82
4.11.1 Satisfaction Level in Administrative Process
Respondents were asked to measure their satisfaction rate of the contractors’ administrative process. The average results for each category in this process are shown in
the figure below.
1: strongly dissatisfied, 5: strongly satisfied
Figure 4.32 Satisfaction level in the contractors administrative process
The results show that in the administrative process, relationship between parties leads the other categories with the highest level of satisfaction 4.2 points, which means
that respondents were satisfied with the contractors’ performance in this category. This category is also the only one with which respondents were satisfied. The categories least
satisfactory in the contractors’ administrative process are adequacy of planning, adequacy of training and project cost within the budget with 3.5 points respectively, meaning that
respondents were neither satisfied nor dissatisfied with performance in these categories. The average result for these categories is 3.7, also meaning that the respondents were
neither satisfied nor dissatisfied with the contractors’ administrative process performance.
3.5 3.5
3.5 3.6
3.6 3.7
3.7 3.7
3.9 4.0
4.2
1.0 2.0
3.0 4.0
5.0 Projeci
cost within the budget Adequacy
of planning Adequacy
of training Adeguancy
of supervision Coordination
with regulatory agencies Adequacy
of office personel Knowlege
of client needs Any
other remarks Attention
to client priorities Customer
satisfaction Relationship
between parties
83
4.11.2 Satisfaction Level in Project Management and Engineering
Respondents were asked to measure their satisfaction rate of the contractors’ project management and engineering process. The average results for each category in this
process are shown in the figure below.
1: strongly dissatisfied, 5: strongly satisfied
Figure 4.33 Satisfaction level in contractors project management and engineering
The results show that in the contractors’ project management and engineering process, adequacy of project control lead the other categories with the highest level of
satisfaction 4.1 points. This means that respondents were satisfied with the contractors’ performance in this category. This category is also the only one with which respondents
were satisfied. The categories least satisfactory in the contractors’ project management and engineering process is the adequacy of safety program with 3.5 points, meaning that
respondents were neither satisfied nor dissatisfied with performance in this category. The average result for these categories is 3.7, also meaning that the respondents were neither
satisfied nor dissatisfied with the contractors’ project management and engineering process performance.;
3.5 3.6
3.6 3.6
3.7 3.7
3.7 3.7
3.7 3.9
4.1
1 2
3 4
5 Adequacy
of safety program Estimating
Interaction with ArchitectEngineer
Adequacy of subcontractor selection
Scheduling Adequacy
of supervsion Shop
drawing review Adequacy
of subcontractor selection Any
other remarks Progress
Review Meetings Adequacy
of project control
84
4.11.3 Satisfaction Level in Construction Process
Kategori