The Influence Of Customer Satisfaction Towards Brand Loyalty Among Women Gadget User From Apple Brand
DAFTAR PUSTAKA
Aaker, D. A., (1996). Building String Brands. New York : The Free Press.
Aaker, D. A., & Joachimsthaler, E. (2000). Brand Leadership: Building Assets In
an Information Economy. New York : The Free Press.
Akir, O., & Othman, M.N. (2010). Consumers’ shopping behaviour pattern on
selected consumer goods: Empirical evidence on Malaysian consumers.
Journal of Business & Policy Research Volume 5/1, 123 – 157.
Anderson, E.W., Fornell. C, dan Lehmann, R.R. (1994). “Customer satisfaction,
market share and profitability : Findings for Sweden”. Journal of
Marketing, Vol. 58, No.1 : 53-56.
Artikel non-personal, 16 april 2014., Gadget, Wikipedia Bahasa Indonesia,
http://id.wikipedia.org/wiki/Gawai, tanggal diakses 5 juli 2014.
Assael, H. (1992). Consumer Behavior and Marketing Action(fourth edition).
Massachusetts: Kent Publishing Company.
Assael, H. (1995). Consumer Behavior and Marketing Action 5th edition. USA:
South-Western Publishing Company.
Azwar, S. (2000). Metodologi Penelitian. Yogyakarta: Pustaka Pelajar
Azwar, S. (2005). Penyusunan skala psikologi. Yogyakarta: Pustaka Pelajar.
Azwar, S. (2007). Sikap Manusia: Teori dan Pengukurannya (Edisi ke- 2,
Cetakan XI). Yogyakarta: Pustaka Pelajar.
Azwar, S. (2012). Penyusunan Skala Psikologi Edisi:2. Yogyakarta: Pustaka
Belajar.
Band, W.A., (1991), Creating value for customer: Designing and Implementation
a Total Corporate Strategy, John Walley and Sons Inc, Canada.
Baskoro, M.F., (2014). “Brand Finance: Perusahaan Indonesia Kurang Ambisi
Global”.
http://www.beritasatu.com/ekonomi/188213-brand-financeperusahaan-indonesia-kurang-ambisi-global.html tanggal akses 5 juli
2014.
Brennan, B. (2009). Why She Buys: The New Strategy for Reaching the World's
Most Powerful Consumers. New York: Crown Publishing Group.
Universitas Sumatera Utara
Chandrataruna, M., & Ngazis, A. N. (2013). 10 tren konsumen teknologi 2013 (2).
[online].
http://teknologi.news.viva.co.id/news/read/382805-10-trenkonsumen-teknologi-2013--1-. Diakses pada tanggal 4 juli 2014.
Darley, W.K. & Smith, R.E. (1995). Gender Differences in Information
Processing Strategies: An Empirical Test of the Selectivity Model in
Advertising Response. Journal of Advertising, Spring 1995,pp. 41–56.
Dharmayanti, D. 2006. Analsis Dampak Service Performance dan Kepuasan
Sebagai Moderating Variabel Terhadap Loyalitas Nasabah. Jurnal
Managemen Pemasaran, Fakultas Ekonomi Universitas Kristen Petra
Volume 1 Nomor 1 Hal 35-43.
Dick, A.S., & Basu, K. (1994), ”Customer Loyalty: Toward an Integrated
Conceptual Framework”. Journal of the Academy of Marketing Science 22
(No. 2), 99-113.
Drolet, A. L., & Morrison, D.G. (2001), Do We Really Need Multiple-item
Measures in Service Research?. Journal of Service Research.
Durianto, D., Sugiarto, Sitinjak & Toni. (2001). Strategi Menaklukkan Pasar
Melalui Riset Ekuitas dan Perilaku Merek. Cetakan ketiga. Jakarta: PT.
Gramedia Pustaka Utama.
Field, A. (2009). Discovering statistic using SPSS 3th edition. London : SAGE.
Giddens, N., & Hofmann, A. (2002). Brand
http://www.extension.iastate.edu/agdm/ wholefarm.
Loyalty.
(online)
Hadi, S., (2000). Metodologi research. Jilid I. Yogyakarta: Penerbit: Andi.
Hawkins, D. I., Mothersbaugh, D. L., & Best, R. J. (2007). Consumer behavior:
Building marketing strategy, (10th Edition). New York: The McGraw- Hill
Companies, Inc.
Hurlock, E.B. (1996). Psikologi perkembangan suatu pendekatan sepanjang
rentang kehidupan. Jakarta: Erlangga.
Ishak, A. (2005). Pentingnya kepuasan konsumen dan implementasi strategi
pemasarannya. Jurnal Siasat Bisnis, 3(20), 1-11.
Carpenter, J. M & Fairhurst, A. (2005).” Consumer shopping value, satisfaction,
and loyalty for retail apparel brands. Journal of Fashion Marketing and
Management; pg. 256
Jones, T.O & Sasser, W.E. Jr. (1995), “Why Satisfied Customer Defect”, Jurnal
Harvard Business Review, Vol. 73, No. 6, November-Desember 1995.
Universitas Sumatera Utara
Kandampully & Suhartanto. (2000), Customer Loyalty in the Hotel Industry : the
Role of Customer Satisfaction and Image International. Journal of
Contemporary Hostpitality Management, 12
Keraf, S. A., (1998). Etika bisnis: Tuntutan dan relevansinya (Edisi Baru).
Yogyakarta: Kanisius.
Kotler, P. (2000). Marketing management milenium editon. New Jersey: PrenticeHall.
Kusno, Fera, Yuni. R.A, Kristianti. M (2007). “Analisa hubungan brand strategy
yang dilakukan Goota Japanese Charcoal Grill and Cafe dan brand equity
yang sudah diterima konsumen”. Jurnal Manajemen Perhotelan. Vol. 3.
No. 1. Hal 43-56. Universitas Kristen Petra. Surabaya.
Lau, G. T. & Lee, H.S. (1999). “Consumer’s Trust In Brand and The Link to
Brand Loyalty”, Journal of Market-Focused Management, Vol. 4, pp. 34370.
Lee, S. H., & Cotte, J. (2009). Post-purchase consumer regret: Conceptualization
and development of the PPCR Scale. Advances in Consumer Research, 36,
456-462.
Loudon, D. L., & Bitta, A. J. D. (1993). Consumer behavior: Concepts &
applications (4th Edition). Singapore: McGraw-Hill Book Company.
Marconi, J. (1993). Beyond Branding. Chicago: Probus Publishing Company.
Majalah Mars Research Spesialist (2010). Edisi tanggal 22 maret 2010.
Konsumen indonesia suka barang bermerek/branded item.
Masna, A. (2012) “Tentang kesepakatan makemac” .http://dailysocial.net /post/
tentang-kesepakatan makemac tanggal akses 12 oktober 2013.
Nasution, M. N. Drs. (2005). Manajemen mutu terpadu (edisi 2). Bogor : Ghalia
Indonesia.
Oliver, R.L. (1997). Satisfaction: A behavior perspective on The Consumer. USA.
McGraww-Hill Companies, Inc.
Oliver, R. L., 1998, “Whence Customer Loyalty”, Journal of Marketing, Vol. 63
(Special Issues).
Palilati, A., Jurnal: Pengaruh Nilai Pelanggan, Kepuasan Terhadap Loyalitas
Nasabah Bank Tabungan Perbankan di Sulawesi Selatan, Jurnal
Manajemen dan Kewirausahaan, Vol. 9, No. 1, 2007.
Universitas Sumatera Utara
Radzie. (2013). Untuk kesembilan kalinya, apple raih penghargaan. [online].
http://www.acehkita.com/berita/untuk-kesembilan-kalinya-apple-raihpenghargaan-ini/. Diakses pada tanggal 11 April 2013.
Rosi, F. & Budiatmo. (2012). Pengaruh Ketidakpuasan dan Iklan Produk Pesaing
Terhadap Perilaku Brand Switching dengan Kebutuhan Mencari Variasi
Sebagai Variabel Moderatingnya (Studi pada Mantan Pengguna Kartu Pra
Bayar IM3 di Lingkungan Mahasiswa FISIP Universitas Diponegoro).
Jurnal Ilmu Administrasi Bisnis Jurusan Ilmu Administrasi Bisnis, h: 1-10.
Samuel, H. & Foedjiawati. (2005). Pengaruh Kepuasan Konsumen Terhadap
Kesetiaan Merek (Studi Kasus Restoran The Prime Steak & Ribs
Surabaya). Jurnal Manajemen dan Kewirausahaan, Vol. 7, No. 1, pp 7482. Fakultas Ekonomi dan Bisnis Universitas Kristen Petra.
Segall, M. H., Segal, Dasen, Berry & Portinga. (1990). Human behaviour in
global perspective: An introduction crosscultural psychology (1st ed).
New Haven: Alan and Bacon.
Sekaran, U. (2003). Research Methods for Business: A Skill Building Approach
(4th Edition). New York: John Willey & Sons.
Schiffman, L.G. & Kanuk, L.L. (2004). Consumer Behavior (eight edition). New
Jersey: Prentice Hall.
Schmoll, N. M., Hafer, J., Hilt, M. & Reilly, H. (2006). Baby Boomers' attitudes
towards product placements. Journal of Current Issues & Research in
Advertising, 28(2), 33-53.
Sobur, A. (2009). Semiotika Komunikasi. Pengantar: Yasraf Amir Piliang.
Bandung: PT. Remaja Rosdakarya.
Soekidjo, N. (2002). Metode Penelitian Kesehatan. Jakarta : Rineka Cipta.
Sugiyono. (2005). Metode Penelitian Bisnis, Bandung: CV.Alphabeta.
Suprapti, L. (2010). Analisis Pengaruh Brand Awareness, Perceived Value,
Organizational Assosiation, Dan Perceived Quality Terhadap Keputusan
Pembelian Konsumen. Universitas Negeri Diponegoro, Malang.
Suryadhi, A. (2013). “Ini Dia 7 Brand Teknologi Paling Mahal Sejagat”.
http://inet.detik.com/read/2013/04/04/103337/2211194/317/8/
tanggal
akses 5 juli 2014.
Suryani, T. 2008. Perilaku Konsumen: Implikasi pada Strategi Pemasaran. Edisi
1. Yogyakarta: Graha Ilmu.
Universitas Sumatera Utara
Susanto, A. B. & Himawan, W. (2004). Power Branding Membangun Merek
Unggul dan Organisasi Pendukungnya. PT. Mizan Publika. Jakarta.
Sutisna. (2001), Perilaku Konsumen dan Komunikasi Pemasaran, Penerbit PT.
Remaja Rosdakarya, Bandung, Cetakan I, hal-8,265,267.
Tjiptono & Chandra. (2005). Service Quality and Satisfaction. Edisi
2.Yogyakarta.
Tse, D.K. & Wilson. P.C. (1988). “Model of Consumer Satisfaction Formation:
An Extention, Journal of Marketing Research, Vol. 25, pp. 12-24.
Waizly, D. (2012, Edisi September). What woman want. Marketeers. Jakarta:
Gramedia Pustaka Utama.
Widhiarso, W. (2010). Analisis butir dalam pengembangan pengukuran psikologi.
http://widhiarso.staff.ugm.ac.id/files/widhiarso_2001__analisis_butir_dala
m_pengembang_pengukuran_psikologi.pdf. Diunduh tanggal 6 juli 2014.
Wilkie, W. L. (1994). Consumer Behavior (third edition). New York: John Wiley
& Sons,Inc.s.
Winarto, (2008). Analisis Kualitas Layanan dan Kepuasan Konsumen Warung
Internet di Salatiga. The 2nd National Conference UKWMS. [Online].
Tanggal akses 20 april 2013.
Zaltman, G., & Zaltman, L. (2008) Marketing Metaphoria: What Deep Metaphors
Reveal about the Minds of Consumers (Boston: Harvard Business School
Press).
Universitas Sumatera Utara
Aaker, D. A., (1996). Building String Brands. New York : The Free Press.
Aaker, D. A., & Joachimsthaler, E. (2000). Brand Leadership: Building Assets In
an Information Economy. New York : The Free Press.
Akir, O., & Othman, M.N. (2010). Consumers’ shopping behaviour pattern on
selected consumer goods: Empirical evidence on Malaysian consumers.
Journal of Business & Policy Research Volume 5/1, 123 – 157.
Anderson, E.W., Fornell. C, dan Lehmann, R.R. (1994). “Customer satisfaction,
market share and profitability : Findings for Sweden”. Journal of
Marketing, Vol. 58, No.1 : 53-56.
Artikel non-personal, 16 april 2014., Gadget, Wikipedia Bahasa Indonesia,
http://id.wikipedia.org/wiki/Gawai, tanggal diakses 5 juli 2014.
Assael, H. (1992). Consumer Behavior and Marketing Action(fourth edition).
Massachusetts: Kent Publishing Company.
Assael, H. (1995). Consumer Behavior and Marketing Action 5th edition. USA:
South-Western Publishing Company.
Azwar, S. (2000). Metodologi Penelitian. Yogyakarta: Pustaka Pelajar
Azwar, S. (2005). Penyusunan skala psikologi. Yogyakarta: Pustaka Pelajar.
Azwar, S. (2007). Sikap Manusia: Teori dan Pengukurannya (Edisi ke- 2,
Cetakan XI). Yogyakarta: Pustaka Pelajar.
Azwar, S. (2012). Penyusunan Skala Psikologi Edisi:2. Yogyakarta: Pustaka
Belajar.
Band, W.A., (1991), Creating value for customer: Designing and Implementation
a Total Corporate Strategy, John Walley and Sons Inc, Canada.
Baskoro, M.F., (2014). “Brand Finance: Perusahaan Indonesia Kurang Ambisi
Global”.
http://www.beritasatu.com/ekonomi/188213-brand-financeperusahaan-indonesia-kurang-ambisi-global.html tanggal akses 5 juli
2014.
Brennan, B. (2009). Why She Buys: The New Strategy for Reaching the World's
Most Powerful Consumers. New York: Crown Publishing Group.
Universitas Sumatera Utara
Chandrataruna, M., & Ngazis, A. N. (2013). 10 tren konsumen teknologi 2013 (2).
[online].
http://teknologi.news.viva.co.id/news/read/382805-10-trenkonsumen-teknologi-2013--1-. Diakses pada tanggal 4 juli 2014.
Darley, W.K. & Smith, R.E. (1995). Gender Differences in Information
Processing Strategies: An Empirical Test of the Selectivity Model in
Advertising Response. Journal of Advertising, Spring 1995,pp. 41–56.
Dharmayanti, D. 2006. Analsis Dampak Service Performance dan Kepuasan
Sebagai Moderating Variabel Terhadap Loyalitas Nasabah. Jurnal
Managemen Pemasaran, Fakultas Ekonomi Universitas Kristen Petra
Volume 1 Nomor 1 Hal 35-43.
Dick, A.S., & Basu, K. (1994), ”Customer Loyalty: Toward an Integrated
Conceptual Framework”. Journal of the Academy of Marketing Science 22
(No. 2), 99-113.
Drolet, A. L., & Morrison, D.G. (2001), Do We Really Need Multiple-item
Measures in Service Research?. Journal of Service Research.
Durianto, D., Sugiarto, Sitinjak & Toni. (2001). Strategi Menaklukkan Pasar
Melalui Riset Ekuitas dan Perilaku Merek. Cetakan ketiga. Jakarta: PT.
Gramedia Pustaka Utama.
Field, A. (2009). Discovering statistic using SPSS 3th edition. London : SAGE.
Giddens, N., & Hofmann, A. (2002). Brand
http://www.extension.iastate.edu/agdm/ wholefarm.
Loyalty.
(online)
Hadi, S., (2000). Metodologi research. Jilid I. Yogyakarta: Penerbit: Andi.
Hawkins, D. I., Mothersbaugh, D. L., & Best, R. J. (2007). Consumer behavior:
Building marketing strategy, (10th Edition). New York: The McGraw- Hill
Companies, Inc.
Hurlock, E.B. (1996). Psikologi perkembangan suatu pendekatan sepanjang
rentang kehidupan. Jakarta: Erlangga.
Ishak, A. (2005). Pentingnya kepuasan konsumen dan implementasi strategi
pemasarannya. Jurnal Siasat Bisnis, 3(20), 1-11.
Carpenter, J. M & Fairhurst, A. (2005).” Consumer shopping value, satisfaction,
and loyalty for retail apparel brands. Journal of Fashion Marketing and
Management; pg. 256
Jones, T.O & Sasser, W.E. Jr. (1995), “Why Satisfied Customer Defect”, Jurnal
Harvard Business Review, Vol. 73, No. 6, November-Desember 1995.
Universitas Sumatera Utara
Kandampully & Suhartanto. (2000), Customer Loyalty in the Hotel Industry : the
Role of Customer Satisfaction and Image International. Journal of
Contemporary Hostpitality Management, 12
Keraf, S. A., (1998). Etika bisnis: Tuntutan dan relevansinya (Edisi Baru).
Yogyakarta: Kanisius.
Kotler, P. (2000). Marketing management milenium editon. New Jersey: PrenticeHall.
Kusno, Fera, Yuni. R.A, Kristianti. M (2007). “Analisa hubungan brand strategy
yang dilakukan Goota Japanese Charcoal Grill and Cafe dan brand equity
yang sudah diterima konsumen”. Jurnal Manajemen Perhotelan. Vol. 3.
No. 1. Hal 43-56. Universitas Kristen Petra. Surabaya.
Lau, G. T. & Lee, H.S. (1999). “Consumer’s Trust In Brand and The Link to
Brand Loyalty”, Journal of Market-Focused Management, Vol. 4, pp. 34370.
Lee, S. H., & Cotte, J. (2009). Post-purchase consumer regret: Conceptualization
and development of the PPCR Scale. Advances in Consumer Research, 36,
456-462.
Loudon, D. L., & Bitta, A. J. D. (1993). Consumer behavior: Concepts &
applications (4th Edition). Singapore: McGraw-Hill Book Company.
Marconi, J. (1993). Beyond Branding. Chicago: Probus Publishing Company.
Majalah Mars Research Spesialist (2010). Edisi tanggal 22 maret 2010.
Konsumen indonesia suka barang bermerek/branded item.
Masna, A. (2012) “Tentang kesepakatan makemac” .http://dailysocial.net /post/
tentang-kesepakatan makemac tanggal akses 12 oktober 2013.
Nasution, M. N. Drs. (2005). Manajemen mutu terpadu (edisi 2). Bogor : Ghalia
Indonesia.
Oliver, R.L. (1997). Satisfaction: A behavior perspective on The Consumer. USA.
McGraww-Hill Companies, Inc.
Oliver, R. L., 1998, “Whence Customer Loyalty”, Journal of Marketing, Vol. 63
(Special Issues).
Palilati, A., Jurnal: Pengaruh Nilai Pelanggan, Kepuasan Terhadap Loyalitas
Nasabah Bank Tabungan Perbankan di Sulawesi Selatan, Jurnal
Manajemen dan Kewirausahaan, Vol. 9, No. 1, 2007.
Universitas Sumatera Utara
Radzie. (2013). Untuk kesembilan kalinya, apple raih penghargaan. [online].
http://www.acehkita.com/berita/untuk-kesembilan-kalinya-apple-raihpenghargaan-ini/. Diakses pada tanggal 11 April 2013.
Rosi, F. & Budiatmo. (2012). Pengaruh Ketidakpuasan dan Iklan Produk Pesaing
Terhadap Perilaku Brand Switching dengan Kebutuhan Mencari Variasi
Sebagai Variabel Moderatingnya (Studi pada Mantan Pengguna Kartu Pra
Bayar IM3 di Lingkungan Mahasiswa FISIP Universitas Diponegoro).
Jurnal Ilmu Administrasi Bisnis Jurusan Ilmu Administrasi Bisnis, h: 1-10.
Samuel, H. & Foedjiawati. (2005). Pengaruh Kepuasan Konsumen Terhadap
Kesetiaan Merek (Studi Kasus Restoran The Prime Steak & Ribs
Surabaya). Jurnal Manajemen dan Kewirausahaan, Vol. 7, No. 1, pp 7482. Fakultas Ekonomi dan Bisnis Universitas Kristen Petra.
Segall, M. H., Segal, Dasen, Berry & Portinga. (1990). Human behaviour in
global perspective: An introduction crosscultural psychology (1st ed).
New Haven: Alan and Bacon.
Sekaran, U. (2003). Research Methods for Business: A Skill Building Approach
(4th Edition). New York: John Willey & Sons.
Schiffman, L.G. & Kanuk, L.L. (2004). Consumer Behavior (eight edition). New
Jersey: Prentice Hall.
Schmoll, N. M., Hafer, J., Hilt, M. & Reilly, H. (2006). Baby Boomers' attitudes
towards product placements. Journal of Current Issues & Research in
Advertising, 28(2), 33-53.
Sobur, A. (2009). Semiotika Komunikasi. Pengantar: Yasraf Amir Piliang.
Bandung: PT. Remaja Rosdakarya.
Soekidjo, N. (2002). Metode Penelitian Kesehatan. Jakarta : Rineka Cipta.
Sugiyono. (2005). Metode Penelitian Bisnis, Bandung: CV.Alphabeta.
Suprapti, L. (2010). Analisis Pengaruh Brand Awareness, Perceived Value,
Organizational Assosiation, Dan Perceived Quality Terhadap Keputusan
Pembelian Konsumen. Universitas Negeri Diponegoro, Malang.
Suryadhi, A. (2013). “Ini Dia 7 Brand Teknologi Paling Mahal Sejagat”.
http://inet.detik.com/read/2013/04/04/103337/2211194/317/8/
tanggal
akses 5 juli 2014.
Suryani, T. 2008. Perilaku Konsumen: Implikasi pada Strategi Pemasaran. Edisi
1. Yogyakarta: Graha Ilmu.
Universitas Sumatera Utara
Susanto, A. B. & Himawan, W. (2004). Power Branding Membangun Merek
Unggul dan Organisasi Pendukungnya. PT. Mizan Publika. Jakarta.
Sutisna. (2001), Perilaku Konsumen dan Komunikasi Pemasaran, Penerbit PT.
Remaja Rosdakarya, Bandung, Cetakan I, hal-8,265,267.
Tjiptono & Chandra. (2005). Service Quality and Satisfaction. Edisi
2.Yogyakarta.
Tse, D.K. & Wilson. P.C. (1988). “Model of Consumer Satisfaction Formation:
An Extention, Journal of Marketing Research, Vol. 25, pp. 12-24.
Waizly, D. (2012, Edisi September). What woman want. Marketeers. Jakarta:
Gramedia Pustaka Utama.
Widhiarso, W. (2010). Analisis butir dalam pengembangan pengukuran psikologi.
http://widhiarso.staff.ugm.ac.id/files/widhiarso_2001__analisis_butir_dala
m_pengembang_pengukuran_psikologi.pdf. Diunduh tanggal 6 juli 2014.
Wilkie, W. L. (1994). Consumer Behavior (third edition). New York: John Wiley
& Sons,Inc.s.
Winarto, (2008). Analisis Kualitas Layanan dan Kepuasan Konsumen Warung
Internet di Salatiga. The 2nd National Conference UKWMS. [Online].
Tanggal akses 20 april 2013.
Zaltman, G., & Zaltman, L. (2008) Marketing Metaphoria: What Deep Metaphors
Reveal about the Minds of Consumers (Boston: Harvard Business School
Press).
Universitas Sumatera Utara