69
4.8.8 The Contractors Major Objectives for Quality Programs
Respondents were asked about the major objective in their organization for their quality programs. Results in general for the respective companies are shown in the table
below.
Table 4.24 The major objectives for quality programs for the respective contractors
Companies Major objective
Waskita Karya To increase productivity is the major objectives in determining the
quality program. Pembangunan
Perumahan To increase productivity, because it leads to increasing
productservice quality, profits and customers satisfaction Wijaya Kusuma
To increase productivity is the major objectives in determining the quality program.
Wijaya Karya To increase productivity is the major objectives in determining the
quality program. Hutama Karya
Compliance with statutory, environment and safety requirement is the major objectives in determining the quality program.
Adhi Karya To increase productivity is the major objectives in determining the
quality program.
Results in general show that the majority of contractors’ major objective in determining the quality programs is to increase productivity. An Increase in productivity
wills eventually lesd to increasing productservices quality, profits and customers satisfation. Although improving the planning quality to get higher efficiency and
effectively applying good standard in order to win the competition for their projects are important, any company’s most important target to increase productivity is the quality of
their employees. Productivity surveys and case studies indicate that increased worker motivation
and satisfaction can increase worker output. Progressive, innovative managers now achieve productivity gains with human resource management techniques that go beyond pay
incentives. With better productivity as well as loyal and efficient workers contractors can deliver higher quality work and better results.
70
The following figure highlights the level of response from individual respondents taken part in this research, irrespective of their companies, in relation with the contractors’
major objective for quality programs
Figure 4.23 Major objective for quality programs in the construction industry in Semarang.
The majority of respondents 64 said that the major objective for quality programs is to increase productivity. It is followed by the employee involvement in the
quality building efforts and compliance with statutory, environment and safety requirement with 18 respondents respectively.
4.8.9 Steps Taken by Contractors for Quality Improvement Plan