58
contractors and subcontractors are benefitted. The subcontractors will not get a claim to pay for or correct defects, while the contractors can deliver high quality work to satisfy
their customers, The following figure highlights the level of response from individual respondents
taken part in this research, irrespective of their companies, in relation with supplierssubcontractors obligation to pay forcorrect defects.
Figure 4.15
subcontractors obligation to pay forcorrect defects in the construction industry in Semarang.
The majority of respondents 82 said that the subcontractor must pay for or correct defects of their service when they are identified. 11 of them said the
subcontractors are not requred to pay for or correct them, while 7 cannot say.
4.8 Quality in their organization
In this section, contractors were asked 11 questions to find out about quality in their organizations. Results are as follows.
4.8.1 The Organization’s Clear Definition of Quality
Respondents were asked whether their organization has developed a clear definition of quality. The general results for the respective companies are shown in the table below.
Yes 82
No 11
Cant say
7
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qua they
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Table
mpanies kita Karya
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aya Kusuma aya Karya
ama Karya i Karya
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The fol en part in th
tractors hav
Figure 4. e 4.18
The c Has the
Yes. Th Yes. T
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th Yes, th
Yes, be Yes, th
neral result r respective
r employee he company
n of quality nnovation s
ctor even ha to insure th
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ve a clear de
.16 Clear de
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assessment he organizat
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to understa y as it affec
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efinition of
efinition of
No 4
59
tion of quali ion develop
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every mont tion has dev
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and that the cts customer
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quality in th
Can say 7
ity for the re ed a clear d
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ctors have d contractor c
quality of t r satisfactio
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Yes 89 t
7
espective co definition of
g better wit atisfaction
lear definiti lear definiti
nt for the co lear definiti
developed a considers it
the building on. It is hop
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se from ind s, in relatio
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ction industr
9
ontractors f quality?
th better qua and enviro
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ompany ion of qualit
a clear defin t necessary
gs they mak ped that by h
mprove their ustomers. L
et assessme
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onmental
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60
For this question the respondents were asked whether their company has developed a clear definitaion of quality in their organizations. Most respondents 89
answered this in the affirmative as they see the quality of their work as vrey important. However, 4 of them confessed that their organization does not have such a clear
definition of quality, while another 7 cannot say.
4.8.2 Percentage of Employees who are aware of the Importance of Quality.
