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It can be seen in this figure that most respondents 53 said that most supplierssubcontractors in their company are rated. 43 of them said that all
supplierssubcontractors in their company are rated, and only 4 cannot say.
4.7.7 Defects in Service and Subcontractors Obligation to PayCorrect
Respondents were asked whether the subcontractors in their organization are obliged to pay or correct their mistake if defect occurs. Results in general for the
respective companies are shown in the table below.
Table 4.17 Subcontractors obligation to pay forcorrect for defect for the respective
contractors. Companies
Subcontractors’ obligation Waskita Karya
Each subcontractor is required to take responsibility when mistakes happen and pay for or correct them
Pembangunan Perumahan
If defects in service are identified, subcontractors are required to pay for or correct them
Wijaya Kusuma If defects in service are identified, subcontractors are required to pay
for or correct them Wijaya Karya
If defects in service are identified, subcontractors are required to pay for or correct them
Hutama Karya If defects in service are identified, subcontractors are required to pay
for or correct them
Adhi Karya If defects in service are identified, subcontractors are required to pay
for or correct them
The results in general show that all companies agree that if defects in services are identified subcontractors responsible for those defects are required to pay for or correct
them. It is the responsibility of each subcontractor to correct defects and mistake in their work. The management of the contractors also put this into consideration when
negotiating the contract’s rules of engagement with their subcontractors to avoid dispute in the future.
In this sense, the subcontractors need to be very careful to avoid mistakes and shortcomings in their work and to provide the best service possible. In this way both the
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contractors and subcontractors are benefitted. The subcontractors will not get a claim to pay for or correct defects, while the contractors can deliver high quality work to satisfy
their customers, The following figure highlights the level of response from individual respondents
taken part in this research, irrespective of their companies, in relation with supplierssubcontractors obligation to pay forcorrect defects.
Figure 4.15
subcontractors obligation to pay forcorrect defects in the construction industry in Semarang.
The majority of respondents 82 said that the subcontractor must pay for or correct defects of their service when they are identified. 11 of them said the
subcontractors are not requred to pay for or correct them, while 7 cannot say.
4.8 Quality in their organization
