XML Converter Won’t Process Any Files

Working with XML Conversions 5-7

5.2.2 Inbound Refinery Setup and Run Issues

The following are symptoms of Inbound Refinery setup and run issues: ■ XML Converter Won’t Process Any Files on page 5-7

5.2.2.1 XML Converter Won’t Process Any Files

XML Converter has been installed, but no files are being converted. Possible Causes Solutions The XMLConverter component has been installed on a content server, or the XMLConverterSupport component has been installed on a refinery. The XMLConverter component must be installed on refineries, and the XMLConverterSupport component must be installed on content servers. If you install the wrong component, complete the following: ■ Uninstall the component from the content server or refinery using the Component Manager or the Component Wizard. ■ Install and enable the correct component. Possible Causes Solutions File formats and conversion methods not set up for file type in the content server. Use the File Formats Wizard or Configuration Manager in the content server to set up the file formats and conversion methods for XML conversion. For details, see Configuring Content Servers to Send Jobs to Inbound Refinery on page 5-1. The refinery has not been configured to accept the conversion. Configure the refinery to accept the conversion. For details, see Setting Accepted Conversions on page 5-2. The refinery has not been configured to create XML files as the primary web-viewable rendition or an additional rendition. For details, see Setting XML Files as the Primary Web-Viewable Rendition on page 5-2 and Setting XML Files as an Additional Rendition on page 5-3. 5-8 Administrators Guide for Conversion 6 Working with TIFF Conversions 6-1 6 Working with TIFF Conversions Inbound Refinery can convert TIFF files to PDF, consolidating multiple documents into one and allowing for optical character recognition to index text within the TIFF files during the conversion process to allow searching on text. TIFF conversions require the following components to be installed and enabled on the specified server: This section provides an overview of Tiff converters and troubleshooting the conversion problems. The section contains the following sections: ■ About Tiff Conversion on page 6-1 ■ Configuring Tiff Conversion Settings on page 6-2 ■ Troubleshooting Tiff Converter Problems on page 6-10

6.1 About Tiff Conversion

Tiff conversion enables the following functionality specific to TIFF Tagged Image File Format files: ■ Creation of a managed PDF file from a single or multiple-page TIFF file. ■ Creation of a managed PDF file from multiple TIFF files that have been compressed into a single ZIP file. ■ OCR Optical Character Recognition during TIFF-to-PDF conversion. This enables indexing of the text within checked-in TIFF files, so that users can perform full-text searches of these files. Tiff Converter is supported on Windows only. For information on file formats and languages that can be converted by PdfCompressor, refer to the documentation provided by CVISION. Component Name Component Description Enabled on Server TiffConverter Enables Inbound Refinery to convert single or multipage TIFF files to PDF complete with searchable text. Inbound Refinery Server TiffConverterSupport Enables Content Server to support TIFF to PDF conversion. Content Server