PDF Thumbnailing and Viewing Problems

Working with TIFF Conversions 6-11

6.3.3 CVista PdfCompressor Conversion Problems

The following table lists common conversion problems when using CVISION CVista PdfCompressor, possible causes, and solutions.

6.3.4 PDF Thumbnailing and Viewing Problems

The following table lists common problems with creating thumbnails for and viewing the PDF files that are generated by Inbound Refinery, possible causes, and solutions. The TIFF Conversion conversion method is not available in the Content Server Configuration Manager. The TiffConverterSupport component has not been uploaded and enabled. Upload and enable the TiffConverterSupport component using either the Component Wizard or the Component Manager. This component is included on the Inbound Refinery distribution media. The TIFF Conversion conversion method is not available in the Content Server Configuration Manager. The TiffConverterSupport component is enabled, but Content Server has not been restarted. Restart Content Server. Problem Possible Causes Solutions Inbound Refinery is failing to launch CVista PdfCompressor. The path to the CVista PdfCompress.exe is incorrect. Ensure that the PdfCompressor path is correct. For details, see Configuring CVista PdfCompressor on page 6-6. I have used the CVista PdfCompressor user interface to change conversion settings, but this has had no effect on how TIFF files are being processed. Changes made in the CVista PdfCompressor user interface will not affect how CVista PdfCompressor functions when called by Inbound Refinery. Change the CVista PdfCompressor configuration settings using the Inbound Refinery user interface. For details, see Configuring CVista PdfCompressor on page 6-6. CVista PdfCompressor is only performing OCR on English text. By default, CVista PdfCompressor uses only an English OCR dictionary. Other OCR languages must be set up. Set up multiple OCR languages for CVista PdfCompressor. For details, see Configuring CVista PdfCompressor OCR Languages on page 6-7. Problem Possible Causes Solutions No thumbnails are being created for PDF files generated by Inbound Refinery. Thumbnailing is not enabled in Inbound Refinery. Enable thumbnailing in Inbound Refinery. For details, refer to the Inbound Refinery Administration Guide. When viewing PDF files generated by Inbound Refinery in Adobe Acrobat Reader, there are lines or other artifacts on the screen. Acrobat Reader 4 is being used to view the files. When viewing PDF files generated by Inbound Refinery, use Adobe Acrobat Reader 6.0.1 or higher for the best results. Problem Possible Causes Solutions 6-12 Administrators Guide for Conversion 7 Converting Microsoft Office Files to HTML 7-1 7 Converting Microsoft Office Files to HTML Inbound Refinery can convert native Microsoft Office files to HTML by using the native Microsoft Office applications installed on a Windows system. Content Server can be installed on either a Windows or UNIX platform, but for Microsoft Office to HTML conversions to work, Inbound Refinery must be configured on the Windows system where the Microsoft Office native applications are installed. Microsoft Office to HTML conversions require the following components to be installed and enabled on the specified server: This section discusses how to work with Microsoft Office to HTML conversions and how to troubleshoot the conversion process. The section contains the following sections: ■ About HTML Converter on page 7-2 ■ Configuring HTML Converter Settings on page 7-2 Component Name Component Description Enabled on Server HtmlConverter Enables Inbound Refinery to convert native Microsoft Office files created with Word, Excel, Powerpoint and Visio to HTML using the native Office application. Inbound Refinery Server MSOfficeHtmlConverterSupport Enables Content Server to support HTML conversions of native Microsoft Office files converted by Inbound Refinery and returned to Content Server in a ZIP file. Requires that ZipRenditionManagement component be installed on the Content Server. Content Server ZipRenditionManagement Enables Content Server access to HTML renditions created and compressed into a ZIP file by Inbound Refinery. Content Server 7-2 Product TitleBookTitle as a Variable

7.1 About HTML Converter