Aspects of estate and mill management that have social impacts are There are open and transparent methods for communication and

SUCOFINDO INTERNATIONAL CERTIFICATION SERVICES Sucofindo ICS FRM 14.05 Issue 00 Rev. 1 19of 34 5.6.2 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 36 point 5.6.2 Conclusion : conform 5.6.3 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 36 point 5.6.3 Conclusion : conform 6. RESPONSIBLE CONSIDERATION OF EMPLOYEES AND OF INDIVIDUALS AND COMMUNITIES AFFECTED BY GROWERS AND MILLS

6.1 Aspects of estate and mill management that have social impacts are

identified in a participatory way, and plans to mitigate the negative impacts and promote the positive ones are made, implemented and monitored, to demonstrate continuous improvement 6.1.1 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 36 point 6.1.1 Conclusion : conform 6.1.2 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 36 point 6.1.2 Conclusion : conform 6.1.3 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 37 point 6.1.3 Conclusion : conform 6.1.4 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 37 point 6.1.4 Conclusion : conform 6.1.5 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 37 point 6.1.5 Conclusion : conform

6.2 There are open and transparent methods for communication and

SUCOFINDO INTERNATIONAL CERTIFICATION SERVICES Sucofindo ICS FRM 14.05 Issue 00 Rev. 1 20of 34 consultation between growers andor mills, local communities and other affected or interested parties 6.2.1 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 37 point 6.2.1 Conclusion : conform 6.2.2. See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 37 point 6.2.2 Conclusion : conform 6.2.3 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 38 point 6.2.3 Conclusion : conform 6.3 There is a mutually agreed and documented system for dealing with complaints and grievances, which is implemented and accepted by all parties 6.3.1 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 38 point 6.3.1 Company has been completed all documents to follow up the complaint sent by PT. Mayangkara. According to the document, data is obtained that Claim of Land about 143.7 Ha is KKPA’s plasma and managed by KUD Sepakat Mekar. That KUD has had property right certification that has been issued by Government in 2000. In the lastest update, the letter is sent by KDU Sepakat Mekar No. 186.KUD013A.2015 dated December 12, 2015 for PT Mayangkara Tanaman Industri in order to answer the complaince letter. In letter has explained that land claimed by PT. Mayangkara Tanaman Industri has had certificate issued by Government.and belongs to plasma of KUD Sepakat Mekar. The case has been reported to the local government to be handled together among stakeholder. Conclusion : Observation 6.3.2 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 38 point 6.3.2 See explanation in 6.3.1 above Conclusion : Observation 6.4 Any negotiations concerning compensation for loss of legal or customary rights are dealt with through a documented system that enables indigenous peoples, local communities and other stake holders to express their views SUCOFINDO INTERNATIONAL CERTIFICATION SERVICES Sucofindo ICS FRM 14.05 Issue 00 Rev. 1 21of 34 through their own representative institutions 6.4.1 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 39 point 6.4.1 Conclusion : conform 6.4.2 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 39 point 6.4.1 Conclusion : conform 6.4.3 See SGS report 3932 – ID – PT HSL – Paku Juang – GP 7003A page 39 point 6.4.3 Conclusion : conform

6.5 Pay and conditions for employees and for employees of contractors always