variable: Y=Penggunaan
Residuals Statistics a
Minimum Maximum Mean Std. Deviation N Predicted Value 14.5347 25.9382 20.2571 2.82445
35 Std. Predicted Value -2.026 2.011 .000 1.000
35 Standard Error of Predicted Value .141 .460 .237 .091
35 Adjusted Predicted Value 14.8098 26.1746 20.2673 2.80741
35 Residual -1.64916 1.17301 .00000 .71639
35 Std. Residual -2.198 1.563 .000 .955
35 Stud. Residual -2.325 1.605 -.006 1.039
35 Deleted Residual -2.05413 1.48529 -.01013 .85553
35 Stud. Deleted Residual -2.517 1.649 -.015 1.071
35 Mahal. Distance .235 11.799 2.914 3.115
35 Cook's Distance .000 .591 .054 .116
35 Centered Leverage Value .007 .347 .086 .092
35
a. Dependent Variable: Y=Penggunaan
Lampiran 8 Hasil Uji Hipotesis
Descriptive Statistics
35 Variables Entered/Removed Model Variables Entered Variables Removed Method
a. Predictors: (Constant), X3=Kepercayaan, X1=Kemudahan Penggunaan, X2=Manfaat
Estimate 1 .969 .940 a .934 .75025
Model R R Square Adjusted R Square Std. Error of the
Model Summary
b
. Enter a. All requested variables entered.
1 X3=Kepercayaan, X1=Kemudahan Penggunaan, X2=Manfaat a
14.00 25.00 709.00 20.2571 2.91389 Valid N (listwise)
N Minimum Maximum Sum Mean Std. Deviation X1=Kemudahan Penggunaan
35
13.00 25.00 678.00 19.3714 2.46249 Y=Penggunaan
35
14.00 25.00 708.00 20.2286 2.47441 X3=Kepercayaan
35
15.00 25.00 699.00 19.9714 2.71689 X2=Manfaat
35
b. Dependent Variable: Y=Penggunaan
b
ANOVA Model Sum of Squares df Mean Square F Sig. a1 Regression 271.236 3 90.412 160.624 .000 Residual 17.449 31 .563 Total 288.686
34
a. Predictors: (Constant), X3=Kepercayaan, X1=Kemudahan Penggunaan, X2=Manfaat
b. Dependent Variable: Y=Penggunaan