Fixed Wireline Services AR TELKOM 2014 ENG

MARKETING AND PROMOTION ASPECTS Distribution Channels The following are the primary distribution marketing channels for our products and services:

1. Plasa Telkom and GraPARI

are outlets that function as walk-in customer service points, where customers have access to the full range of Telkom and Telkomsel’s respective products and services, including billing, payment, subscription cancellation and promotion to complaint handling. As of December 31, 2014, we managed 572 Plasa Telkom outlets and 88 GraPARI outlets in Indonesia and one GraPARI in Hong Kong, and had an additional 321 GraPARI outlets which were managed by thirdparty business partners. Several of the GraPARI outlets operate on a 24 hour basis. We also operate 263 mobile GraPARI outlets which are sales points located in vehicles which can travel to reach customers across the country. to the MoCI Decree, the Government released Director General of Post and Telecommunication Decision Letter No.1152008 dated March 24, 2008, regarding “The Agreement on Network Lease Service Type Document, Network Lease Service Tariff, Available Capacity of Network Lease Service, Quality of Network Lease Service, and Provision Procedure of Network Lease Service in 2008 Owned by Dominant Network Lease Service Provider”, in conformity with our proposal. Tariff for other services The tariffs for satellite lease, telephony services and other multimedia services are determined by the service provider by taking into account the expenditures and market price. The Government only determines the tariff formula for basic telephony services. There is no stipulation for the tariff of other services. IMES tariffs In providing IME services, our New Economy Business, we work with a number of partners. These collaborations are based on considerations of capability, time to market and idea creation. Tariffs for our IME services are determined in agreement with these partners based on the scheme of cooperation between us and each respective partner. 116 2014 Annual Report PT Telkom Indonesia Tbk Persero FINANCIAL AND PERF ORMANCE HIGHLIGHT MANA GEMENT REPOR T PREF A GENERAL INF ORMA TION OF TELK OM INDONE SIA MANA GEMENT’S DISCUSSION AND ANAL Y SIS CORPORA TE GO VERNANCE SOCIAL AND ENVIRONMENT AL RE SPONSIBILITY APPENDICE S