T MMB 1302663 Bibliography
DAFTAR PUSTAKA
Anders Gustafsson, Per Kristensson, Lars Witell, (2012) "Customer co‐creation in
service innovation: a matter of communication? ", Journal of Service
Management, Vol. 23 Iss: 3, pp.311 – 327
Alma, B. (2008) Manajemen Pemasaran. Edisi Revisi.Bandung: Alfabeta
Bandung: Alfabeta
Audhesh K. Paswan, Nancy Spears, Gopala Ganesh. 2007, The effects of obtaining
one's preferred service brand on consumer satisfaction and brand loyalty, The
Journal of Services Marketing, Santa Barbara: 2007. Vol. 21, Iss. 2; pg. 75.
Al Rasyid, Harun. (1994). Teknik Penarikan Sampel dan Penyusunan Skala . Bandung
: Universitas Padjadjaran.
Brannan, Tom. (2004), Integrated Marketing Comunication, Jakarta: Penerbit PPM.
Chan, Wa. K. et al. (2010). “Is Cutomer Participation in Value Creation a DoubleEdged Sword? Evidence from Profesional Financial Services Across
Cultures” Journal of Marketing. 74, 46-64
C. K. Prahalad and venkat ramaswamy.(2004). Co-creation experiences: The next
practice in value Creation ,harvard university of michigan business School
press
Engel, James F. Roger, D. Blacwell. and Minsard, Paul W. (1994). Perilaku
Konsumen. Jakarta: Bainarupa Aksara.
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Gustafsson, A., Kristensson, P., & Witell, L. (2012). Customer co-creation in service
innovation: A matter of communication?. Journal of Service Management, 23
(3), 311 – 327.
Hassan, ALmoztabillah. (2012). “The Value Proposition Concept in Marketing: How
Customers Perceive The Value Delivered by the Firms – A Study of Customer
Perspective os Supermarket in Southampton in The United Kingdom:.
International Journal of Marketing Studies. 4, 1-20
Helle, Pekka. (2010). “Re-Conceptualizing Value Creation From Industrial Business
Logic to Service Business Logic”. Hanken School of Economic Working Papers. 1-22
Helena. (2005). Customer Value Creation Using Analysis Perceived Performance,
159
Hesselbach, Jurgen et al. (2011). “Functional Thingking for Value Creatio”
Swedia : Springer Helle, Pekka. (2010). E-Conseptualizing Va lue Creation”
Husein, Umar.(2008). Metode Riset Bisnis. Jakarta: PT. Gramedia Pustaka Utama.
Husein Umar (2002), Metode Riset Bisnis. Jakarta: PT. Gramedia Pustaka
Humphreys, P., Samson, A., Roser, T., & Cruz-Valdivieso, E. (2009). Co-creation :
New pathways to value. An overview (pp. 1-22)
Javaid, Akhter & Priyanka Shrivastava. 2014.
Empirical Study On Strategic
Application Of Co-Creation Process: A Conceptual Framework to Effectively
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Collaborate With Customer. International Journal Of Engineering And
Management Sciences, I.J.E.M.S., Vol 5 (2) 2014:146-154
Kaminski, J.(2009). wave of co-creation. Online Journal of Nursing
Informatics
Kang Jian, Zhang Xin dan Zheng Zhao-Hong, 2009, The relationship of customer
complaints, satisfaction and loyalty, China-USA Business Review, Dec. 2009,
Volume 8, No.12 (Serial No.78).
Kotler, Philip & Kevin L. Keller. (2007). Marketing Management, 12th Edition
Pearson Internasional Edition, New Jersey: Prentice Hall.
Kotler, Philip, Gary Amstrong. (2008). Principles of Marketing, New Jersey:Pearson
Prentice Hall
Kotler, Philip dan Kevin Lane Keller (2009). Manajemen Pemasaran Edisi 13 Jilid 1.
Jakarta: PT. Erlangga
Kotler, Philip and Amstrong Gary. (2011). Marketing An Introduction Tenth Edition .
New Jersey:Pearson Education, Inc.
Naresh, K. Maholtra. (2010). Basic Marketing Research. 3th edition. New Jersey:
Prentice Hall.
Kertajaya,Hermawan .(2009). New wave Marketing..Jakarta: Gramedia Pustaka
Kertajaya,Hermawan.(2009). Connect:Surving New Wave Marketing . Jakarta :
Gramedia Pustaka.
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Lusch, R.F., Vargo S.L., and O’Brien M. (2007). "Competing through Service:
Insights from Service-Dominant Logic." Journal of Retailing, 83(1): 5-18. doi:
10.1016/j.jretai.2006.10.002
Oliver, R. L. (2006.) Co-producers and co-participants in the satisfaction
process: Mutually satisfying consumption, The service dominant logic of
marketing: Dialog, debate and directions (118–127).
Sin, Leo YM., Lee CM., dan Chen HL. 2002. Linking Service Quality, Customer,
Satisfaction, and Behavioral Intention. Journal of Health Care Marketing.
Lazo, Batiz. Bernardo. (2001). Customer Value Creation and Corporat Strategy in
Financial Services”. 1-20
Maas, Peter dan Graft, Albert. (2007). “Customer Value Analysis in Financial
Services.36, 1-21
Payne, A.,and Frow, P,(2005). A strategic framework for customer relationship
Pater, Martijn. (2009). CO-CREATION’S 5 GUIDING PRINCIPLES. Fronteer
Strategy
Plaster G and Alderman.J.D. (2006). Beyound Six Sigma: Profitable Growth through
Customer Value Creation. USA: Jhon Wiley and Sons
Randall L. Schultz ,(2004. jurnal A Note On The Product-Market Growth Matrix
Ramaswamy, V., & Gouillart, F. (2010). The Power of Co-creation. New York: The
Free Press.
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Sciffman, Leon dan Kanuk. (2008). Perilaku Konsumen edisi Indonesia. 7th ed.
Klaten: Indeks.management. Journal of Marketing,vol. 69, 167–176,
Sekaran, Umar and Roger Bougie. (2009). Research Methods for Business: A Skill
Building
..Approach. John Wiley & Sons, Limited. Academic Internet Publishers
Incorporated.
Suharsimi Arikunto.(2009). Prosedur Penelitian Suatu Pendekatan Praktik.
..............Yogyakarta: Bina Aksara
Smith, Brock J. (2007). “Customer Value Creation: A Practica; Framework”.
Journal Of Marketing Theory and Practice. 1, (1), 1-18
Shanker, Aparna. (2012). Strategic Marketing. A Literatural Review on Definitions,
Concepts and Boundaries”. 41940, 1-40
Sugiyono, ,(2005). Metode Penelitian Bisnis. Bandung: Alfabeta
, (2006). Metode Penelitian Bisnis. Bandung: Alfabeta
, (2008). Metode Penelitian Bisnis. Bandung: Alfabeta
, (2009). Metode Penelitian Kuantitatif, Kualitatif dan R&D . Bandung:
Alfabeta
Suharsimi Arikunto, (2009), P r osedur P enelitia n Sua tu P endeka tan P r a ktis ,
Yogayakarta: Bina Aksara.
Thorsten Hennig Thurau and Alexander Klee, 1997, The Impact of Customer
Satisfaction and Relationship Quality on Customer Retention: A Critical
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Reassessment and Model Development, Journal of Psychology & Marketing
Vol.14(8): 737–764 (December 1997), University of Hanover.
Uber Silalahi, (2006), Metode Penelitian Sosial. Bandung : PT Refika Aditama
Uma Sekaran, Roger Bougie. (2009). Research Methods for Business: A Skill
Building Approach. John Wiley & Sons, Limited. Academic Internet Publishers
Incorporated.
Umar, H. (2008). Metode Riset Bisnis. Jakarta: PT. Gramedia Pustaka Utama.
Uysal, Muzaffer S. Sirgy, Mack J. McGehee, Nancy G. (2013) The Effect oF Co
creation And Satisfaction on Subjective Well-Being.
Virginia Polytechnic
Institute and State University.
Zach Gillen et.al, (2007).Business of Co-creation.University of California
Zwass Vladimir(2010).Co-Creation: Toward a Taxonomy and an Integrated Resear
Perspective.International Journal of Electroni Commerce, Fall 2010, Vol. 15,
No. 1,11–48.
Majalah
Majalah Marketing Februari 2014,
Marketing 02/XV/Februari 2015
Swa XXXI/8-12 Januari 2015
SWA XXX 20-29 Oktober 2014
Swa XXX/9-22 Januari 2014
SWA 21/XXVII/3-12 Oktober 2011,
SWA 24/XXVIII/8-21 November 2012
dan SWA 24/XXIX/14-27 November 2013
Marketing 02/XII/ Februari 2012
SWA 21/XXVII/3-12 Oktober 2011
SWA 24/XXVIII/8-12 November 2012
SWA 24/XXIX/14-27 November 2013
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Anders Gustafsson, Per Kristensson, Lars Witell, (2012) "Customer co‐creation in
service innovation: a matter of communication? ", Journal of Service
Management, Vol. 23 Iss: 3, pp.311 – 327
Alma, B. (2008) Manajemen Pemasaran. Edisi Revisi.Bandung: Alfabeta
Bandung: Alfabeta
Audhesh K. Paswan, Nancy Spears, Gopala Ganesh. 2007, The effects of obtaining
one's preferred service brand on consumer satisfaction and brand loyalty, The
Journal of Services Marketing, Santa Barbara: 2007. Vol. 21, Iss. 2; pg. 75.
Al Rasyid, Harun. (1994). Teknik Penarikan Sampel dan Penyusunan Skala . Bandung
: Universitas Padjadjaran.
Brannan, Tom. (2004), Integrated Marketing Comunication, Jakarta: Penerbit PPM.
Chan, Wa. K. et al. (2010). “Is Cutomer Participation in Value Creation a DoubleEdged Sword? Evidence from Profesional Financial Services Across
Cultures” Journal of Marketing. 74, 46-64
C. K. Prahalad and venkat ramaswamy.(2004). Co-creation experiences: The next
practice in value Creation ,harvard university of michigan business School
press
Engel, James F. Roger, D. Blacwell. and Minsard, Paul W. (1994). Perilaku
Konsumen. Jakarta: Bainarupa Aksara.
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Gustafsson, A., Kristensson, P., & Witell, L. (2012). Customer co-creation in service
innovation: A matter of communication?. Journal of Service Management, 23
(3), 311 – 327.
Hassan, ALmoztabillah. (2012). “The Value Proposition Concept in Marketing: How
Customers Perceive The Value Delivered by the Firms – A Study of Customer
Perspective os Supermarket in Southampton in The United Kingdom:.
International Journal of Marketing Studies. 4, 1-20
Helle, Pekka. (2010). “Re-Conceptualizing Value Creation From Industrial Business
Logic to Service Business Logic”. Hanken School of Economic Working Papers. 1-22
Helena. (2005). Customer Value Creation Using Analysis Perceived Performance,
159
Hesselbach, Jurgen et al. (2011). “Functional Thingking for Value Creatio”
Swedia : Springer Helle, Pekka. (2010). E-Conseptualizing Va lue Creation”
Husein, Umar.(2008). Metode Riset Bisnis. Jakarta: PT. Gramedia Pustaka Utama.
Husein Umar (2002), Metode Riset Bisnis. Jakarta: PT. Gramedia Pustaka
Humphreys, P., Samson, A., Roser, T., & Cruz-Valdivieso, E. (2009). Co-creation :
New pathways to value. An overview (pp. 1-22)
Javaid, Akhter & Priyanka Shrivastava. 2014.
Empirical Study On Strategic
Application Of Co-Creation Process: A Conceptual Framework to Effectively
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Collaborate With Customer. International Journal Of Engineering And
Management Sciences, I.J.E.M.S., Vol 5 (2) 2014:146-154
Kaminski, J.(2009). wave of co-creation. Online Journal of Nursing
Informatics
Kang Jian, Zhang Xin dan Zheng Zhao-Hong, 2009, The relationship of customer
complaints, satisfaction and loyalty, China-USA Business Review, Dec. 2009,
Volume 8, No.12 (Serial No.78).
Kotler, Philip & Kevin L. Keller. (2007). Marketing Management, 12th Edition
Pearson Internasional Edition, New Jersey: Prentice Hall.
Kotler, Philip, Gary Amstrong. (2008). Principles of Marketing, New Jersey:Pearson
Prentice Hall
Kotler, Philip dan Kevin Lane Keller (2009). Manajemen Pemasaran Edisi 13 Jilid 1.
Jakarta: PT. Erlangga
Kotler, Philip and Amstrong Gary. (2011). Marketing An Introduction Tenth Edition .
New Jersey:Pearson Education, Inc.
Naresh, K. Maholtra. (2010). Basic Marketing Research. 3th edition. New Jersey:
Prentice Hall.
Kertajaya,Hermawan .(2009). New wave Marketing..Jakarta: Gramedia Pustaka
Kertajaya,Hermawan.(2009). Connect:Surving New Wave Marketing . Jakarta :
Gramedia Pustaka.
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Lusch, R.F., Vargo S.L., and O’Brien M. (2007). "Competing through Service:
Insights from Service-Dominant Logic." Journal of Retailing, 83(1): 5-18. doi:
10.1016/j.jretai.2006.10.002
Oliver, R. L. (2006.) Co-producers and co-participants in the satisfaction
process: Mutually satisfying consumption, The service dominant logic of
marketing: Dialog, debate and directions (118–127).
Sin, Leo YM., Lee CM., dan Chen HL. 2002. Linking Service Quality, Customer,
Satisfaction, and Behavioral Intention. Journal of Health Care Marketing.
Lazo, Batiz. Bernardo. (2001). Customer Value Creation and Corporat Strategy in
Financial Services”. 1-20
Maas, Peter dan Graft, Albert. (2007). “Customer Value Analysis in Financial
Services.36, 1-21
Payne, A.,and Frow, P,(2005). A strategic framework for customer relationship
Pater, Martijn. (2009). CO-CREATION’S 5 GUIDING PRINCIPLES. Fronteer
Strategy
Plaster G and Alderman.J.D. (2006). Beyound Six Sigma: Profitable Growth through
Customer Value Creation. USA: Jhon Wiley and Sons
Randall L. Schultz ,(2004. jurnal A Note On The Product-Market Growth Matrix
Ramaswamy, V., & Gouillart, F. (2010). The Power of Co-creation. New York: The
Free Press.
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Sciffman, Leon dan Kanuk. (2008). Perilaku Konsumen edisi Indonesia. 7th ed.
Klaten: Indeks.management. Journal of Marketing,vol. 69, 167–176,
Sekaran, Umar and Roger Bougie. (2009). Research Methods for Business: A Skill
Building
..Approach. John Wiley & Sons, Limited. Academic Internet Publishers
Incorporated.
Suharsimi Arikunto.(2009). Prosedur Penelitian Suatu Pendekatan Praktik.
..............Yogyakarta: Bina Aksara
Smith, Brock J. (2007). “Customer Value Creation: A Practica; Framework”.
Journal Of Marketing Theory and Practice. 1, (1), 1-18
Shanker, Aparna. (2012). Strategic Marketing. A Literatural Review on Definitions,
Concepts and Boundaries”. 41940, 1-40
Sugiyono, ,(2005). Metode Penelitian Bisnis. Bandung: Alfabeta
, (2006). Metode Penelitian Bisnis. Bandung: Alfabeta
, (2008). Metode Penelitian Bisnis. Bandung: Alfabeta
, (2009). Metode Penelitian Kuantitatif, Kualitatif dan R&D . Bandung:
Alfabeta
Suharsimi Arikunto, (2009), P r osedur P enelitia n Sua tu P endeka tan P r a ktis ,
Yogayakarta: Bina Aksara.
Thorsten Hennig Thurau and Alexander Klee, 1997, The Impact of Customer
Satisfaction and Relationship Quality on Customer Retention: A Critical
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Reassessment and Model Development, Journal of Psychology & Marketing
Vol.14(8): 737–764 (December 1997), University of Hanover.
Uber Silalahi, (2006), Metode Penelitian Sosial. Bandung : PT Refika Aditama
Uma Sekaran, Roger Bougie. (2009). Research Methods for Business: A Skill
Building Approach. John Wiley & Sons, Limited. Academic Internet Publishers
Incorporated.
Umar, H. (2008). Metode Riset Bisnis. Jakarta: PT. Gramedia Pustaka Utama.
Uysal, Muzaffer S. Sirgy, Mack J. McGehee, Nancy G. (2013) The Effect oF Co
creation And Satisfaction on Subjective Well-Being.
Virginia Polytechnic
Institute and State University.
Zach Gillen et.al, (2007).Business of Co-creation.University of California
Zwass Vladimir(2010).Co-Creation: Toward a Taxonomy and an Integrated Resear
Perspective.International Journal of Electroni Commerce, Fall 2010, Vol. 15,
No. 1,11–48.
Majalah
Majalah Marketing Februari 2014,
Marketing 02/XV/Februari 2015
Swa XXXI/8-12 Januari 2015
SWA XXX 20-29 Oktober 2014
Swa XXX/9-22 Januari 2014
SWA 21/XXVII/3-12 Oktober 2011,
SWA 24/XXVIII/8-21 November 2012
dan SWA 24/XXIX/14-27 November 2013
Marketing 02/XII/ Februari 2012
SWA 21/XXVII/3-12 Oktober 2011
SWA 24/XXVIII/8-12 November 2012
SWA 24/XXIX/14-27 November 2013
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Rubby Rahman T, 2015
ANALISIS KINERJA CO CREATION TERHADAP CUSTOMER VALUE DAN DAMPAKNYA PADA KEPUASAN
PELANGGAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu