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ANALISIS PENGARUH KARAKTERISTIK INDIVIDU,
KOMUNIKASI EFEKTIF, DAN KEPUASAN KERJA
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A. Musyafak, S.Pd
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.id

ANALISIS PENGARUH KARAKTERISTIK INDIVIDU,
KOMUNIKASI EFEKTIF, DAN KEPUASAN KERJA
TERHADAP KINERJA KARYAWAN
STUDI PADA KARYAWAN TETAP
PT. KUTAI TIMBER INDONESIA
ANALYSIS EFFECT OF INDIVIDUAL CHARACTERISTIC,
EFFECTIVE COMMUNICATION, AND JOB SATISFACTION
TO THE EMPLOYEES PERFORMANCE,
STUDY TO PERMANENT EMPLOYEE
PT. KUTAI TIMBER INDONESIA
TESIS DISERAHKAN KEPADA PROGRAM PASCASARJANA
UNIVERSITAS JEMBER UNTUK MEMENUHI
SALAH SATU SYARAT MEMPEROLEH GELAR

MAGISTER MANAJEMEN

Oleh :
A. Musyafak, S.Pd
NIM. 050820101001
Pembimbing Tesis
Drs. H. Marjanto, MM., Pembimbing Utama
Purnamie Titisari, SE., M. Si., Pembimbing Anggota

Program Magister Program Pascasarjana
Universitas Jember
(Jember, Februari 2008)

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ABSTRACT
By: A. Musyafak, S.Pd
Under Supervision of : Drs. H. Marjanto, MM., & Purnamie Titisari, SE., M.Si

Communication is the most important part of organization, communication's
roles to support any activities which is perform by manager, interaction between
employee, for decision making, coordination and controlling the implementation.
Individual objectives are gaining satisfaction and advance performance. Existing
theory has shown the relationship and the effect of individual characteristic, effective
communication, job satisfaction, and employee performance. This research aimed to
find out: (1) The effect of individual characteristic to employee performance (2) The
effect of effective communication to employee performance (3) The effect of job
satisfaction to employee performance (4) The effect of individual characteristic to job
satisfaction (5) The effect of communication to job satisfaction (6) to find out the
comparison of direct and indirect effect of individual characteristic, effective
communication, and job satisfaction to the employee performance. This research has
been conducted at PT. Kutai Timber Indonesia, located at Probolinggo Municipality,
East Java. Population for this research are all permanent employees amount of 1.133
persons, sample was taken to 170 persons (15%) from the total permanent
employees, sample decided by purposive sampling method . Data has been collected
by questionnaire. Data analysis using validity and reliability test, path test, and t test
The results show that the hypotesis 1 is accepted, p-value < α or 0,000 < 0,05, its
mean that indifidual characteristic has significantly affects to the employee
performance. Hypotesis 2 is accepted, p-value < α or 0,004 < 0,0. Its mean that
effective communication has significantly affects to the employee performance.
Hypotesis 3 is accepted p-value < α or 0,003 < 0,05, its mean that employee
satisfaction has significantly affetcs to the employee performance. Hypotesis 4 is
accepted, p-value < α or 0,000 < 0,05 Its mean that individual characteristic has
significantly affects to the employee satisfaction. Hypotesis 5 is accepted p-value < α
or 0,002 < 0,05, its mean that effective communication has significantly affects to the
employee satisfaction.
Key Words: Organization, individual characteristic, effective communication, job
satisfaction, employee performance

vi

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Oleh :A. Musyafak, S.Pd
Pembimbing Utama
: Drs. H. Marjanto, MM.
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Komunikasi merupakan bagian yang terpenting dalam suatu organisasi,
komunikasi berperan dalam melancarkan kegiatan-kegiatan seperti kegiatan yang
dilakukan manajer, interaksi antara karyawan, untuk pengambilan keputusan,
koordinasi dan pengendalian pelaksanaan. Tujuan suatu individu adalah mencapai
kepuasan dan hasil kerja yang baik, teori yang ada telah menunjukkan beberapa
hubungan dan pengaruh perbedaan individu, komunikasi efektif, kepuasan kerja, dan
kinerja karyawan. Penelitian ini bertujuan untuk mengetahui (1) pengaruh
karakteristik individu terhadap kinerja karyawan, (2) pengaruh komunikasi efektif
terhadap kinerja karyawan, (3) pengaruh kepuasan kerja terhadap kinerja karyawan,
(4) pengaruh karakteristik individu terhadap kepuasan kerja, (5) pengaruh komunikasi
efektif terhadap kepuasan kerja, dan (6) untuk mengetahui perbandingan pengaruh
langsung dan tidak langsung karakteristik individu, komunikasi efektif, dan kepuasan
kerja, terhadap kinerja karyawan. Penelitian ini telah dilakukan di PT. Kutai Timber
Indonesia yang terletak di kota Probolinggo, Jawa Timur. Populasi penelitian ini
adalah seluruh karyawan tetap yang berjumlah 1.133 orang, sampel diambil terhadap
170 orang (15%) dari total jumlah karyawan, sampel ditentukan menggunakan
metode purpossive sampling. Data diperoleh dengan menggunakan kuesioner.
Analisis data dilakukan dengan melakukan uji validitas dan reliabilitas, analisis jalur,
uji asumsi klasik, dan uji t. Hasil penelitian ini menunjukkan bahwa hipotesis 1
diterima nilai p < α atau 0,000 < 0,05, hal ini berarti karakteristik individu
mempengaruhi secara signifikan kinerja karyawan. Hipotesis 2 juga diterima nilai p <
α atau 0,004 < 0,0, hal ini berarti bahwa komunikasi efektif mempengaruhi secara
signifikan terhadap kinerja karyawan. Hipotesis 3 juga diterima nilai p < α atau
0,003 < 0,05, ini juga berarti kepuasan kerja karyawan juga berpengaruh signifikan
terhadap kinerja karyawan. Hipotesis 4 diterima nilai p < α atau 0,000 < 0,05 hal ini
berarti karakteristik individu juga berpengaruh secara signifikan terhadap kepuasan
karyawan. Hipotesis 5 juga diterima nilai p < α atau 0,002 < 0,05, hal ini berarti
komunikasi efektif juga berpengaruh signifikan terhadap kepuasan karyawan
Kata Kunci : Organisasi, karakteristik individu, komunikasi efektif, kepuasan
kerja, kinerja karyawan

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1.4 Manfaat Penelitian ............................................................................. . 6

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2.2 Kerangka Landasan Teoritik.................................................................. . 8
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2.2.1.2 Keterampilan ..................................................................... . 11

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3.1 Obyek Penelitian ...................................................................................... . 26

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vii

3.2 Sumber dan Jenis Data............................................................................ . 26
3.3 Metode Pengumpulan Data..................................................................... . 27
3.4 Populasi dan Sampel ................................................................................ . 27
3.4.1 Populasi Penelitian .......................................................................... . 27
3.4.2 Sampel Penelitian............................................................................ . 27
3.5 Identifikasi dan Definisi Operasional Variabel..................................... . 27
3.5.1 Identifikasi Variabel........................................................................ . 27
3.5.2 Devinisi Operasional Variabel ........................................................ . 28
3.6 Pengukuran Variabel............................................................................... . 29
3.7 Uji Validitas dan Reliabilitas .................................................................. . 29
3.7.1 Uji Validitas ................................................................................... . 29
3.7.2 Uji Reliabilitas ............................................................................... . 30
3.8 Methode of Successive Interval ................................................................ . 30
3.9 Analisis Jalur (Path analysis) .................................................................. . 31
3.10 Uji asumsi klasik .................................................................................... . 31
3.10.1 Uji Multikolinieritas...................................................................... . 31
3.10.2 Uji Autokorelasi ............................................................................ . 32
3.10.3 Uji Heteroskedastisitas.................................................................. . 32
3.11 Uji T......................................................................................................... . 32
3.12 Perhitungan Analisis Jalur.................................................................... . 33
IV. HASIL DAN PEMBAHASAN
4.1 Hasil Penelitian
4.1.1 Gambaran Umum Perusahaan........................................................... . 36
4.1.1.1 Sejarah Singkat Perusahaan .................................................. . 36
4.1.1.2 Lokasi Perusahaan................................................................. . 37
4.1.1.3 Visi dan Misi Perusahaan ..................................................... . 38
4.1.1.4 Tujuan Perusahaan ............................................................... . 40
4.1.1.5 Struktur Organisasi Perusahaan ............................................ . 40
4.1.1.5.1 Uraian Tugas dan Tanggung Jawab (Job Description)41
4.1.1.5.2 Tugas – Tugas Tambahan ...................................... . 52
4.1.1.6 Status Kepemilikan Perusahaan ............................................ . 53
4.1.1.7 Karakteristik Responden ....................................................... . 54

viii

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4.1.2 Uji Validitas ...................................................................................... . 57
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4.4.4 Hipotesis Keempat (H4) .................................................................... . 67

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ix

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