Pelayanan Resep di Puskesmas Tanah Tinggi Kota Binjai
PELAYANAN RESEP DI PUSKESMAS
TANAH TINGGI KOTA BINJAI
ABSTRAK
Puskesmas menyelenggarakan upaya kesehatan perorangan dan upaya
kesehatan masyarakat sehingga perlu ditunjang dengan pelayanan resep.
Pengelolaan dan pelayanan obat di Puskesmas merupakan suatu hal yang perlu
dilakukan karena obat yang diinventariskan di Puskesmas menyerap dana yang
cukup besar yaitu lebih kurang 30-40% dari anggaran pembangunan kesehatan di
masing-masing kabupaten.Penelitian ini dilakukan untuk mengetahui pelayanan
resep di Puskesmas Tanah Tinggi Kota Binjai dan pendapat pasien terhadap
pelayanan di Puskesmas Tanah Tinggi Kota Binjai.
Penelitian dilakukan secara random 322 resep yang masuk ke ruang obat
farmasi .Pelayanan diamati berdasarkan indikator yaitu, rata-rata waktu penyiapan
dan penyerahan obat, persentase jumlah obat dan item obat,persentaseyang
lengkap, dan pemberian informasi obat.
Pendapat pasien diamati secara random 322 pasien yang datang keruang
obat farmasi dengan membagikan kuesioner yang telah disediakan peneliti dan
diisi oleh pasien. Penilaian pendapat pasien dilakukan terhadap variable
kehandalan, ketanggapan, empati, dan bukti langsung.Hasil penelitian diperoleh
data dari peneliti diolah dengan program microsoft excel dan dianalisis secara
deskriptif dan dipaparkan menggunakan persentase, Tabel, dan Grafik.
Berdasarkan pelayanan resep diperoleh rata-rata waktu penyiapan obat jadi
697,53 detik (11,63 menit) dan obat racikan 1904,06 detik (31,73 menit), rata-rata
waktu penyerahan obat 20 detik , persentase jumlah obat yang diserahkan sesuai
resep 98,76%, persentase jumlah item obat yang diserahkan sesuai resep
98,14%,persentase penggantian item obat 1,86%, etiket yang ditulis secara
lengkap 218 resep(67,70%) dan pasien yang dapat menjawab pertanyaan yang
diajukan peneliti sebanyak 183 pasien(56,83%). Sementara berdasarkan pendapat
pasien terhadap pelayanan kefarmasian, 274 pasien (85,59%) merasa sangat puas,
48 pasien (14,90%) merasa puas.
Pelayanan Resep di puskesmas Tanah Tinggi kota Binjai belum
dilaksanakan secara optimal Berdasarkan pendapat pasien terhadap pelayanan
kefarmasian di Puskesmas Tanah Tinggi kota Binjai, sebagian besar pasien
merasa sangat puas terhadap pelayanan resep yang diberikan Puskesmas Tanah
Tinggi kota Binjai.
Kata Kunci: Pelayanan Resep, pendapat pasien Puskesmas Tanah Tinggi kota
Binjai
vi
Universitas Sumatera Utara
PRESCRIPTION SERVICES ON CLINIC HEALTH IN
TANAH TINGGI BINJAI
ABSTRACT
Health clinic/puskesmas as a place to enhance the individual of health
efforts and public health where need to be supported by good quality of
pharmaceutical services. Quality assurance (Quality Assurance) in the
management and servicing of drugs in health centers is a matter that needs to be
done because the drugs in health clinic need substantial funds that approximately
30-40% of the budget on health development in each regency.The study was
conducted to determine the quality of pharmacy services in clinic health of Tanah
Tinggi Binjai and patient level satisfaction.
Research conducted with 322 random recipes that went into
pharmaceutical drugs. Quality of service was observed based on indicators such as
the average time of preparation and delivery of drugs, the percentage of the
amount of drugs and drug items, completed, and counseling percentage. The level
of patients satisfaction were observed in random 322 patients who came to
pharmaceutical room by distributing a questionnaire that has been provided from
the researchers and filled by the patient. The level of satisfaction rate has
performed on variable reliability, responsiveness, empathy, and direct evidence.
The results were obtained data processed with Microsoft Excel program
and analyzed by descriptively and presented using percentages, charts, and graphs.
Based on the quality of pharmaceutical services gained an average time of 697,53
seconds, finished drug preparation and drug concoction of 1904,06 seconds,
average time of delivery 20, the percentage of prescription drugs submitted
pursuant 98.76%, number of items submitted in accordance prescription drug is
98.14%, drug items replacement 1.86%, etiquette completely written 218
prescriptions (67.70%) and patients can answer questions asked by the researcher
as much as 183 patients (56.83%). While based on the level of patient satisfaction
with pharmacy services, 274 patients (85.59%) were very satisfied, 48 patients
(14.90%).
Prescription Servicesin health clinic Tanah Tinggi Binjai city has not been
fully complied. Based on the level of patient satisfaction on pharmacy services in
Binjai, most patients feel very satisfied with the quality of prescription services.
Keywords:
Prescription Services, patient satisfaction level, health clinic and
Binjai
vii
Universitas Sumatera Utara
TANAH TINGGI KOTA BINJAI
ABSTRAK
Puskesmas menyelenggarakan upaya kesehatan perorangan dan upaya
kesehatan masyarakat sehingga perlu ditunjang dengan pelayanan resep.
Pengelolaan dan pelayanan obat di Puskesmas merupakan suatu hal yang perlu
dilakukan karena obat yang diinventariskan di Puskesmas menyerap dana yang
cukup besar yaitu lebih kurang 30-40% dari anggaran pembangunan kesehatan di
masing-masing kabupaten.Penelitian ini dilakukan untuk mengetahui pelayanan
resep di Puskesmas Tanah Tinggi Kota Binjai dan pendapat pasien terhadap
pelayanan di Puskesmas Tanah Tinggi Kota Binjai.
Penelitian dilakukan secara random 322 resep yang masuk ke ruang obat
farmasi .Pelayanan diamati berdasarkan indikator yaitu, rata-rata waktu penyiapan
dan penyerahan obat, persentase jumlah obat dan item obat,persentaseyang
lengkap, dan pemberian informasi obat.
Pendapat pasien diamati secara random 322 pasien yang datang keruang
obat farmasi dengan membagikan kuesioner yang telah disediakan peneliti dan
diisi oleh pasien. Penilaian pendapat pasien dilakukan terhadap variable
kehandalan, ketanggapan, empati, dan bukti langsung.Hasil penelitian diperoleh
data dari peneliti diolah dengan program microsoft excel dan dianalisis secara
deskriptif dan dipaparkan menggunakan persentase, Tabel, dan Grafik.
Berdasarkan pelayanan resep diperoleh rata-rata waktu penyiapan obat jadi
697,53 detik (11,63 menit) dan obat racikan 1904,06 detik (31,73 menit), rata-rata
waktu penyerahan obat 20 detik , persentase jumlah obat yang diserahkan sesuai
resep 98,76%, persentase jumlah item obat yang diserahkan sesuai resep
98,14%,persentase penggantian item obat 1,86%, etiket yang ditulis secara
lengkap 218 resep(67,70%) dan pasien yang dapat menjawab pertanyaan yang
diajukan peneliti sebanyak 183 pasien(56,83%). Sementara berdasarkan pendapat
pasien terhadap pelayanan kefarmasian, 274 pasien (85,59%) merasa sangat puas,
48 pasien (14,90%) merasa puas.
Pelayanan Resep di puskesmas Tanah Tinggi kota Binjai belum
dilaksanakan secara optimal Berdasarkan pendapat pasien terhadap pelayanan
kefarmasian di Puskesmas Tanah Tinggi kota Binjai, sebagian besar pasien
merasa sangat puas terhadap pelayanan resep yang diberikan Puskesmas Tanah
Tinggi kota Binjai.
Kata Kunci: Pelayanan Resep, pendapat pasien Puskesmas Tanah Tinggi kota
Binjai
vi
Universitas Sumatera Utara
PRESCRIPTION SERVICES ON CLINIC HEALTH IN
TANAH TINGGI BINJAI
ABSTRACT
Health clinic/puskesmas as a place to enhance the individual of health
efforts and public health where need to be supported by good quality of
pharmaceutical services. Quality assurance (Quality Assurance) in the
management and servicing of drugs in health centers is a matter that needs to be
done because the drugs in health clinic need substantial funds that approximately
30-40% of the budget on health development in each regency.The study was
conducted to determine the quality of pharmacy services in clinic health of Tanah
Tinggi Binjai and patient level satisfaction.
Research conducted with 322 random recipes that went into
pharmaceutical drugs. Quality of service was observed based on indicators such as
the average time of preparation and delivery of drugs, the percentage of the
amount of drugs and drug items, completed, and counseling percentage. The level
of patients satisfaction were observed in random 322 patients who came to
pharmaceutical room by distributing a questionnaire that has been provided from
the researchers and filled by the patient. The level of satisfaction rate has
performed on variable reliability, responsiveness, empathy, and direct evidence.
The results were obtained data processed with Microsoft Excel program
and analyzed by descriptively and presented using percentages, charts, and graphs.
Based on the quality of pharmaceutical services gained an average time of 697,53
seconds, finished drug preparation and drug concoction of 1904,06 seconds,
average time of delivery 20, the percentage of prescription drugs submitted
pursuant 98.76%, number of items submitted in accordance prescription drug is
98.14%, drug items replacement 1.86%, etiquette completely written 218
prescriptions (67.70%) and patients can answer questions asked by the researcher
as much as 183 patients (56.83%). While based on the level of patient satisfaction
with pharmacy services, 274 patients (85.59%) were very satisfied, 48 patients
(14.90%).
Prescription Servicesin health clinic Tanah Tinggi Binjai city has not been
fully complied. Based on the level of patient satisfaction on pharmacy services in
Binjai, most patients feel very satisfied with the quality of prescription services.
Keywords:
Prescription Services, patient satisfaction level, health clinic and
Binjai
vii
Universitas Sumatera Utara