Blank PDF files in Internet Explorer Error: File does not begin with PDF- PDF Files Dont Open Within Browser Window

Working with PDF Conversions 3-21

3.3.3.10 WordPerfect Files Wont Convert

WordPerfect files fail to convert.

3.3.4 PDF Display Issues

The following are symptoms of display issues for PDF files generated by Inbound Refinery: ■ Blank PDF files in Internet Explorer ■ Error: File does not begin with PDF- ■ PDF Files Dont Open Within Browser Window ■ Problems Printing PDFs Using Adobe Acrobat 6.0 ■ Internal Thumbnails Not Displayed Properly When Viewing PDF Files Using Adobe Acrobat Reader

3.3.4.1 Blank PDF files in Internet Explorer

When attempting to open PDF files in Microsoft Internet Explorer, a blank PDF file is displayed.

3.3.4.2 Error: File does not begin with PDF-

When attempting to open a PDF file in a web browser, you receive the following error message: ...File does not begin with PDF- Possible Causes Solutions The files are old WordPerfect files. WordPerfect files created in versions prior to version 6 might not be processed effectively. Convert these files to a more recent version of WordPerfect before checking them in. Possible Causes Solutions refer to: An old version of Adobe Acrobat Reader is being used that does not support in-place activation. http:support.microsoft.comdefault. aspx?scid=http:support.microsoft.co m:80supportkbarticlesq177321.as pNoWebContent=1 You have a slow connection, the server has a high load, or the PDF file is very large. http:support.microsoft.comdefault. aspx?scid=http:support.microsoft.co m:80supportkbarticlesq177321.as pNoWebContent=1 The ActiveX control is corrupt. For Adobe Acrobat Reader 4 to use in place activation with Internet Explorer, the Pdf.ocx and Pdf.tlb files must be present in the acrobat_install_dir\Program Files\Adobe\Acrobat 4.0\Acrobat\ActiveX\ directory. http:www.adobe.comsupport Possible Causes Solutions refer to: The PDF file has an .mme file extension rather than a .pdf file extension. http:www.adobe.comsupport 3-22 Administrators Guide for Conversion

3.3.4.3 PDF Files Dont Open Within Browser Window

When viewing PDF files generated by Inbound Refinery through a web browser, the PDF files do not open within the browser window.

3.3.4.4 Problems Printing PDFs Using Adobe Acrobat 6.0