Microsoft Word Files Wont Convert Microsoft Excel Files Wont Convert

Working with PDF Conversions 3-19

3.3.3.5 Microsoft Word Files Wont Convert

Microsoft Word files fail to convert.

3.3.3.6 Microsoft Excel Files Wont Convert

Microsoft Excel files fail to convert. Possible Causes Solutions Files are password protected. Password-protected files will bring up a dialog window during conversion, which will cause the conversion to time out if the dialog is not cleared manually. Remove password protection from files before checking them in. Your timeout settings are not sufficient. Adjust your timeout settings. For more information about configuring timeout values, refer to the Inbound Refinery Administration Guide. Possible Causes Solutions Automatic spell checking and grammar checking are causing the conversions to time out. Make sure that you turn off the Excel options to perform spell checking and grammar checking automatically. You are using Word and your security level is too high and is causing the conversions to time out. Make sure that you set the Word security level to low. This means that Word will not prompt you to enabledisable macros when you open a file that contains macros. You are using Word 2003 and the Customer Experience Improvement Program is causing the conversions to time out. Make sure that you turn off Show content and links from Microsoft Online on the Tools, Options, General tab under the Online category, and opt out of the Customer Experience Improvement Program on the Tools, Options, General tab under the Customer Feedback category. Note: For more information about converting Microsoft Word files, see Converting Microsoft Word Files to PDF on page 3-9. Possible Causes Solutions Automatic calculations are causing the conversions to time out. Make sure that you turn off the Excel option to perform calculations automatically. Automatic spell checking and grammar checking are causing the conversions to time out. Make sure that you turn off the Excel options to perform spell checking and grammar checking automatically. You are using Excel and your security level is too high and is causing the conversions to time out. Make sure that you set the Excel security level to low. This means that Excel will not prompt you to enabledisable macros when you open a file that contains macros. You are using Excel and the Customer Experience Improvement Program is causing the conversions to time out. Make sure that you turn off Show content and links from Microsoft Online on the Tools, Options, General tab under the Online category, and opt out of the Customer Experience Improvement Program on the Tools, Options, General tab under the Customer Feedback category. 3-20 Administrators Guide for Conversion

3.3.3.7 Microsoft PowerPoint Files Wont Convert