T1 Abstract Institutional Repository | Satya Wacana Christian University: Standard Kualitas Pemandu Museum dalam Penyampaian Informasi kepada Pengunjung di Museum Borobudur

Standard Kualitas Pemandu Museum dalam Penyampaian
Informasi Kepada Pengunjung di Museum Borobudur
1

Dani Setiawan, 2Titi Susilowati Prabawa
Fakultas Teknolgi Informasi
Universitas Kristen Satya Wacana
Jl. Diponegoro 52-60, Salatiga 50711, Indonesia
Email:1)danisetiawan_@hotmail.com, 2)titisusilowati@gmail.com

Abstract

Borobudur Museum is one amenities of tourism attractions at the
Borobudur Temple site. This museum serves as the visitor source of
information in which cultural issues and the conservations of the temple
are displayed. The tour guides in the museum serve as a benefit to teach
tourists about the conservations in Borobudur Temple. The purpose of
this study is to investigate the significance of Borobudur Museum tour
guides presence. The tour guides are a big contribution to the
management of Borobudur Temple. The research method used was
qualitative to a one on one interview. The conclusion of this study was to

find out if the tour guides were delivering quality information to the
guests visiting the museum and making sure they had a good experience
at the Borobudur Museum. Regardless of the lack of Human Resources,
which had been a recent problem, museum management did their best in
providing outstanding service. The strategies used by the tour guides
bring them great outcomes in composing the historical stories and
presenting the information to the visitors. The tour guides have been
successful in delivering the information to the tourists visiting Borobudur
Museum.

Keywords: Museum Guide, Information, Conservation Issue

1

Mahasiswa Fakultas Teknologi Informasi Program Studi D4 Destinasi Pariwisata, Universitas
Kristen Satya Wacana, Salatiga.
2
Staff Pengajar Fakultas Teknologi Informasi, Universitas Kristen Satya Wacana, Salatiga.