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Nilai-Nilai Budaya PermataBank :
Partnership Responsiveness
Innovation Caring
Excellence
Partnership
Makna Nilai partnership: Kita saling memahami dan bersama-sama membangun hubungan yang kokoh
dengan pihak internal dan eksternal berlandaskan rasa saling menghormati.
Responsiveness
Makna Nilai responsiveness: Kita bekerja dengan cepat, akuran, dan efektif dalam memberikan layanan
yang terbaik dan tepat waktu.
Innovation
Makna Nilai innovation: Kita selalu berpikir inovatif untuk meningkatkan cara kita bekerja,
membuatnya lebih mudah, lebih baik, dan lebih cepat.
Caring
Makna Nilai caring: Kita menaruh perhatian dan menghargai customer, rekan kerja, masyarakat,
investor, dan regulator
Excellence
Makna Nilai excellence: Kita memberikan layanan prima kepada customer dan memicu kinerja yang
prima dalam pekerjaan sehari-hari.
F. Bisnis Bank
Rencana Korporasi corporate plan dan Rencana Bisnis Bank business plan disusun realistis dan telah memperhatikan seluruh faktor eksternal dan
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faktor internal serta prinsip kehati-hatian. Realisasi rencana bisnis menunjukkan hasil yang baik terutama dari rasio keuangan ROA, ROE, NIM, BOPO dan
kualitas aset NPL Gross dan NPL Net.
G. Penghargaan-penghargaan PermataBank
2011 Distinguished Honoree in the 8th International Business Awards Stevie 2011
in two categories Communications Department of the Year global Corporate Social Responsibility Program of the Year Asia, Australia and
New Zealand FI Poll 2011 - Overall Best Domestic Credit Service Provider and FX Poll
2011 - Best Domestic Provider of FX Services from AsiaMoney
Best Call Center 2011 for all industries in Call Center Award 2011 for Service
Excellence from CCSl - six consecutive wins.
Seven Awards in Islamic Finance 2011 Award including 2nd rank in the Most Efficient and 2nd rank in the Most Profitable Sharia unit with Assets 500 bn
category from Karim Business Consulting The Best Service Quality for Syariah Bank from MRI Indonesia
Syariah UPZ Zakat and Alms Service Unit war awarded The Best in Zakat Payment Services by Indonesia Magnificence of Zakat IMZ
MURI Record Museum Indonesia Award to PermataTel for achieving highest score in service quality in banking services category based on Carre - CCSL
survey results 2006-2011 July The Best in Building and Managing Corporate Image Award previously
IMAC in the category of Banks with assets below Rp. 100 trillion in the Corporate Image Award 2011 organized by Frontier Consulting Group and
Bloomberg Eight different awards 5 in conventional and 3 in sharia banking categories in
the Service Excellence Award 2011 by Marketing Research Indonesia MRI June.
1st position in Sharia Banking Service Excellence survey from third last year
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and the 4th position for Conventional Banking Service Excellence survey from fifth last year by Marketing Research Indonesia MRI in cooperation with
InfoBank magazine May Diamond Award for Permata Priority and Gold Award for Regular Banking in
Service Quality Award 2011, organized by Carre - Center for Service Satisfaction Loyalty CCSL May
Best Mobile Phone Banking Award in Asia Pacific in the 2010 International Excellence in Retail Financial Services Awards Programme by the Asian
Banker March Service to Care Champion ServCare Award for Conventional Bank category
with aset IDR 65 tn, organed by Markplus Insight and Marketing magazine January
2010 Consumer Banking Annual Awards for Excellence in group alignment and
strategy execution from Standard Chartered Bank November Indonesian Employers of Choice Award 2010 by Swa Magazine and Hay
Group November 2nd Rank in Banking Intermediation Award for organized by Bank Indonesia
October Awards for KPR Keluarga and KPR Bijak from Rekor Bisnis Indonesia in
cooperation with Tera Foundation and Seputar Indonesia October The Most Profitable Sharia Unit and The Most Efficient Sharia Unit in the
2010 Islamic Award by Karim Business Consulting August Ranked no.3 in Annual Report Award 2009 from Bapepam, Ministry of
Finance August Best Bank in the National Banks categoy in the Business Indonesia Award
July Ranked no.3 in Medium-sized banks category of 50 most admired companies
in Indonesia by Business Week June Diamond Award for Permata Priority and Gold Award for Regular Banking in
Service Quality Award 2010, organized by Carre - Center for Service
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Satisfaction Loyalty CCSL May Awards in 8 different categories in Bank Service Excellence Monitor BSEM
by MRI-InfoBank 20092010 May Best Bank for Cash Management in Indonesia by Asian Bankers Magazine
April 1st position among all industries at CSSLs Annual Call Center Award for
Service Excellence 2009 5th Consecutive Award March Conventional Service Excellence from 8 to 5 and Syariah Service Excellence
from 5 to 3 InfoBank and MRI March. Annual Report Award 2008 Overall Winner and First Place Winner - listed
private financial institution category - Organized by Bapepam-LK, Indonesia Stock Exchange, Bank Indonesia, Ministry of State Owned Enterprises,
National Committee on Governance, Indonesia Accountant Association and Directorate General of Taxation.
e-Company Award 2009 1st position in The Banking category - Organized by Warta Ekonomi magazine.
Investor Magazine Sharia Award 2009 Best Sharia Unit - Organized by Investor magazine.
Islamic Finance Award 2009 Overall Winner for Financial and Service Quality - six different categories - Organized by Karim Business Consulting.
Service Quality Award 2009 Diamond Award for PermataBank KENCANA - Organized by Carre - Center for Customer Satisfaction and Loyalty CCSL.
Banking Service Excellence Award 2009 17 Awards total in two categories - conventional and sharia banking - Organized by Marketing Research
Indonesia MRI and Infobank magazine. Annual Call Center Award for Service Excellence 2009 1st position famong
all industries - fourth consecutive year - Organized by Carre - Center for Customer Satisfaction and Loyalty CCSL.
Annual Call Center Award for Service Excellence 2009 1st position for Credit Card category - Organized by Carre - Center for Customer Satisfaction and
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Loyalty CCSL. Exemplary Good Corporate Governance of Best Managed Company 8th rank
- Organized by Finance Asia publication. Best CEO of Best Managed Companies 2nd rank - Organized by Finance
Asia publication. Tax Awards for Taxpayers 2008 3rd position for taxpayers in Jakarta area -
Organized by Directorate General of Taxes - Ministry of Finance. GCG Award 2009 Best Individual Indicators - Equitable Treatment of
Shareholders - Organized by OECD, IICD and Business Review magazine. Tax Awards for Taxpayers 2008 3rd position for taxpayer in Jakarta area -
Organized by Directorate General of Taxes - Ministry of Finance. 5th National Customer Service Championship 2009 3rd position - Organized
by Carre - Center for Customer Satisfaction and Loyalty CCSL. Top 5 Bank of Choice for Mortgages in Indonesia - Organize by Housing
Estate publication. Dll
H. Tanggung Jawab Sosial PermataBank
